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Joseph Michelli

Author of "The Starbucks Experience" and "The Zappos Experience"

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 Joseph Michelli Biography

Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, author and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.

Dr. Michelli's latest book, "Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products and Your People" releases in September 2013. Joseph is a Wall Street Journal, USA Today, Publishers Weekly, Nielson Bookscan and New York Times No. 1 bestselling author of books like "The Zappos Experience: 5 Principles to Inspire Engage and WOW," "Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience" from UCLA Health System, "The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary," "The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience" Courtesy of The Ritz-Carlton Hotel Company and "When Fish Fly: Lessons for Creating a Vital and Energized Workplace," which was co-authored with the owner of the "World Famous" Pike Place Fish Market in Seattle.

Joseph Michelli received his Bachelor’s Degree from the University of Denver and his Masters and Doctorate from the University of Southern California. He is a professional member of the National Speakers Association and the Authors Guild. Joseph has won the Asian Brand Excellence Award and achieved numerous other writing and presentation honors. He is an editorial board member for the Beryl Institute's Patient Experience Journal (PXJ) and on the founders council of CustomerExperienceOne.

Having journeyed with his late wife, Nora, through a six-year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer as well as abating world hunger. Dr. Michelli believes his greatest accomplishment is his ability to learn from the laughter and humor of his children, Andrew and Fiona.

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Videos
Books
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

Speaking Topics
  • Dr. Michelli presents on a wide variety of topics. These sample presentations can take the form of keynote addresses, workshops, break-out sessions, or training sessions. All presentations can be tailored for mixed audiences or targeted exclusively for senior leadership teams, middle managers, and/or frontline staff. Presentation/workshops based on Dr. Michelli's bestselling business books:

  • "The Zappos Experience - 5 Principles to Inspire, Engage, and WOW"

    Culture, culture, culture! This presentation highlights tools that have created a rich and unorthodox service culture at Zappos. Against all odds this online business (known primarily for selling shoes in a playful and emotionally engaging ways) has revolutionized social media strategies, developed an environment which has earned it a consistent spot in the top ten of Fortune Magazine's best places to work, created zealous fans, and attracted Amazon.com as a purchaser for more than 1.2 billion dollars. In this keynote or workshop, Dr. Michelli outlines the 5 principles leaders and frontline worker can use to "zappify" enduring success (Serve a Perfect Fit, Make it Effortlessly Swift, Step Into the Personal, S T R E T C H, and Play to Win). It's time to integrate (not balance) work and fun. It's time to benefit from the unique and effective customer employee and customer engagement techniques of Zappos!

  • Prescription for Excellence Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

    Imagine running a business that requires the innovation of Apple, the commitment to safety of NASA, and the customer service of The Ritz-Carlton. Further, imagine your mandate demands you are a world-class educator, your work product holds life and death in the balance and you are responsible for discoveries that shape the future of medicine
    • that is the charter of UCLA Health System and as such UCLA offers a view into a diverse set of challenges faced by most businesses. Borrowing from transformational leadership at UCLA, Dr. Michelli outlines lessons on how to catapult your business to preeminence at an unusually rapid pace, transform the satisfaction and engagement of your customers through a service-centric approach, achieve enviable profitability during economic downturns and re-design, elevate, and humanize your customer experience. Through the context of business principles like Commit to Care, Make the Best Better, and Create the Future, Dr. Michelli offers insights to elevating service excellence by consistently executing against the highest service standards.

  • The New Gold Standard: Leadership Principles for Creating Legendary Customer Experiences

    In this presentation, Dr. Michelli examines how to deliver legendary customer experiences such as those consistently offered by The Ritz-Carlton Hotel Company. The New Gold Standard presents cutting edge leadership strategies for selection, training, and retention of the "right" staff. It demonstrates how leaders and front line workers can drive staff engagement and ownership behavior that ultimately produces transformational customer experiences. Expounding on leadership principles such as "Define and Refine," "Empower Through Trust," and "It's Not About You," this presentation examines ways to keep your service relevant to changing customer needs and shifting economic times.

  • The Starbucks Experience - 5 Principles for Turning Ordinary into Extraordinary

    By strategically focusing and executing on the details of the internal and external customer experience, Starbucks has become an employer and coffee provider of choice. In essence, Starbucks has become a name synonymous with coffee itself. While most people see Starbucks as a coffee company that serves people, its success is based on the inverse. It is a people company serving coffee. In this keynote or workshop, Dr. Michelli shows frontline workers and business leaders how to "stage" and perform on their brand's promise. He analyzes the importance of identifying a desired emotional connection with the customer. Further, Dr. Michelli helps participants see the important distinction between "good" and "bad" profit ( for example, bad profit is that made at the expense of the customer need). Using principles like "Make it Your Own," "Surprise and Delight," and "Embrace Resistance," Dr. Michelli shows how to create the ultimate customer experience. Lights, camera, action
    • your experience awaits.

FAQs
  • HOW TO BOOK Joseph Michelli?

    Our booking agents have successfully helped clients around the world secure talent like Joseph Michelli for speaking engagements, personal appearances, product endorsements, or corporate entertainment for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers. Fill out a booking request form for Joseph Michelli, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Joseph Michelli or any other celebrity of your choice.
  • HOW MUCH DOES IT COST TO BOOK Joseph Michelli?

    Booking fees for Joseph Michelli, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies according to the circumstances, including the talent's schedule, market conditions, length of presentation, and the location of the event. Speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Joseph Michelli, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • WHO IS THE AGENT FOR Joseph Michelli?

    All American Entertainment has successfully secured celebrity talent like Joseph Michelli for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Joseph Michelli for your next private or corporate function.
  • WHAT IS A FULL-SERVICE TALENT BOOKING AGENCY?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Joseph Michelli or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Joseph Michelli or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.
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This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

Joseph Michelli

Author of "The Starbucks Experience" and "The Zappos Experience"

Travels From:
Pinellas Park, FL, USA
Speaking Fee:

Joseph Michelli Biography

Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, author and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.

Dr. Michelli's latest book, "Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products and Your People" releases in September 2013. Joseph is a Wall Street Journal, USA Today, Publishers Weekly, Nielson Bookscan and New York Times No. 1 bestselling author of books like "The Zappos Experience: 5 Principles to Inspire Engage and WOW," "Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience" from UCLA Health System, "The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary," "The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience" Courtesy of The Ritz-Carlton Hotel Company and "When Fish Fly: Lessons for Creating a Vital and Energized Workplace," which was co-authored with the owner of the "World Famous" Pike Place Fish Market in Seattle.

Joseph Michelli received his Bachelor’s Degree from the University of Denver and his Masters and Doctorate from the University of Southern California. He is a professional member of the National Speakers Association and the Authors Guild. Joseph has won the Asian Brand Excellence Award and achieved numerous other writing and presentation honors. He is an editorial board member for the Beryl Institute's Patient Experience Journal (PXJ) and on the founders council of CustomerExperienceOne.

Having journeyed with his late wife, Nora, through a six-year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer as well as abating world hunger. Dr. Michelli believes his greatest accomplishment is his ability to learn from the laughter and humor of his children, Andrew and Fiona.

Joseph Michelli Videos

  • Joseph Michelli - Customer Experience Expert | Bestselling Author
  • Subway Legacy | Joseph Michelli | The Michelli Experience

Joseph Michelli Books

Joseph Michelli Speaking Topics

  • Dr. Michelli presents on a wide variety of topics. These sample presentations can take the form of keynote addresses, workshops, break-out sessions, or training sessions. All presentations can be tailored for mixed audiences or targeted exclusively for senior leadership teams, middle managers, and/or frontline staff. Presentation/workshops based on Dr. Michelli's bestselling business books:

  • "The Zappos Experience - 5 Principles to Inspire, Engage, and WOW"

    Culture, culture, culture! This presentation highlights tools that have created a rich and unorthodox service culture at Zappos. Against all odds this online business (known primarily for selling shoes in a playful and emotionally engaging ways) has revolutionized social media strategies, developed an environment which has earned it a consistent spot in the top ten of Fortune Magazine's best places to work, created zealous fans, and attracted Amazon.com as a purchaser for more than 1.2 billion dollars. In this keynote or workshop, Dr. Michelli outlines the 5 principles leaders and frontline worker can use to "zappify" enduring success (Serve a Perfect Fit, Make it Effortlessly Swift, Step Into the Personal, S T R E T C H, and Play to Win). It's time to integrate (not balance) work and fun. It's time to benefit from the unique and effective customer employee and customer engagement techniques of Zappos!

  • Prescription for Excellence Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

    Imagine running a business that requires the innovation of Apple, the commitment to safety of NASA, and the customer service of The Ritz-Carlton. Further, imagine your mandate demands you are a world-class educator, your work product holds life and death in the balance and you are responsible for discoveries that shape the future of medicine
    • that is the charter of UCLA Health System and as such UCLA offers a view into a diverse set of challenges faced by most businesses. Borrowing from transformational leadership at UCLA, Dr. Michelli outlines lessons on how to catapult your business to preeminence at an unusually rapid pace, transform the satisfaction and engagement of your customers through a service-centric approach, achieve enviable profitability during economic downturns and re-design, elevate, and humanize your customer experience. Through the context of business principles like Commit to Care, Make the Best Better, and Create the Future, Dr. Michelli offers insights to elevating service excellence by consistently executing against the highest service standards.

  • The New Gold Standard: Leadership Principles for Creating Legendary Customer Experiences

    In this presentation, Dr. Michelli examines how to deliver legendary customer experiences such as those consistently offered by The Ritz-Carlton Hotel Company. The New Gold Standard presents cutting edge leadership strategies for selection, training, and retention of the "right" staff. It demonstrates how leaders and front line workers can drive staff engagement and ownership behavior that ultimately produces transformational customer experiences. Expounding on leadership principles such as "Define and Refine," "Empower Through Trust," and "It's Not About You," this presentation examines ways to keep your service relevant to changing customer needs and shifting economic times.

  • The Starbucks Experience - 5 Principles for Turning Ordinary into Extraordinary

    By strategically focusing and executing on the details of the internal and external customer experience, Starbucks has become an employer and coffee provider of choice. In essence, Starbucks has become a name synonymous with coffee itself. While most people see Starbucks as a coffee company that serves people, its success is based on the inverse. It is a people company serving coffee. In this keynote or workshop, Dr. Michelli shows frontline workers and business leaders how to "stage" and perform on their brand's promise. He analyzes the importance of identifying a desired emotional connection with the customer. Further, Dr. Michelli helps participants see the important distinction between "good" and "bad" profit ( for example, bad profit is that made at the expense of the customer need). Using principles like "Make it Your Own," "Surprise and Delight," and "Embrace Resistance," Dr. Michelli shows how to create the ultimate customer experience. Lights, camera, action
    • your experience awaits.

FAQs on booking Joseph Michelli

  • How to book Joseph Michelli?

    Our booking agents have successfully helped clients around the world secure talent like Joseph Michelli for speaking engagements, personal appearances, product endorsements, or corporate entertainment for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers. Fill out a booking request form for Joseph Michelli, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Joseph Michelli or any other celebrity of your choice.
  • How much does it cost to book Joseph Michelli?

    Booking fees for Joseph Michelli, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies according to the circumstances, including the talent's schedule, market conditions, length of presentation, and the location of the event. Speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Joseph Michelli, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • Who is the agent for Joseph Michelli?

    All American Entertainment has successfully secured celebrity talent like Joseph Michelli for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Joseph Michelli for your next private or corporate function.
  • What is a full-service talent booking agency?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Joseph Michelli or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Joseph Michelli or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.

Joseph Michelli is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book Joseph Michelli for your event is $10,000 - $20,000. Joseph Michelli generally travels from Pinellas Park, FL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Dennis Snow, Doug Lipp, Pat Williams, Dr. Kevin Freiberg and Shawn Achor. Contact All American Speakers for ratings, reviews, videos and information on scheduling Joseph Michelli for an upcoming event.

Joseph Michelli Speaker Videos

  • Joseph Michelli - Customer Experience Expert | Bestselling Author
    Subway Legacy | Joseph Michelli | The Michelli Experience

Joseph Michelli Speaking Topics

  • Dr. Michelli presents on a wide variety of topics. These sample presentations can take the form of keynote addresses, workshops, break-out sessions, or training sessions. All presentations can be tailored for mixed audiences or targeted exclusively for senior leadership teams, middle managers, and/or frontline staff. Presentation/workshops based on Dr. Michelli's bestselling business books:

  • "The Zappos Experience - 5 Principles to Inspire, Engage, and WOW"

    Culture, culture, culture! This presentation highlights tools that have created a rich and unorthodox service culture at Zappos. Against all odds this online business (known primarily for selling shoes in a playful and emotionally engaging ways) has revolutionized social media strategies, developed an environment which has earned it a consistent spot in the top ten of Fortune Magazine's best places to work, created zealous fans, and attracted Amazon.com as a purchaser for more than 1.2 billion dollars. In this keynote or workshop, Dr. Michelli outlines the 5 principles leaders and frontline worker can use to "zappify" enduring success (Serve a Perfect Fit, Make it Effortlessly Swift, Step Into the Personal, S T R E T C H, and Play to Win). It's time to integrate (not balance) work and fun. It's time to benefit from the unique and effective customer employee and customer engagement techniques of Zappos!

  • Prescription for Excellence Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

    Imagine running a business that requires the innovation of Apple, the commitment to safety of NASA, and the customer service of The Ritz-Carlton. Further, imagine your mandate demands you are a world-class educator, your work product holds life and death in the balance and you are responsible for discoveries that shape the future of medicine
    • that is the charter of UCLA Health System and as such UCLA offers a view into a diverse set of challenges faced by most businesses. Borrowing from transformational leadership at UCLA, Dr. Michelli outlines lessons on how to catapult your business to preeminence at an unusually rapid pace, transform the satisfaction and engagement of your customers through a service-centric approach, achieve enviable profitability during economic downturns and re-design, elevate, and humanize your customer experience. Through the context of business principles like Commit to Care, Make the Best Better, and Create the Future, Dr. Michelli offers insights to elevating service excellence by consistently executing against the highest service standards.

  • The New Gold Standard: Leadership Principles for Creating Legendary Customer Experiences

    In this presentation, Dr. Michelli examines how to deliver legendary customer experiences such as those consistently offered by The Ritz-Carlton Hotel Company. The New Gold Standard presents cutting edge leadership strategies for selection, training, and retention of the "right" staff. It demonstrates how leaders and front line workers can drive staff engagement and ownership behavior that ultimately produces transformational customer experiences. Expounding on leadership principles such as "Define and Refine," "Empower Through Trust," and "It's Not About You," this presentation examines ways to keep your service relevant to changing customer needs and shifting economic times.

  • The Starbucks Experience - 5 Principles for Turning Ordinary into Extraordinary

    By strategically focusing and executing on the details of the internal and external customer experience, Starbucks has become an employer and coffee provider of choice. In essence, Starbucks has become a name synonymous with coffee itself. While most people see Starbucks as a coffee company that serves people, its success is based on the inverse. It is a people company serving coffee. In this keynote or workshop, Dr. Michelli shows frontline workers and business leaders how to "stage" and perform on their brand's promise. He analyzes the importance of identifying a desired emotional connection with the customer. Further, Dr. Michelli helps participants see the important distinction between "good" and "bad" profit ( for example, bad profit is that made at the expense of the customer need). Using principles like "Make it Your Own," "Surprise and Delight," and "Embrace Resistance," Dr. Michelli shows how to create the ultimate customer experience. Lights, camera, action
    • your experience awaits.

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During normal business hours, we respond to most inquiries within 4 hours.

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Speakers Similar to Joseph Michelli

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

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