Speaker profile last updated by AAE Talent Team on 01/03/2025.
The direct connection between superior, hospitality-infused customer service and business profitability, with actionable strategies for improvement and transformation.
Based on Micah Solomon's #1 bestselling book "Exceptional Service, Exceptional Profit."
How to deliver five-star hospitality-infused customer service and build customers for life in this age of social media, self-service, global competition, and endless distractions. Includes hands-on experience, best practices, and culture-building insight from Apple, Google, The Ritz-Carlton Hotel Company (with whom Micah has collaborated on two bestselling books), USAA Insurance, Starbucks, Nordstrom, and more.
Create genuine hospitality experiences that build lasting customer relationships and transform your customer experience, in any type of business, for revolutionary caring-based change.
This topic is based on Micah Solomon’s writings for Forbes Media and his groundbreaking hospitality book "The Heart of Hospitality." It will help you bring true hospitality to any business, regardless of industry, for a truly revolutionary transformation of your existing customer experience.
Building strong internal service cultures that empower frontline teams to deliver exceptional external customer experiences.
Internal customer service—serving our own colleagues, employees, superiors and vendors—is every bit as important as external customer service (serving the end user). In this well-known and popular keynote and/or workshop, Micah Solomon explains what matters in internal customer service and how to be truly exceptional in its delivery.
Transform ordinary service interactions into legendary customer experiences that create raving fans and drive sustainable business growth.
Based on Micah Solomon's bestseller of the same name
Tough, candid talk on what it takes to create the ultimate customer experience and deliver world-class customer service to today's skeptical breed of customers. Learn hands-on secrets from Micah's work as the world's #1 customer service turnaround expert (per Inc Magazine) and let him show you how to apply these secrets to transforming your own organization's performance with customers. With insights from leading brands like Nordstrom, Ritz-Carlton, and USAA, as well as upstarts like Drybar, you'll soon be creating customer experiences so positive that they'll directly and sustainably boost your company’s bottom line.
Micah Solomon is a keynote speaker and industry expert who speaks on a wide range of topics such as Exceptional Service, Exceptional Profit, The Heart of Hospitality: Leadership and Frontline Secrets, Internal Customer Service: Serving The People Who Serve Our Customers, From Satisfactory to Legendary: Build Raving Fans and Customer Loyalty Through a Five Star Customer Experience, Ignore Your Customers (And They'll Go Away) and Hospitality. The estimated speaking fee range to book Micah Solomon for your event is $10,000 - $20,000. Micah Solomon generally travels from Seattle, WA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Robert Spector, Dennis Snow, Libby Gill, Dan Gingiss and Dr. Jackie Freiberg. Contact All American Speakers for ratings, reviews, videos and information on scheduling Micah Solomon for an upcoming live or virtual event.
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