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Robert Spector

5 out of 5

Customer Service Expert, Best-selling Author & Creator of "The Nordstrom Way"

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 Robert Spector Biography

Robert Spector is a Seattle-based best-selling author and international speaker. He is included in the “100 Best Keynote Speakers” by DataBird Research Journal, as well as “World's Top 30 Customer Service Professionals” by Global Gurus Research.

He is author of the business classic The Nordstrom Way: The Inside Story of America’s Number One Customer Service Company. Spector also takes readers on a deeper exploration into this unique company culture with his all-new book The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture, which Forbes magazine selected as “Top Business Book of 2017”.

Spector’s other books include: Amazon.com: Get Big Fast, the definitive story of the e-commerce giant, which has been translated into 18 languages, and The Mom & Pop Store: True Stories From the Heart of America, a love letter to small, independent businesses.

He has contributed articles to a plethora of publications, including The New York Times, The Wall Street Journal, Sports Illustrated and National Lampoon. He has been a guest expert on countless national and local television, radio, and Internet programs, and is quoted in publications throughout the world.

A graduate of Franklin & Marshall College, Spector is an adjunct professor in the College of Business and Economics at Western Washington University in Bellingham, Washington drawing from his groundbreaking work on Seattle-based giants including Nordstrom, Amazon.com, Starbucks and Costco. He is currently working on a new book, The Seattle Effect, which explains the customer-focused strategies of these retail icons, as well as Pearl Jam, America’s most fan-focused band.

Spector has been a compelling and inspiring keynote speaker since 1995. He has spoken to a panoramic collection of companies, organizations, trade associations, governmental agencies, conventions, corporate retreats and special meetings in 24 countries.

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Videos
Books
The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture

The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture

Amazon.com: Get Big Fast

Amazon.com: Get Big Fast

The Nordstrom Way: The Inside Story of America's #1 Customer Service Company

The Nordstrom Way: The Inside Story of America's #1 Customer Service Company

Speaking Topics
  • Becoming the Nordstrom of Your Industry

    Robert Spector shows companies and organizations how to become “The Nordstrom” of their industry. What makes Nordstrom Nordstrom? What are the values and principles that comprise the culture of this most customer-centric company? For more than a century, Nordstrom has succeeded because the company believes that the employee experience determines the customer experience. Spector has studied, written about, and spoken on the topic of Nordstrom for 25 years. His unique access to the company has given him special insight into the Nordstrom culture.

  • Amazon: How it Became the World’s Most Disruptive and Dangerous Company

    How did Jeff Bezos’s company become the powerhouse that it is? Robert Spector, who wrote the first book about the juggernaut—“Amazon.com: Get Big Fast”—explains how they did it, and offers valuable take-aways for friends and foes alike.

  • The Seattle Effect: Lessons from America’s Capital of Customer Service.

    Seattle is home to some of the world’s most customer-focused companies: Amazon, Starbucks, Nordstrom, Costco, and REI, as well as the most customer-focused rock & roll band—Pearl Jam. What’s in the water in the great Northwest? Robert Spector has interviewed the leaders of these organizations and offers lessons for anyone who has a customer.

FAQs
  • HOW TO BOOK Robert Spector?

    Our booking agents have successfully helped clients around the world secure talent like Robert Spector for speaking engagements, personal appearances, product endorsements, or corporate entertainment for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers. Fill out a booking request form for Robert Spector, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Robert Spector or any other celebrity of your choice.
  • HOW MUCH DOES IT COST TO BOOK Robert Spector?

    Booking fees for Robert Spector, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies according to the circumstances, including the talent's schedule, market conditions, length of presentation, and the location of the event. Speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Robert Spector, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • WHO IS THE AGENT FOR Robert Spector?

    All American Entertainment has successfully secured celebrity talent like Robert Spector for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Robert Spector for your next private or corporate function.
  • WHAT IS A FULL-SERVICE TALENT BOOKING AGENCY?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Robert Spector or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Robert Spector or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.
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This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

Robert Spector

5 out of 5

Customer Service Expert, Best-selling Author & Creator of "The Nordstrom Way"

Travels From:
Seattle, WA, USA
Speaking Fee:

Robert Spector Biography

Robert Spector is a Seattle-based best-selling author and international speaker. He is included in the “100 Best Keynote Speakers” by DataBird Research Journal, as well as “World's Top 30 Customer Service Professionals” by Global Gurus Research.

He is author of the business classic The Nordstrom Way: The Inside Story of America’s Number One Customer Service Company. Spector also takes readers on a deeper exploration into this unique company culture with his all-new book The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture, which Forbes magazine selected as “Top Business Book of 2017”.

Spector’s other books include: Amazon.com: Get Big Fast, the definitive story of the e-commerce giant, which has been translated into 18 languages, and The Mom & Pop Store: True Stories From the Heart of America, a love letter to small, independent businesses.

He has contributed articles to a plethora of publications, including The New York Times, The Wall Street Journal, Sports Illustrated and National Lampoon. He has been a guest expert on countless national and local television, radio, and Internet programs, and is quoted in publications throughout the world.

A graduate of Franklin & Marshall College, Spector is an adjunct professor in the College of Business and Economics at Western Washington University in Bellingham, Washington drawing from his groundbreaking work on Seattle-based giants including Nordstrom, Amazon.com, Starbucks and Costco. He is currently working on a new book, The Seattle Effect, which explains the customer-focused strategies of these retail icons, as well as Pearl Jam, America’s most fan-focused band.

Spector has been a compelling and inspiring keynote speaker since 1995. He has spoken to a panoramic collection of companies, organizations, trade associations, governmental agencies, conventions, corporate retreats and special meetings in 24 countries.

Robert Spector Videos

  • Robert Spector, "The Nordstrom Way"
    Robert Spector, keynote speaker, and author of "The Nordstrom Way to Customer Experience Excellence." www.robertspector.com
  • The Nordstrom Way to Innovation & Adaptation Robert Spector ...
    May 3, 2016 ... The Nordstrom Way to Innovation & Adaptation Robert Spector. Silas Reynolds. Loading... Unsubscribe from Silas Reynolds? Cancel

Robert Spector Books

Robert Spector Speaking Topics

  • Becoming the Nordstrom of Your Industry

    Robert Spector shows companies and organizations how to become “The Nordstrom” of their industry. What makes Nordstrom Nordstrom? What are the values and principles that comprise the culture of this most customer-centric company? For more than a century, Nordstrom has succeeded because the company believes that the employee experience determines the customer experience. Spector has studied, written about, and spoken on the topic of Nordstrom for 25 years. His unique access to the company has given him special insight into the Nordstrom culture.

  • Amazon: How it Became the World’s Most Disruptive and Dangerous Company

    How did Jeff Bezos’s company become the powerhouse that it is? Robert Spector, who wrote the first book about the juggernaut—“Amazon.com: Get Big Fast”—explains how they did it, and offers valuable take-aways for friends and foes alike.

  • The Seattle Effect: Lessons from America’s Capital of Customer Service.

    Seattle is home to some of the world’s most customer-focused companies: Amazon, Starbucks, Nordstrom, Costco, and REI, as well as the most customer-focused rock & roll band—Pearl Jam. What’s in the water in the great Northwest? Robert Spector has interviewed the leaders of these organizations and offers lessons for anyone who has a customer.

FAQs on booking Robert Spector

  • How to book Robert Spector?

    Our booking agents have successfully helped clients around the world secure talent like Robert Spector for speaking engagements, personal appearances, product endorsements, or corporate entertainment for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers. Fill out a booking request form for Robert Spector, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Robert Spector or any other celebrity of your choice.
  • How much does it cost to book Robert Spector?

    Booking fees for Robert Spector, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies according to the circumstances, including the talent's schedule, market conditions, length of presentation, and the location of the event. Speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Robert Spector, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • Who is the agent for Robert Spector?

    All American Entertainment has successfully secured celebrity talent like Robert Spector for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Robert Spector for your next private or corporate function.
  • What is a full-service talent booking agency?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Robert Spector or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Robert Spector or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.

Robert Spector is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book Robert Spector for your event is $10,000 - $20,000. Robert Spector generally travels from Seattle, WA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Dennis Snow, Doug Lipp, Tim Sanders, Don Peppers and Josh Linkner. Contact All American Speakers for ratings, reviews, videos and information on scheduling Robert Spector for an upcoming event.

Robert Spector Speaker Videos

  • Robert Spector, "The Nordstrom Way"
    Robert Spector, keynote speaker, and author of "The Nordstrom Way to Customer Experience Excellence." www.robertspector.com
    The Nordstrom Way to Innovation & Adaptation Robert Spector ...
    May 3, 2016 ... The Nordstrom Way to Innovation & Adaptation Robert Spector. Silas Reynolds. Loading... Unsubscribe from Silas Reynolds? Cancel

Robert Spector Speaking Topics

  • Becoming the Nordstrom of Your Industry

    Robert Spector shows companies and organizations how to become “The Nordstrom” of their industry. What makes Nordstrom Nordstrom? What are the values and principles that comprise the culture of this most customer-centric company? For more than a century, Nordstrom has succeeded because the company believes that the employee experience determines the customer experience. Spector has studied, written about, and spoken on the topic of Nordstrom for 25 years. His unique access to the company has given him special insight into the Nordstrom culture.

  • Amazon: How it Became the World’s Most Disruptive and Dangerous Company

    How did Jeff Bezos’s company become the powerhouse that it is? Robert Spector, who wrote the first book about the juggernaut—“Amazon.com: Get Big Fast”—explains how they did it, and offers valuable take-aways for friends and foes alike.

  • The Seattle Effect: Lessons from America’s Capital of Customer Service.

    Seattle is home to some of the world’s most customer-focused companies: Amazon, Starbucks, Nordstrom, Costco, and REI, as well as the most customer-focused rock & roll band—Pearl Jam. What’s in the water in the great Northwest? Robert Spector has interviewed the leaders of these organizations and offers lessons for anyone who has a customer.

Tell us about your event!

During normal business hours, we respond to most inquiries within 4 hours.

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Speakers Similar to Robert Spector

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

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