Dan Gingiss Books

The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share

Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media

Speaker Lists Featuring Dan Gingiss

Top Keynote Speakers for 2022 Events

From bestselling authors and celebrities to successful business leaders and pro athletes, the popular keynote speakers in this list are leaving their mark on a variety of industries. Whether it's through passionate activism,...

Podcast Hosts

Podcasts are rising in popularity. 20 percent of adults in the United States who are between the ages of 18 and 49 listen to podcasts at least once a month. These hosts have reached audiences with their discussions on...

Motivational Speakers for a Successful Sales Kickoff

An experienced sales keynote speaker can transform any organization's sales kickoff from good to outstanding. Traditionally a training and motivational meeting in January, a sales kickoff is a great opportunity to bring in...

Top Virtual Event Speakers

The demand for reliable virtual speakers has only continued to grow since the industry-wide shift to online and hybrid event formats. A great virtual speaker has the confidence to navigate technical difficulties, the...

Top Keynote Speakers on Customer Experience (CX)

Customer experience encompasses all of a customer’s interactions with a brand, ranging from advertising and sales process to price fairness and customer service after the purchase. These keynote speakers are experts and...

Top Social Media Speakers

Social media usage has gone up in recent years, with the average person spending nearly two hours on it each day. Studies show that businesses have increased traffic to their websites with social media, thus increasing...

Leading CMOs, Digital Gurus & Marketing Strategists

Successful companies understand the importance of innovative and strategic marketing. Advertising, sales, promotions, and public relations are all essential elements of a marketing plan, and great marketing professionals and...

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FAQs on booking Dan Gingiss

Dan Gingiss Speaking Topics

• Become The Experience Maker™

  In today’s competitive world, the difference between winners and losers lies in not just how many customers you gain, but how many you keep. It can seem impossible to grow when you are always trying to fill a “leaky bucket.”

  Instead of spending more and more money acquiring new customers, the best option for growth is to create remarkable experiences every day, for both your customers and employees.

  When every employee is inspired and empowered to become The Experience Maker™ in your organization, work becomes more fun, which improves morale, employee and customer satisfaction, and – perhaps most importantly – sales. Why sales? Because happy customers stay longer, spend more, and tell others about you. Dan Gingiss is an international keynote speaker who believes that a remarkable customer experience can be your best marketing. In today’s digital world, every experience can come online to social media with the tap of a button, so companies must ensure that every part of the customer journey is executed flawlessly.

  Thankfully, there are simple techniques to eliminate customer pain points and create memorable experiences throughout the customer life cycle. Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style is meant to actually create an experience for the audience that they’ll surely remember.

• Why Every Employee Is In The Customer Experience Business

  We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.

  This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.

  You’ll learn: 1) How different teams such as marketing, finance, and legal shape the customer experience; 2) real-life examples of the impact of non-customer facing teams on the end customer; 3) how a company-wide commitment to CX improves customer loyalty.

  Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.

• Why A Remarkable Customer Experience Is Your Best Competitive Advantage

  Let’s face it: Competition is tougher than ever these days. Competing on price is a loser’s game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything can be copied — just ask your favorite ride-share company. So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?

  In this fun and engaging keynote, customer experience speaker and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied.

  Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. The result is more customers, who spend more, are loyal longer, and recommend your company to others.

Dan Gingiss Speaker Videos

• Dan Gingiss, The Experience Maker - Speaker's Reel

  

  International customer experience keynote speaker Dan Gingiss teaches audiences how to create remarkable experiences that become their best sales and marketing strategy. His unique combination of a...
  Knowing Enough to be Dangerous | CX Weekly with Dan Gingiss

  

  When someone has a question about your company, do your employees know the answer? By knowing “enough to be dangerous," your employees are engaged and participating. In this video, Dan Gingiss...
• Why We're Doing CX Wrong And How To Do It Right with Nicholas Zeisler

  

  Host Dan Gingiss, customer experience keynote speaker and coach, interviews Nicholas Zeisler, Fractional Chief Customer Officer and CX Strategist. Dan and Nicholas discuss the do's and don'ts of...
  Be Amazing or Go Home | Closing the Customer Experience Gaps

  

  The Experience Maker. Competition is tougher than ever. How can companies stand out in a marketplace that is constantly evolving? Dan Gingiss tells us how.