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Adam Toporek

Globally-Recognized Customer Experience Expert

Adam Toporek

Adam Toporek

Globally-Recognized Customer Experience Expert

Travels From Travels From:
Orlando, FL, USA
Speaking Fee Speaking Fee:
Live Event: $20,000 - $30,000
Virtual Event: $10,000 - $20,000
More Fee Info
Categories Categories:
Categories Categories:
Authors, Business, Business Growth, Computer Science, Customer Service, Sales, Sales, Marketing and Branding, Science and Technology, Virtual Speakers
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Adam Toporek Biography

Adam Toporek is one of the world’s most recognized customer experience thought leaders. As a third-generation entrepreneur, he has been in the customer service trenches, and for more than a decade now, he has used this real-world background to help organizations, ranging in size from the F100 to independent entrepreneurs, improve their customer experiences.

As a keynote speaker, Toporek is known for his humor, his energy, and, most of all, his ideas. He uses psychology, neuroscience, and behavioral economics to cut through the technological noise and to focus on the human customer.

Toporek’s presentations are designed around one word: impact. Every keynote is constructed to be engaging in the moment and actionable after the event. Yet, his impact extends beyond the stage. When you hire Toporek Toporek to be your keynote speaker, he is your partner throughout the process, making sure your event is a success and that your participants leave enthused, inspired, and with a new set of tools to make their customer experience best in class.

As one meeting professional put it: “If you're looking for a hero for your event, look no further than Adam.”

Toporek has advised and partnered with leaders across a wide variety of industries and categories, including retail, wholesale, technology, franchising, manufacturing, and contact centers. His work has helped marquee brands like Thomson Reuters, the NYC Department of Education, and LogMeIn.

Toporek has been interviewed or cited in over 200 media, including Entrepreneur, Forbes, and Business Journals. He is the author of the groundbreaking frontline customer service book, Be Your Customer's Hero, the founder of the popular Customers That Stick® blog, and the co-founder of the Crack the Customer Code podcast.

Contact a speaker booking agent to check availability on Adam Toporek and other top speakers and celebrities.

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Adam Toporek Speaking Topics

  • BE YOUR TEAM'S HERO: HOW TO LEAD A WORLD-CLASS CUSTOMER EXPERIENCE TEAM

    How can you get your team to deliver the experiences you expect?

    With his book Be Your Customer’s Hero, Adam Toporek created an essential tool for frontline customer service teams. But for leaders, the challenge is different: how do they inspire, educate, and empower these team members to succeed?

    In this dynamic keynote, Adam provides unique insights into the leader’s role in creating powerful customer experiences and gives you the keys to putting theory into practice with his 3E Leadership Framework. This is not a general leadership talk; this is a laser-focused presentation on how to lead a customer-centric organization.

    Participants will leave energized and with a toolbox of actionable strategies so that they can apply what they’ve learned immediately in their organizations.

    Your participants will learn...

    The one action they must personally take to ensure they get buy-in from their team, The approach that almost every organization gets backwards when training employees, and The biggest mistake leaders make when empowering frontline teams.

    After this motivating and “actions-packed” keynote, participants will have the strategies needed to lead any customer-facing team.

  • FROM HASSLE TO HERO: PAVING THE PATH FOR POSITIVE CUSTOMER JOURNEYS

    How do you generate the emotions that lead to customer loyalty?

    Customer emotion has an outsized impact on customer experience, and hassle can be a significant source of negative emotion.

    By eliminating these frustrations from our customer’s journey, we open a path for positive emotions to define the customer experience, creating better memories and more loyal customers.

    This dynamic keynote will reveal a three step approach to making your customer’s experience hassle-free. Your participants will learn to...

    Understand customer hassle and why it’s more than just effort, Identify the hassles your customers face using a variety of sources, and Eliminate hassles from your journey by focusing on root causes.

    Your participants will leave this keynote with actionable strategies for creating hassle-free customer experiences that pave the way for positive customer emotions that lead to loyalty.

  • NEUROWORDS(TM): USE THE PSYCHOLOGY OF LANGUAGE TO SUPERCHARGE YOUR CUSTOMER EXPERIENCE

    How much more effective would your team be if they could choose the right words at the right time?

    How much more successful could your team be if they could structure communication for maximum impact?

    In this revolutionary keynote, Adam Toporek embraces the latest research in neuroscience and psychology to show audiences how to use language to create emotionally impactful customer experiences.

    Participants will learn how the words we choose and the words we use shape our customers’ experiences and will leave equipped with specific actionable techniques that will help them create better customer experiences, better employee experiences, and even better relationships.

    Your participants will learn...

    The most dangerous word in the world and how to avoid using it with customers, How individual words, even out of context, can have a dramatic impact on customers, and Why “those who frame the experience, dictate the experience” — for better or worse.

    After this humorous and thought-provoking keynote, your participants will never look at customer communication the same way again.

Adam Toporek Videos

  • Adam Toporek Customer Experience Keynote Speaker
    Adam Toporek Customer Experience Keynote Speaker
  • An Incredible Story of HERO Customer Service
    An Incredible Story of HERO Customer Service
    In this excerpt from his Be Your Team's Hero keynote, Adam Toporek tells a funny and incredible story about a hero customer service moment ...
  • Adam Toporek's Mini-Keynote on Customer Experience Leadership
    Adam Toporek's Mini-Keynote on Customer Experience Leadership
    How does customer experience leadership differ from general leadership? What are the skills and strategies leaders need to successfully lead a...
See All Videos »

Adam Toporek Books

  • Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines
    Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines

Speaker Lists Featuring Adam Toporek

  • Customer Experience Consultants & Experts

    Top Keynote Speakers on Customer Experience (CX)

    Customer experience encompasses all of a customer’s interactions with a brand, ranging from advertising and sales process to price fairness and customer service after the purchase. These keynote speakers are experts and...

Browse All Keynote Speaker Lists »

FAQs on booking Adam Toporek

  • How do I book Adam Toporek to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Adam Toporek for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Adam Toporek, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Adam Toporek or any other speaker of your choice.

  • What are the speaker fees for Adam Toporek

    Speaking fees for Adam Toporek, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Adam Toporek are for live events and for virtual events. For the most current speaking fee to hire Adam Toporek, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.

  • What topics does Adam Toporek speak about?

    Adam Toporek is a keynote speaker and industry expert whose speaking topics include Authors, Business, Business Growth, Computer Science, Customer Service, Sales, Sales, Marketing and Branding, Science and Technology, Virtual Speakers.

  • Where does Adam Toporek travel from?

    Adam Toporek generally travels from Orlando, FL, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.

  • Who is Adam Toporek’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Adam Toporek for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Adam Toporek for your next private or corporate function.

  • What is a full-service speaker booking agency?

    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Adam Toporek or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.

  • Why is AAE Speakers Bureau different from other booking agencies?

    If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.

Adam Toporek is a keynote speaker and industry expert who speaks on a wide range of topics such as BE YOUR TEAM'S HERO: HOW TO LEAD A WORLD-CLASS CUSTOMER EXPERIENCE TEAM , FROM HASSLE TO HERO: PAVING THE PATH FOR POSITIVE CUSTOMER JOURNEYS and NEUROWORDS(TM): USE THE PSYCHOLOGY OF LANGUAGE TO SUPERCHARGE YOUR CUSTOMER EXPERIENCE. The estimated speaking fee range to book Adam Toporek for your event is $20,000 - $30,000. Adam Toporek generally travels from Orlando, FL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Dan Gingiss, Robert Spector, Sarah Weise, Micah Solomon and Doug Lipp. Contact All American Speakers for ratings, reviews, videos and information on scheduling Adam Toporek for an upcoming live or virtual event.

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