Jason Young

4.8 out of 5

Former Senior-Level Manager at Southwest Airlines; Founder of Culturetopia; Expert in Leadership Development, Corporate Culture & Customer Service

Dallas, TX, USA
Live Event: $5,000 - $10,000 Virtual Event: $5,000 - $10,000 More Fee Info

Jason Young Biography

Jason Young is a former senior-level manager at Southwest Airlines, where he played a significant role in establishing the company's leadership and customer service training programs. During his decade-long tenure with Southwest Airlines, the airline consistently maintained high ratings in customer service and employee satisfaction. Young's deep understanding of successful workplace cultures and training methodologies became widely recognized in the industry.

In 1998, Young left Southwest Airlines to start his own consulting practice, LeadSmart, Inc., focusing on corporate training and development services that emphasize leadership, customer service, and team building. As president of LeadSmart, Inc., he has provided his expertise to prominent companies including Starbucks, Radio Shack, Coca Cola, and Tyson Foods. Young has also re-engaged with Southwest Airlines as a corporate training consultant, further solidifying his role as a respected figure in leadership development.

Young has authored several influential books, including "Servicetopia" and "The Culturetopia Effect," which detail his philosophy on creating high-performance cultures. His presentations cater to a diverse audience, ranging from senior executives to front-line employees. Young's dynamic speaking style and practical insights ensure that his presentations leave a lasting impact, encouraging participants to rethink their approach to their work environments, customer interactions, and personal growth.

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Speaker profile last updated by AAE Talent Team on 11/25/2025.

Jason Young Speaking Topics

  • Inspired Talent — Do you have IT?

    Employee engagement is paramount. Without it, organizations struggle and employees remain disengaged, operating on the low end of performance and fulfillment. Research confirms only 29% of the workforce is fully engaged – meaning they like what they do, feel supported, productive and rewarded. The other 71%? Most are just trading hours for dollars with their heart, head and focus somewhere else. As a result, companies get less than they need from their workforce and suffer with poor results in sales, profit, growth, turnover and customer satisfaction. The answer? Inspired Talent. Because truly engaged employees are those who are motivated, committed and fulfilled. Motivation comes from within. Commitment is a decision that is made. Fulfillment is the result. And none of these happen unless leaders inspire – which is the powerful external influence that drives employee engagement. In this presentation, Jason Young shows leaders how to create an environment where employees are inspired, engaged and can do their best work. In this inspirational keynote, Jason teaches that Inspired Talent is the result of proven leadership practices that lead people to their full potential and help them, not just survive, but to thrive. Participants will come away with the practical insights and tools needed to have what every organization desperately needs… Inspired Talent.

  • Culturetopia — The Ultimate High-Performance Workplace

    Based on his experience as an insider at famed Southwest Airlines and consultant to dozens of other Fortune 500 companies, Jason Young offers a dramatically different approach to creating and sustaining a high-performance workplace. His solution for companies is to create an organizational culture where employees can do their best work and one that will produce the desired performance outcomes in productivity, profitability, employee retention, and customer satisfaction. The key is intentionally identifying and developing the essential factors that impact performance for any organization: leadership principles, management practices, team alignment, and employee behavior. These are the elements that truly define organizational culture and that have the greatest impact on results.

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Jason Young Videos

Jason Young Keynote Highlight

Jason Young Keynote Highlight

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  • What are the speaker fees for Jason Young

    Speaking fees for Jason Young, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Jason Young are under $10,000 for live events and under $10,000 for virtual events. For the most current speaking fee to hire Jason Young, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Jason Young speak about?

  • Where does Jason Young travel from?

    Jason Young generally travels from Dallas, TX, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
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Jason Young is a keynote speaker and industry expert who speaks on a wide range of topics such as Inspired Talent — Do you have IT?, Culturetopia — The Ultimate High-Performance Workplace, Servicetopia — The Ultimate Customer Service Experience, Lead Smart — High-Performance Leadership and Smart Teams — Creating Teams that Succeed Together. The estimated speaking fee range to book Jason Young for your event is available upon request. Jason Young generally travels from Dallas, TX, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Jones Loflin, Libby Gill, Haydn Shaw, Israel Greene and Dr. Jackie Freiberg. Contact All American Speakers for ratings, reviews, videos and information on scheduling Jason Young for an upcoming live or virtual event.

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