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Shep Hyken

Customer Service & Experience Expert; New York Times Bestselling Author

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Shep Hyken Biography

Keynote speaker and customer service expert, Shep Hyken delivers high-energy, content rich and entertaining speeches – creating a memorable presentation with actionable ideas for an audience. All of his content focuses on customer service topics such as loyalty, internal service, company culture and more.

Recognized as a top thought leader and businessman world-wide in customer service and experience, he currently serves as Chief Amazement Officer (CAO) of Shepard Presentations. His company produces “The Customer Focus,” a customer service training program available both on-site and online. (Learn more at https://www.TheCustomerFocus.com)

Hyken has become a New York Times and Wall Street Journal bestselling author, with over 10 published books, and was inducted into the National Speakers Association Hall-of-Fame for lifetime achievement in the professional speaking industry.

Speaking Topics
  • Focus on the Customer - LIVE!

    This is important to every employee of any business; from upper management to front line employees. Customer service is not a department. It is a philosophy that includes every employee of the best companies. Everyone has customers! Some of the areas discussed include the concept of the internal customer, management’s responsibility to model behavior and building better relationships at work. The front line may service, sell and have the most contact with the “outside” customer, but the internal people serve everyone else in the organization. Servicing and treating fellow employees like customers will have a direct positive effect on your organization’s customer service/satisfaction program. Teamwork concepts can also be brought into this program.

  • Internal Customer Service

    This is important to every employee of any business; from upper management to front line employees. Customer service is not a department. It is a philosophy that includes every employee of the best companies. Everyone has customers! Some of the areas discussed include the concept of the internal customer, management’s responsibility to model behavior and building better relationships at work. The front line may service, sell and have the most contact with the “outside” customer, but the internal people serve everyone else in the organization. Servicing and treating fellow employees like customers will have a direct positive effect on your organization’s customer service/satisfaction program. Teamwork concepts can also be brought into this program.

  • You Are the Magic!

    This motivational speech combines humor, magic, information and motivation to create an exciting and enlightening presentation for all types of audiences. It is a fun program that can incorporate parts of Shep’s service programs or can include topics such as personal excellence, goal setting, turning negatives into positives, teamwork and more. This is an outstanding program for banquets and special events.

  • The Cult of the Customer: Create an Amazing Customer Experience that Turns Satisfied Customers Into Customer Evangelists

    This presentation is based on Shep’s Wall Street Journal bestselling book of the same name. This speech will take your audience through the five “cults,” or phases, that all companies must go through to create an experience that turns your satisfied customers into customer evangelists. The audience will be introduced to a concept that leads both customers and employees through five distinct cultural phases – from “uncertainty” to “amazement.” Beyond the concept, Shep shares specific strategies that the audience will be able to implement immediately.

  • The Cult of the Customer: Create an Amazing Customer Experience

  • The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Emplo

    Shep’s latest New York Times and Wall Street Journal bestselling book has turned into one of his most requested speeches. The Amazement Revolution is the culture that can drive any organization – from one employee to tens of thousands – to focus completely on delivering an amazing customer experience. Shep’s simplistic concept of Customer Amazement is about being better than average, all of the time. The speech builds on some of Shep’s time tested concepts and adds new strategies and techniques.

Videos
Books
Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet

The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

FAQs
  • How do I book Shep Hyken to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Shep Hyken for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Shep Hyken, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Shep Hyken or any other speaker of your choice.
  • What are the speaker fees for Shep Hyken

    Speaking fees for Shep Hyken, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Shep Hyken are $30,000 - $50,000 for live events and $20,000 - $30,000 for virtual events. For the most current speaking fee to hire Shep Hyken, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Shep Hyken speak about?

  • Where does Shep Hyken travel from?

    Shep Hyken generally travels from Missouri, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances across the country.
  • Who is Shep Hyken’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Shep Hyken for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Shep Hyken for your next private or corporate function.
  • What is a full-service speaker booking agency?

    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Shep Hyken or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
  • Why is AAE Speakers Bureau different from other booking agencies?

    If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
Check Availability

Tell us about your event!

During normal business hours, we respond to most inquiries within 4 hours.

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This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent and wish to request a profile update or removal from our online directory, please submit a profile request form.

Customer Service & Experience Expert; New York Times Bestselling Author

Travels From:
Missouri, USA
Speaking Fee:

Shep Hyken Biography

Keynote speaker and customer service expert, Shep Hyken delivers high-energy, content rich and entertaining speeches – creating a memorable presentation with actionable ideas for an audience. All of his content focuses on customer service topics such as loyalty, internal service, company culture and more.

Recognized as a top thought leader and businessman world-wide in customer service and experience, he currently serves as Chief Amazement Officer (CAO) of Shepard Presentations. His company produces “The Customer Focus,” a customer service training program available both on-site and online. (Learn more at https://www.TheCustomerFocus.com)

Hyken has become a New York Times and Wall Street Journal bestselling author, with over 10 published books, and was inducted into the National Speakers Association Hall-of-Fame for lifetime achievement in the professional speaking industry.

Shep Hyken Speaking Topics

  • Focus on the Customer - LIVE!

    This is important to every employee of any business; from upper management to front line employees. Customer service is not a department. It is a philosophy that includes every employee of the best companies. Everyone has customers! Some of the areas discussed include the concept of the internal customer, management’s responsibility to model behavior and building better relationships at work. The front line may service, sell and have the most contact with the “outside” customer, but the internal people serve everyone else in the organization. Servicing and treating fellow employees like customers will have a direct positive effect on your organization’s customer service/satisfaction program. Teamwork concepts can also be brought into this program.

  • Internal Customer Service

    This is important to every employee of any business; from upper management to front line employees. Customer service is not a department. It is a philosophy that includes every employee of the best companies. Everyone has customers! Some of the areas discussed include the concept of the internal customer, management’s responsibility to model behavior and building better relationships at work. The front line may service, sell and have the most contact with the “outside” customer, but the internal people serve everyone else in the organization. Servicing and treating fellow employees like customers will have a direct positive effect on your organization’s customer service/satisfaction program. Teamwork concepts can also be brought into this program.

  • You Are the Magic!

    This motivational speech combines humor, magic, information and motivation to create an exciting and enlightening presentation for all types of audiences. It is a fun program that can incorporate parts of Shep’s service programs or can include topics such as personal excellence, goal setting, turning negatives into positives, teamwork and more. This is an outstanding program for banquets and special events.

  • The Cult of the Customer: Create an Amazing Customer Experience that Turns Satisfied Customers Into Customer Evangelists

    This presentation is based on Shep’s Wall Street Journal bestselling book of the same name. This speech will take your audience through the five “cults,” or phases, that all companies must go through to create an experience that turns your satisfied customers into customer evangelists. The audience will be introduced to a concept that leads both customers and employees through five distinct cultural phases – from “uncertainty” to “amazement.” Beyond the concept, Shep shares specific strategies that the audience will be able to implement immediately.

  • The Cult of the Customer: Create an Amazing Customer Experience

  • The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Emplo

    Shep’s latest New York Times and Wall Street Journal bestselling book has turned into one of his most requested speeches. The Amazement Revolution is the culture that can drive any organization – from one employee to tens of thousands – to focus completely on delivering an amazing customer experience. Shep’s simplistic concept of Customer Amazement is about being better than average, all of the time. The speech builds on some of Shep’s time tested concepts and adds new strategies and techniques.

Shep Hyken Videos

  • Do You Trust Your Customers?
    Deliver Outstanding Customer Service - Shep Hyken - Customer Service & Business Keynote Speaker. Gold Stars Speakers Bureau.
  • Customer Service to Create Customer Loyalty with Shep Hyken
    Have your Customers Say "I'll Be Back" with Shep HykenImproving customer service is a vital part of growing any business.
  • The Convenience Revolution, Interview with Shep Hyken - YouTube
    New York Times bestselling author Shep Hyken discusses his new book, The Convenience Revolution. Shep explains how convenience can ...

Shep Hyken Books

Speaker Lists Featuring Shep Hyken

FAQs on booking Shep Hyken

  • How do I book Shep Hyken to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Shep Hyken for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Shep Hyken, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Shep Hyken or any other speaker of your choice.
  • What are the speaker fees for Shep Hyken

    Speaking fees for Shep Hyken, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Shep Hyken are $30,000 - $50,000 for live events and $20,000 - $30,000 for virtual events. For the most current speaking fee to hire Shep Hyken, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Shep Hyken speak about?

  • Where does Shep Hyken travel from?

    Shep Hyken generally travels from Missouri, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances across the country.
  • Who is Shep Hyken’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Shep Hyken for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Shep Hyken for your next private or corporate function.
  • What is a full-service speaker booking agency?

    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Shep Hyken or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
  • Why is AAE Speakers Bureau different from other booking agencies?

    If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.

Shep Hyken is a keynote speaker and industry expert who speaks on a wide range of topics such as Focus on the Customer - LIVE!, Internal Customer Service, You Are the Magic!, The Cult of the Customer: Create an Amazing Customer Experience that Turns Satisfied Customers Into Customer Evangelists, The Cult of the Customer: Create an Amazing Customer Experience and The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Emplo. The estimated speaking fee range to book Shep Hyken for your event is $30,000 - $50,000. Shep Hyken generally travels from MO, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Dennis Snow, Jeanne Bliss, Robert Spector, Horst Schulze and Dan Gingiss. Contact All American Speakers for ratings, reviews, videos and information on scheduling Shep Hyken for an upcoming live or virtual event.

Shep Hyken Speaking Topics

  • Focus on the Customer - LIVE!

    This is important to every employee of any business; from upper management to front line employees. Customer service is not a department. It is a philosophy that includes every employee of the best companies. Everyone has customers! Some of the areas discussed include the concept of the internal customer, management’s responsibility to model behavior and building better relationships at work. The front line may service, sell and have the most contact with the “outside” customer, but the internal people serve everyone else in the organization. Servicing and treating fellow employees like customers will have a direct positive effect on your organization’s customer service/satisfaction program. Teamwork concepts can also be brought into this program.

  • Internal Customer Service

    This is important to every employee of any business; from upper management to front line employees. Customer service is not a department. It is a philosophy that includes every employee of the best companies. Everyone has customers! Some of the areas discussed include the concept of the internal customer, management’s responsibility to model behavior and building better relationships at work. The front line may service, sell and have the most contact with the “outside” customer, but the internal people serve everyone else in the organization. Servicing and treating fellow employees like customers will have a direct positive effect on your organization’s customer service/satisfaction program. Teamwork concepts can also be brought into this program.

  • You Are the Magic!

    This motivational speech combines humor, magic, information and motivation to create an exciting and enlightening presentation for all types of audiences. It is a fun program that can incorporate parts of Shep’s service programs or can include topics such as personal excellence, goal setting, turning negatives into positives, teamwork and more. This is an outstanding program for banquets and special events.

  • The Cult of the Customer: Create an Amazing Customer Experience that Turns Satisfied Customers Into Customer Evangelists

    This presentation is based on Shep’s Wall Street Journal bestselling book of the same name. This speech will take your audience through the five “cults,” or phases, that all companies must go through to create an experience that turns your satisfied customers into customer evangelists. The audience will be introduced to a concept that leads both customers and employees through five distinct cultural phases – from “uncertainty” to “amazement.” Beyond the concept, Shep shares specific strategies that the audience will be able to implement immediately.

  • The Cult of the Customer: Create an Amazing Customer Experience

  • The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Emplo

    Shep’s latest New York Times and Wall Street Journal bestselling book has turned into one of his most requested speeches. The Amazement Revolution is the culture that can drive any organization – from one employee to tens of thousands – to focus completely on delivering an amazing customer experience. Shep’s simplistic concept of Customer Amazement is about being better than average, all of the time. The speech builds on some of Shep’s time tested concepts and adds new strategies and techniques.

Shep Hyken Speaker Videos

  • Do You Trust Your Customers?
    Deliver Outstanding Customer Service - Shep Hyken - Customer Service & Business Keynote Speaker. Gold Stars Speakers Bureau.
    Customer Service to Create Customer Loyalty with Shep Hyken
    Have your Customers Say "I'll Be Back" with Shep HykenImproving customer service is a vital part of growing any business.
  • The Convenience Revolution, Interview with Shep Hyken - YouTube
    New York Times bestselling author Shep Hyken discusses his new book, The Convenience Revolution. Shep explains how convenience can ...
    Shep Hyken Demo: Customer Service and Experience Keynote ...
    Shep Hyken: Customer Service and Experience Expert, New York Times Best- Selling Author and Hall-of-Fame Speaker www.hyken.com Shep ...
  • Shep Hyken Amazing Customer Service Taxi Cab Story by ...
    Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times ...

Tell us about your event!

During normal business hours, we respond to most inquiries within 4 hours.

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Speakers Similar to Shep Hyken

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent and wish to request a profile update or removal from our online directory, please submit a profile request form.

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