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Adam Toporek

Globally-Recognized Customer Experience Expert

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Adam Toporek Biography

Adam Toporek is one of the world’s most recognized customer experience thought leaders. As a third-generation entrepreneur, he has been in the customer service trenches, and for more than a decade now, he has used this real-world background to help organizations, ranging in size from the F100 to independent entrepreneurs, improve their customer experiences.

As a keynote speaker, Toporek is known for his humor, his energy, and, most of all, his ideas. He uses psychology, neuroscience, and behavioral economics to cut through the technological noise and to focus on the human customer.

Toporek’s presentations are designed around one word: impact. Every keynote is constructed to be engaging in the moment and actionable after the event. Yet, his impact extends beyond the stage. When you hire Toporek Toporek to be your keynote speaker, he is your partner throughout the process, making sure your event is a success and that your participants leave enthused, inspired, and with a new set of tools to make their customer experience best in class.

As one meeting professional put it: “If you're looking for a hero for your event, look no further than Adam.”

Toporek has advised and partnered with leaders across a wide variety of industries and categories, including retail, wholesale, technology, franchising, manufacturing, and contact centers. His work has helped marquee brands like Thomson Reuters, the NYC Department of Education, and LogMeIn.

Toporek has been interviewed or cited in over 200 media, including Entrepreneur, Forbes, and Business Journals. He is the author of the groundbreaking frontline customer service book, Be Your Customer's Hero, the founder of the popular Customers That Stick® blog, and the co-founder of the Crack the Customer Code podcast.

Speaking Topics
  • BE YOUR TEAM'S HERO: HOW TO LEAD A WORLD-CLASS CUSTOMER EXPERIENCE TEAM

    How can you get your team to deliver the experiences you expect?

    With his book Be Your Customer’s Hero, Adam Toporek created an essential tool for frontline customer service teams. But for leaders, the challenge is different: how do they inspire, educate, and empower these team members to succeed?

    In this dynamic keynote, Adam provides unique insights into the leader’s role in creating powerful customer experiences and gives you the keys to putting theory into practice with his 3E Leadership Framework. This is not a general leadership talk; this is a laser-focused presentation on how to lead a customer-centric organization.

    Participants will leave energized and with a toolbox of actionable strategies so that they can apply what they’ve learned immediately in their organizations.

    Your participants will learn...

    The one action they must personally take to ensure they get buy-in from their team, The approach that almost every organization gets backwards when training employees, and The biggest mistake leaders make when empowering frontline teams.

    After this motivating and “actions-packed” keynote, participants will have the strategies needed to lead any customer-facing team.

  • FROM HASSLE TO HERO: PAVING THE PATH FOR POSITIVE CUSTOMER JOURNEYS

    How do you generate the emotions that lead to customer loyalty?

    Customer emotion has an outsized impact on customer experience, and hassle can be a significant source of negative emotion.

    By eliminating these frustrations from our customer’s journey, we open a path for positive emotions to define the customer experience, creating better memories and more loyal customers.

    This dynamic keynote will reveal a three step approach to making your customer’s experience hassle-free. Your participants will learn to...

    Understand customer hassle and why it’s more than just effort, Identify the hassles your customers face using a variety of sources, and Eliminate hassles from your journey by focusing on root causes.

    Your participants will leave this keynote with actionable strategies for creating hassle-free customer experiences that pave the way for positive customer emotions that lead to loyalty.

  • NEUROWORDS(TM): USE THE PSYCHOLOGY OF LANGUAGE TO SUPERCHARGE YOUR CUSTOMER EXPERIENCE

    How much more effective would your team be if they could choose the right words at the right time?

    How much more successful could your team be if they could structure communication for maximum impact?

    In this revolutionary keynote, Adam Toporek embraces the latest research in neuroscience and psychology to show audiences how to use language to create emotionally impactful customer experiences.

    Participants will learn how the words we choose and the words we use shape our customers’ experiences and will leave equipped with specific actionable techniques that will help them create better customer experiences, better employee experiences, and even better relationships.

    Your participants will learn...

    The most dangerous word in the world and how to avoid using it with customers, How individual words, even out of context, can have a dramatic impact on customers, and Why “those who frame the experience, dictate the experience” — for better or worse.

    After this humorous and thought-provoking keynote, your participants will never look at customer communication the same way again.

Videos
Books
Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines

Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines

FAQs
  • HOW TO BOOK Adam Toporek?

    Our booking agents have successfully helped clients around the world secure talent like Adam Toporek for both live and virtual events for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers for speaking engagements, personal appearances, product endorsements, or corporate entertainment. Fill out a booking request form for Adam Toporek, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Adam Toporek or any other celebrity of your choice.
  • HOW MUCH DOES IT COST TO BOOK Adam Toporek?

    Speaking fees for Adam Toporek, or any other keynote speakers and celebrities, are determined based on a number of factors and may change without notice. The amount that Adam Toporek charges to speak often varies according to the circumstances, including their schedule, market conditions, length of presentation, and the location of the event. The speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Adam Toporek, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • WHO IS THE AGENT FOR Adam Toporek?

    All American Entertainment has successfully secured celebrity talent like Adam Toporek for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Adam Toporek for your next private or corporate function.
  • WHAT IS A FULL-SERVICE TALENT BOOKING AGENCY?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Adam Toporek or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Adam Toporek or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.
Check Availability

Tell us about your event!

During normal business hours, we respond to most inquiries within 4 hours.

Users also viewed these speakers:

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent and wish to request a profile update or removal from our online directory, please submit a profile request form.

Globally-Recognized Customer Experience Expert

Travels From:
Orlando, FL, USA
Speaking Fee:

Adam Toporek Biography

Adam Toporek is one of the world’s most recognized customer experience thought leaders. As a third-generation entrepreneur, he has been in the customer service trenches, and for more than a decade now, he has used this real-world background to help organizations, ranging in size from the F100 to independent entrepreneurs, improve their customer experiences.

As a keynote speaker, Toporek is known for his humor, his energy, and, most of all, his ideas. He uses psychology, neuroscience, and behavioral economics to cut through the technological noise and to focus on the human customer.

Toporek’s presentations are designed around one word: impact. Every keynote is constructed to be engaging in the moment and actionable after the event. Yet, his impact extends beyond the stage. When you hire Toporek Toporek to be your keynote speaker, he is your partner throughout the process, making sure your event is a success and that your participants leave enthused, inspired, and with a new set of tools to make their customer experience best in class.

As one meeting professional put it: “If you're looking for a hero for your event, look no further than Adam.”

Toporek has advised and partnered with leaders across a wide variety of industries and categories, including retail, wholesale, technology, franchising, manufacturing, and contact centers. His work has helped marquee brands like Thomson Reuters, the NYC Department of Education, and LogMeIn.

Toporek has been interviewed or cited in over 200 media, including Entrepreneur, Forbes, and Business Journals. He is the author of the groundbreaking frontline customer service book, Be Your Customer's Hero, the founder of the popular Customers That Stick® blog, and the co-founder of the Crack the Customer Code podcast.

Adam Toporek Speaking Topics

  • BE YOUR TEAM'S HERO: HOW TO LEAD A WORLD-CLASS CUSTOMER EXPERIENCE TEAM

    How can you get your team to deliver the experiences you expect?

    With his book Be Your Customer’s Hero, Adam Toporek created an essential tool for frontline customer service teams. But for leaders, the challenge is different: how do they inspire, educate, and empower these team members to succeed?

    In this dynamic keynote, Adam provides unique insights into the leader’s role in creating powerful customer experiences and gives you the keys to putting theory into practice with his 3E Leadership Framework. This is not a general leadership talk; this is a laser-focused presentation on how to lead a customer-centric organization.

    Participants will leave energized and with a toolbox of actionable strategies so that they can apply what they’ve learned immediately in their organizations.

    Your participants will learn...

    The one action they must personally take to ensure they get buy-in from their team, The approach that almost every organization gets backwards when training employees, and The biggest mistake leaders make when empowering frontline teams.

    After this motivating and “actions-packed” keynote, participants will have the strategies needed to lead any customer-facing team.

  • FROM HASSLE TO HERO: PAVING THE PATH FOR POSITIVE CUSTOMER JOURNEYS

    How do you generate the emotions that lead to customer loyalty?

    Customer emotion has an outsized impact on customer experience, and hassle can be a significant source of negative emotion.

    By eliminating these frustrations from our customer’s journey, we open a path for positive emotions to define the customer experience, creating better memories and more loyal customers.

    This dynamic keynote will reveal a three step approach to making your customer’s experience hassle-free. Your participants will learn to...

    Understand customer hassle and why it’s more than just effort, Identify the hassles your customers face using a variety of sources, and Eliminate hassles from your journey by focusing on root causes.

    Your participants will leave this keynote with actionable strategies for creating hassle-free customer experiences that pave the way for positive customer emotions that lead to loyalty.

  • NEUROWORDS(TM): USE THE PSYCHOLOGY OF LANGUAGE TO SUPERCHARGE YOUR CUSTOMER EXPERIENCE

    How much more effective would your team be if they could choose the right words at the right time?

    How much more successful could your team be if they could structure communication for maximum impact?

    In this revolutionary keynote, Adam Toporek embraces the latest research in neuroscience and psychology to show audiences how to use language to create emotionally impactful customer experiences.

    Participants will learn how the words we choose and the words we use shape our customers’ experiences and will leave equipped with specific actionable techniques that will help them create better customer experiences, better employee experiences, and even better relationships.

    Your participants will learn...

    The most dangerous word in the world and how to avoid using it with customers, How individual words, even out of context, can have a dramatic impact on customers, and Why “those who frame the experience, dictate the experience” — for better or worse.

    After this humorous and thought-provoking keynote, your participants will never look at customer communication the same way again.

Adam Toporek Videos

  • Adam Toporek Customer Experience Keynote Speaker
  • An Incredible Story of HERO Customer Service
    In this excerpt from his Be Your Team's Hero keynote, Adam Toporek tells a funny and incredible story about a hero customer service moment ...
  • Adam Toporek's Mini-Keynote on Customer Experience Leadership
    How does customer experience leadership differ from general leadership? What are the skills and strategies leaders need to successfully lead a...

Adam Toporek Books

Speaker Lists Featuring Adam Toporek

FAQs on booking Adam Toporek

  • How to book Adam Toporek?

    Our booking agents have successfully helped clients around the world secure talent like Adam Toporek for both live and virtual events for over 20 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers for speaking engagements, personal appearances, product endorsements, or corporate entertainment. Fill out a booking request form for Adam Toporek, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Adam Toporek or any other celebrity of your choice.
  • How much does it cost to book Adam Toporek?

    Speaking fees for Adam Toporek, or any other keynote speakers and celebrities, are determined based on a number of factors and may change without notice. The amount that Adam Toporek charges to speak often varies according to the circumstances, including their schedule, market conditions, length of presentation, and the location of the event. The speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Adam Toporek, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • Who is the agent for Adam Toporek?

    All American Entertainment has successfully secured celebrity talent like Adam Toporek for clients worldwide for more than 20 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Adam Toporek for your next private or corporate function.
  • What is a full-service talent booking agency?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Adam Toporek or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Adam Toporek or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.

Adam Toporek is a keynote speaker and industry expert who speaks on a wide range of topics such as BE YOUR TEAM'S HERO: HOW TO LEAD A WORLD-CLASS CUSTOMER EXPERIENCE TEAM , FROM HASSLE TO HERO: PAVING THE PATH FOR POSITIVE CUSTOMER JOURNEYS and NEUROWORDS(TM): USE THE PSYCHOLOGY OF LANGUAGE TO SUPERCHARGE YOUR CUSTOMER EXPERIENCE. The estimated speaking fee range to book Adam Toporek for your event is $20,000 - $30,000. Adam Toporek generally travels from Orlando, FL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Dan Gingiss, Robert Spector, Sarah Weise, Micah Solomon and Doug Lipp. Contact All American Speakers for ratings, reviews, videos and information on scheduling Adam Toporek for an upcoming live or virtual event.

Adam Toporek Speaking Topics

  • BE YOUR TEAM'S HERO: HOW TO LEAD A WORLD-CLASS CUSTOMER EXPERIENCE TEAM

    How can you get your team to deliver the experiences you expect?

    With his book Be Your Customer’s Hero, Adam Toporek created an essential tool for frontline customer service teams. But for leaders, the challenge is different: how do they inspire, educate, and empower these team members to succeed?

    In this dynamic keynote, Adam provides unique insights into the leader’s role in creating powerful customer experiences and gives you the keys to putting theory into practice with his 3E Leadership Framework. This is not a general leadership talk; this is a laser-focused presentation on how to lead a customer-centric organization.

    Participants will leave energized and with a toolbox of actionable strategies so that they can apply what they’ve learned immediately in their organizations.

    Your participants will learn...

    The one action they must personally take to ensure they get buy-in from their team, The approach that almost every organization gets backwards when training employees, and The biggest mistake leaders make when empowering frontline teams.

    After this motivating and “actions-packed” keynote, participants will have the strategies needed to lead any customer-facing team.

  • FROM HASSLE TO HERO: PAVING THE PATH FOR POSITIVE CUSTOMER JOURNEYS

    How do you generate the emotions that lead to customer loyalty?

    Customer emotion has an outsized impact on customer experience, and hassle can be a significant source of negative emotion.

    By eliminating these frustrations from our customer’s journey, we open a path for positive emotions to define the customer experience, creating better memories and more loyal customers.

    This dynamic keynote will reveal a three step approach to making your customer’s experience hassle-free. Your participants will learn to...

    Understand customer hassle and why it’s more than just effort, Identify the hassles your customers face using a variety of sources, and Eliminate hassles from your journey by focusing on root causes.

    Your participants will leave this keynote with actionable strategies for creating hassle-free customer experiences that pave the way for positive customer emotions that lead to loyalty.

  • NEUROWORDS(TM): USE THE PSYCHOLOGY OF LANGUAGE TO SUPERCHARGE YOUR CUSTOMER EXPERIENCE

    How much more effective would your team be if they could choose the right words at the right time?

    How much more successful could your team be if they could structure communication for maximum impact?

    In this revolutionary keynote, Adam Toporek embraces the latest research in neuroscience and psychology to show audiences how to use language to create emotionally impactful customer experiences.

    Participants will learn how the words we choose and the words we use shape our customers’ experiences and will leave equipped with specific actionable techniques that will help them create better customer experiences, better employee experiences, and even better relationships.

    Your participants will learn...

    The most dangerous word in the world and how to avoid using it with customers, How individual words, even out of context, can have a dramatic impact on customers, and Why “those who frame the experience, dictate the experience” — for better or worse.

    After this humorous and thought-provoking keynote, your participants will never look at customer communication the same way again.

Adam Toporek Speaker Videos

  • Adam Toporek Customer Experience Keynote Speaker
    An Incredible Story of HERO Customer Service
    In this excerpt from his Be Your Team's Hero keynote, Adam Toporek tells a funny and incredible story about a hero customer service moment ...
  • Adam Toporek's Mini-Keynote on Customer Experience Leadership
    How does customer experience leadership differ from general leadership? What are the skills and strategies leaders need to successfully lead a customer-focused team? In this showcase,...

Tell us about your event!

During normal business hours, we respond to most inquiries within 4 hours.

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Speakers Similar to Adam Toporek

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent and wish to request a profile update or removal from our online directory, please submit a profile request form.

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