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Jon Picoult

Leadership Speaker; Expert on Employee & Customer Experience for Driving Business Growth; Bestselling Author of “From Impressed To Obsessed”

Leadership Speaker; Expert on Employee & Customer Experience for Driving Business Growth; Bestselling Author of “From Impressed To Obsessed”

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Connecticut, USA
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Jon Picoult Biography

Jon Picoult is masterful at helping companies impress their customers and inspire their employees, creating raving fans that drive business growth. He is a noted authority on customer and employee experience, and the leadership traits needed to excel at both.

From Fortune 500 CEOs to budding entrepreneurs, Picoult has advised business leaders worldwide on how to cultivate loyalty in both the marketplace and the workplace – not just by shaping people’s experiences, but also by shaping their memories.

Using captivating stories and eye-opening studies, he explains the breakthrough, psychology-based strategies that great, admired companies use to turn everyday people into lifelong fans. Picoult leaves audiences enlightened and energized to apply those same techniques in their roles and organizations.

Picoult’s insights have been featured by dozens of media outlets, including The Wall Street Journal, The New York Times, Harvard Business Review, Inc., Fortune and Forbes. His landmark study on the ROI of customer experience is one of the most widely cited pieces of research in the industry, referenced by firms such as McKinsey, Deloitte, Accenture, Forrester, SAP, and Oracle.

Picoult is also the author of the bestselling book, “From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans,” which debuted as an Amazon #1 New Release in its category and was featured in The Wall Street Journal as a top reading pick. The book has earned praise from business luminaries such as Horst Schulze (co-founder of Ritz-Carlton Hotels), Hubert Joly (former CEO of Best Buy), and Marshall Goldsmith (world-renowned executive coach).

Currently the Founder & Principal of Watermark Consulting, Picoult previously held senior executive roles at Fortune 100 firms – heading up their service, operations, distribution, technology, sales and marketing departments. Early in his career, at the age of 29, Picoult earned the distinction of becoming the youngest executive officer in the over 150-year history of a leading global financial services company. He received his bachelor’s degree in cognitive science from Princeton University and his M.B.A. in general management from Duke University.

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Speaker profile last updated by AAE Talent Team on 05/15/2024.

Jon Picoult Speaking Topics

  • The Art & Science Of A Great Customer Experience

    If you’re aspiring to satisfy your customers, then you’re aspiring to mediocrity. That’s the fascinating premise behind this keynote, and it will fundamentally change how you think about creating a successful, beloved business.

    Jon explains why building customer loyalty requires not just satisfying customers, but impressing them – forging indelible memories which drive the repurchase and referral behavior that is the lifeblood of any thriving business. With fascinating case studies and engaging stories, he reveals the 12 proven, science-based principles that legendary companies use to create truly impressive brand experiences – the kind that turn more sales prospects into customers, and more customers into lifelong fans.

    Whether you serve external or internal customers, you’ll emerge from this program with specific, actionable ideas for turning your organization’s customer experience into its greatest competitive advantage.

  • Lead For Loyalty: A Great Customer Experience Starts With You

    A great customer experience is like a beautifully choregraphed performance. As with any performance, an important part of this one involves what goes on backstage – in the work environment and with the leaders who shape it.

    In this insightful keynote, Jon highlights the parallels between how great companies cultivate engagement with customers, and how great leaders accomplish the same with their workforce. He explains how leaders, via their own personal behaviors and the workplace constructs they create, have an unparalleled opportunity to encourage customer-focused behaviors throughout their organizations.

  • An ‘A’ For Effortless

    Lots of companies fly the “easy to do business with” banner. Few ever actually fulfill that promise, as most consumers can attest. In this fascinating talk, Jon reveals how great companies make it not just easy – but completely effortless – for people to do business with them.

    Using eye-opening statistics and amusing real-world examples, Jon explains why an effortless customer experience is such a rare and powerful competitive differentiator. In addition, for versions of this keynote geared towards leadership audiences, he explains how to eradicate distracting, unproductive effort from the workplace, so employees can keep their focus where it belongs – on their customers.

  • The Cognitive Science Behind A Great Customer Experience

    The key to delivering a great customer experience? It’s all in your head! That’s because creating a great impression on customers isn’t just about shaping their experiences, it’s about shaping their memories.

    In this fascinating program, Jon describes how great companies capitalize on cognitive science to influence how customers perceive and remember their experiences, driving the repurchase and referral behavior that’s at the heart of any successful business. From improving sales close rates to building positive word-of-mouth to enhancing employee engagement – you’ll find the principles outlined in this program to be invaluable.

  • From Great Recession To Great Cessation: Strengthening Customer Loyalty During Difficult Times

    In 2008-09, during the height of the Great Recession, Hyundai Motors increased its market share by a remarkable 40%. Starbucks lost half its market value during that same economic downturn, yet emerged stronger from the recession, outperforming the S&P 500 by more than six-fold.

    Just a few years after the Covid-19 pandemic’s Great Cessation decimated the air travel industry, Delta Airlines bounced back strong, delivering a shareholder return that was more than twice that of its peer group.

    These are just three examples of companies that skillfully leveraged Customer Experience strategic principles to not just survive a period of crisis, but to thrive in the aftermath. In this fascinating and timely program, Jon reveals the techniques that smart companies use to strengthen customer loyalty during even the most challenging times.

Jon Picoult Videos

  • Jon Picoult | Business Speaker on Leadership, Customer Experience & Growth
    A sought-after business advisor and public speaker, Jon Picoult has worked with the C-suite at some of the world’s foremost brands. He helps...
  • Jon Picoult | Customer Service Recovery & Unforgettable Gestures
    Customer Experience keynote speaker Jon Picoult tells his classic story of customer service recovery, illustrating how great customer experiences are...
  • Jon Picoult | Why "Customer Experience" Is Bigger Than "Customer Service"
    Using a lesson from Amazon's fight against wrap rage, Customer Experience expert and keynote speaker Jon Picoult illustrates what it really looks...

Jon Picoult Books

  • From Impressed to Obsessed:  12 Principles for Turning Customers and Employees into Lifelong Fans
    From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans

Speaker Lists Featuring Jon Picoult

FAQs on booking Jon Picoult

  • How do I book Jon Picoult to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Jon Picoult for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Jon Picoult, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Jon Picoult or any other speaker of your choice.
  • What are the speaker fees for Jon Picoult

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  • What topics does Jon Picoult speak about?

  • Where does Jon Picoult travel from?

    Jon Picoult generally travels from Connecticut, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is Jon Picoult’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Jon Picoult for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Jon Picoult for your next private or corporate function.
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Jon Picoult is a keynote speaker and industry expert who speaks on a wide range of topics such as The Art & Science Of A Great Customer Experience, Lead For Loyalty: A Great Customer Experience Starts With You, An ‘A’ For Effortless, The Cognitive Science Behind A Great Customer Experience and From Great Recession To Great Cessation: Strengthening Customer Loyalty During Difficult Times. The estimated speaking fee range to book Jon Picoult for your event is $20,000 - $30,000. Jon Picoult generally travels from CT, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Doug Lipp, Libby Gill, Dr. Jackie Freiberg, Adrian Gostick and Cheryl Cran. Contact All American Speakers for ratings, reviews, videos and information on scheduling Jon Picoult for an upcoming live or virtual event.

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