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Jeanne Bliss

President of Customer Bliss & Author of "Chief Customer Officer"

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 Jeanne Bliss Biography

Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. She is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer. A consultant and thought leader, Jeanne Bliss guides C-Suite and Chief Customer Officer clients around the world toward earning the right to business growth and prosperity, by improving customers’ lives.

Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, redirecting priorities to create transformational changes to each brands’ customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations.

Her ability to effectively guide leaders and companies to earn customer-driven growth is based on these experiences as a practitioner for over 20 years working across organizations to unite the C-Suite and organizational silos.

Jeanne is also the author of the groundbreaking book, “Chief Customer Officer” (Jossey-Bass, 2006). The book was the first of its kind to address the role of the customer leadership executive. It quickly became a bestseller and has been translated into eight languages. Her second book, “I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad,” (Portfolio, 2001) was also a bestseller and translated into five languages. Her latest book, “Chief Customer Officer 2.0” (Wiley) was published on June 15, 2015.

Jeanne is a highly sought after speaker, keynoting high profile conferences and corporate events. She has spoken for speaking clientssuch as Intuit, Pella Windows, Staples, Activision, MetLife, Zappos, and AARP, and has appeared in major media outlets such as Fast Company, Forbes, MSNBC, The Associated Press and The Conference Board.

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Videos
Books
Would You Do That to Your Mother?: The

Would You Do That to Your Mother?: The "Make Mom Proud" Standard for How to Treat Your Customers

"I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad

Chief Customer Officer : Getting Past Lip Service to Passionate Action

Chief Customer Officer : Getting Past Lip Service to Passionate Action

Speaking Topics
  • I Love You More Than My Dog: Five Decisions of Beloved and Prosperous Companies

    Wouldn’t you like to be a company customers love and can’t live without? Hundreds of companies have customers who admire them, but only an elite few have true advocates – passionate, vocal, loyal fans – who tell the stories of their experiences and about how much they “love” them. Go “behind the scenes” of the decision making that goes on inside beloved companies. Discover the five common decisions they make and put into practice that makes them immune to the competition and thriving, in good times and bad. Learn how their culture is their growth engine. Learn the impact of their uncommon decision making. Then, through this session, begin the process to understand how your decisions and actions have created your culture. Understand its impact on your customers, on your employees and on your business growth and prosperity. See how far or close you are to earning business outcomes compared to beloved and prosperous companies. Discover:
    • If your decisions today earn your company beloved status
    • What decisions beloved companies make to honor employees and customers
    • How beloved companies’ have clarity for how they impact customers’ lives
    • How they decide to drop the corporate veneer and bond personally customers
    • What decisions drive reliability, peace-of-mind and growth.
    • How they decide to make saying sorry an important “peace process.” Filled with as many suggested actions as anecdotes, this content demystifies and creates clarity on the road less traveled by beloved companies. It gives you a path to follow in their footsteps -
    • a path that is right for you, for your company, and for your people.

  • Chief Customer Officer: Getting Past Lip Service To Passionate Action

    How can you make your company’s DNA revolve around your customer? Deliver an experience your customers will want to repeat and tell everyone they know about! Companies and leaders genuinely want to do the right thing for customer and the business, yet competing operational priorities make it difficult to focus on delivering a meaningful customer experience day in and day out. “Customer” companies have a remarkable capacity to blend agendas across the organization to deliver a coordinated and meaningful experience to customers. Most companies want to get there. Few arrive at the destination. Learn the most powerful actions to take, and in what order to take them! This valuable and compelling content, adapted from Jeanne Bliss’s best-selling book, Chief Customer Officer: Getting Past Lip Service to Passionate Action, is part of a learning journey designed to help you focus on what’s most important for delivering meaningful customer experiences that drive profitability and growth. It’s not about a point in time; it’s about a process that leads to customer rave. You'll walk away with strategies and tools customized to build powerful customer relations and clarity for leaders on how to create partnerships and motivate employees. Audiences receive practical advice, actions, and ideas for how to reset the way they work together to make customers the priority of the business. Discover:
    • What drives your organization’s priorities, meeting agendas, and metrics
    • How you can inspire and instill accountability across functions
    • What is your “power core” – your strongest skill set driving your agenda
    • How to lay your foundation for customer experience delivery

  • Make Your DNA Revolve Around Customers. Becoming a ‘Customer’ Company.

    Customer companies have a remarkable capacity to blend agendas across the organization to deliver a coordinated and meaningful experience to customers to customers. Most companies want to get there. Few arrive at the destination. Jeanne Bliss puts her 25 years as customer leader to work to help you find the right path for your organization. Audiences receive practical advice and actions and ideas for how to reset how they work together to make customers the priority of the business.

  • The 5 Habits of Beloved Companies.

    Beloved companies transcend the regular practices of commerce and create an emotional connection with their customers. In this keynote, learn the 5 habits that set the beloved companies apart. Learn how they use them actively to define the intent and motivation of your business. Filled with examples of the companies that customers love and employees love being part of; this keynote gives you a lens through which to compare and contrast your organization’s purpose and intent for your customers. With its customized content, it gives you a kick-start to understand where you excel and where the work lies inside your organization.

FAQs
  • HOW TO BOOK Jeanne Bliss?

    Our booking agents have successfully helped clients around the world secure talent like Jeanne Bliss for speaking engagements, personal appearances, product endorsements, or corporate entertainment for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers. Fill out a booking request form for Jeanne Bliss, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Jeanne Bliss or any other celebrity of your choice.
  • HOW MUCH DOES IT COST TO BOOK Jeanne Bliss?

    Booking fees for Jeanne Bliss, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies according to the circumstances, including the talent's schedule, market conditions, length of presentation, and the location of the event. Speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Jeanne Bliss, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • WHO IS THE AGENT FOR Jeanne Bliss?

    All American Entertainment has successfully secured celebrity talent like Jeanne Bliss for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Jeanne Bliss for your next private or corporate function.
  • WHAT IS A FULL-SERVICE TALENT BOOKING AGENCY?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Jeanne Bliss or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Jeanne Bliss or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.
Check Availability

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During normal business hours, we respond to most inquiries within 4 hours.

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This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

Jeanne Bliss

President of Customer Bliss & Author of "Chief Customer Officer"

Travels From:
Redmond, WA, USA
Speaking Fee:

Jeanne Bliss Biography

Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. She is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer. A consultant and thought leader, Jeanne Bliss guides C-Suite and Chief Customer Officer clients around the world toward earning the right to business growth and prosperity, by improving customers’ lives.

Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, redirecting priorities to create transformational changes to each brands’ customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations.

Her ability to effectively guide leaders and companies to earn customer-driven growth is based on these experiences as a practitioner for over 20 years working across organizations to unite the C-Suite and organizational silos.

Jeanne is also the author of the groundbreaking book, “Chief Customer Officer” (Jossey-Bass, 2006). The book was the first of its kind to address the role of the customer leadership executive. It quickly became a bestseller and has been translated into eight languages. Her second book, “I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad,” (Portfolio, 2001) was also a bestseller and translated into five languages. Her latest book, “Chief Customer Officer 2.0” (Wiley) was published on June 15, 2015.

Jeanne is a highly sought after speaker, keynoting high profile conferences and corporate events. She has spoken for speaking clientssuch as Intuit, Pella Windows, Staples, Activision, MetLife, Zappos, and AARP, and has appeared in major media outlets such as Fast Company, Forbes, MSNBC, The Associated Press and The Conference Board.

Jeanne Bliss Videos

  • Jeanne Bliss | 2018 CXPA US Insight Exchange - YouTube
    Jeanne Bliss | 2018 CXPA US Insight Exchange. Customer Experience Professionals Association. Loading... Unsubscribe from Customer ...
  • MSE 2017 - Jeanne Bliss Keynote - YouTube
    Watch Jeanne Bliss Keynote at Modern Service Experience 2017.
  • Jeanne Bliss Get to Know Jeanne Bliss - YouTube
    Jeanne Bliss Speaker: Jeanne Bliss is a keynote speaker focused on improving the customer service experience. Call Executive Speakers ...

Jeanne Bliss Books

Speaker Lists Featuring Jeanne Bliss

Jeanne Bliss Speaking Topics

  • I Love You More Than My Dog: Five Decisions of Beloved and Prosperous Companies

    Wouldn’t you like to be a company customers love and can’t live without? Hundreds of companies have customers who admire them, but only an elite few have true advocates – passionate, vocal, loyal fans – who tell the stories of their experiences and about how much they “love” them. Go “behind the scenes” of the decision making that goes on inside beloved companies. Discover the five common decisions they make and put into practice that makes them immune to the competition and thriving, in good times and bad. Learn how their culture is their growth engine. Learn the impact of their uncommon decision making. Then, through this session, begin the process to understand how your decisions and actions have created your culture. Understand its impact on your customers, on your employees and on your business growth and prosperity. See how far or close you are to earning business outcomes compared to beloved and prosperous companies. Discover:
    • If your decisions today earn your company beloved status
    • What decisions beloved companies make to honor employees and customers
    • How beloved companies’ have clarity for how they impact customers’ lives
    • How they decide to drop the corporate veneer and bond personally customers
    • What decisions drive reliability, peace-of-mind and growth.
    • How they decide to make saying sorry an important “peace process.” Filled with as many suggested actions as anecdotes, this content demystifies and creates clarity on the road less traveled by beloved companies. It gives you a path to follow in their footsteps -
    • a path that is right for you, for your company, and for your people.

  • Chief Customer Officer: Getting Past Lip Service To Passionate Action

    How can you make your company’s DNA revolve around your customer? Deliver an experience your customers will want to repeat and tell everyone they know about! Companies and leaders genuinely want to do the right thing for customer and the business, yet competing operational priorities make it difficult to focus on delivering a meaningful customer experience day in and day out. “Customer” companies have a remarkable capacity to blend agendas across the organization to deliver a coordinated and meaningful experience to customers. Most companies want to get there. Few arrive at the destination. Learn the most powerful actions to take, and in what order to take them! This valuable and compelling content, adapted from Jeanne Bliss’s best-selling book, Chief Customer Officer: Getting Past Lip Service to Passionate Action, is part of a learning journey designed to help you focus on what’s most important for delivering meaningful customer experiences that drive profitability and growth. It’s not about a point in time; it’s about a process that leads to customer rave. You'll walk away with strategies and tools customized to build powerful customer relations and clarity for leaders on how to create partnerships and motivate employees. Audiences receive practical advice, actions, and ideas for how to reset the way they work together to make customers the priority of the business. Discover:
    • What drives your organization’s priorities, meeting agendas, and metrics
    • How you can inspire and instill accountability across functions
    • What is your “power core” – your strongest skill set driving your agenda
    • How to lay your foundation for customer experience delivery

  • Make Your DNA Revolve Around Customers. Becoming a ‘Customer’ Company.

    Customer companies have a remarkable capacity to blend agendas across the organization to deliver a coordinated and meaningful experience to customers to customers. Most companies want to get there. Few arrive at the destination. Jeanne Bliss puts her 25 years as customer leader to work to help you find the right path for your organization. Audiences receive practical advice and actions and ideas for how to reset how they work together to make customers the priority of the business.

  • The 5 Habits of Beloved Companies.

    Beloved companies transcend the regular practices of commerce and create an emotional connection with their customers. In this keynote, learn the 5 habits that set the beloved companies apart. Learn how they use them actively to define the intent and motivation of your business. Filled with examples of the companies that customers love and employees love being part of; this keynote gives you a lens through which to compare and contrast your organization’s purpose and intent for your customers. With its customized content, it gives you a kick-start to understand where you excel and where the work lies inside your organization.

FAQs on booking Jeanne Bliss

  • How to book Jeanne Bliss?

    Our booking agents have successfully helped clients around the world secure talent like Jeanne Bliss for speaking engagements, personal appearances, product endorsements, or corporate entertainment for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers. Fill out a booking request form for Jeanne Bliss, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Jeanne Bliss or any other celebrity of your choice.
  • How much does it cost to book Jeanne Bliss?

    Booking fees for Jeanne Bliss, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies according to the circumstances, including the talent's schedule, market conditions, length of presentation, and the location of the event. Speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Jeanne Bliss, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • Who is the agent for Jeanne Bliss?

    All American Entertainment has successfully secured celebrity talent like Jeanne Bliss for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Jeanne Bliss for your next private or corporate function.
  • What is a full-service talent booking agency?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Jeanne Bliss or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Jeanne Bliss or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.

Jeanne Bliss is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book Jeanne Bliss for your event is $20,000 - $30,000. Jeanne Bliss generally travels from Redmond, WA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Don Peppers, Robert Spector, Doug Lipp, Micah Solomon and Lisa Ford. Contact All American Speakers for ratings, reviews, videos and information on scheduling Jeanne Bliss for an upcoming event.

Jeanne Bliss Speaker Videos

  • Jeanne Bliss | 2018 CXPA US Insight Exchange - YouTube
    Jeanne Bliss | 2018 CXPA US Insight Exchange. Customer Experience Professionals Association. Loading... Unsubscribe from Customer ...
    MSE 2017 - Jeanne Bliss Keynote - YouTube
    Watch Jeanne Bliss Keynote at Modern Service Experience 2017.
  • Jeanne Bliss Get to Know Jeanne Bliss - YouTube
    Jeanne Bliss Speaker: Jeanne Bliss is a keynote speaker focused on improving the customer service experience. Call Executive Speakers ...
    Jeanne Bliss Earning Your Customer's Rave - YouTube
    Jeanne Bliss Speaker: Jeanne Bliss is a keynote speaker focused on improving the customer service experience. Call Executive Speakers ...
  • Jeanne Bliss Keynote: "Building Your Customer-Driven Growth ...
    Jeanne Bliss Keynote: "Building Your Customer-Driven Growth Engine" ... @ Jeanne, love the talk, specially Journey Stages identification and ...

Jeanne Bliss Speaking Topics

  • I Love You More Than My Dog: Five Decisions of Beloved and Prosperous Companies

    Wouldn’t you like to be a company customers love and can’t live without? Hundreds of companies have customers who admire them, but only an elite few have true advocates – passionate, vocal, loyal fans – who tell the stories of their experiences and about how much they “love” them. Go “behind the scenes” of the decision making that goes on inside beloved companies. Discover the five common decisions they make and put into practice that makes them immune to the competition and thriving, in good times and bad. Learn how their culture is their growth engine. Learn the impact of their uncommon decision making. Then, through this session, begin the process to understand how your decisions and actions have created your culture. Understand its impact on your customers, on your employees and on your business growth and prosperity. See how far or close you are to earning business outcomes compared to beloved and prosperous companies. Discover:
    • If your decisions today earn your company beloved status
    • What decisions beloved companies make to honor employees and customers
    • How beloved companies’ have clarity for how they impact customers’ lives
    • How they decide to drop the corporate veneer and bond personally customers
    • What decisions drive reliability, peace-of-mind and growth.
    • How they decide to make saying sorry an important “peace process.” Filled with as many suggested actions as anecdotes, this content demystifies and creates clarity on the road less traveled by beloved companies. It gives you a path to follow in their footsteps -
    • a path that is right for you, for your company, and for your people.

  • Chief Customer Officer: Getting Past Lip Service To Passionate Action

    How can you make your company’s DNA revolve around your customer? Deliver an experience your customers will want to repeat and tell everyone they know about! Companies and leaders genuinely want to do the right thing for customer and the business, yet competing operational priorities make it difficult to focus on delivering a meaningful customer experience day in and day out. “Customer” companies have a remarkable capacity to blend agendas across the organization to deliver a coordinated and meaningful experience to customers. Most companies want to get there. Few arrive at the destination. Learn the most powerful actions to take, and in what order to take them! This valuable and compelling content, adapted from Jeanne Bliss’s best-selling book, Chief Customer Officer: Getting Past Lip Service to Passionate Action, is part of a learning journey designed to help you focus on what’s most important for delivering meaningful customer experiences that drive profitability and growth. It’s not about a point in time; it’s about a process that leads to customer rave. You'll walk away with strategies and tools customized to build powerful customer relations and clarity for leaders on how to create partnerships and motivate employees. Audiences receive practical advice, actions, and ideas for how to reset the way they work together to make customers the priority of the business. Discover:
    • What drives your organization’s priorities, meeting agendas, and metrics
    • How you can inspire and instill accountability across functions
    • What is your “power core” – your strongest skill set driving your agenda
    • How to lay your foundation for customer experience delivery

  • Make Your DNA Revolve Around Customers. Becoming a ‘Customer’ Company.

    Customer companies have a remarkable capacity to blend agendas across the organization to deliver a coordinated and meaningful experience to customers to customers. Most companies want to get there. Few arrive at the destination. Jeanne Bliss puts her 25 years as customer leader to work to help you find the right path for your organization. Audiences receive practical advice and actions and ideas for how to reset how they work together to make customers the priority of the business.

  • The 5 Habits of Beloved Companies.

    Beloved companies transcend the regular practices of commerce and create an emotional connection with their customers. In this keynote, learn the 5 habits that set the beloved companies apart. Learn how they use them actively to define the intent and motivation of your business. Filled with examples of the companies that customers love and employees love being part of; this keynote gives you a lens through which to compare and contrast your organization’s purpose and intent for your customers. With its customized content, it gives you a kick-start to understand where you excel and where the work lies inside your organization.

Tell us about your event!

During normal business hours, we respond to most inquiries within 4 hours.

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Speakers Similar to Jeanne Bliss

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

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