Customer Experience Expert, Professor at Campbellsville University, New York Times #1 Bestselling Author & CEO The Michelli Experience
Joseph Michelli Biography
Joseph A. Michelli, PhD, CSP, is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.
Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author. His latest book is "All Business is Personal: One Medical’s Human-Centered, Technology-Powered Approach to Customer Engagement." His other titles include: "Customer Magic - The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business"; "The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging"; "Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges"; "The Mindchamps Way: How to Turn an Idea into a Global Movement"; "Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way"; "Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People"; "The Zappos Experience: 5 Principles to Inspire Engage and WOW"; "Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System"; "The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary"; "The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company"; and "When Fish Fly: Lessons for Creating a Vital and Energized Workplace," which was co-authored with the owner of the world-famous Pike Place Fish Market in Seattle.
Michelli holds the Certified Speaking Professional designation from the National Speakers Association (NSA). He is a member of the Authors Guild, an editorial board member for the Beryl Institute's Patient Experience Journal (PXJ), and is on the founders' council of CustomerExperienceOne. Other achievements include winning the Asian Brand Excellence Award and being named as one of the Top 10 thought leaders in Customer Service by Global Gurus. He received his master's degree and a doctorate from the University of Southern California.
Having journeyed with a close family member through a six-year battle with breast cancer, Michelli is committed to social causes associated with curing cancer and abating world hunger.
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Joseph Michelli Speaking Topics
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RESILIENT, AGILE, AND ADAPTIVE - MASTERING ADVERSITY AND SUSTAINING SUCCESS
How do you ensure your people and your organization successfully face challenges and emergestronger from adversity?
Joseph asked that question to more than 150 global business leaders, including CEOs and presidents of Google, Microsoft, Starbucks, United Way, RBC, Verizon, Southwest Airlines, Goldman Sachs, and H&R Block.
This presentation shares key learnings from those leaders (captured in his Stronger Through Adversity book. It also provides practical tools researched by experts in neuropsychology, learning agility, adaptive leadership, and collaborative/continuous learning.
Deploying his background as a clinical psychologist, leadership consultant, and organizational 5 development specialist, Joseph offers the audience needed resources to ensure sustained personal and organizational growth
• even in the toughest of times.
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IT'S NOT EASY ENOUGH - STREAMLINING HUMAN EXPERIENCES THROUGH PEOPLE, PROCESS, AND TECHNOLOGY
How much effort does it take for your customers to get their needs met?
Customer retention requires well-designed experiences that make it easy for customers to get what they want and need.
Joseph offers audience members experience design tools like "Way We Serve Statements™," ecosystem blueprints, and empathy maps. These resources enable participants to meet customer needs, reduce customer effort, and target moments that matter most to customers.
Audience members benefit from proven tools that Joseph uses with clients in healthcare, retail, financial services, insurance, construction, e-commerce, insurance, food service, and hospitality.
Joseph Michelli Videos
Stronger Through Adversity with Joseph Michelli | Brainfluence ...
Joseph Michelli, Ph.D., is a certified customer experience and speaking professional. He is also Global Guru's #1 US-based customer service ...
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How do I book Joseph Michelli to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Joseph Michelli for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Joseph Michelli, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Joseph Michelli or any other speaker of your choice. -
What are the speaker fees for Joseph Michelli
Speaking fees for Joseph Michelli, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Joseph Michelli are $10,000 - $20,000 for live events and $10,000 - $20,000 for virtual events. For the most current speaking fee to hire Joseph Michelli, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent. -
What topics does Joseph Michelli speak about?
Joseph Michelli is a keynote speaker and industry expert whose speaking topics include Author, Bestselling Authors, Business, Business Consulting, Business Leadership, Cancer, College, Corporate Culture, Customer Experience, Disruptive Thinking, Health & Wellness, Human Resources, Leadership, Motivational, Peak Performance, Psychology, Social Sciences, Teamwork & Teambuilding, TED, Thought Leadership -
Where does Joseph Michelli travel from?
Joseph Michelli generally travels from Pinellas Park, FL, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent. -
Who is Joseph Michelli’s agent?
AAE Speakers Bureau has successfully booked keynote speakers like Joseph Michelli for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Joseph Michelli for your next private or corporate function. -
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Joseph Michelli is a keynote speaker and industry expert who speaks on a wide range of topics such as RESILIENT, AGILE, AND ADAPTIVE - MASTERING ADVERSITY AND SUSTAINING SUCCESS, IT'S NOT EASY ENOUGH - STREAMLINING HUMAN EXPERIENCES THROUGH PEOPLE, PROCESS, AND TECHNOLOGY, LISTEN, EMPATHIZE, ADD VALUE AND DELIGHT - CRAFTING EXPERIENCES THAT DRIVE LOYALTY & REFERRALS, ATTRACTING AND RETAINING TEAM MEMBERS AND CUSTOMERS - A TOOLKIT FOR HUMAN-CENTRIC CULTURE and IT'S PERSONAL: SUSTAINABLE SUCCESS THROUGH HUMAN-POWERED AN TECHNOLOGY-AIDED EXPERIENCES. The estimated speaking fee range to book Joseph Michelli for your event is $10,000 - $20,000. Joseph Michelli generally travels from Pinellas Park, FL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Libby Gill, Doug Lipp, Cheryl Cran, Jason Young and Adrian Gostick. Contact All American Speakers for ratings, reviews, videos and information on scheduling Joseph Michelli for an upcoming live or virtual event.
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