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Blake Morgan

Blake Morgan

Customer Experience Consultant & Futurist; Forbes Columnist & Host of "The Modern Customer"

Travels From Travels From:
Los Angeles, CA, USA
Speaking Fee Speaking Fee:
Live Event: $50,000 - $100,000
Virtual Event: $20,000 - $30,000
More Fee Info
Categories Categories:
Categories Categories:
Artificial Intelligence, Authors, Business Coaching, Computer Science, Consulting, Customer Experience, Female Leadership, Futurism, Host & Emcee, Marketing, Podcast Hosts, Technology, Women in Business
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Blake Morgan Biography

Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Her new book is called "The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer." She’s a board member of customer service AI software Minerva.

In 2021, her book “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business” won a top 5 spot on Book Authority’s list of the “Top 100 Future Of Technology Books of All-Time.” She was called one of the top 40 female keynote speakers for 2020 by Real Leaders Magazine. Her first book is “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She has worked with Comcast, Allstate, Genentech, Accor Hotels, Accenture, Adobe, Cisco, Parker Hannifin, Ericsson, Verizon, and more.

Morgan is a guest lecturer at Columbia University, the University of California, San Diego as well as adjunct faculty at the Rutgers executive education MBA program. Morgan contributes to Forbes, the Harvard Business Review and Hemispheres Magazine. She is the host of "The Modern Customer" Podcast and is an instructor for LinkedIn Learning.

She lives in the Los Angeles Area with her husband, their two children and two dogs.

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Speaker profile last updated by AAE Talent Team on 03/06/2025.

Blake Morgan Speaking Topics

  • The 8 Laws of Customer-Centric Leadership: The New Rules For Building A Business Around Today’s Customer

    In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence.

  • The Four Ways To Make Customer Experience A Decision

    In this speech, CX expert and best-selling author Blake Morgan walks you through her WAYS framework. Blake shares real-world examples and action items for each step in the framework. No matter where you are in the customer experience journey, this speech will help you move forward to connect with modern customers and set yourself apart from the competition.

    Creating a CX mindset requires looking beyond what’s right in front of you and focusing on how you make customers feel. Blake’s framework and action items make it possible for every company to become a customer-centric success.

Blake Morgan Videos

  • Brand Equals Customer Experience at Louis Vuitton | Blake Morgan
    Brand Equals Customer Experience at Louis Vuitton | Blake Morgan
    This speaking clip is from Manila, Philippines in October 2023. ** Louis Vuitton is a prime example of how experience equals brand. "They aren't...
  • Blake Michelle Morgan | Speaking Reel | September 2022
    Blake Michelle Morgan | Speaking Reel | September 2022
    Dubbed "The Queen Of Customer Experience" by Meta, Blake Morgan is a keynote speaker, customer experience futurist, and author of “The Customer Of...
  • Customer Experience Can Transform Your Company and You
    Customer Experience Can Transform Your Company and You
    Where does inspiration come from? What motivates us to try and do better, to be better…? What inspires us to be great? And can a single talk...
See All Videos »

Blake Morgan Books

  • The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer
    The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer
  • The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business
    The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business
  • More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
    More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences

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FAQs on booking Blake Morgan

  • How do I book Blake Morgan to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Blake Morgan for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Blake Morgan, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Blake Morgan or any other speaker of your choice.

  • What are the speaker fees for Blake Morgan

    Speaking fees for Blake Morgan, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Blake Morgan are for live events and for virtual events. For the most current speaking fee to hire Blake Morgan, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.

  • What topics does Blake Morgan speak about?

    Blake Morgan is a keynote speaker and industry expert whose speaking topics include Artificial Intelligence, Authors, Business Coaching, Computer Science, Consulting, Customer Experience, Female Leadership, Futurism, Host & Emcee, Marketing, Podcast Hosts, Technology, Women in Business.

  • Where does Blake Morgan travel from?

    Blake Morgan generally travels from Los Angeles, CA, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.

  • Who is Blake Morgan’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Blake Morgan for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Blake Morgan for your next private or corporate function.

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    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Blake Morgan or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.

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    If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.

Blake Morgan is a keynote speaker and industry expert who speaks on a wide range of topics such as The 8 Laws of Customer-Centric Leadership: The New Rules For Building A Business Around Today’s Customer and The Four Ways To Make Customer Experience A Decision. The estimated speaking fee range to book Blake Morgan for your event is $50,000 - $100,000. Blake Morgan generally travels from Los Angeles, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Erik Qualman, Dan Gingiss, Cassandra Worthy, Erica Dhawan and Joanna Peña-Bickley. Contact All American Speakers for ratings, reviews, videos and information on scheduling Blake Morgan for an upcoming live or virtual event.

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