Customer Service Lessons from "Taxi Terry" by Business Speaker ...
Change certainly is not a novel phenomenon, but in many ways the pace of change we are currently experiencing is new. How organizations and individual professionals deal with the issue is critical to both future success and current productivity.Scott McKain’s program on change not only outlines how organizations – and the professionals who work for them – should deal with change, he also offers insight on how to handle the undetermined aspects of the future.
How does a professional – or even an entire organization – deal with the phenomenon that Scott McKain calls “the collapse of distinction?” There are three ominous factors that pull every company (and the professionals who work there), back to the pack like a magnet. Without understanding these “destroyers of differentiation,” a voyage on the “sea of sameness” is inevitable. McKain reveals why it is so difficult for customers to distinguish one competitor from another and outlines the specific steps organizations must take to truly create distinction and establish superiority in a competitive marketplace. In this compelling presentation, Scott reveals the four cornerstones of distinction – and how to stand out and move up in a challenging economy through the creation of the ‘Ultimate Customer Experience!’
Based upon Scott’s No. 1 best-selling business book, (Amazon.com and 800-CEO-READ) this program addresses the six disconnections between what customers crave versus what most organizations offer. By understanding what separates you from your customer and discovering how to bridge the gap, you move towards creating the “Ultimate Customer Experience” – ensuring enhanced customer loyalty and greater profitability. Through his research – first into Scott’s own 19 companies, where he serves as vice chairman of a $100+ million organization, and second into other top international clients – he shares the extensive gulfs between client desires and company deliveries.
Scott McKain's "ALL Business Is Show Business" is a total business philosophy that impacts how your organization can be more effective as you sell and serve your customer, and as you manage and motivate employees.
It is difficult to keep up and thrive during these changing times. With experience in both business and entertainment, Scott McKain has developed a unique concept: ALL businesses need to apply the techniques used by show business in order to create compelling experiences in today's culture.
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Create Distinction: What to Do When ''Great'' Isn't Good Enough to Grow Your Business
What Customers Really Want: Bridging the Gap Between What Your Company Offers and What Your Clients Crave
All Business Is Show Business: Strategies For Earning Standing Ovations From Your Customers
Just Say Yes! A Step Up to Success
This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.
All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.
If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.
Change certainly is not a novel phenomenon, but in many ways the pace of change we are currently experiencing is new. How organizations and individual professionals deal with the issue is critical to both future success and current productivity.Scott McKain’s program on change not only outlines how organizations – and the professionals who work for them – should deal with change, he also offers insight on how to handle the undetermined aspects of the future.
How does a professional – or even an entire organization – deal with the phenomenon that Scott McKain calls “the collapse of distinction?” There are three ominous factors that pull every company (and the professionals who work there), back to the pack like a magnet. Without understanding these “destroyers of differentiation,” a voyage on the “sea of sameness” is inevitable. McKain reveals why it is so difficult for customers to distinguish one competitor from another and outlines the specific steps organizations must take to truly create distinction and establish superiority in a competitive marketplace. In this compelling presentation, Scott reveals the four cornerstones of distinction – and how to stand out and move up in a challenging economy through the creation of the ‘Ultimate Customer Experience!’
Based upon Scott’s No. 1 best-selling business book, (Amazon.com and 800-CEO-READ) this program addresses the six disconnections between what customers crave versus what most organizations offer. By understanding what separates you from your customer and discovering how to bridge the gap, you move towards creating the “Ultimate Customer Experience” – ensuring enhanced customer loyalty and greater profitability. Through his research – first into Scott’s own 19 companies, where he serves as vice chairman of a $100+ million organization, and second into other top international clients – he shares the extensive gulfs between client desires and company deliveries.
Scott McKain's "ALL Business Is Show Business" is a total business philosophy that impacts how your organization can be more effective as you sell and serve your customer, and as you manage and motivate employees.
It is difficult to keep up and thrive during these changing times. With experience in both business and entertainment, Scott McKain has developed a unique concept: ALL businesses need to apply the techniques used by show business in order to create compelling experiences in today's culture.
Scott McKain is a keynote speaker and industry expert who speaks on a wide range of topics such as Standing Out and Moving Up During Times of Change. , The Collapse of Distinction., What Customers REALLY Want. , ALL Business Is Show Business and Change. The estimated speaking fee range to book Scott McKain for your event is $30,000 - $50,000. Scott McKain generally travels from Las Vegas, NV, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Tim Sanders, Tony Alessandra, Dr. Jackie Freiberg, Keith Ferrazzi and Dr. Nido Qubein. Contact All American Speakers for ratings, reviews, videos and information on scheduling Scott McKain for an upcoming live or virtual event.
Change certainly is not a novel phenomenon, but in many ways the pace of change we are currently experiencing is new. How organizations and individual professionals deal with the issue is critical to both future success and current productivity.Scott McKain’s program on change not only outlines how organizations – and the professionals who work for them – should deal with change, he also offers insight on how to handle the undetermined aspects of the future.
How does a professional – or even an entire organization – deal with the phenomenon that Scott McKain calls “the collapse of distinction?” There are three ominous factors that pull every company (and the professionals who work there), back to the pack like a magnet. Without understanding these “destroyers of differentiation,” a voyage on the “sea of sameness” is inevitable. McKain reveals why it is so difficult for customers to distinguish one competitor from another and outlines the specific steps organizations must take to truly create distinction and establish superiority in a competitive marketplace. In this compelling presentation, Scott reveals the four cornerstones of distinction – and how to stand out and move up in a challenging economy through the creation of the ‘Ultimate Customer Experience!’
Based upon Scott’s No. 1 best-selling business book, (Amazon.com and 800-CEO-READ) this program addresses the six disconnections between what customers crave versus what most organizations offer. By understanding what separates you from your customer and discovering how to bridge the gap, you move towards creating the “Ultimate Customer Experience” – ensuring enhanced customer loyalty and greater profitability. Through his research – first into Scott’s own 19 companies, where he serves as vice chairman of a $100+ million organization, and second into other top international clients – he shares the extensive gulfs between client desires and company deliveries.
Scott McKain's "ALL Business Is Show Business" is a total business philosophy that impacts how your organization can be more effective as you sell and serve your customer, and as you manage and motivate employees.
It is difficult to keep up and thrive during these changing times. With experience in both business and entertainment, Scott McKain has developed a unique concept: ALL businesses need to apply the techniques used by show business in order to create compelling experiences in today's culture.
This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.
All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.
If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.