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Dan Gingiss

Speaker RatingSpeaker RatingSpeaker RatingSpeaker RatingSpeaker Rating
5 out of 5

Customer Experience Coach, Marketing Strategy Expert, Author & Podcaster

Dan Gingiss

Speaker RatingSpeaker RatingSpeaker RatingSpeaker RatingSpeaker Rating
5 out of 5

Customer Experience Coach, Marketing Strategy Expert, Author & Podcaster

Travels From Travels From:
Chicago, IL, USA
Speaking Fee Speaking Fee:
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Dan Gingiss Biography

Dan Gingiss is an international keynote speaker and customer experience coach who believes that a remarkable customer experience is your best marketing strategy. His 20-year professional career spanned multiple disciplines including customer experience, marketing, social media and customer service. He held leadership positions at McDonald’s, Discover and Humana.

Gingiss is the author of "The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share" and "Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media." He also co-hosts the award-winning Experience This! podcast.

He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Gingiss is also a licensed bartender, a pinball wizard, and he once delivered a pizza to Michael Jordan.

Dan Gingiss Speaking Topics

  • Why A Remarkable Customer Experience Is Your Best Competitive Advantage

    Let’s face it: Competition is tougher than ever these days. Competing on price is a loser’s game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything can be copied — just ask your favorite ride-share company. So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?

    In this fun and engaging keynote, customer experience speaker and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied.

    Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. The result is more customers, who spend more, are loyal longer, and recommend your company to others.

    You’ll walk away from this keynote with the inspiration and the tools to go back to work and create a deeper connection with your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience, too! Are you ready for the experience of a lifetime?

    Dan’s audiences:

    • Learn the types of experiences people share most often and why.
    • Apply an easy, 5-step framework for creating remarkable, shareable experiences.
    • Leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.

  • Why Every Employee Is In The Customer Experience Business

    We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.

    This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.

    You’ll learn: 1) How different teams such as marketing, finance, and legal shape the customer experience; 2) real-life examples of the impact of non-customer facing teams on the end customer; 3) how a company-wide commitment to CX improves customer loyalty.

    Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.

  • Why It Pays To BELONG: The Intersection of Diversity, Inclusion & Customer Experience

    How well do you really know your customers? In almost every business across every industry, customers have become more diverse than ever before. Whether you know it or not, your customer base is diverse in almost every way imaginable: gender, race, sexual orientation, religion, political affiliation, family structure, existence of disabilities, and more.

    So how can businesses authentically engage with different communities to gain their loyalty and hard-earned dollars? By giving them a place to BELONG. In this eye-opening and myth-busting keynote presentation, customer experience experts Dan Gingiss and Shonnah Hughes teach audiences why belonging matters and how it equates to business growth. They make the case that diversity, equity and inclusion (DEI) is more than just good hiring practices; it’s about building products and services with your diverse customer base in mind and being inclusive in your marketing.

    Your audience will learn:

    • What it means to BELONG and how to create it at your company.
    • Specific examples of companies authentically embracing diverse customers.
    • How diversity and inclusion leads to better products, improved customer experience, and higher profits.

    Your audience will walk away inspired with actionable steps to create a deeper connection with ALL of your customers.

Dan Gingiss Videos

  • Dan Gingiss, The Experience Maker - Speaker's Reel
    International customer experience keynote speaker Dan Gingiss teaches audiences how to create remarkable experiences that become their best sales and...
  • Knowing Enough to be Dangerous | CX Weekly with Dan Gingiss
    When someone has a question about your company, do your employees know the answer? By knowing “enough to be dangerous," your employees are engaged...
  • Why We're Doing CX Wrong And How To Do It Right with Nicholas Zeisler
    Host Dan Gingiss, customer experience keynote speaker and coach, interviews Nicholas Zeisler, Fractional Chief Customer Officer and CX Strategist....

Dan Gingiss Books

  • The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share
    The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share
  • Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media
    Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media

Speaker Lists Featuring Dan Gingiss

  • Authors of the Year’s Leading Business Books

    Bestselling Authors of Business & Leadership Books

    The bestselling business authors in this list are thought leaders in professional development, leadership, workplace diversity and inclusion, digital transformation, emerging technology and AI, and corporate culture. Through...

  • Celebrities, Industry Leaders & Keynote Speakers Who Host Their Own Podcast

    Entertaining & Educational Podcast Hosts

    The popular podcast hosts and keynote speakers in this list include celebrities, thought leaders, activists, comedians, social media stars, and talented storytellers. As the voice, the curator, and the facilitator of...

  • The Best Sales Keynote & Motivational Business Speakers for your Next Sales Kickoff Training

    Motivational Speakers for a Successful Sales Kickoff

    An experienced sales keynote speaker can transform any organization's sales kickoff from good to outstanding. Traditionally a training and motivational meeting in January, a sales kickoff is a great opportunity to bring in...

  • Remote & Virtual Keynote Speakers

    Top Virtual Event Speakers

    The demand for reliable virtual speakers has only continued to grow since the industry-wide shift to online and hybrid event formats. A great virtual speaker has the confidence to navigate technical difficulties, the...

  • Customer Experience Consultants & Experts

    Top Keynote Speakers on Customer Experience (CX)

    Customer experience encompasses all of a customer’s interactions with a brand, ranging from advertising and sales process to price fairness and customer service after the purchase. These keynote speakers are experts and...

  • Top Social Media Speakers

    Top Social Media Speakers

    Social media usage has gone up in recent years, with the average person spending nearly two hours on it each day. Studies show that businesses have increased traffic to their websites with social media, thus increasing...

  • Leading Marketing Professionals & Branding Experts

    Top Marketing Speakers

    Marketing speakers specializing in digital strategies and the use of modern technology are highly sought after. These influential marketing professionals and esteemed CMOs possess a deep understanding of market research,...

FAQs on booking Dan Gingiss

  • How do I book Dan Gingiss to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Dan Gingiss for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Dan Gingiss, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Dan Gingiss or any other speaker of your choice.
  • What are the speaker fees for Dan Gingiss

    Speaking fees for Dan Gingiss, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Dan Gingiss are for live events and for virtual events. For the most current speaking fee to hire Dan Gingiss, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Dan Gingiss speak about?

  • Where does Dan Gingiss travel from?

    Dan Gingiss generally travels from Chicago, IL, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is Dan Gingiss’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Dan Gingiss for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Dan Gingiss for your next private or corporate function.
  • What is a full-service speaker booking agency?

    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Dan Gingiss or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
  • Why is AAE Speakers Bureau different from other booking agencies?

    If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.

Dan Gingiss is a keynote speaker and industry expert who speaks on a wide range of topics such as Why A Remarkable Customer Experience Is Your Best Competitive Advantage, Why Every Employee Is In The Customer Experience Business and Why It Pays To BELONG: The Intersection of Diversity, Inclusion & Customer Experience. The estimated speaking fee range to book Dan Gingiss for your event is $20,000 - $30,000. Dan Gingiss generally travels from Chicago, IL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Afdhel Aziz, Robert Spector, Don Peppers, Libby Gill and Doug Lipp. Contact All American Speakers for ratings, reviews, videos and information on scheduling Dan Gingiss for an upcoming live or virtual event.

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