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Louie Gravance

Former Disney Institute Professor, Comedian & Customer Experience Consultant Focused on Creating the Happiest Workplace on Earth

Former Disney Institute Professor, Comedian & Customer Experience Consultant Focused on Creating the Happiest Workplace on Earth

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Orlando, FL, USA
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Louie Gravance Biography

Louie Gravance is often referred to as “the guy that can make the 'Disney Thing' actually work outside of Disney.” For over 25 years at the Walt Disney Company, Gravance enjoyed a distinguished career with Disney theme parks, designing everything from live entertainment experiences to customer service training programs through the Disney Institute in Orlando, Florida.

Following his hugely effective tenure in Orlando, Gravance left Disney to pursue other opportunities and soon amassed even more success working as a consultant, customer service speaker, and corporate culture expert. Louie has designed multi-million-dollar service campaigns for companies such as ING Financial, Choice Hotels, Microbac Technologies, Nikon, and The American Council of Independent Laboratories based on his learnings at Disney and the curriculum he wrote. Money Magazine once credited the efforts of Louie Gravance for “literally changing the consciousness of business in America” through his service campaigns and initiatives that have included Bank of America’s “The Bank of America Spirit” campaign—deemed the most successful customer service training initiative in the company’s history. In 2014, his unique entertainment and training experience was called upon to be part of the opening team of Harry Potter’s Diagon Alley expansion at Universal, Orlando, where he currently remains a "Master Wandkeeper" with the Olivander Wand Experience.

At only twelve years old, he began working in California as a stage, film, and television actor and went on to appear in over thirty-five national television commercials. In 1987 (after nearly fifteen years of playing fifteen-year-olds in show business), Gravance was offered a summer job as a singing comic at Disneyland in Anaheim, California. This began what would become an adventure at the Walt Disney World Resort in Orlando, Florida, which spanned three decades. It was during this time that he sharpened his skills on stage as a performer, engaging audiences with his humor and high energy that met the caliber of Disney. Eventually, the pinnacle and finale of Gravance's Disney journey was being part of the creative team that made "Disney's Approach to Quality Service" a staple of the Disney Institute curriculum to this day.

Gravance is the recipient of the Disney Partners in Excellence Award and the Spirit of Disney Award and has been recognized internationally as a Disney keynote speaker, having begun his professional speaking engagements on behalf of Disney in 1998.

Through his company, Louie Gravance Creative Content, in Orlando, Florida, he continues to offer clients unique training programs with incorporated themes such as “Delighting Customers Makes YOU Stronger” and powerful initiatives including “Service is a Superpower!” His first book, "SERVICE is a SUPERPOWER! (Lessons Learned in a Magic Kingdom)," is often purchased as a takeaway from his live presentations. The book allows clients to take home a guide for developing "The Ten Skills of the Service Superhero."

Gravance brings the professional, top-tier training he garnered from Disney as a performer to every presentation he hosts. While corporate and employee growth is serious business, humor and heart remain at the center of every Louie Gravance presentation because he also knows, from experience, that there’s no business BUT show business.

Louie Gravance Speaking Topics

  • Service is a Superpower

    When a service employee asks the question, "What's in it for me," the honest and correct response is EVERYTHING. Your team members deserve to know that an investment OF themselves is an investment IN themselves.

    It is not always easy to convey this message and convince your staff that "great service serves the server first."

    Let me Louie it for you.

    Just as he convinced and inspired thousands of cast members at Walt Disney World on their first day, let's illustrate to your employees how looking for opportunities to create magic for a customer can transcend their careers and lives.

    When a WOW moment in customer service occurs, it doesn't happen only for the customer; it occurs for both simultaneously. Inspiring your team to make that connection is the single greatest tool for maintaining a culture of service excellence. It has been Louie's pleasure to re-ignite the passion for service excellence with bankers, nurses, claims adjusters, and casino workers, just to name a few.

    This power talk explores what a WOW moment looks, sounds, and feels like and why delivering it is good for everyone involved.

    Every participant will come to understand that every customer interaction is an opportunity to define not just what they're willing to do but also who they are.

  • Creating Wow Service Moments

    ALL organizations constantly engage their internal and external customers in a narrative of sorts. Regardless of what anyone is selling or providing, a story is conveyed through every single transaction involving every single sense we possess. This narrative drives everything from customer expectations to employee satisfaction and even your very BRAND ESSENCE.

    • What do we look like?
    • What do we sound like?
    • What do we smell like?
    • What do we feel like?

    Since all of your team members tell a story with every transaction, shouldn't that be the story you want to convey to your customers? Every day? Every transaction?

    For over 40 years, Louie has appeared on radio, network television, film, stage, and in theme parks, as well as working with corporate trainers in medicine, retail, foods, manufacturing, automakers, and insurance companies, to name just a few. They are all, at their core, show business.

    This is a lively and comedic talk that can be customized to your event and purpose.

  • The Ten Skills of the Service Superhero

    This workshop is the perfect companion piece with the keynote, “SERVICE is a SUPERPOWER!” We further explore the delivery of “magical” service moments consistently through the use of ten basic skills.

    Serving with INTENTION and serving with VISION are just two of the skills covered in this deep-dive into the practical application of the Disney service principles.

    Participants will:

    • Learn ways of identifying the narrative of your business.
    • Create an intention statement aimed at supporting the goals of your event.
    • Isolate keywords that ground your customers’ experience.
    • Learn a fun exercise they can implement with their staff called “Good Show/Bad Show.
    • Create an action plan for performance improvement.
    • Laugh a lot.

    Aimed at leaders and managers tasked with modeling and inspiring service excellence, participants come away with a training template for sharing what they’ve learned back home.

Louie Gravance Videos

  • Louie Gravance | 2023 Sizzle Reel
    For more information, contact Executive Speakers Bureau at (901) 754-9404. https://www.executivespeakers.com
  • Podcast #4 - Louie Gravance: No Business But Show Business ...
    Stephen talks to Louie Gravance -- Former Disney institute Professor, Comedian, and Customer Experience Consultant -- about creating the ...

Louie Gravance Books

  • Service is a Superpower: Lessons Learned in a Magic Kingdom
    Service is a Superpower: Lessons Learned in a Magic Kingdom

FAQs on booking Louie Gravance

  • How do I book Louie Gravance to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Louie Gravance for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Louie Gravance, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Louie Gravance or any other speaker of your choice.
  • What are the speaker fees for Louie Gravance

    Speaking fees for Louie Gravance, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Louie Gravance are for live events and for virtual events. For the most current speaking fee to hire Louie Gravance, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Louie Gravance speak about?

  • Where does Louie Gravance travel from?

    Louie Gravance generally travels from Orlando, FL, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is Louie Gravance’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Louie Gravance for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Louie Gravance for your next private or corporate function.
  • What is a full-service speaker booking agency?

    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Louie Gravance or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
  • Why is AAE Speakers Bureau different from other booking agencies?

    If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.

Louie Gravance is a keynote speaker and industry expert who speaks on a wide range of topics such as Service is a Superpower, Creating Wow Service Moments and The Ten Skills of the Service Superhero. The estimated speaking fee range to book Louie Gravance for your event is $10,000 - $20,000. Louie Gravance generally travels from Orlando, FL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Dennis Snow, Libby Gill, Dr. Jackie Freiberg, Robert Spector and Micah Solomon. Contact All American Speakers for ratings, reviews, videos and information on scheduling Louie Gravance for an upcoming live or virtual event.

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