Knowing Enough to be Dangerous | CX Weekly with Dan Gingiss
Why We're Doing CX Wrong And How To Do It Right with Nicholas Zeisler
Be Amazing or Go Home | Closing the Customer Experience Gaps
We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.
This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.
You’ll learn: 1) How different teams such as marketing, finance, and legal shape the customer experience; 2) real-life examples of the impact of non-customer facing teams on the end customer; 3) how a company-wide commitment to CX improves customer loyalty.
Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.
Blog posts are nice. Videos are great. Webinars rock. But your prospects and customers are being bombarded with so much content. How can you stay relevant in a sea of content?
In this fun and engaging keynote, marketing consultant and former Fortune 500 executive Dan Gingiss will teach the audience that if they really want to acquire more customers and keep the ones they have, then creating remarkable experiences is a must. With some simple tweaks, any company can create customer experiences that people want to share with their friends and social media followers.
You'll learn how to: 1) focus on retaining existing customers to help your Sales team; 2) employ a simple methodology for creating remarkable experiences that will generate endless content; 3) leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.
You'll see dozens of real-life examples of companies using customer experience to make the brand lovers louder than the haters, and you'll walk away inspired to go back to work the next day and take action to create remarkable experiences for your customers. And Dan Gingiss doesn't just talk about experience, he creates one for the audience, too!
Are you ready to stop creating more content, and start creating more experiences?
Let's face it: Competition is tougher than ever these days. Competing on price is a loser's game • just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything is copyable • just ask Uber. So what's left? How can we stand out in a crowded marketplace that is constantly evolving?
In this fun and engaging session, customer experience coach and former Fortune 500 executive Dan Gingiss will teach the audience how experience can be your company's ultimate differentiator, creating a competitive advantage that cannot be copied. You'll learn how to: 1) identify the types of experiences people share most often and why; 2) apply an easy, 5-step framework for creating remarkable experiences that people want to share; 3) engage with your customers to generate increased loyalty; and 4) leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.
Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. You'll walk away from this session inspired to go back to work the next day and make your own customers' experiences remarkable. And Dan Gingiss doesn't just talk about experience, he actually creates one for the audience, too!
Are you ready to get people talking about your brand?
This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.
All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.
If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.
We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.
This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.
You’ll learn: 1) How different teams such as marketing, finance, and legal shape the customer experience; 2) real-life examples of the impact of non-customer facing teams on the end customer; 3) how a company-wide commitment to CX improves customer loyalty.
Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.
Blog posts are nice. Videos are great. Webinars rock. But your prospects and customers are being bombarded with so much content. How can you stay relevant in a sea of content?
In this fun and engaging keynote, marketing consultant and former Fortune 500 executive Dan Gingiss will teach the audience that if they really want to acquire more customers and keep the ones they have, then creating remarkable experiences is a must. With some simple tweaks, any company can create customer experiences that people want to share with their friends and social media followers.
You'll learn how to: 1) focus on retaining existing customers to help your Sales team; 2) employ a simple methodology for creating remarkable experiences that will generate endless content; 3) leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.
You'll see dozens of real-life examples of companies using customer experience to make the brand lovers louder than the haters, and you'll walk away inspired to go back to work the next day and take action to create remarkable experiences for your customers. And Dan Gingiss doesn't just talk about experience, he creates one for the audience, too!
Are you ready to stop creating more content, and start creating more experiences?
Let's face it: Competition is tougher than ever these days. Competing on price is a loser's game • just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything is copyable • just ask Uber. So what's left? How can we stand out in a crowded marketplace that is constantly evolving?
In this fun and engaging session, customer experience coach and former Fortune 500 executive Dan Gingiss will teach the audience how experience can be your company's ultimate differentiator, creating a competitive advantage that cannot be copied. You'll learn how to: 1) identify the types of experiences people share most often and why; 2) apply an easy, 5-step framework for creating remarkable experiences that people want to share; 3) engage with your customers to generate increased loyalty; and 4) leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.
Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. You'll walk away from this session inspired to go back to work the next day and make your own customers' experiences remarkable. And Dan Gingiss doesn't just talk about experience, he actually creates one for the audience, too!
Are you ready to get people talking about your brand?
Dan Gingiss is a keynote speaker and industry expert who speaks on a wide range of topics such as Why Every Employee Is In The Customer Experience Business, DON'T JUST CREATE CONTENT, CREATE EXPERIENCES! and HOW A REMARKABLE CUSTOMER EXPERIENCE CAN BE YOUR BEST SALES AND MARKETING STRATEGY. The estimated speaking fee range to book Dan Gingiss for your event is $10,000 - $20,000. Dan Gingiss generally travels from Chicago, IL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Don Peppers, Troy Sandidge, Sarah Weise, Micah Solomon and Blake Morgan. Contact All American Speakers for ratings, reviews, videos and information on scheduling Dan Gingiss for an upcoming live or virtual event.
We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.
This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.
You’ll learn: 1) How different teams such as marketing, finance, and legal shape the customer experience; 2) real-life examples of the impact of non-customer facing teams on the end customer; 3) how a company-wide commitment to CX improves customer loyalty.
Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.
Blog posts are nice. Videos are great. Webinars rock. But your prospects and customers are being bombarded with so much content. How can you stay relevant in a sea of content?
In this fun and engaging keynote, marketing consultant and former Fortune 500 executive Dan Gingiss will teach the audience that if they really want to acquire more customers and keep the ones they have, then creating remarkable experiences is a must. With some simple tweaks, any company can create customer experiences that people want to share with their friends and social media followers.
You'll learn how to: 1) focus on retaining existing customers to help your Sales team; 2) employ a simple methodology for creating remarkable experiences that will generate endless content; 3) leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.
You'll see dozens of real-life examples of companies using customer experience to make the brand lovers louder than the haters, and you'll walk away inspired to go back to work the next day and take action to create remarkable experiences for your customers. And Dan Gingiss doesn't just talk about experience, he creates one for the audience, too!
Are you ready to stop creating more content, and start creating more experiences?
Let's face it: Competition is tougher than ever these days. Competing on price is a loser's game • just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything is copyable • just ask Uber. So what's left? How can we stand out in a crowded marketplace that is constantly evolving?
In this fun and engaging session, customer experience coach and former Fortune 500 executive Dan Gingiss will teach the audience how experience can be your company's ultimate differentiator, creating a competitive advantage that cannot be copied. You'll learn how to: 1) identify the types of experiences people share most often and why; 2) apply an easy, 5-step framework for creating remarkable experiences that people want to share; 3) engage with your customers to generate increased loyalty; and 4) leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.
Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. You'll walk away from this session inspired to go back to work the next day and make your own customers' experiences remarkable. And Dan Gingiss doesn't just talk about experience, he actually creates one for the audience, too!
Are you ready to get people talking about your brand?
This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.
All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.
If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.