Customer Experience & CRM Strategy Expert; Co-Founder of Peppers & Rogers Group & CX Speakers
Don Peppers Biography
Don Peppers is a best-selling author, keynote speaker and recognized authority on customer experience, customer relationships and customer-focused business strategy. He is co-founder of CX Speakers, a company he formed with longtime business partner Martha Rogers to provide keynote presentations, workshops and thought-leadership consulting focused on customer experience. Peppers remains active as a speaker and writer, regularly addressing customer trust, personalization, artificial intelligence, digital transformation and strategies for building stronger customer relationships.
Peppers began his career with a background in astronautical engineering, earning a bachelor's degree from the U.S. Air Force Academy and a master's degree in public affairs from Princeton University's Woodrow Wilson School. He later served as an Air Force intelligence officer before moving into business and advertising. He became CEO of Perkins/Butler Direct Marketing, a top-20 U.S. direct marketing agency and a division of Chiat/Day, an experience chronicled in his book "Life's a Pitch: Then You Buy."
His career took a major turn when he and Rogers co-authored "The One to One Future: Building Relationships One Customer at a Time." Published in 1993, the book advanced the concept of treating individual customers differently through data and interactive technology and became an influential work in the development of customer relationship management. Peppers and Rogers subsequently co-founded Peppers & Rogers Group, a global customer-centric management consulting firm that advised organizations across industries.
Together, Peppers and Rogers have authored or co-authored 11 books, including "The One to One Manager," "Return on Customer," "Extreme Trust" and "Managing Customer Experience and Relationships: A Strategic Perspective." Their books have collectively sold more than 1 million copies in 18 languages.
Peppers has delivered more than 1,000 keynote presentations internationally and has been recognized by organizations including The Times of London, Accenture and the Chartered Institute of Marketing for his influence in business and marketing. He continues to publish and share insights on customer experience, customer trust, marketing and emerging technology through CX Speakers and his LinkedIn presence.
Don Peppers Speaking Topics
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Digitally Transformed Marketing and CX
Business Competition, Future Tense Technology is raising customer expectations, and now you’re competing with Amazon, Apple, JetBlue, and Amex. Four strategies for succeeding in the transparent future.
The Omnichannel Myth: 99% of companies that say they’re “omnichannel” aren’t. Three obstacles to overcome before joining the 1% of companies that really are.
After e-Commerce: Immersive Commerce Today’s programmatic marketing tactic is tomorrow’s smartphone app, so get ready now for an online CX featuring “chatvertising” and bot-to-bot marketing.
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Surviving and Thriving in the Next Disruption
- Four Ways to Avoid “Post-Disruption Stress Disorder”
PDSD has plagued more than one business, from Kodak to Blockbuster, and from Apple to IBM. Four strategies for beating the next disruption in your own category.
- Customer Trust as a Disruptive Innovation
How to out-do your competitors by earning your customers’ trust, and why this can insulate you from the next big disruption in your business.
- Digital Disruption for Fun and Profit
Creating your own disruption is a good way to survive radical technological (or regulatory) change, and offense is always more fun than defense.
- Proactive Customer Strategy: The Smart Response to Transparency
Now that what customers say about you matters more than what you tell customers about yourself, what your customers want is for you to be proactive on their behalf.
- Uber-izing your business
Trust platforms like Airbnb, Uber and Taskrabbit empower customers with the ability to self-organize, eliminating the middle man. Other businesses can, too. And will.
Don Peppers Videos
One-to-One Revisited with Don Peppers and Martha Rogers, Ph.D.
Don Peppers and Martha Rogers Ph.D as they focus on the legacy and future of this seminal part of Marketing and Customer Experience.
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How do I book Don Peppers to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Don Peppers for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Don Peppers, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Don Peppers or any other speaker of your choice. -
What are the speaker fees for Don Peppers
Speaking fees for Don Peppers, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Don Peppers are $20,000 - $30,000 for live events and $10,000 - $20,000 for virtual events. For the most current speaking fee to hire Don Peppers, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent. -
What topics does Don Peppers speak about?
Don Peppers is a keynote speaker and industry expert whose speaking topics include Business Authors, Business Growth, Business Leadership, Change Management, Corporate Culture, Corporate Strategy, Customer Experience, Digital Transformation, Disruptive Thinking, Entrepreneurship, Futurism, Human Resources, Marketing, Sales, Social Media, Strategic Leadership, Technology, Thought Leadership -
Where does Don Peppers travel from?
Don Peppers generally travels from Menlo Park, CA, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent. -
Who is Don Peppers’s agent?
AAE Speakers Bureau has successfully booked keynote speakers like Don Peppers for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Don Peppers for your next private or corporate function. -
What is a full-service speaker booking agency?
AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Don Peppers or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us. -
Why is AAE Speakers Bureau different from other booking agencies?
If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
Don Peppers is a keynote speaker and industry expert who speaks on a wide range of topics such as Digitally Transformed Marketing and CX, Surviving and Thriving in the Next Disruption, Extreme Trust, Customer Metrics, Big Data, and Common-Sense Analytics, Digital B2B and The Future of CX in YOUR Industry. The estimated speaking fee range to book Don Peppers for your event is $20,000 - $30,000. Don Peppers generally travels from Menlo Park, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Dan Gingiss, Dr. Jackie Freiberg, Doug Lipp, Libby Gill and Afdhel Aziz. Contact All American Speakers for ratings, reviews, videos and information on scheduling Don Peppers for an upcoming live or virtual event.
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