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Jake Poore

President & Chief Experience Officer at Integrated Loyalty Systems

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Jake Poore Biography

Unlike typical trainers or keynote speakers, Jake Poore spends most of his time in the trenches of healthcare, working side by side clinical and non-clinical care team members on every step of the patient experience. You may find him shadowing a nurse on a medical-surgical floor, observing pre-op surgery, secret shopping the waiting room of a doctor’s office or conducting patient focus groups.

As Founder and President of ILS, Poore knows what it takes to create and maintain a world-class service organization. He should... he spent nearly two decades at the Walt Disney World Company in Florida helping to recruit, hire, train and align their 65,000 employees toward one end in mind: creating memorable experiences for individuals, not transactions for the masses. In 1996, Poore helped launch the Disney Institute, the external training arm of Disney that sold its business secrets to the world. 80 percent of the people who attended the Institute were from healthcare…and Poore’s passion for helping to improve healthcare began.

Just after September 11, 2001, Poore launched Integrated Loyalty Systems, a company on a mission to help elevate the human side of healthcare. Since then, Poore and his team of experts have been sharing the organizational blueprints needed to build world class patient experiences by helping them design and execute patient-driven cultural blueprints, define the companies’ patient experience strategy and map out and operationalize the ideal patient and employee experience.

ILS has successfully helped numerous healthcare organizations make cultural transformations including: Kaiser Permanente, Cigna Medical Group, Augusta Health, CommonSpirit/Dignity Health and their 75 medical practices, Baystate Health, Penn Medicine, Ochsner Health System, National Rehabilitation Hospital, and BJC Healthcare’s ProgressWest Hospital.

Since 2009, Poore has been faculty for the American College for Healthcare Executives (ACHE) teaching a 2-day course sharing the blueprints for designing world-class cultures that drive exceptional patient experiences. In 2018, Mayo Clinic presented him with the prestigious Ozmun Award in Administrative Excellence.

Most recently, Poore published “99 Lessons Learned From Disney To Improve The Patient Experience”, which provides real world strategies for implementing Disney’s world-class service into healthcare. In his free-time, he enjoys sailing, golf, and photography. He lives in Orlando with his wife and their three beautiful children.

Speaking Topics
  • The Power of Leadership Storytelling

    Organizations known for providing world-class service are also known for their ability to tell compelling stories and to motivate others through storytelling. Most employees do not remember models, concepts and graphs, but when told an engaging story, not only do they understand the concept, but they tell it to others, thereby reinforcing the culture.

  • The Leader's Role in Building and Sustaining Exceptional Patient Experiences

    Whether you have a title or not, everyone is a leader. We all have a circle of influence on others. Great leaders do not only take care of our patients and customers, they inspire their colleagues and associates. In this session, Jake Poore will help participants understand both the approach and the tools successful leaders use to elevate experiences to world-class status. This engaging session will help participants:

    • Discover why most initiatives die.
    • Tap into the power of storytelling as a part of your leadership toolkit.
    • Recognize their own leadership style and adjust to a more effective one.
    • Understand the two dimensions of effective leadership.
    • Describe specific criteria to monitor in their physical environment through the patients (customers) eyes.
    • Build the 4 Cs to Sustain Employee Engagement: Communicating, Coaching, Counting (measurement) and Celebrating (recognition)

  • Creating Exceptional Patient Experiences

    Every Patient, Every Day Patients want to be treated as an individual and not "the kidney in room 103". They tell us that exceptional experiences occur when we consistently meet their expectations on what we provide (the clinical care side), while exceeding their expectations on how we provide it (the service side). Go with Jake as he takes you on a journey, looking at some of the best practices and lessons learned from organizations known for their world-class service, delivered consistently and seamlessly through the eyes of their customers. In this engaging presentation, Jake will share his insights and experiences on the secrets to to success and how you can build it within your own service area.

Videos
News
  • Former Disney Exec Talks About Creating An Ideal Patient Experience

    Sharing some of the lessons he learned during his time working at The Walt Disney Co., Jake Poore, founder and president of Integrated Loyalty Systems, delved into the core aspects of creating an ideal user experience during his closing keynote session at the recent Healthcare Design Conference in Orlando, Fla.

FAQs
  • HOW TO BOOK Jake Poore?

    Our booking agents have successfully helped clients around the world secure talent like Jake Poore for both live and virtual events for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers for speaking engagements, personal appearances, product endorsements, or corporate entertainment. Fill out a booking request form for Jake Poore, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Jake Poore or any other celebrity of your choice.
  • HOW MUCH DOES IT COST TO BOOK Jake Poore?

    Booking fees for Jake Poore, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies between live and virtual events. Other factors that can affect speaker fees include the talent's schedule, market conditions, length of presentation, and the location of the event. The live and virtual event speaking fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Jake Poore, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • WHO IS THE AGENT FOR Jake Poore?

    All American Entertainment has successfully secured celebrity talent like Jake Poore for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Jake Poore for your next private or corporate function.
  • WHAT IS A FULL-SERVICE TALENT BOOKING AGENCY?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Jake Poore or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Jake Poore or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.
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During normal business hours, we respond to most inquiries within 4 hours.

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This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent and wish to request a profile update or removal from our online directory, please submit a profile request form.

President & Chief Experience Officer at Integrated Loyalty Systems

Travels From:
Orlando, FL, USA
Speaking Fee:

Jake Poore Biography

Unlike typical trainers or keynote speakers, Jake Poore spends most of his time in the trenches of healthcare, working side by side clinical and non-clinical care team members on every step of the patient experience. You may find him shadowing a nurse on a medical-surgical floor, observing pre-op surgery, secret shopping the waiting room of a doctor’s office or conducting patient focus groups.

As Founder and President of ILS, Poore knows what it takes to create and maintain a world-class service organization. He should... he spent nearly two decades at the Walt Disney World Company in Florida helping to recruit, hire, train and align their 65,000 employees toward one end in mind: creating memorable experiences for individuals, not transactions for the masses. In 1996, Poore helped launch the Disney Institute, the external training arm of Disney that sold its business secrets to the world. 80 percent of the people who attended the Institute were from healthcare…and Poore’s passion for helping to improve healthcare began.

Just after September 11, 2001, Poore launched Integrated Loyalty Systems, a company on a mission to help elevate the human side of healthcare. Since then, Poore and his team of experts have been sharing the organizational blueprints needed to build world class patient experiences by helping them design and execute patient-driven cultural blueprints, define the companies’ patient experience strategy and map out and operationalize the ideal patient and employee experience.

ILS has successfully helped numerous healthcare organizations make cultural transformations including: Kaiser Permanente, Cigna Medical Group, Augusta Health, CommonSpirit/Dignity Health and their 75 medical practices, Baystate Health, Penn Medicine, Ochsner Health System, National Rehabilitation Hospital, and BJC Healthcare’s ProgressWest Hospital.

Since 2009, Poore has been faculty for the American College for Healthcare Executives (ACHE) teaching a 2-day course sharing the blueprints for designing world-class cultures that drive exceptional patient experiences. In 2018, Mayo Clinic presented him with the prestigious Ozmun Award in Administrative Excellence.

Most recently, Poore published “99 Lessons Learned From Disney To Improve The Patient Experience”, which provides real world strategies for implementing Disney’s world-class service into healthcare. In his free-time, he enjoys sailing, golf, and photography. He lives in Orlando with his wife and their three beautiful children.

Jake Poore Speaking Topics

  • The Power of Leadership Storytelling

    Organizations known for providing world-class service are also known for their ability to tell compelling stories and to motivate others through storytelling. Most employees do not remember models, concepts and graphs, but when told an engaging story, not only do they understand the concept, but they tell it to others, thereby reinforcing the culture.

  • The Leader's Role in Building and Sustaining Exceptional Patient Experiences

    Whether you have a title or not, everyone is a leader. We all have a circle of influence on others. Great leaders do not only take care of our patients and customers, they inspire their colleagues and associates. In this session, Jake Poore will help participants understand both the approach and the tools successful leaders use to elevate experiences to world-class status. This engaging session will help participants:

    • Discover why most initiatives die.
    • Tap into the power of storytelling as a part of your leadership toolkit.
    • Recognize their own leadership style and adjust to a more effective one.
    • Understand the two dimensions of effective leadership.
    • Describe specific criteria to monitor in their physical environment through the patients (customers) eyes.
    • Build the 4 Cs to Sustain Employee Engagement: Communicating, Coaching, Counting (measurement) and Celebrating (recognition)

  • Creating Exceptional Patient Experiences

    Every Patient, Every Day Patients want to be treated as an individual and not "the kidney in room 103". They tell us that exceptional experiences occur when we consistently meet their expectations on what we provide (the clinical care side), while exceeding their expectations on how we provide it (the service side). Go with Jake as he takes you on a journey, looking at some of the best practices and lessons learned from organizations known for their world-class service, delivered consistently and seamlessly through the eyes of their customers. In this engaging presentation, Jake will share his insights and experiences on the secrets to to success and how you can build it within your own service area.

Jake Poore Videos

  • Jake Poore, President and Chief Experience Officer, Integrated ...
    Today's guest is Jake Poore, President and Chief Experience Officer of Integrated Loyalty Systems. Jake and his team consult with healthcare ...
  • Jake Poore's book "99 Lessons Learned From Disney to Improve the ...
    Jake Poore's book "99 Lessons Learned From Disney to Improve the Patient Experience". Jake Poore. Loading... Unsubscribe from Jake Poore ...
  • 2017 Virtual Fall Conference Keynote - Jake Poore
    AHRA: The Association for Medical Imaging Management is pleased to announced that Jake Poore will serve as the keynote speaker for the ...

Speaker Lists Featuring Jake Poore

FAQs on booking Jake Poore

  • How to book Jake Poore?

    Our booking agents have successfully helped clients around the world secure talent like Jake Poore for both live and virtual events for over 20 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers for speaking engagements, personal appearances, product endorsements, or corporate entertainment. Fill out a booking request form for Jake Poore, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Jake Poore or any other celebrity of your choice.
  • How much does it cost to book Jake Poore?

    Booking fees for Jake Poore, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies between live and virtual events. Other factors that can affect speaker fees include the talent's schedule, market conditions, length of presentation, and the location of the event. The live and virtual event speaking fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Jake Poore, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • Who is the agent for Jake Poore?

    All American Entertainment has successfully secured celebrity talent like Jake Poore for clients worldwide for more than 20 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Jake Poore for your next private or corporate function.
  • What is a full-service talent booking agency?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Jake Poore or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Jake Poore or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.

Jake Poore is a keynote speaker and industry expert who speaks on a wide range of topics such as The Power of Leadership Storytelling, The Leader's Role in Building and Sustaining Exceptional Patient Experiences and Creating Exceptional Patient Experiences. The estimated speaking fee range to book Jake Poore for your event is $10,000 - $20,000. Jake Poore generally travels from Orlando, FL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Robert Spector, Micah Solomon, Horst Schulze, Libby Gill and Dennis Snow. Contact All American Speakers for ratings, reviews, videos and information on scheduling Jake Poore for an upcoming live or virtual event.

Jake Poore Speaking Topics

  • The Power of Leadership Storytelling

    Organizations known for providing world-class service are also known for their ability to tell compelling stories and to motivate others through storytelling. Most employees do not remember models, concepts and graphs, but when told an engaging story, not only do they understand the concept, but they tell it to others, thereby reinforcing the culture.

  • The Leader's Role in Building and Sustaining Exceptional Patient Experiences

    Whether you have a title or not, everyone is a leader. We all have a circle of influence on others. Great leaders do not only take care of our patients and customers, they inspire their colleagues and associates. In this session, Jake Poore will help participants understand both the approach and the tools successful leaders use to elevate experiences to world-class status. This engaging session will help participants:

    • Discover why most initiatives die.
    • Tap into the power of storytelling as a part of your leadership toolkit.
    • Recognize their own leadership style and adjust to a more effective one.
    • Understand the two dimensions of effective leadership.
    • Describe specific criteria to monitor in their physical environment through the patients (customers) eyes.
    • Build the 4 Cs to Sustain Employee Engagement: Communicating, Coaching, Counting (measurement) and Celebrating (recognition)

  • Creating Exceptional Patient Experiences

    Every Patient, Every Day Patients want to be treated as an individual and not "the kidney in room 103". They tell us that exceptional experiences occur when we consistently meet their expectations on what we provide (the clinical care side), while exceeding their expectations on how we provide it (the service side). Go with Jake as he takes you on a journey, looking at some of the best practices and lessons learned from organizations known for their world-class service, delivered consistently and seamlessly through the eyes of their customers. In this engaging presentation, Jake will share his insights and experiences on the secrets to to success and how you can build it within your own service area.

Jake Poore Speaker Videos

  • Jake Poore, President and Chief Experience Officer, Integrated ...
    Today's guest is Jake Poore, President and Chief Experience Officer of Integrated Loyalty Systems. Jake and his team consult with healthcare ...
    Jake Poore's book "99 Lessons Learned From Disney to Improve the ...
    Jake Poore's book "99 Lessons Learned From Disney to Improve the Patient Experience". Jake Poore. Loading... Unsubscribe from Jake Poore ...
  • 2017 Virtual Fall Conference Keynote - Jake Poore
    AHRA: The Association for Medical Imaging Management is pleased to announced that Jake Poore will serve as the keynote speaker for the ...

Jake Poore News

  • Former Disney Exec Talks About Creating An Ideal Patient Experience

    Sharing some of the lessons he learned during his time working at The Walt Disney Co., Jake Poore, founder and president of Integrated Loyalty Systems, delved into the core aspects of creating an ideal user experience during his closing keynote session at the recent Healthcare Design Conference in Orlando, Fla.

Tell us about your event!

During normal business hours, we respond to most inquiries within 4 hours.

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Speakers Similar to Jake Poore

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent and wish to request a profile update or removal from our online directory, please submit a profile request form.

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