Jon Picoult

Jon Picoult is masterful at helping companies impress their customers and inspire their employees, creating raving fans that drive business growth. He is a noted authority on customer experience and customer-centric leadership.

A trusted advisor to the Fortune 500 C-suite, Picoult has counseled business leaders worldwide on how to cultivate loyalty in both the marketplace and the workplace—not just by shaping people’s experiences, but also by shaping their memories.

Princeton University-trained in cognitive science, Picoult uses captivating stories and eye-opening studies to explain the breakthrough, psychology-based strategies that successful companies use to turn everyday people into lifelong fans. Picoult leaves audiences enlightened and energized to apply those same techniques in their roles and organizations.

Picoult’s insights have been featured by dozens of media outlets, including The Wall Street Journal, The New York Times, Harvard Business Review, Inc., Fortune, and Forbes. His landmark study on the ROI of customer experience is one of the most widely cited pieces of research in the industry, referenced by firms such as McKinsey, Deloitte, Accenture, Forrester, SAP, and Oracle.

Picoult is also the author of the Amazon bestseller “From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans,” which was featured in The Wall Street Journal as a top reading pick.

Currently the Founder & Principal of Watermark Consulting, Picoult previously held senior executive roles at Fortune 100 firms – leading service, operations, distribution, technology, sales, and marketing. Early in his career, at the age of 29, Picoult earned the distinction of becoming the youngest executive officer in the over 150-year history of a global financial services firm with $500 billion in assets under management.

He received his bachelor’s degree in cognitive science from Princeton University and his M.B.A. in general management from Duke University.