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Matthew Dixon

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5 out of 5

Founding Partner at DCM Insights; Co-Author of The Challenger Sale, The Challenger Customer & The Effortless Experience

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Matthew Dixon Biography

Matt Dixon is one of the worldā€™s foremost experts in sales and customer experience. Known for his ground-breaking research, he is a frequent contributor to Harvard Business Review and is the author of some of the most important business books of the past decade. He is a founding partner of DCM Insights, a boutique consultancy focused on using data and research-backed frameworks to help companies attract, retain and grow their customers.

His first book, The Challenger Sale: Taking Control of the Customer Conversation (Portfolio/Penguin 2011), was a #1 Amazon and Wall Street Journal bestseller and has sold nearly a million copies worldwide and has been translated into a dozen languages. The Challenger Sale has won acclaim as ā€œthe most important advance in selling for many yearsā€ (SPIN Selling author Neil Rackham) and ā€œthe beginning of a wave that will take over a lot of selling organizations in the next decade.ā€ (Business Insider). He is also the author of The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Portfolio/Penguin 2013), which introduced the concept of customer effort reduction and the Customer Effort Score to companies around the world, as well as The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results (Portfolio/Penguin 2015), the celebrated sequel to The Challenger Sale. His newest book, The JOLT Effect: How High Performers Overcome Customer Indecision, was released by Penguin in September 2022.

Mattā€™s work has been published in the print and online editions of Harvard Business Review on more than twenty occasions. Among his noteworthy HBR articles are ā€œDismantling the Sales Machineā€ (November 2013) and ā€œThe End of Solution Salesā€ (July-August 2012), both of which appear in HBRā€™s 10 Must-Reads on Sales. He is also the author of some of the most widely cited HBR articles on customer experience and customer service, including ā€œReinventing Customer Serviceā€ (November-December 2018), ā€œKick-Ass Customer Serviceā€ (January-February 2017), and ā€œStop Trying to Delight Your Customersā€ (July-August 2010).

In addition to his research and writing, Matt is a seasoned practitioner having held executive leadership roles in strategy, new product development, product management, research and innovation for companies like Tethr, Korn Ferry Hay Group and CEB (now Gartner).

He is a sought-after speaker and advisor to management teams around world, having presented his findings at a wide range of industry conferences as well as to hundreds of senior executive teams around the world, including those of many Fortune 500 companies.

Matt holds a Ph.D. from the Graduate School of Public and International Affairs at the University of Pittsburgh as well as a B.A. in International Studies from Mount Saint Maryā€™s University in Emmitsburg, Maryland. He currently resides in the Washington, D.C. area with his wife and four children.

Speaking Topics
  • *VIRTUAL: Selling in Uncertain Times

    Acclaimed international bestseller Matt Dixon brings key findings and proven methods for how to sell during uncertain times. Based on his research of thousands of sales professionals, Matt can answer the question of why some sales professionals continue to make sales even in an uncertain economy. In this session, Matt will also tackle subjects like:

    Why is now different than in 2008? What are the key things that you should be thinking about today to ensure you can get up and running again fast? What are the things that customers are looking for right now? What are the best ways to build consensus for new solutions with dysfunctional buying groups? Mattā€™s work is based upon exhaustive research of sales reps over multiple industries and geographies and will give you the tools you need to help you today.

Videos
Books
The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results

The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results

The Effortless Experience: Conquering the New Battleground for Customer Loyalty

The Effortless Experience: Conquering the New Battleground for Customer Loyalty

The Challenger Sale: Taking Control of the Customer Conversation

The Challenger Sale: Taking Control of the Customer Conversation

FAQs
  • How do I book Matthew Dixon to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Matthew Dixon for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Matthew Dixon, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Matthew Dixon or any other speaker of your choice.
  • What are the speaker fees for Matthew Dixon

    Speaking fees for Matthew Dixon, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Matthew Dixon are $30,000 - $50,000 for live events and $20,000 - $30,000 for virtual events. For the most current speaking fee to hire Matthew Dixon, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Matthew Dixon speak about?

    Matthew Dixon is a keynote speaker and industry expert whose speaking topics include Authors, Business, Business Growth, Business Leaders, Customer Service, Leadership Speakers, Sales, Sales, Marketing and Branding, Strategic Planning, Virtual Speakers.
  • Where does Matthew Dixon travel from?

    Matthew Dixon generally travels from Washington, DC, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is Matthew Dixonā€™s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Matthew Dixon for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Matthew Dixon for your next private or corporate function.
  • What is a full-service speaker booking agency?

    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speakerā€™s or celebrityā€™s engagement with your organization from the time of booking your speaker through the eventā€™s completion. We provide all of the services you need to host Matthew Dixon or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
  • Why is AAE Speakers Bureau different from other booking agencies?

    If youā€™re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, youā€™re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
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This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent and wish to request a profile update or removal from our online directory, please submit a profile request form.

Founding Partner at DCM Insights; Co-Author of The Challenger Sale, The Challenger Customer & The Effortless Experience

Travels From:
Washington, DC, USA
Speaking Fee:

Matthew Dixon Biography

Matt Dixon is one of the worldā€™s foremost experts in sales and customer experience. Known for his ground-breaking research, he is a frequent contributor to Harvard Business Review and is the author of some of the most important business books of the past decade. He is a founding partner of DCM Insights, a boutique consultancy focused on using data and research-backed frameworks to help companies attract, retain and grow their customers.

His first book, The Challenger Sale: Taking Control of the Customer Conversation (Portfolio/Penguin 2011), was a #1 Amazon and Wall Street Journal bestseller and has sold nearly a million copies worldwide and has been translated into a dozen languages. The Challenger Sale has won acclaim as ā€œthe most important advance in selling for many yearsā€ (SPIN Selling author Neil Rackham) and ā€œthe beginning of a wave that will take over a lot of selling organizations in the next decade.ā€ (Business Insider). He is also the author of The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Portfolio/Penguin 2013), which introduced the concept of customer effort reduction and the Customer Effort Score to companies around the world, as well as The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results (Portfolio/Penguin 2015), the celebrated sequel to The Challenger Sale. His newest book, The JOLT Effect: How High Performers Overcome Customer Indecision, was released by Penguin in September 2022.

Mattā€™s work has been published in the print and online editions of Harvard Business Review on more than twenty occasions. Among his noteworthy HBR articles are ā€œDismantling the Sales Machineā€ (November 2013) and ā€œThe End of Solution Salesā€ (July-August 2012), both of which appear in HBRā€™s 10 Must-Reads on Sales. He is also the author of some of the most widely cited HBR articles on customer experience and customer service, including ā€œReinventing Customer Serviceā€ (November-December 2018), ā€œKick-Ass Customer Serviceā€ (January-February 2017), and ā€œStop Trying to Delight Your Customersā€ (July-August 2010).

In addition to his research and writing, Matt is a seasoned practitioner having held executive leadership roles in strategy, new product development, product management, research and innovation for companies like Tethr, Korn Ferry Hay Group and CEB (now Gartner).

He is a sought-after speaker and advisor to management teams around world, having presented his findings at a wide range of industry conferences as well as to hundreds of senior executive teams around the world, including those of many Fortune 500 companies.

Matt holds a Ph.D. from the Graduate School of Public and International Affairs at the University of Pittsburgh as well as a B.A. in International Studies from Mount Saint Maryā€™s University in Emmitsburg, Maryland. He currently resides in the Washington, D.C. area with his wife and four children.

Matthew Dixon Speaking Topics

  • *VIRTUAL: Selling in Uncertain Times

    Acclaimed international bestseller Matt Dixon brings key findings and proven methods for how to sell during uncertain times. Based on his research of thousands of sales professionals, Matt can answer the question of why some sales professionals continue to make sales even in an uncertain economy. In this session, Matt will also tackle subjects like:

    Why is now different than in 2008? What are the key things that you should be thinking about today to ensure you can get up and running again fast? What are the things that customers are looking for right now? What are the best ways to build consensus for new solutions with dysfunctional buying groups? Mattā€™s work is based upon exhaustive research of sales reps over multiple industries and geographies and will give you the tools you need to help you today.

Matthew Dixon Videos

  • Matthew Dixon - Challenge Customer Thinking
    Backstage interview with Matthew Dixon, Bestselling Author, The Challenger Sale & Executive Director at CEB
  • Matthew Dixon - Deconstructing the Art of Sales
    Backstage interview with Matthew Dixon, Bestselling Author, The Challenger Sale & Executive Director at CEB
  • 2013 Insider Summit | Matt Dixon - YouTube

Matthew Dixon Books

Speaker Lists Featuring Matthew Dixon

FAQs on booking Matthew Dixon

  • How do I book Matthew Dixon to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Matthew Dixon for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Matthew Dixon, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Matthew Dixon or any other speaker of your choice.
  • What are the speaker fees for Matthew Dixon

    Speaking fees for Matthew Dixon, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Matthew Dixon are $30,000 - $50,000 for live events and $20,000 - $30,000 for virtual events. For the most current speaking fee to hire Matthew Dixon, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Matthew Dixon speak about?

    Matthew Dixon is a keynote speaker and industry expert whose speaking topics include Authors, Business, Business Growth, Business Leaders, Customer Service, Leadership Speakers, Sales, Sales, Marketing and Branding, Strategic Planning, Virtual Speakers.
  • Where does Matthew Dixon travel from?

    Matthew Dixon generally travels from Washington, DC, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is Matthew Dixonā€™s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Matthew Dixon for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Matthew Dixon for your next private or corporate function.
  • What is a full-service speaker booking agency?

    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speakerā€™s or celebrityā€™s engagement with your organization from the time of booking your speaker through the eventā€™s completion. We provide all of the services you need to host Matthew Dixon or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
  • Why is AAE Speakers Bureau different from other booking agencies?

    If youā€™re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, youā€™re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.

Matthew Dixon is a keynote speaker and industry expert who speaks on a wide range of topics such as *VIRTUAL: Selling in Uncertain Times. The estimated speaking fee range to book Matthew Dixon for your event is $30,000 - $50,000. Matthew Dixon generally travels from Washington, DC, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Josh Linkner, Doug Lipp, Erik Qualman, Afdhel Aziz and Erica Dhawan. Contact All American Speakers for ratings, reviews, videos and information on scheduling Matthew Dixon for an upcoming live or virtual event.

Matthew Dixon Speaking Topics

  • *VIRTUAL: Selling in Uncertain Times

    Acclaimed international bestseller Matt Dixon brings key findings and proven methods for how to sell during uncertain times. Based on his research of thousands of sales professionals, Matt can answer the question of why some sales professionals continue to make sales even in an uncertain economy. In this session, Matt will also tackle subjects like:

    Why is now different than in 2008? What are the key things that you should be thinking about today to ensure you can get up and running again fast? What are the things that customers are looking for right now? What are the best ways to build consensus for new solutions with dysfunctional buying groups? Mattā€™s work is based upon exhaustive research of sales reps over multiple industries and geographies and will give you the tools you need to help you today.

Matthew Dixon Speaker Videos

  • Matthew Dixon - Challenge Customer Thinking
    Backstage interview with Matthew Dixon, Bestselling Author, The Challenger Sale & Executive Director at CEB
    Matthew Dixon - Deconstructing the Art of Sales
    Backstage interview with Matthew Dixon, Bestselling Author, The Challenger Sale & Executive Director at CEB
  • 2013 Insider Summit | Matt Dixon - YouTube

Tell us about your event!

During normal business hours, we respond to most inquiries within 4 hours.

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Speakers Similar to Matthew Dixon

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent and wish to request a profile update or removal from our online directory, please submit a profile request form.

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