Micah Solomon

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5 out of 5

Customer Experience Consultant & Bestselling Author

Travels From Travels From:
Seattle, WA, USA
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Micah Solomon Biography

Micah Solomon is one of the world’s leading authorities on customer service, company culture, hospitality, and the customer experience. He’s a bestselling author, consultant, and keynote speaker and his books have been translated in more than a half-dozen languages and are the recipients of multiple awards.

Solomon’s a senior contributor to Forbes, and his expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CNBC, and the Harvard Business Review.

A business leader and entrepreneur himself, Solomon built his own company into a market leader in the manufacturing and independent entertainment field and was also an early investor in the technology behind Apple's Siri.

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Speaker profile last updated by AAE Talent Team on 01/03/2025.

Micah Solomon Speaking Topics

  • Exceptional Service, Exceptional Profit

    The direct connection between superior, hospitality-infused customer service and business profitability, with actionable strategies for improvement and transformation.

    Based on Micah Solomon's #1 bestselling book "Exceptional Service, Exceptional Profit."

    How to deliver five-star hospitality-infused customer service and build customers for life in this age of social media, self-service, global competition, and endless distractions. Includes hands-on experience, best practices, and culture-building insight from Apple, Google, The Ritz-Carlton Hotel Company (with whom Micah has collaborated on two bestselling books), USAA Insurance, Starbucks, Nordstrom, and more.

  • The Heart of Hospitality: Leadership and Frontline Secrets

    Create genuine hospitality experiences that build lasting customer relationships and transform your customer experience, in any type of business, for revolutionary caring-based change.

    This topic is based on Micah Solomon’s writings for Forbes Media and his groundbreaking hospitality book "The Heart of Hospitality." It will help you bring true hospitality to any business, regardless of industry, for a truly revolutionary transformation of your existing customer experience.

  • Internal Customer Service: Serving The People Who Serve Our Customers

    Building strong internal service cultures that empower frontline teams to deliver exceptional external customer experiences.

    Internal customer service—serving our own colleagues, employees, superiors and vendors—is every bit as important as external customer service (serving the end user). In this well-known and popular keynote and/or workshop, Micah Solomon explains what matters in internal customer service and how to be truly exceptional in its delivery.

  • From Satisfactory to Legendary: Build Raving Fans and Customer Loyalty Through a Five Star Customer Experience

    Transform ordinary service interactions into legendary customer experiences that create raving fans and drive sustainable business growth.

  • Ignore Your Customers (And They'll Go Away)

    Based on Micah Solomon's bestseller of the same name

    Tough, candid talk on what it takes to create the ultimate customer experience and deliver world-class customer service to today's skeptical breed of customers. Learn hands-on secrets from Micah's work as the world's #1 customer service turnaround expert (per Inc Magazine) and let him show you how to apply these secrets to transforming your own organization's performance with customers. With insights from leading brands like Nordstrom, Ritz-Carlton, and USAA, as well as upstarts like Drybar, you'll soon be creating customer experiences so positive that they'll directly and sustainably boost your company’s bottom line.

  • Hospitality

Micah Solomon Videos

  • Micah Solomon Speaking Reel
    Keynote Speaker, Micah Solomon, customer service keynote speaker, customer experience keynote speaker, customer service speaker, customer experience...
  • Micah Solomon's MAMA™ method of Customer Service Recovery

Micah Solomon Books

  • Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
    Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
  • The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
    The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
  • High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce
    High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce
  • Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
    Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

FAQs on booking Micah Solomon

  • How do I book Micah Solomon to speak at my event?

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  • What are the speaker fees for Micah Solomon

    Speaking fees for Micah Solomon, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Micah Solomon are for live events and for virtual events. For the most current speaking fee to hire Micah Solomon, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Micah Solomon speak about?

  • Where does Micah Solomon travel from?

    Micah Solomon generally travels from Seattle, WA, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
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    AAE Speakers Bureau has successfully booked keynote speakers like Micah Solomon for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Micah Solomon for your next private or corporate function.
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Micah Solomon is a keynote speaker and industry expert who speaks on a wide range of topics such as Exceptional Service, Exceptional Profit, The Heart of Hospitality: Leadership and Frontline Secrets, Internal Customer Service: Serving The People Who Serve Our Customers, From Satisfactory to Legendary: Build Raving Fans and Customer Loyalty Through a Five Star Customer Experience, Ignore Your Customers (And They'll Go Away) and Hospitality. The estimated speaking fee range to book Micah Solomon for your event is $10,000 - $20,000. Micah Solomon generally travels from Seattle, WA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Robert Spector, Dennis Snow, Libby Gill, Dan Gingiss and Dr. Jackie Freiberg. Contact All American Speakers for ratings, reviews, videos and information on scheduling Micah Solomon for an upcoming live or virtual event.

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