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Joseph Michelli

Organizational Consultant, Best-Selling Author of "The Airbnb Way" & "The Zappos Experience"

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Joseph Michelli Biography

Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.

Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author. His latest book is "The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging". His other titles include "Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way," "Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People," "The Zappos Experience: 5 Principles to Inspire Engage and WOW," "Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System," "The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary," "The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company," and "When Fish Fly: Lessons for Creating a Vital and Energized Workplace" which was co-authored with the owner of the "World-Famous" Pike Place Fish Market in Seattle.

Michelli holds the Certified Speaking Professional designation from the National Speakers Association (NSA). He is a member of the Authors Guild, an editorial board member for the Beryl Institute's Patient Experience Journal (PXJ), and is on the founders' council of CustomerExperienceOne. Other achievements include winning the Asian Brand Excellence Award and being named as one of the Top 10 thought leaders in Customer Service by Global Gurus. He received his master's and a doctorate from the University of Southern California.

Having journeyed with a close family member through a six-year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer and abating world hunger.

Speaking Topics
  • RESILIENT, AGILE, AND ADAPTIVE - MASTERING ADVERSITY AND SUSTAINING SUCCESS

    How do you ensure your people and your organization successfully face challenges and emergestronger from adversity?

    Joseph asked that question to more than 150 global business leaders, including CEOs and presidents of Google, Microsoft, Starbucks, United Way, RBC, Verizon, Southwest Airlines, Goldman Sachs, and H&R Block.

    This presentation shares key learnings from those leaders (captured in his Stronger Through Adversity book. It also provides practical tools researched by experts in neuropsychology, learning agility, adaptive leadership, and collaborative/continuous learning.

    Deploying his background as a clinical psychologist, leadership consultant, and organizational 5 development specialist, Joseph offers the audience needed resources to ensure sustained personal and organizational growth • even in the toughest of times.

  • IT'S NOT EASY ENOUGH - STREAMLINING HUMAN EXPERIENCES THROUGH PEOPLE, PROCESS, AND TECHNOLOGY

    How much effort does it take for your customers to get their needs met?

    Customer retention requires well-designed experiences that make it easy for customers to get what they want and need.

    Joseph offers audience members experience design tools like "Way We Serve Statements™," ecosystem blueprints, and empathy maps. These resources enable participants to meet customer needs, reduce customer effort, and target moments that matter most to customers.

    Audience members benefit from proven tools that Joseph uses with clients in healthcare, retail, financial services, insurance, construction, e-commerce, insurance, food service, and hospitality.

  • LISTEN, EMPATHIZE, ADD VALUE AND DELIGHT - CRAFTING EXPERIENCES THAT DRIVE LOYALTY & REFERRALS

    If you want repeat business and customer referrals, you need to do more than meet customer needs.

    In this presentation, Joseph shares his LEAD model of customer engagement which focuses on 4 listening, empathy, value creation, and anticipating needs.

    Developed through his work with Mercedes-Benz, The Ritz-Carlton Hotel Company, Godiva Chocolate, Pandora Jewelry, and UCLA Health System, this keynote provides assets for understanding stated and unstated customer needs. It also fosters stronger emotional connections with core customer segments and the ability to deliver customer value consistently.

    Joseph helps audience members anticipate customer preferences and develop scalable solutions that fuel customer delight and loyalty.

  • ATTRACTING AND RETAINING TEAM MEMBERS AND CUSTOMERS - A TOOLKIT FOR HUMAN-CENTRIC CULTURE

    You aren't in business to create profits; you are in business to serve team members and customers. Sustained profits follow when you care for and about the people inside and outside your organization.

    This keynote spotlights how every individual can contribute to a constructive and empowering culture. Joseph provides actionable tools for driving autonomy, meaning, and purpose. Borrowing from his work with and books about companies like the Ritz-Carlton Hotel Company, Zappos, Mercedes-Benz, and the Pike Place Fish Market, this culture-building content increases employee engagement, customer loyalty, and meteoric growth.

  • IT'S PERSONAL: SUSTAINABLE SUCCESS THROUGH HUMAN-POWERED AN TECHNOLOGY-AIDED EXPERIENCES

    Team members and customers want experiences personalized for them.

    In this presentation, Joseph provides tools for forging personal emotional connections (PECs) with those you serve.

    Based on his work with (and books about) companies like Airbnb, Starbucks, The Ritz-Carlton Hotel Company, and Zappos, attendees will leave with insights and resources for creating customer belonging, uncovering stated and unstated customer needs, and delivering personal and loyalty-building experiences.

Videos
Books
The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

The Mindchamps Way: How to Turn an Idea into a Global Movement

The Mindchamps Way: How to Turn an Idea into a Global Movement

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

FAQs
  • HOW TO BOOK Joseph Michelli?

    Our booking agents have successfully helped clients around the world secure talent like Joseph Michelli for both live and virtual events for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers for speaking engagements, personal appearances, product endorsements, or corporate entertainment. Fill out a booking request form for Joseph Michelli, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Joseph Michelli or any other celebrity of your choice.
  • HOW MUCH DOES IT COST TO BOOK Joseph Michelli?

    Booking fees for Joseph Michelli, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies between live and virtual events. Other factors that can affect speaker fees include the talent's schedule, market conditions, length of presentation, and the location of the event. The live and virtual event speaking fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Joseph Michelli, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • WHO IS THE AGENT FOR Joseph Michelli?

    All American Entertainment has successfully secured celebrity talent like Joseph Michelli for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Joseph Michelli for your next private or corporate function.
  • WHAT IS A FULL-SERVICE TALENT BOOKING AGENCY?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Joseph Michelli or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Joseph Michelli or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.
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This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

Organizational Consultant, Best-Selling Author of "The Airbnb Way" & "The Zappos Experience"

Travels From:
Pinellas Park, FL, USA
Speaking Fee:

Joseph Michelli Biography

Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.

Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author. His latest book is "The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging". His other titles include "Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way," "Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People," "The Zappos Experience: 5 Principles to Inspire Engage and WOW," "Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System," "The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary," "The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company," and "When Fish Fly: Lessons for Creating a Vital and Energized Workplace" which was co-authored with the owner of the "World-Famous" Pike Place Fish Market in Seattle.

Michelli holds the Certified Speaking Professional designation from the National Speakers Association (NSA). He is a member of the Authors Guild, an editorial board member for the Beryl Institute's Patient Experience Journal (PXJ), and is on the founders' council of CustomerExperienceOne. Other achievements include winning the Asian Brand Excellence Award and being named as one of the Top 10 thought leaders in Customer Service by Global Gurus. He received his master's and a doctorate from the University of Southern California.

Having journeyed with a close family member through a six-year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer and abating world hunger.

Joseph Michelli Speaking Topics

  • RESILIENT, AGILE, AND ADAPTIVE - MASTERING ADVERSITY AND SUSTAINING SUCCESS

    How do you ensure your people and your organization successfully face challenges and emergestronger from adversity?

    Joseph asked that question to more than 150 global business leaders, including CEOs and presidents of Google, Microsoft, Starbucks, United Way, RBC, Verizon, Southwest Airlines, Goldman Sachs, and H&R Block.

    This presentation shares key learnings from those leaders (captured in his Stronger Through Adversity book. It also provides practical tools researched by experts in neuropsychology, learning agility, adaptive leadership, and collaborative/continuous learning.

    Deploying his background as a clinical psychologist, leadership consultant, and organizational 5 development specialist, Joseph offers the audience needed resources to ensure sustained personal and organizational growth • even in the toughest of times.

  • IT'S NOT EASY ENOUGH - STREAMLINING HUMAN EXPERIENCES THROUGH PEOPLE, PROCESS, AND TECHNOLOGY

    How much effort does it take for your customers to get their needs met?

    Customer retention requires well-designed experiences that make it easy for customers to get what they want and need.

    Joseph offers audience members experience design tools like "Way We Serve Statements™," ecosystem blueprints, and empathy maps. These resources enable participants to meet customer needs, reduce customer effort, and target moments that matter most to customers.

    Audience members benefit from proven tools that Joseph uses with clients in healthcare, retail, financial services, insurance, construction, e-commerce, insurance, food service, and hospitality.

  • LISTEN, EMPATHIZE, ADD VALUE AND DELIGHT - CRAFTING EXPERIENCES THAT DRIVE LOYALTY & REFERRALS

    If you want repeat business and customer referrals, you need to do more than meet customer needs.

    In this presentation, Joseph shares his LEAD model of customer engagement which focuses on 4 listening, empathy, value creation, and anticipating needs.

    Developed through his work with Mercedes-Benz, The Ritz-Carlton Hotel Company, Godiva Chocolate, Pandora Jewelry, and UCLA Health System, this keynote provides assets for understanding stated and unstated customer needs. It also fosters stronger emotional connections with core customer segments and the ability to deliver customer value consistently.

    Joseph helps audience members anticipate customer preferences and develop scalable solutions that fuel customer delight and loyalty.

  • ATTRACTING AND RETAINING TEAM MEMBERS AND CUSTOMERS - A TOOLKIT FOR HUMAN-CENTRIC CULTURE

    You aren't in business to create profits; you are in business to serve team members and customers. Sustained profits follow when you care for and about the people inside and outside your organization.

    This keynote spotlights how every individual can contribute to a constructive and empowering culture. Joseph provides actionable tools for driving autonomy, meaning, and purpose. Borrowing from his work with and books about companies like the Ritz-Carlton Hotel Company, Zappos, Mercedes-Benz, and the Pike Place Fish Market, this culture-building content increases employee engagement, customer loyalty, and meteoric growth.

  • IT'S PERSONAL: SUSTAINABLE SUCCESS THROUGH HUMAN-POWERED AN TECHNOLOGY-AIDED EXPERIENCES

    Team members and customers want experiences personalized for them.

    In this presentation, Joseph provides tools for forging personal emotional connections (PECs) with those you serve.

    Based on his work with (and books about) companies like Airbnb, Starbucks, The Ritz-Carlton Hotel Company, and Zappos, attendees will leave with insights and resources for creating customer belonging, uncovering stated and unstated customer needs, and delivering personal and loyalty-building experiences.

Joseph Michelli Videos

  • Stronger Through Adversity with Joseph Michelli | Brainfluence ...
    Dec 3, 2020 ... Joseph Michelli, Ph.D., is a certified customer experience and speaking professional. He is also Global Guru's #1 US-based customer...
  • Mentor of the Month: Joseph Michelli "The Airbnb Way"
    In addition to being a New York Times #1 bestselling author of books about world-class customer experience providers (e.g., Starbucks, The...
  • Is Your Legacy Personal? Or All Business? | Joseph Michelli
    Every day business work to determine their brand message. Successful companies have given us a way to look into this process, and apply it to our own...

Joseph Michelli Books

FAQs on booking Joseph Michelli

  • How to book Joseph Michelli?

    Our booking agents have successfully helped clients around the world secure talent like Joseph Michelli for both live and virtual events for over 20 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers for speaking engagements, personal appearances, product endorsements, or corporate entertainment. Fill out a booking request form for Joseph Michelli, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Joseph Michelli or any other celebrity of your choice.
  • How much does it cost to book Joseph Michelli?

    Booking fees for Joseph Michelli, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies between live and virtual events. Other factors that can affect speaker fees include the talent's schedule, market conditions, length of presentation, and the location of the event. The live and virtual event speaking fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Joseph Michelli, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • Who is the agent for Joseph Michelli?

    All American Entertainment has successfully secured celebrity talent like Joseph Michelli for clients worldwide for more than 20 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Joseph Michelli for your next private or corporate function.
  • What is a full-service talent booking agency?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Joseph Michelli or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Joseph Michelli or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.

Joseph Michelli is a keynote speaker and industry expert who speaks on a wide range of topics such as RESILIENT, AGILE, AND ADAPTIVE - MASTERING ADVERSITY AND SUSTAINING SUCCESS, IT'S NOT EASY ENOUGH - STREAMLINING HUMAN EXPERIENCES THROUGH PEOPLE, PROCESS, AND TECHNOLOGY, LISTEN, EMPATHIZE, ADD VALUE AND DELIGHT - CRAFTING EXPERIENCES THAT DRIVE LOYALTY & REFERRALS, ATTRACTING AND RETAINING TEAM MEMBERS AND CUSTOMERS - A TOOLKIT FOR HUMAN-CENTRIC CULTURE and IT'S PERSONAL: SUSTAINABLE SUCCESS THROUGH HUMAN-POWERED AN TECHNOLOGY-AIDED EXPERIENCES. The estimated speaking fee range to book Joseph Michelli for your event is $20,000 - $30,000. Joseph Michelli generally travels from Pinellas Park, FL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Dennis Snow, Robert Spector, Dee Ann Turner, Adrian Gostick and Doug Lipp. Contact All American Speakers for ratings, reviews, videos and information on scheduling Joseph Michelli for an upcoming live or virtual event.

Joseph Michelli Speaking Topics

  • RESILIENT, AGILE, AND ADAPTIVE - MASTERING ADVERSITY AND SUSTAINING SUCCESS

    How do you ensure your people and your organization successfully face challenges and emergestronger from adversity?

    Joseph asked that question to more than 150 global business leaders, including CEOs and presidents of Google, Microsoft, Starbucks, United Way, RBC, Verizon, Southwest Airlines, Goldman Sachs, and H&R Block.

    This presentation shares key learnings from those leaders (captured in his Stronger Through Adversity book. It also provides practical tools researched by experts in neuropsychology, learning agility, adaptive leadership, and collaborative/continuous learning.

    Deploying his background as a clinical psychologist, leadership consultant, and organizational 5 development specialist, Joseph offers the audience needed resources to ensure sustained personal and organizational growth • even in the toughest of times.

  • IT'S NOT EASY ENOUGH - STREAMLINING HUMAN EXPERIENCES THROUGH PEOPLE, PROCESS, AND TECHNOLOGY

    How much effort does it take for your customers to get their needs met?

    Customer retention requires well-designed experiences that make it easy for customers to get what they want and need.

    Joseph offers audience members experience design tools like "Way We Serve Statements™," ecosystem blueprints, and empathy maps. These resources enable participants to meet customer needs, reduce customer effort, and target moments that matter most to customers.

    Audience members benefit from proven tools that Joseph uses with clients in healthcare, retail, financial services, insurance, construction, e-commerce, insurance, food service, and hospitality.

  • LISTEN, EMPATHIZE, ADD VALUE AND DELIGHT - CRAFTING EXPERIENCES THAT DRIVE LOYALTY & REFERRALS

    If you want repeat business and customer referrals, you need to do more than meet customer needs.

    In this presentation, Joseph shares his LEAD model of customer engagement which focuses on 4 listening, empathy, value creation, and anticipating needs.

    Developed through his work with Mercedes-Benz, The Ritz-Carlton Hotel Company, Godiva Chocolate, Pandora Jewelry, and UCLA Health System, this keynote provides assets for understanding stated and unstated customer needs. It also fosters stronger emotional connections with core customer segments and the ability to deliver customer value consistently.

    Joseph helps audience members anticipate customer preferences and develop scalable solutions that fuel customer delight and loyalty.

  • ATTRACTING AND RETAINING TEAM MEMBERS AND CUSTOMERS - A TOOLKIT FOR HUMAN-CENTRIC CULTURE

    You aren't in business to create profits; you are in business to serve team members and customers. Sustained profits follow when you care for and about the people inside and outside your organization.

    This keynote spotlights how every individual can contribute to a constructive and empowering culture. Joseph provides actionable tools for driving autonomy, meaning, and purpose. Borrowing from his work with and books about companies like the Ritz-Carlton Hotel Company, Zappos, Mercedes-Benz, and the Pike Place Fish Market, this culture-building content increases employee engagement, customer loyalty, and meteoric growth.

  • IT'S PERSONAL: SUSTAINABLE SUCCESS THROUGH HUMAN-POWERED AN TECHNOLOGY-AIDED EXPERIENCES

    Team members and customers want experiences personalized for them.

    In this presentation, Joseph provides tools for forging personal emotional connections (PECs) with those you serve.

    Based on his work with (and books about) companies like Airbnb, Starbucks, The Ritz-Carlton Hotel Company, and Zappos, attendees will leave with insights and resources for creating customer belonging, uncovering stated and unstated customer needs, and delivering personal and loyalty-building experiences.

Joseph Michelli Speaker Videos

  • Stronger Through Adversity with Joseph Michelli | Brainfluence ...
    Dec 3, 2020 ... Joseph Michelli, Ph.D., is a certified customer experience and speaking professional. He is also Global Guru's #1 US-based customer service ...
    Mentor of the Month: Joseph Michelli "The Airbnb Way"
    In addition to being a New York Times #1 bestselling author of books about world-class customer experience providers (e.g., Starbucks, The Ritz-Carlton Hotel Company, Zappos, and the Pike Place Fish...
  • Is Your Legacy Personal? Or All Business? | Joseph Michelli
    Every day business work to determine their brand message. Successful companies have given us a way to look into this process, and apply it to our own lives. Each of us is living our our brand...
    Subway Legacy | Joseph Michelli | The Michelli Experience
    Great brands recognize it's not about short-term profits but the lasting legacy.

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Speakers Similar to Joseph Michelli

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

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