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Don Peppers

Marketing & Sales Futurist, Customer Experience Thought Leader, Best-Selling Author

Marketing & Sales Futurist, Customer Experience Thought Leader, Best-Selling Author

Travels From Travels From:
Menlo Park, CA, USA
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Don Peppers Biography

Don Peppers is a best-selling author, blogger, widely-acclaimed keynote speaker and global CX authority.

A marketing futurist and accomplished trend spotter, Peppers has educated and motivated audiences worldwide with presentations and workshops focused on how businesses can compete in a dynamic, technologically fast-moving world. His latest book Customer Experience: What, How and Why Now (2016), provides insights and “how to” recommendations for building and maintaining a truly customer-centric business.

Peppers has written nine books with business partner Martha Rogers, collectively selling well over a million copies in 18 languages. Most recently Extreme Trust: Turning Proactive Honesty and Flawless Execution into Long-Term Profits (Penguin, 2016) uses real-world examples to show how rising customer expectations in a more transparent age have permanently altered the competitive landscape. And Managing Customer Experience and Relationships (Wiley, 2017) is the third edition of their graduate-level textbook, originally published in 2003.

Peppers’ and Rogers’ first book, The One To One Future (Doubleday, 1993), put forward a paradigm-shifting idea about the business implications of interactivity that soon evolved into the global CRM movement. BusinessWeek said their book was the “bible of the new marketing,” while Tom Peters chose it as “book of the year” and Inc. Magazine’s editor-in-chief called it “one of the two or three most important business books ever written.”

On the strength of the revolutionary ideas cited in The One to One Future, the Peppers & Rogers Group soon grew into one of the world’s leading customer-centric management consulting firms, helping clients in a variety of industries and geographies make money by using data and interactivity to deliver more reliable and relevant customer experiences.

Now, Don and Martha have once again joined forces to form CX Speakers, designed to deliver keynote presentations, workshops, and thought-leadership consulting focused exclusively on the customer experience and its related topics, which range from digital technologies, disruption, and innovation to customer metrics, social selling, customer success, customer advocacy, trust, and corporate culture. View Speaking Topics

Prior to founding Peppers & Rogers Group and then CX Speakers, Don served as the CEO of Chiat/Day’s direct marketing unit and was a celebrated ad agency “rainmaker” – exploits he celebrates in his entertaining book Life’s a Pitch: Then You Buy (Doubleday, 1995).

Graduating from the U.S. Air Force Academy with a B.S. in astronautical engineering (seriously!), Don claims he was the only actual rocket scientist in the advertising industry. He also has a Master’s in Public Affairs from Princeton University’s Woodrow Wilson School. An avid runner and father of five, he is happily married to Hollywood’s Julia Roberts.*

Don Peppers Speaking Topics

  • Customer Metrics, Big Data and Common Sense Analytics

    five presentations are available on gathering, measuring, understanding and using data for success.

  • Human to the Max

    Under this headline, we offer several presentations around using social media and technology to reach your consumers with the understanding that the human touch will always be needed.

  • CRM: Building Customer Loyalty and ROI in a Changing Economy

  • Building Customer Relationships

  • Rules to Break & Laws to Follow: Wrongheaded Thinking in the Past Century

  • One to One: CRM and the Future of Business

Don Peppers Videos

  • Don Peppers - Empathy as a business imperative in times of crisis
    Don Peppers, leading expert in customer-focused business strategies, speaks about the importance of empathy in times of crisis, ...
  • Don Peppers: Customer Experience: What, How and Why Now ...
    Mila D'Antonio interviews Don Peppers about his new book, "Customer Experience: What, How and Why Now."
  • Don Peppers - One-to-One Marketing Guru
    If your company wants to build long-term relationships with customers that will generate higher margins, increased customer loyalty and greater...

Don Peppers Books

  • Extreme Trust: Honesty as a Competitive Advantage
    Extreme Trust: Honesty as a Competitive Advantage
  • Managing Customer Relationships: A Strategic Framework
    Managing Customer Relationships: A Strategic Framework
  • The One to One Manager: An Executive's Guide To Custom Relationship Management
    The One to One Manager: An Executive's Guide To Custom Relationship Management
  • The One to One Fieldbook
    The One to One Fieldbook
  • Life's A Pitch...Then You Buy
    Life's A Pitch...Then You Buy

Speaker Lists Featuring Don Peppers

FAQs on booking Don Peppers

  • How do I book Don Peppers to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Don Peppers for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Don Peppers, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Don Peppers or any other speaker of your choice.
  • What are the speaker fees for Don Peppers

    Speaking fees for Don Peppers, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Don Peppers are for live events and for virtual events. For the most current speaking fee to hire Don Peppers, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Don Peppers speak about?

  • Where does Don Peppers travel from?

    Don Peppers generally travels from Menlo Park, CA, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is Don Peppers’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Don Peppers for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Don Peppers for your next private or corporate function.
  • What is a full-service speaker booking agency?

    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Don Peppers or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
  • Why is AAE Speakers Bureau different from other booking agencies?

    If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.

Don Peppers is a keynote speaker and industry expert who speaks on a wide range of topics such as Customer Metrics, Big Data and Common Sense Analytics, Human to the Max, CRM: Building Customer Loyalty and ROI in a Changing Economy, Building Customer Relationships, Rules to Break & Laws to Follow: Wrongheaded Thinking in the Past Century and One to One: CRM and the Future of Business. The estimated speaking fee range to book Don Peppers for your event is $20,000 - $30,000. Don Peppers generally travels from Menlo Park, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Dr. Jackie Freiberg, Eric Boles, Doug Lipp, Afdhel Aziz and Libby Gill. Contact All American Speakers for ratings, reviews, videos and information on scheduling Don Peppers for an upcoming live or virtual event.

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