Adam Toporek

Adam Toporek is one of the world’s most recognized customer experience thought leaders. As a third-generation entrepreneur, he has been in the customer service trenches, and for more than a decade now, he has used this real-world background to help organizations, ranging in size from the F100 to independent entrepreneurs, improve their customer experiences.

As a keynote speaker, Toporek is known for his humor, his energy, and, most of all, his ideas. He uses psychology, neuroscience, and behavioral economics to cut through the technological noise and to focus on the human customer.

Toporek’s presentations are designed around one word: impact. Every keynote is constructed to be engaging in the moment and actionable after the event. Yet, his impact extends beyond the stage. When you hire Toporek Toporek to be your keynote speaker, he is your partner throughout the process, making sure your event is a success and that your participants leave enthused, inspired, and with a new set of tools to make their customer experience best in class.

As one meeting professional put it: “If you're looking for a hero for your event, look no further than Adam.”

Toporek has advised and partnered with leaders across a wide variety of industries and categories, including retail, wholesale, technology, franchising, manufacturing, and contact centers. His work has helped marquee brands like Thomson Reuters, the NYC Department of Education, and LogMeIn.

Toporek has been interviewed or cited in over 200 media, including Entrepreneur, Forbes, and Business Journals. He is the author of the groundbreaking frontline customer service book, Be Your Customer's Hero, the founder of the popular Customers That Stick® blog, and the co-founder of the Crack the Customer Code podcast.