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Dennis Snow

5 out of 5

Customer Service Expert, Formerly with the Disney Institute, Business Author

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 Dennis Snow Biography

Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today.

He began his Disney career in 1979 as a front-line attractions operator. As he advanced through the company, Dennis managed various operating areas throughout the park, learning and applying the skills it takes to run a world-class, service-driven organization.

Dennis launched a division of the Disney Institute responsible for consulting with some of the world’s largest companies including ExxonMobil, AT&T, General Motors and Coca Cola. During this time, he presented to audiences in diverse locations around the world, such as South Africa, Australia, Mexico, England and Argentina. This division quickly became the fastest growing venture of the Disney Institute and experienced repeat business of nearly 100%.

He also spent several years with the Disney University, teaching corporate philosophy and business practices to cast members and the leadership team. While there, he coordinated the Disney Traditions program, which is universally recognized as a benchmark in corporate training. In his last year with Walt Disney World, Dennis’ leadership performance was ranked in the top 3% of the company’s leadership team.

Today, Dennis is a full-time speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. Some of his clients include American Express, Johns Hopkins Medicine, ExxonMobil, and Nationwide.

His articles appear in a number of industry publications and he is a featured guest “expert” on customer service, on several business news-talk radio shows. He is the author of the book, Unleashing Excellence: The Complete Guide to Ultimate Customer Service, which has been used in organizations around the world as a blueprint for organizational excellence. His newest book has just been released, titled, “Lessons From the Mouse: A Guide for Applying Disney World’s Secrets of Success to Your Organization, Your Career, and Your Life.”

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Videos
Books
Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life

Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life

Unleashing Excellence: The Complete Guide to Ultimate Customer Service

Unleashing Excellence: The Complete Guide to Ultimate Customer Service

Speaking Topics
  • Delivering World-Class Customer Service

    Customers have more choices than ever, with the result that most products and services are increasingly seen as commodities. So, in today’s market, what can an organization do to stand out from the crowd? Differentiating your service is the key to attracting and retaining customers – while driving bottom line results. More than ever customers are focused on value
    • what you can do that other organizations cannot or will not do. Customers want to know that you are focused on earning their ongoing loyalty. Based on his 20-years with the Walt Disney World Company along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for creating a service-driven culture. This program will provide you with strategic tools that can be used to raise the bar of service throughout your organization, resulting in “walk-through-fire” customer loyalty. Participants will learn:
    • Approaches that help your employees move from a task mindset to an experience mindset.
    • A process for ensuring that your organization’s “backstage” environment never impacts the “onstage” customer experience.
    • Four specific strategies for wowing customers every time.
    • A mechanism for ensuring that your organization’s processes are designed through the “lens of the customer.”

  • Leading a Culture of Service Excellence

    *Note: This program is a natural follow-up to Delivering World-Class Customer Service or can be delivered as a standalone program.* In today’s competitive market, developing a service excellence strategy is an important part of any leader’s role. Beyond developing the strategy, however, there is the challenge of executing the plan. It’s in the execution that service excellence strategies become a reality or simply another “flavor-of-the-month” program. Employees watch to see how committed the organization truly is to customer service and take their cues directly from their leaders. In order to effectively implement an organization-wide service excellence strategy, today’s leaders must rely on the skills of a facilitator and idea champion and must walk the talk of service excellence. Based on the leadership principles Dennis learned, lived, and taught during his 20-years with Walt Disney World, this presentation highlights specific leadership behaviors that bring a service strategy to life and describes how to “hardwire” service excellence into an organization’s culture. Participants will learn:
    • The behaviors that will define your organization’s service culture.
    • Hiring processes that ensure that service-oriented individuals are recruited and selected for employment.
    • New-hire and ongoing training practices that reinforce your organization’s service culture.
    • Effective communications strategies that keep employees focused on the
    • customer experience.
    • Techniques for involving employees in the forward movement of the organization and empowering customer-focused decision making.
    • Accountability processes that ensure that service excellence is non-
    • negotiable.

FAQs
  • HOW TO BOOK Dennis Snow?

    Our booking agents have successfully helped clients around the world secure talent like Dennis Snow for speaking engagements, personal appearances, product endorsements, or corporate entertainment for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers. Fill out a booking request form for Dennis Snow, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Dennis Snow or any other celebrity of your choice.
  • HOW MUCH DOES IT COST TO BOOK Dennis Snow?

    Booking fees for Dennis Snow, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies according to the circumstances, including the talent's schedule, market conditions, length of presentation, and the location of the event. Speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Dennis Snow, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • WHO IS THE AGENT FOR Dennis Snow?

    All American Entertainment has successfully secured celebrity talent like Dennis Snow for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Dennis Snow for your next private or corporate function.
  • WHAT IS A FULL-SERVICE TALENT BOOKING AGENCY?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Dennis Snow or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Dennis Snow or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.
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During normal business hours, we respond to most inquiries within 4 hours.

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This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

Dennis Snow

5 out of 5

Customer Service Expert, Formerly with the Disney Institute, Business Author

Travels From:
Orlando, FL, USA
Speaking Fee:

Dennis Snow Biography

Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today.

He began his Disney career in 1979 as a front-line attractions operator. As he advanced through the company, Dennis managed various operating areas throughout the park, learning and applying the skills it takes to run a world-class, service-driven organization.

Dennis launched a division of the Disney Institute responsible for consulting with some of the world’s largest companies including ExxonMobil, AT&T, General Motors and Coca Cola. During this time, he presented to audiences in diverse locations around the world, such as South Africa, Australia, Mexico, England and Argentina. This division quickly became the fastest growing venture of the Disney Institute and experienced repeat business of nearly 100%.

He also spent several years with the Disney University, teaching corporate philosophy and business practices to cast members and the leadership team. While there, he coordinated the Disney Traditions program, which is universally recognized as a benchmark in corporate training. In his last year with Walt Disney World, Dennis’ leadership performance was ranked in the top 3% of the company’s leadership team.

Today, Dennis is a full-time speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. Some of his clients include American Express, Johns Hopkins Medicine, ExxonMobil, and Nationwide.

His articles appear in a number of industry publications and he is a featured guest “expert” on customer service, on several business news-talk radio shows. He is the author of the book, Unleashing Excellence: The Complete Guide to Ultimate Customer Service, which has been used in organizations around the world as a blueprint for organizational excellence. His newest book has just been released, titled, “Lessons From the Mouse: A Guide for Applying Disney World’s Secrets of Success to Your Organization, Your Career, and Your Life.”

Dennis Snow Videos

  • Dennis Snow 2018 demo - YouTube
    Dennis Snow Speaker: Dennis Snow's customer service abilities were honed over 20 years with the Walt Disney World Company. There, he ...
  • Dennis Snow - Creating Magical Customer Experiences - YouTube
    Apr 22, 2015 ... Happy customers make for healthy bottom lines. If you want to build a customer service culture that gets real results, you need the...
  • The Uber Experience

Dennis Snow Books

Speaker Lists Featuring Dennis Snow

Dennis Snow Speaking Topics

  • Delivering World-Class Customer Service

    Customers have more choices than ever, with the result that most products and services are increasingly seen as commodities. So, in today’s market, what can an organization do to stand out from the crowd? Differentiating your service is the key to attracting and retaining customers – while driving bottom line results. More than ever customers are focused on value
    • what you can do that other organizations cannot or will not do. Customers want to know that you are focused on earning their ongoing loyalty. Based on his 20-years with the Walt Disney World Company along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for creating a service-driven culture. This program will provide you with strategic tools that can be used to raise the bar of service throughout your organization, resulting in “walk-through-fire” customer loyalty. Participants will learn:
    • Approaches that help your employees move from a task mindset to an experience mindset.
    • A process for ensuring that your organization’s “backstage” environment never impacts the “onstage” customer experience.
    • Four specific strategies for wowing customers every time.
    • A mechanism for ensuring that your organization’s processes are designed through the “lens of the customer.”

  • Leading a Culture of Service Excellence

    *Note: This program is a natural follow-up to Delivering World-Class Customer Service or can be delivered as a standalone program.* In today’s competitive market, developing a service excellence strategy is an important part of any leader’s role. Beyond developing the strategy, however, there is the challenge of executing the plan. It’s in the execution that service excellence strategies become a reality or simply another “flavor-of-the-month” program. Employees watch to see how committed the organization truly is to customer service and take their cues directly from their leaders. In order to effectively implement an organization-wide service excellence strategy, today’s leaders must rely on the skills of a facilitator and idea champion and must walk the talk of service excellence. Based on the leadership principles Dennis learned, lived, and taught during his 20-years with Walt Disney World, this presentation highlights specific leadership behaviors that bring a service strategy to life and describes how to “hardwire” service excellence into an organization’s culture. Participants will learn:
    • The behaviors that will define your organization’s service culture.
    • Hiring processes that ensure that service-oriented individuals are recruited and selected for employment.
    • New-hire and ongoing training practices that reinforce your organization’s service culture.
    • Effective communications strategies that keep employees focused on the
    • customer experience.
    • Techniques for involving employees in the forward movement of the organization and empowering customer-focused decision making.
    • Accountability processes that ensure that service excellence is non-
    • negotiable.

FAQs on booking Dennis Snow

  • How to book Dennis Snow?

    Our booking agents have successfully helped clients around the world secure talent like Dennis Snow for speaking engagements, personal appearances, product endorsements, or corporate entertainment for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers. Fill out a booking request form for Dennis Snow, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Dennis Snow or any other celebrity of your choice.
  • How much does it cost to book Dennis Snow?

    Booking fees for Dennis Snow, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies according to the circumstances, including the talent's schedule, market conditions, length of presentation, and the location of the event. Speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Dennis Snow, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • Who is the agent for Dennis Snow?

    All American Entertainment has successfully secured celebrity talent like Dennis Snow for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Dennis Snow for your next private or corporate function.
  • What is a full-service talent booking agency?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Dennis Snow or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Dennis Snow or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.

Dennis Snow is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book Dennis Snow for your event is $10,000 - $20,000. Dennis Snow generally travels from Orlando, FL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Doug Lipp, Pat Williams, Bill Capodagli, Robert Spector and Jason Young. Contact All American Speakers for ratings, reviews, videos and information on scheduling Dennis Snow for an upcoming event.

Dennis Snow Speaker Videos

  • Dennis Snow 2018 demo - YouTube
    Dennis Snow Speaker: Dennis Snow's customer service abilities were honed over 20 years with the Walt Disney World Company. There, he ...
    Dennis Snow - Creating Magical Customer Experiences - YouTube
    Apr 22, 2015 ... Happy customers make for healthy bottom lines. If you want to build a customer service culture that gets real results, you need the reliable, ...
  • The Uber Experience
    Making the Experience Easier For the Customer

Dennis Snow Speaking Topics

  • Delivering World-Class Customer Service

    Customers have more choices than ever, with the result that most products and services are increasingly seen as commodities. So, in today’s market, what can an organization do to stand out from the crowd? Differentiating your service is the key to attracting and retaining customers – while driving bottom line results. More than ever customers are focused on value
    • what you can do that other organizations cannot or will not do. Customers want to know that you are focused on earning their ongoing loyalty. Based on his 20-years with the Walt Disney World Company along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for creating a service-driven culture. This program will provide you with strategic tools that can be used to raise the bar of service throughout your organization, resulting in “walk-through-fire” customer loyalty. Participants will learn:
    • Approaches that help your employees move from a task mindset to an experience mindset.
    • A process for ensuring that your organization’s “backstage” environment never impacts the “onstage” customer experience.
    • Four specific strategies for wowing customers every time.
    • A mechanism for ensuring that your organization’s processes are designed through the “lens of the customer.”

  • Leading a Culture of Service Excellence

    *Note: This program is a natural follow-up to Delivering World-Class Customer Service or can be delivered as a standalone program.* In today’s competitive market, developing a service excellence strategy is an important part of any leader’s role. Beyond developing the strategy, however, there is the challenge of executing the plan. It’s in the execution that service excellence strategies become a reality or simply another “flavor-of-the-month” program. Employees watch to see how committed the organization truly is to customer service and take their cues directly from their leaders. In order to effectively implement an organization-wide service excellence strategy, today’s leaders must rely on the skills of a facilitator and idea champion and must walk the talk of service excellence. Based on the leadership principles Dennis learned, lived, and taught during his 20-years with Walt Disney World, this presentation highlights specific leadership behaviors that bring a service strategy to life and describes how to “hardwire” service excellence into an organization’s culture. Participants will learn:
    • The behaviors that will define your organization’s service culture.
    • Hiring processes that ensure that service-oriented individuals are recruited and selected for employment.
    • New-hire and ongoing training practices that reinforce your organization’s service culture.
    • Effective communications strategies that keep employees focused on the
    • customer experience.
    • Techniques for involving employees in the forward movement of the organization and empowering customer-focused decision making.
    • Accountability processes that ensure that service excellence is non-
    • negotiable.

Tell us about your event!

During normal business hours, we respond to most inquiries within 4 hours.

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Speakers Similar to Dennis Snow

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

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