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Dan Gingiss

Customer Experience Coach, Marketing Strategy Expert, Author & Podcaster

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Dan Gingiss Biography

Dan Gingiss is an international keynote speaker and customer experience coach who believes that a remarkable customer experience can be your best marketing. His 20-year professional career consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media and customer service. He held leadership positions at three Fortune 300 companies – McDonald's, Discover and Humana. He was recently named to the World’s Top 30 Customer Service Professionals list by Global Gurus.

Gingiss is the author of two books, "The Experience Maker: How To Create Remarkable Experiences That Your Customers Can't Wait To Share" (September 2021) and "Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media". He hosts the Experience This! Show podcast and The Experience Maker Live Show, and is a contributor to Forbes. "The Experience Maker" was named one of the Top 100 Customer Experience Books and Top 100 Customer Service Books of all time by BookAuthority.

He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University.

Videos
Books
The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share

The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share

Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media

Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media

Speaking Topics
  • Why Every Employee Is In The Customer Experience Business

    We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.

    This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.

    You’ll learn: 1) How different teams such as marketing, finance, and legal shape the customer experience; 2) real-life examples of the impact of non-customer facing teams on the end customer; 3) how a company-wide commitment to CX improves customer loyalty.

    Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.

  • DON'T JUST CREATE CONTENT, CREATE EXPERIENCES!

    Blog posts are nice. Videos are great. Webinars rock. But your prospects and customers are being bombarded with so much content. How can you stay relevant in a sea of content?

    In this fun and engaging keynote, marketing consultant and former Fortune 500 executive Dan Gingiss will teach the audience that if they really want to acquire more customers and keep the ones they have, then creating remarkable experiences is a must. With some simple tweaks, any company can create customer experiences that people want to share with their friends and social media followers.

    You'll learn how to: 1) focus on retaining existing customers to help your Sales team; 2) employ a simple methodology for creating remarkable experiences that will generate endless content; 3) leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.

    You'll see dozens of real-life examples of companies using customer experience to make the brand lovers louder than the haters, and you'll walk away inspired to go back to work the next day and take action to create remarkable experiences for your customers. And Dan Gingiss doesn't just talk about experience, he creates one for the audience, too!

    Are you ready to stop creating more content, and start creating more experiences?

  • HOW A REMARKABLE CUSTOMER EXPERIENCE CAN BE YOUR BEST SALES AND MARKETING STRATEGY

    Let's face it: Competition is tougher than ever these days. Competing on price is a loser's game • just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything is copyable • just ask Uber. So what's left? How can we stand out in a crowded marketplace that is constantly evolving?

    In this fun and engaging session, customer experience coach and former Fortune 500 executive Dan Gingiss will teach the audience how experience can be your company's ultimate differentiator, creating a competitive advantage that cannot be copied. You'll learn how to: 1) identify the types of experiences people share most often and why; 2) apply an easy, 5-step framework for creating remarkable experiences that people want to share; 3) engage with your customers to generate increased loyalty; and 4) leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.

    Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. You'll walk away from this session inspired to go back to work the next day and make your own customers' experiences remarkable. And Dan Gingiss doesn't just talk about experience, he actually creates one for the audience, too!

    Are you ready to get people talking about your brand?

FAQs
  • HOW TO BOOK Dan Gingiss?

    Our booking agents have successfully helped clients around the world secure talent like Dan Gingiss for both live and virtual events for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers for speaking engagements, personal appearances, product endorsements, or corporate entertainment. Fill out a booking request form for Dan Gingiss, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Dan Gingiss or any other celebrity of your choice.
  • HOW MUCH DOES IT COST TO BOOK Dan Gingiss?

    Booking fees for Dan Gingiss, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies between live and virtual events. Other factors that can affect speaker fees include the talent's schedule, market conditions, length of presentation, and the location of the event. The live and virtual event speaking fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Dan Gingiss, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • WHO IS THE AGENT FOR Dan Gingiss?

    All American Entertainment has successfully secured celebrity talent like Dan Gingiss for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Dan Gingiss for your next private or corporate function.
  • WHAT IS A FULL-SERVICE TALENT BOOKING AGENCY?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Dan Gingiss or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Dan Gingiss or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.
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This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

Customer Experience Coach, Marketing Strategy Expert, Author & Podcaster

Travels From:
Chicago, IL, USA
Speaking Fee:

Dan Gingiss Biography

Dan Gingiss is an international keynote speaker and customer experience coach who believes that a remarkable customer experience can be your best marketing. His 20-year professional career consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media and customer service. He held leadership positions at three Fortune 300 companies – McDonald's, Discover and Humana. He was recently named to the World’s Top 30 Customer Service Professionals list by Global Gurus.

Gingiss is the author of two books, "The Experience Maker: How To Create Remarkable Experiences That Your Customers Can't Wait To Share" (September 2021) and "Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media". He hosts the Experience This! Show podcast and The Experience Maker Live Show, and is a contributor to Forbes. "The Experience Maker" was named one of the Top 100 Customer Experience Books and Top 100 Customer Service Books of all time by BookAuthority.

He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University.

Dan Gingiss Videos

  • Dan Gingiss | Speaker Reel
    Dan Gingiss teaches audiences how a remarkable customer experience can be their best marketing. Using real-world examples from both B2C and B2B...
  • Knowing Enough to be Dangerous | CX Weekly with Dan Gingiss
    When someone has a question about your company, do your employees know the answer? By knowing “enough to be dangerous," your employees are engaged...
  • Why We're Doing CX Wrong And How To Do It Right with Nicholas Zeisler
    Host Dan Gingiss, customer experience keynote speaker and coach, interviews Nicholas Zeisler, Fractional Chief Customer Officer and CX Strategist....

Dan Gingiss Books

Speaker Lists Featuring Dan Gingiss

Dan Gingiss Speaking Topics

  • Why Every Employee Is In The Customer Experience Business

    We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.

    This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.

    You’ll learn: 1) How different teams such as marketing, finance, and legal shape the customer experience; 2) real-life examples of the impact of non-customer facing teams on the end customer; 3) how a company-wide commitment to CX improves customer loyalty.

    Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.

  • DON'T JUST CREATE CONTENT, CREATE EXPERIENCES!

    Blog posts are nice. Videos are great. Webinars rock. But your prospects and customers are being bombarded with so much content. How can you stay relevant in a sea of content?

    In this fun and engaging keynote, marketing consultant and former Fortune 500 executive Dan Gingiss will teach the audience that if they really want to acquire more customers and keep the ones they have, then creating remarkable experiences is a must. With some simple tweaks, any company can create customer experiences that people want to share with their friends and social media followers.

    You'll learn how to: 1) focus on retaining existing customers to help your Sales team; 2) employ a simple methodology for creating remarkable experiences that will generate endless content; 3) leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.

    You'll see dozens of real-life examples of companies using customer experience to make the brand lovers louder than the haters, and you'll walk away inspired to go back to work the next day and take action to create remarkable experiences for your customers. And Dan Gingiss doesn't just talk about experience, he creates one for the audience, too!

    Are you ready to stop creating more content, and start creating more experiences?

  • HOW A REMARKABLE CUSTOMER EXPERIENCE CAN BE YOUR BEST SALES AND MARKETING STRATEGY

    Let's face it: Competition is tougher than ever these days. Competing on price is a loser's game • just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything is copyable • just ask Uber. So what's left? How can we stand out in a crowded marketplace that is constantly evolving?

    In this fun and engaging session, customer experience coach and former Fortune 500 executive Dan Gingiss will teach the audience how experience can be your company's ultimate differentiator, creating a competitive advantage that cannot be copied. You'll learn how to: 1) identify the types of experiences people share most often and why; 2) apply an easy, 5-step framework for creating remarkable experiences that people want to share; 3) engage with your customers to generate increased loyalty; and 4) leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.

    Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. You'll walk away from this session inspired to go back to work the next day and make your own customers' experiences remarkable. And Dan Gingiss doesn't just talk about experience, he actually creates one for the audience, too!

    Are you ready to get people talking about your brand?

FAQs on booking Dan Gingiss

  • How to book Dan Gingiss?

    Our booking agents have successfully helped clients around the world secure talent like Dan Gingiss for both live and virtual events for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers for speaking engagements, personal appearances, product endorsements, or corporate entertainment. Fill out a booking request form for Dan Gingiss, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Dan Gingiss or any other celebrity of your choice.
  • How much does it cost to book Dan Gingiss?

    Booking fees for Dan Gingiss, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies between live and virtual events. Other factors that can affect speaker fees include the talent's schedule, market conditions, length of presentation, and the location of the event. The live and virtual event speaking fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Dan Gingiss, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • Who is the agent for Dan Gingiss?

    All American Entertainment has successfully secured celebrity talent like Dan Gingiss for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Dan Gingiss for your next private or corporate function.
  • What is a full-service talent booking agency?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Dan Gingiss or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Dan Gingiss or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.

Dan Gingiss is a keynote speaker and industry expert who speaks on a wide range of topics such as Why Every Employee Is In The Customer Experience Business, DON'T JUST CREATE CONTENT, CREATE EXPERIENCES! and HOW A REMARKABLE CUSTOMER EXPERIENCE CAN BE YOUR BEST SALES AND MARKETING STRATEGY. The estimated speaking fee range to book Dan Gingiss for your event is $10,000 - $20,000. Dan Gingiss generally travels from Chicago, IL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Don Peppers, Troy Sandidge, Sarah Weise, Micah Solomon and Blake Morgan. Contact All American Speakers for ratings, reviews, videos and information on scheduling Dan Gingiss for an upcoming live or virtual event.

Dan Gingiss Speaker Videos

  • Dan Gingiss | Speaker Reel
    Dan Gingiss teaches audiences how a remarkable customer experience can be their best marketing. Using real-world examples from both B2C and B2B companies, Dan creates an experience for the audience...
    Knowing Enough to be Dangerous | CX Weekly with Dan Gingiss
    When someone has a question about your company, do your employees know the answer? By knowing “enough to be dangerous," your employees are engaged and participating. In this video, Dan Gingiss...
  • Why We're Doing CX Wrong And How To Do It Right with Nicholas Zeisler
    Host Dan Gingiss, customer experience keynote speaker and coach, interviews Nicholas Zeisler, Fractional Chief Customer Officer and CX Strategist. Dan and Nicholas discuss the do's and don'ts of...
    Be Amazing or Go Home | Closing the Customer Experience Gaps
    The Experience Maker. Competition is tougher than ever. How can companies stand out in a marketplace that is constantly evolving? Dan Gingiss tells us how.

Dan Gingiss Speaking Topics

  • Why Every Employee Is In The Customer Experience Business

    We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.

    This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.

    You’ll learn: 1) How different teams such as marketing, finance, and legal shape the customer experience; 2) real-life examples of the impact of non-customer facing teams on the end customer; 3) how a company-wide commitment to CX improves customer loyalty.

    Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.

  • DON'T JUST CREATE CONTENT, CREATE EXPERIENCES!

    Blog posts are nice. Videos are great. Webinars rock. But your prospects and customers are being bombarded with so much content. How can you stay relevant in a sea of content?

    In this fun and engaging keynote, marketing consultant and former Fortune 500 executive Dan Gingiss will teach the audience that if they really want to acquire more customers and keep the ones they have, then creating remarkable experiences is a must. With some simple tweaks, any company can create customer experiences that people want to share with their friends and social media followers.

    You'll learn how to: 1) focus on retaining existing customers to help your Sales team; 2) employ a simple methodology for creating remarkable experiences that will generate endless content; 3) leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.

    You'll see dozens of real-life examples of companies using customer experience to make the brand lovers louder than the haters, and you'll walk away inspired to go back to work the next day and take action to create remarkable experiences for your customers. And Dan Gingiss doesn't just talk about experience, he creates one for the audience, too!

    Are you ready to stop creating more content, and start creating more experiences?

  • HOW A REMARKABLE CUSTOMER EXPERIENCE CAN BE YOUR BEST SALES AND MARKETING STRATEGY

    Let's face it: Competition is tougher than ever these days. Competing on price is a loser's game • just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything is copyable • just ask Uber. So what's left? How can we stand out in a crowded marketplace that is constantly evolving?

    In this fun and engaging session, customer experience coach and former Fortune 500 executive Dan Gingiss will teach the audience how experience can be your company's ultimate differentiator, creating a competitive advantage that cannot be copied. You'll learn how to: 1) identify the types of experiences people share most often and why; 2) apply an easy, 5-step framework for creating remarkable experiences that people want to share; 3) engage with your customers to generate increased loyalty; and 4) leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.

    Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. You'll walk away from this session inspired to go back to work the next day and make your own customers' experiences remarkable. And Dan Gingiss doesn't just talk about experience, he actually creates one for the audience, too!

    Are you ready to get people talking about your brand?

Tell us about your event!

During normal business hours, we respond to most inquiries within 4 hours.

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Speakers Similar to Dan Gingiss

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

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