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Jason Young

5 out of 5

Former Senior-Level Manager at Southwest Airlines & Founder of Culturetopia

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 Jason Young Biography

Jason Young has been called a “rare breed” when it comes to developing leaders and customer service initiatives. As a former senior-level manager at Southwest Airlines, Young learned the value of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company’s innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today.

Driven by the need to extend his unique insight in leadership development to others outside Southwest, Young separated from the pack in 1998, when he left the airline to launch his own consulting practice to focus on corporate training and development services provider specializing in leadership, customer service and team building. Today, as president of LeadSmart, Inc., Young shares his vision in developing successful corporate cultures and workplace environments with forward-thinking companies, including Starbucks, Radio Shack, Coca Cola and Tyson Foods, to name just a few. He has even returned to his old turf – Southwest Airlines – to extend his knowledge as a corporate training consultant in leadership development area once again. He has even captured his philosophy of creating high performance cultures in his recent books, Servicetopia and The Culturetopia Effect.

Capturing the innovative strategies and tactics he created at Southwest Airlines, Young offers insights and practical information that can be implemented immediately. His keynote presentations and training programs are in demand for audiences of all types – from senior level executives to front line employees. Young’s messages reach to the core of every audience member with his unique style and engaging presentation skills. Participants are treated to a compelling experience that will change the way they view themselves, their customers and the company for which they work.

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Videos
Books
The Culturetopia Effect

The Culturetopia Effect

Culturetopia: the ultimate high-performance workplace

Culturetopia: the ultimate high-performance workplace

Speaking Topics
  • Culturetopia: The Ultimate High Performance Workplace

    Based on his experience as an insider at the famed Southwest Airlines and consultant to dozens of other Fortune 500 companies, Jason Young offers a dramatically different approach to creating and sustaining a high performance workplace. His solution for companies is to create an organizational culture where employees can do their best work and that produces desired performance outcomes in productivity, profitability, employee retention, and customer satisfaction. The key is intentionally identifying and developing the essential factors that impact performance for any organization: leadership principles, management practices, team alignment, and employee behavior. These are the elements that truly define organizational culture and that have the greatest impact on results.

  • The Art of Customer Retention: Developing a Brand That Can Be Trusted

    As the competition continues to heat up for goods and services, organizations today struggle to provide customer service that will create satisfied and loyal customers. During this powerful presentation by Jason Young, you will find out what outrageous customer service can really do for your bottom line, discover the meaning behind "customer-defined" service and how that may very well separate you from your competitors, learn to make the most of those moments of truth that face your organization in order to leave a legacy of service, identify the sources of service breakdowns and what it really takes to make a clear path to recovery, and discover that your commitment to service excellence can help your organization make a name for itself and leave its mark. You'll never view the value of a customer the same!

  • The Southwest Way: Successful Practices of a Market Leader

    Southwest Airlines has given the business world a textbook example of how providing fabulous customer service and maintaining high employee morale in a low-cost environment is possible and even profitable in Corporate America today. But what's the real story? As a key developer of Southwest Airlines' legendary customer service and leadership training programs, Jason Young knows that great culture does not "just happen." A customer service value can be created and nurtured to flourish into a customer service culture. Employees can be treated as true partners in the success of the business through shared values, shared vision, and shared efforts. Beyond the headlines and the hype, Young shares the real inside story behind the success of Southwest, a company consistently rated #1 in customer service and employee satisfaction. Best of all, you'll learn how you can take these proven organizational principles to your team or company. You won't want to miss this inside edition from the man who knows it best.

  • Lead Smart: High Performance Leadership

    Jason Young teaches audiences how leaders develop, motivate, and empower people to achieve extraordinary results while providing vision and guidance throughout the entire process. Truly smart leaders know that is more than a mere statement of fact, but rather a personal and professional challenge to be met every day. Faced with two choiceslead smart or diethey'll know what to do to achieve your organization's success. They will find out the new definition of becoming a person of influence and how that applies to everyone in your organization. Your leaders will hear how organizing talent to build effective teams creates an incredible workplace culture and how applying successful coaching skills will help your teams excel. They'll learn how to handle changefor better or worseand how effectively managing disagreement can enhance team productivity.

  • Smart Teams: Creating Teams That Succeed Together

    Team work. Team building. Team player. Successful organizations know that business is not really a game to be won or lost. But to achieve success, everyone must use many of the same principles found on our playing fields today. In this presentation, Jason Young goes beyond the buzzwords to expose the keys that help people work together as a team to achieve real success. By developing goals, your team will create shared initiatives out of trust and mutual respect for one another. That active collaboration will lead to employee empowerment and organization momentum. You'll discover how your All Stars can raise the bar within your organization without alienating your other players while creating an environment that rewards risk taking. From base hits to home runs, everyone plays their part to attain victory.

FAQs
  • HOW TO BOOK Jason Young?

    Our booking agents have successfully helped clients around the world secure talent like Jason Young for speaking engagements, personal appearances, product endorsements, or corporate entertainment for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers. Fill out a booking request form for Jason Young, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Jason Young or any other celebrity of your choice.
  • HOW MUCH DOES IT COST TO BOOK Jason Young?

    Booking fees for Jason Young, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies according to the circumstances, including the talent's schedule, market conditions, length of presentation, and the location of the event. Speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Jason Young, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • WHO IS THE AGENT FOR Jason Young?

    All American Entertainment has successfully secured celebrity talent like Jason Young for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Jason Young for your next private or corporate function.
  • WHAT IS A FULL-SERVICE TALENT BOOKING AGENCY?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Jason Young or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Jason Young or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.
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During normal business hours, we respond to most inquiries within 4 hours.

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This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

Jason Young

5 out of 5

Former Senior-Level Manager at Southwest Airlines & Founder of Culturetopia

Travels From:
Dallas, TX, USA
Speaking Fee:

Jason Young Biography

Jason Young has been called a “rare breed” when it comes to developing leaders and customer service initiatives. As a former senior-level manager at Southwest Airlines, Young learned the value of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company’s innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today.

Driven by the need to extend his unique insight in leadership development to others outside Southwest, Young separated from the pack in 1998, when he left the airline to launch his own consulting practice to focus on corporate training and development services provider specializing in leadership, customer service and team building. Today, as president of LeadSmart, Inc., Young shares his vision in developing successful corporate cultures and workplace environments with forward-thinking companies, including Starbucks, Radio Shack, Coca Cola and Tyson Foods, to name just a few. He has even returned to his old turf – Southwest Airlines – to extend his knowledge as a corporate training consultant in leadership development area once again. He has even captured his philosophy of creating high performance cultures in his recent books, Servicetopia and The Culturetopia Effect.

Capturing the innovative strategies and tactics he created at Southwest Airlines, Young offers insights and practical information that can be implemented immediately. His keynote presentations and training programs are in demand for audiences of all types – from senior level executives to front line employees. Young’s messages reach to the core of every audience member with his unique style and engaging presentation skills. Participants are treated to a compelling experience that will change the way they view themselves, their customers and the company for which they work.

Jason Young Videos

  • Interview on Culturetopia - Jason Young - YouTube
    Dec 6, 2016 ... Jason Young has been called a "rare breed" when it comes to developing leaders and customer service initiatives. As a former...
  • Jason Young on Leadership - YouTube
    Jan 8, 2014 ... JASON YOUNG has been called a "rare breed" when it comes to developing leaders and customer service initiatives. As a former...
  • Leadership Speaker Jason Young

Jason Young Books

Speaker Lists Featuring Jason Young

Jason Young Speaking Topics

  • Culturetopia: The Ultimate High Performance Workplace

    Based on his experience as an insider at the famed Southwest Airlines and consultant to dozens of other Fortune 500 companies, Jason Young offers a dramatically different approach to creating and sustaining a high performance workplace. His solution for companies is to create an organizational culture where employees can do their best work and that produces desired performance outcomes in productivity, profitability, employee retention, and customer satisfaction. The key is intentionally identifying and developing the essential factors that impact performance for any organization: leadership principles, management practices, team alignment, and employee behavior. These are the elements that truly define organizational culture and that have the greatest impact on results.

  • The Art of Customer Retention: Developing a Brand That Can Be Trusted

    As the competition continues to heat up for goods and services, organizations today struggle to provide customer service that will create satisfied and loyal customers. During this powerful presentation by Jason Young, you will find out what outrageous customer service can really do for your bottom line, discover the meaning behind "customer-defined" service and how that may very well separate you from your competitors, learn to make the most of those moments of truth that face your organization in order to leave a legacy of service, identify the sources of service breakdowns and what it really takes to make a clear path to recovery, and discover that your commitment to service excellence can help your organization make a name for itself and leave its mark. You'll never view the value of a customer the same!

  • The Southwest Way: Successful Practices of a Market Leader

    Southwest Airlines has given the business world a textbook example of how providing fabulous customer service and maintaining high employee morale in a low-cost environment is possible and even profitable in Corporate America today. But what's the real story? As a key developer of Southwest Airlines' legendary customer service and leadership training programs, Jason Young knows that great culture does not "just happen." A customer service value can be created and nurtured to flourish into a customer service culture. Employees can be treated as true partners in the success of the business through shared values, shared vision, and shared efforts. Beyond the headlines and the hype, Young shares the real inside story behind the success of Southwest, a company consistently rated #1 in customer service and employee satisfaction. Best of all, you'll learn how you can take these proven organizational principles to your team or company. You won't want to miss this inside edition from the man who knows it best.

  • Lead Smart: High Performance Leadership

    Jason Young teaches audiences how leaders develop, motivate, and empower people to achieve extraordinary results while providing vision and guidance throughout the entire process. Truly smart leaders know that is more than a mere statement of fact, but rather a personal and professional challenge to be met every day. Faced with two choiceslead smart or diethey'll know what to do to achieve your organization's success. They will find out the new definition of becoming a person of influence and how that applies to everyone in your organization. Your leaders will hear how organizing talent to build effective teams creates an incredible workplace culture and how applying successful coaching skills will help your teams excel. They'll learn how to handle changefor better or worseand how effectively managing disagreement can enhance team productivity.

  • Smart Teams: Creating Teams That Succeed Together

    Team work. Team building. Team player. Successful organizations know that business is not really a game to be won or lost. But to achieve success, everyone must use many of the same principles found on our playing fields today. In this presentation, Jason Young goes beyond the buzzwords to expose the keys that help people work together as a team to achieve real success. By developing goals, your team will create shared initiatives out of trust and mutual respect for one another. That active collaboration will lead to employee empowerment and organization momentum. You'll discover how your All Stars can raise the bar within your organization without alienating your other players while creating an environment that rewards risk taking. From base hits to home runs, everyone plays their part to attain victory.

FAQs on booking Jason Young

  • How to book Jason Young?

    Our booking agents have successfully helped clients around the world secure talent like Jason Young for speaking engagements, personal appearances, product endorsements, or corporate entertainment for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers. Fill out a booking request form for Jason Young, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Jason Young or any other celebrity of your choice.
  • How much does it cost to book Jason Young?

    Booking fees for Jason Young, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies according to the circumstances, including the talent's schedule, market conditions, length of presentation, and the location of the event. Speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Jason Young, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • Who is the agent for Jason Young?

    All American Entertainment has successfully secured celebrity talent like Jason Young for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Jason Young for your next private or corporate function.
  • What is a full-service talent booking agency?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Jason Young or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Jason Young or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.

Jason Young is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book Jason Young for your event is $5,000 - $10,000. Jason Young generally travels from Dallas, TX, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Bill Capodagli, Doug Lipp, Haydn Shaw, Story Musgrave, M.D. and Bill Rancic. Contact All American Speakers for ratings, reviews, videos and information on scheduling Jason Young for an upcoming event.

Jason Young Speaker Videos

  • Interview on Culturetopia - Jason Young - YouTube
    Dec 6, 2016 ... Jason Young has been called a "rare breed" when it comes to developing leaders and customer service initiatives. As a former senior-level ...
    Jason Young on Leadership - YouTube
    Jan 8, 2014 ... JASON YOUNG has been called a "rare breed" when it comes to developing leaders and customer service initiatives. As a former senior-level ...
  • Leadership Speaker Jason Young
    2014 ARN Session 9: The Southwest Effect on Vimeo
  • Jason Young | Leader & Customer Service - YouTube

Jason Young Speaking Topics

  • Culturetopia: The Ultimate High Performance Workplace

    Based on his experience as an insider at the famed Southwest Airlines and consultant to dozens of other Fortune 500 companies, Jason Young offers a dramatically different approach to creating and sustaining a high performance workplace. His solution for companies is to create an organizational culture where employees can do their best work and that produces desired performance outcomes in productivity, profitability, employee retention, and customer satisfaction. The key is intentionally identifying and developing the essential factors that impact performance for any organization: leadership principles, management practices, team alignment, and employee behavior. These are the elements that truly define organizational culture and that have the greatest impact on results.

  • The Art of Customer Retention: Developing a Brand That Can Be Trusted

    As the competition continues to heat up for goods and services, organizations today struggle to provide customer service that will create satisfied and loyal customers. During this powerful presentation by Jason Young, you will find out what outrageous customer service can really do for your bottom line, discover the meaning behind "customer-defined" service and how that may very well separate you from your competitors, learn to make the most of those moments of truth that face your organization in order to leave a legacy of service, identify the sources of service breakdowns and what it really takes to make a clear path to recovery, and discover that your commitment to service excellence can help your organization make a name for itself and leave its mark. You'll never view the value of a customer the same!

  • The Southwest Way: Successful Practices of a Market Leader

    Southwest Airlines has given the business world a textbook example of how providing fabulous customer service and maintaining high employee morale in a low-cost environment is possible and even profitable in Corporate America today. But what's the real story? As a key developer of Southwest Airlines' legendary customer service and leadership training programs, Jason Young knows that great culture does not "just happen." A customer service value can be created and nurtured to flourish into a customer service culture. Employees can be treated as true partners in the success of the business through shared values, shared vision, and shared efforts. Beyond the headlines and the hype, Young shares the real inside story behind the success of Southwest, a company consistently rated #1 in customer service and employee satisfaction. Best of all, you'll learn how you can take these proven organizational principles to your team or company. You won't want to miss this inside edition from the man who knows it best.

  • Lead Smart: High Performance Leadership

    Jason Young teaches audiences how leaders develop, motivate, and empower people to achieve extraordinary results while providing vision and guidance throughout the entire process. Truly smart leaders know that is more than a mere statement of fact, but rather a personal and professional challenge to be met every day. Faced with two choiceslead smart or diethey'll know what to do to achieve your organization's success. They will find out the new definition of becoming a person of influence and how that applies to everyone in your organization. Your leaders will hear how organizing talent to build effective teams creates an incredible workplace culture and how applying successful coaching skills will help your teams excel. They'll learn how to handle changefor better or worseand how effectively managing disagreement can enhance team productivity.

  • Smart Teams: Creating Teams That Succeed Together

    Team work. Team building. Team player. Successful organizations know that business is not really a game to be won or lost. But to achieve success, everyone must use many of the same principles found on our playing fields today. In this presentation, Jason Young goes beyond the buzzwords to expose the keys that help people work together as a team to achieve real success. By developing goals, your team will create shared initiatives out of trust and mutual respect for one another. That active collaboration will lead to employee empowerment and organization momentum. You'll discover how your All Stars can raise the bar within your organization without alienating your other players while creating an environment that rewards risk taking. From base hits to home runs, everyone plays their part to attain victory.

Tell us about your event!

During normal business hours, we respond to most inquiries within 4 hours.

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Speakers Similar to Jason Young

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

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