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Don Peppers

Marketing & Sales Futurist, Customer Experience Thought Leader, Best-Selling Author

  Categories:
Advertising and Public Relations, Authors, Business Coaching, Business Growth, Business Leaders, Business of Healthcare, Change, Communication Speakers, Consulting, Customer Service, Economy and Finance, Featured Business Speakers, Futurists, Inspirational Speakers, Internet, Leadership Speakers, Motivation, Personal Growth, Sales, Sales, Marketing and Branding, Science and Technology, Social Media and Social Networking, STEM, Strategic Planning, Technology Speakers, Virtual Speakers
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 Don Peppers Biography

Recognized as one of the world’s leading authorities on customer-focused business strategies, Don Peppers is an acclaimed author, speaker and co-founder of the management consultant firm, Peppers & Rogers Group. His new company, CX Speakers, delivers workshops, keynote presentations and thought leadership consulting focused on customer experience topics.

Don Peppers’ work routinely examines the business issues that today’s global enterprises are grappling with while trying to maintain a competitive edge in their marketplace. He focuses on the customer experience and its related topics, which range from digital technologies, disruption, and innovation to customer metrics, social selling, customer success, customer advocacy, trust, and corporate culture.

With business partner Dr. Martha Rogers, Peppers has produced a legacy of international best-sellers that collectively sold well over a million copies in 18 languages. Their first book, The One to One Future (Doubleday, 1993), was called by Inc. Magazine’s editor-in-chief “one of the two or three most important business books ever written,” while Business Week said it was the “bible of the customer strategy revolution.” As a testament to this, Don Peppers and Martha Rogers were inducted into the Direct Marketing Association Hall of Fame in 2013.

In 2016, Peppers released a solo effort, Customer Experience: What, How and Why Now, a collection of bite-sized essays offering insights and “how to” recommendations on building and maintaining a customer-centric business. In 2021, Wiley Publishers will release the fourth edition of Peppers’ and Rogers’ graduate school textbook, Managing Customer Experience and Relationships: A Strategic Perspective, originally published in 2003.

With over 328,000 followers for his regular postings of original content on LinkedIn, Don has been listed numerous times on LinkedIn as one of the Top 10 Marketing Influencers. In 2015, Satmetrix listed Don and Martha Rogers #1 on their list of the Top 25 most influential customer experience leaders. The Times of London included Don on its list of the “Top 50 Business Brains,” and Accenture’s Institute for Strategic Change listed Don as one of the 50 “most important living business thinkers” in the world.

Prior to founding CX Speakers and Peppers & Rogers Group, Don served as the CEO of a top-20 direct marketing agency (Perkins/Butler Direct Marketing, a division of Chiat/Day), and his 1995 book, Life’s a Pitch: Then You Buy (1995), chronicles his exploits as a celebrated business rainmaker in the advertising industry. Before his career on Madison Avenue he worked as an economist in the oil industry and as the director of accounting for a regional airline. He holds a B.S. in astronautical engineering from the U.S. Air Force Academy and a Master’s in Public Affairs from Princeton University’s Woodrow Wilson School. Don is currently an adjunct professor at Menlo College in California. He has been an advisor to PayActiv since 2016.

Contact a speaker booking agent to check availability on Don Peppers and other top speakers and celebrities.

Videos
Books
Extreme Trust: Honesty as a Competitive Advantage

Extreme Trust: Honesty as a Competitive Advantage

Managing Customer Relationships: A Strategic Framework

Managing Customer Relationships: A Strategic Framework

The One to One Manager: An Executive's Guide To Custom Relationship Management

The One to One Manager: An Executive's Guide To Custom Relationship Management

The One to One Fieldbook

The One to One Fieldbook

Life's A Pitch...Then You Buy

Life's A Pitch...Then You Buy

Speaking Topics

  • Customer Loyalty

    Customer loyalty is an integral part of creating customer relationships. Gain best practices for locking in brand loyalty and driving profits. 1to1 Media’s content on customer loyalty will help you serve customers, generate bottom-line results and drive customer satisfaction and loyalty.

  • Customer Strategy

    1to1 Media strives to inspire marketers and forward-thinking executives to make customer-based initiatives the centerpiece of their growth strategy. View the latest thinking and content around customer strategy to help your organization stay ahead of the competition.

  • Data Analytics

    Data Analytics can help companies form stronger and longer lasting relationships with their customers and ultimately lock in brand loyalty and drive profits. View the latest trends and best practices on data analytics to builder deeper customer relationships, improve customer satisfaction and lock in loyalty.

  • Employee Engagement

    Happy employees lead to better customer experiences and improved business results. Companies that work toward enhancing employee awareness and showing appreciation in the workplace increase productivity, retention and job satisfaction. 1to1 Media offers the latest content on employee engagement including trends and best practices from companies that are turning employee engagement into customer experiences that get results.

  • Sales Effectiveness

    Sales effectiveness is about managing customers across the customer lifecycle. The goal: build loyalty while focusing on cross-sell and up-sell opportunities that boost the bottom-line. View 1to1 Media content on sales effectiveness to serve your clients across the customer lifecycle, drive bottom-line results, and generate customer loyalty.

FAQs

  • HOW TO BOOK Don Peppers?

    Our booking agents have successfully helped clients around the world secure talent like Don Peppers for both live and virtual events for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers for speaking engagements, personal appearances, product endorsements, or corporate entertainment. Fill out a booking request form for Don Peppers, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Don Peppers or any other celebrity of your choice.

  • HOW MUCH DOES IT COST TO BOOK Don Peppers?

    Booking fees for Don Peppers, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies between live and virtual events. Other factors that can affect speaker fees include the talent's schedule, market conditions, length of presentation, and the location of the event. The live and virtual event speaking fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Don Peppers, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.

  • WHO IS THE AGENT FOR Don Peppers?

    All American Entertainment has successfully secured celebrity talent like Don Peppers for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Don Peppers for your next private or corporate function.

  • WHAT IS A FULL-SERVICE TALENT BOOKING AGENCY?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Don Peppers or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Don Peppers or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.
Check Availability

Tell us about your event!

During normal business hours, we respond to most inquiries within 4 hours.

Users also viewed these speakers:

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

Don Peppers

Marketing & Sales Futurist, Customer Experience Thought Leader, Best-Selling Author

Travels From:
Menlo Park, CA, USA
Speaking Fee:
Live Event: $10,000 - $20,000
Virtual Event: $10,000 - $20,000
More Fee Info
Categories:
Advertising and Public Relations, Authors, Business Coaching, Business Growth, Business Leaders, Business of Healthcare, Change, Communication Speakers, Consulting, Customer Service, Economy and Finance, Featured Business Speakers, Futurists, Inspirational Speakers, Internet, Leadership Speakers, Motivation, Personal Growth, Sales, Sales, Marketing and Branding, Science and Technology, Social Media and Social Networking, STEM, Strategic Planning, Technology Speakers, Virtual Speakers

Don Peppers Biography

Recognized as one of the world’s leading authorities on customer-focused business strategies, Don Peppers is an acclaimed author, speaker and co-founder of the management consultant firm, Peppers & Rogers Group. His new company, CX Speakers, delivers workshops, keynote presentations and thought leadership consulting focused on customer experience topics.

Don Peppers’ work routinely examines the business issues that today’s global enterprises are grappling with while trying to maintain a competitive edge in their marketplace. He focuses on the customer experience and its related topics, which range from digital technologies, disruption, and innovation to customer metrics, social selling, customer success, customer advocacy, trust, and corporate culture.

With business partner Dr. Martha Rogers, Peppers has produced a legacy of international best-sellers that collectively sold well over a million copies in 18 languages. Their first book, The One to One Future (Doubleday, 1993), was called by Inc. Magazine’s editor-in-chief “one of the two or three most important business books ever written,” while Business Week said it was the “bible of the customer strategy revolution.” As a testament to this, Don Peppers and Martha Rogers were inducted into the Direct Marketing Association Hall of Fame in 2013.

In 2016, Peppers released a solo effort, Customer Experience: What, How and Why Now, a collection of bite-sized essays offering insights and “how to” recommendations on building and maintaining a customer-centric business. In 2021, Wiley Publishers will release the fourth edition of Peppers’ and Rogers’ graduate school textbook, Managing Customer Experience and Relationships: A Strategic Perspective, originally published in 2003.

With over 328,000 followers for his regular postings of original content on LinkedIn, Don has been listed numerous times on LinkedIn as one of the Top 10 Marketing Influencers. In 2015, Satmetrix listed Don and Martha Rogers #1 on their list of the Top 25 most influential customer experience leaders. The Times of London included Don on its list of the “Top 50 Business Brains,” and Accenture’s Institute for Strategic Change listed Don as one of the 50 “most important living business thinkers” in the world.

Prior to founding CX Speakers and Peppers & Rogers Group, Don served as the CEO of a top-20 direct marketing agency (Perkins/Butler Direct Marketing, a division of Chiat/Day), and his 1995 book, Life’s a Pitch: Then You Buy (1995), chronicles his exploits as a celebrated business rainmaker in the advertising industry. Before his career on Madison Avenue he worked as an economist in the oil industry and as the director of accounting for a regional airline. He holds a B.S. in astronautical engineering from the U.S. Air Force Academy and a Master’s in Public Affairs from Princeton University’s Woodrow Wilson School. Don is currently an adjunct professor at Menlo College in California. He has been an advisor to PayActiv since 2016.

Contact a speaker booking agent to check availability on Don Peppers and other top speakers and celebrities.

Don Peppers Videos

  • Don Peppers - Empathy as a business imperative in times of crisis
    Don Peppers - Empathy as a business imperative in times of crisis
    Don Peppers, Leading Expert in Customer-Focused Business Strategies
  • Don Peppers: Customer Experience: What, How and Why Now ...
    Don Peppers: Customer Experience: What, How and Why Now ...
    Mila D'Antonio interviews Don Peppers about his new book, "Customer Experience: What, How and Why Now."
  • Don Peppers - One-to-One Marketing Guru
    Don Peppers - One-to-One Marketing Guru
    If your company wants to build long-term relationships with customers that will generate higher margins, increased customer loyalty and greater...
See All Videos »

Don Peppers Books

Extreme Trust: Honesty as a Competitive Advantage
Extreme Trust: Honesty as a Competitive Advantage
Managing Customer Relationships: A Strategic Framework
Managing Customer Relationships: A Strategic Framework
The One to One Manager: An Executive's Guide To Custom Relationship Management
The One to One Manager: An Executive's Guide To Custom Relationship Management
The One to One Fieldbook
The One to One Fieldbook
Life's A Pitch...Then You Buy
Life's A Pitch...Then You Buy

Speaker Lists Featuring Don Peppers

Don Peppers Speaking Topics

  • Customer Loyalty

    Customer loyalty is an integral part of creating customer relationships. Gain best practices for locking in brand loyalty and driving profits. 1to1 Media’s content on customer loyalty will help you serve customers, generate bottom-line results and drive customer satisfaction and loyalty.

  • Customer Strategy

    1to1 Media strives to inspire marketers and forward-thinking executives to make customer-based initiatives the centerpiece of their growth strategy. View the latest thinking and content around customer strategy to help your organization stay ahead of the competition.

  • Data Analytics

    Data Analytics can help companies form stronger and longer lasting relationships with their customers and ultimately lock in brand loyalty and drive profits. View the latest trends and best practices on data analytics to builder deeper customer relationships, improve customer satisfaction and lock in loyalty.

  • Employee Engagement

    Happy employees lead to better customer experiences and improved business results. Companies that work toward enhancing employee awareness and showing appreciation in the workplace increase productivity, retention and job satisfaction. 1to1 Media offers the latest content on employee engagement including trends and best practices from companies that are turning employee engagement into customer experiences that get results.

  • Sales Effectiveness

    Sales effectiveness is about managing customers across the customer lifecycle. The goal: build loyalty while focusing on cross-sell and up-sell opportunities that boost the bottom-line. View 1to1 Media content on sales effectiveness to serve your clients across the customer lifecycle, drive bottom-line results, and generate customer loyalty.

FAQs on booking Don Peppers

  • How to book Don Peppers?

    Our booking agents have successfully helped clients around the world secure talent like Don Peppers for both live and virtual events for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers for speaking engagements, personal appearances, product endorsements, or corporate entertainment. Fill out a booking request form for Don Peppers, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Don Peppers or any other celebrity of your choice.

  • How much does it cost to book Don Peppers?

    Booking fees for Don Peppers, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies between live and virtual events. Other factors that can affect speaker fees include the talent's schedule, market conditions, length of presentation, and the location of the event. The live and virtual event speaking fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Don Peppers, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.

  • Who is the agent for Don Peppers?

    All American Entertainment has successfully secured celebrity talent like Don Peppers for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Don Peppers for your next private or corporate function.

  • What is a full-service talent booking agency?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Don Peppers or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Don Peppers or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.

Don Peppers is a keynote speaker and industry expert who speaks on a wide range of topics such as Customer Loyalty, Customer Strategy, Data Analytics, Employee Engagement and Sales Effectiveness. The estimated speaking fee range to book Don Peppers for your event is $10,000 - $20,000. Don Peppers generally travels from Menlo Park, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Dr. Jackie Freiberg, Doug Lipp, Tim Sanders, Mark C. Thompson and Marcus Buckingham. Contact All American Speakers for ratings, reviews, videos and information on scheduling Don Peppers for an upcoming live or virtual event.

Don Peppers Speaker Videos

  • Don Peppers - Empathy as a business imperative in times of crisis
    Don Peppers - Empathy as a business imperative in times of crisis
    Don Peppers, Leading Expert in Customer-Focused Business Strategies
    Don Peppers: Customer Experience: What, How and Why Now ...
    Don Peppers: Customer Experience: What, How and Why Now ...
    Mila D'Antonio interviews Don Peppers about his new book, "Customer Experience: What, How and Why Now."
  • Don Peppers - One-to-One Marketing Guru
    Don Peppers - One-to-One Marketing Guru
    If your company wants to build long-term relationships with customers that will generate higher margins, increased customer loyalty and greater customer satisfaction, best-selling author and business...

Don Peppers Speaking Topics

  • Customer Loyalty

    Customer loyalty is an integral part of creating customer relationships. Gain best practices for locking in brand loyalty and driving profits. 1to1 Media’s content on customer loyalty will help you serve customers, generate bottom-line results and drive customer satisfaction and loyalty.

  • Customer Strategy

    1to1 Media strives to inspire marketers and forward-thinking executives to make customer-based initiatives the centerpiece of their growth strategy. View the latest thinking and content around customer strategy to help your organization stay ahead of the competition.

  • Data Analytics

    Data Analytics can help companies form stronger and longer lasting relationships with their customers and ultimately lock in brand loyalty and drive profits. View the latest trends and best practices on data analytics to builder deeper customer relationships, improve customer satisfaction and lock in loyalty.

  • Employee Engagement

    Happy employees lead to better customer experiences and improved business results. Companies that work toward enhancing employee awareness and showing appreciation in the workplace increase productivity, retention and job satisfaction. 1to1 Media offers the latest content on employee engagement including trends and best practices from companies that are turning employee engagement into customer experiences that get results.

  • Sales Effectiveness

    Sales effectiveness is about managing customers across the customer lifecycle. The goal: build loyalty while focusing on cross-sell and up-sell opportunities that boost the bottom-line. View 1to1 Media content on sales effectiveness to serve your clients across the customer lifecycle, drive bottom-line results, and generate customer loyalty.

Tell us about your event!

During normal business hours, we respond to most inquiries within 4 hours.

  • Customized Service

    Our agents find the right fit for your event

  • Unparalleled Database

    Full access to all speakers & celebrities

  • One Stop Shopping

    A reliable and unbiased point of contact

  • Logistics Management

    Your personal Logistics Manager who takes care of all event details

Need Quick Answers?

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Our celebrity booking agents can:

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Speakers Similar to Don Peppers

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

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