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Fred Reichheld

Founder of Bain & Company's Loyalty Practice; Author of "The Ultimate Question"

Founder of Bain & Company's Loyalty Practice; Author of "The Ultimate Question"

Travels From Travels From:
Miami, FL, USA
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Fred Reichheld Biography

Fred Reichheld is the creator of the Net Promoter system of management, the founder of Bain & Company’s Loyalty practice, and the author of five books including the New York Times bestseller "The Ultimate Question 2.0."

He is currently a fellow and senior advisory partner at Bain, where he has worked since 1977. Reichheld is a frequent speaker at major business forums, and his work on customer loyalty has been widely covered in the Wall Street Journal, New York Times, Financial Times, Fortune, Businessweek, and The Economist. He has made fifteen contributions to the Harvard Business Review and, in 2012, became one of the original LinkedIn Influencers, an invitation-only group of corporate leaders and public figures who are thought leaders in their respective fields.

In 2003, Consulting Magazine named Reichheld as one of the world’s “25 Most Influential Consultants.” According to the New York Times, Reichheld “put loyalty economics on the map.” The Economist refers to him as the “high priest” of loyalty. Reichheld graduated from Harvard College (BA, 1974) and Harvard Business School (MBA, 1978). He is based in Cape Cod and Miami.

BOOK Fred Reichheld

Speaker profile last updated by AAE Talent Team on 05/16/2024.

Fred Reichheld Speaking Topics

  • Inspire Your Teams with a Winning Purpose--Enriching Customer Lives

    Learn how Net Promoter superstar companies generate Earned Growth

  • Using Net Promoter the Right Way--to Generate Superior Shareholder Returns

    Learn the best practices of NPS superstar companies--and how to do NPS right

  • Understanding the Link Between Customer and Employee Loyalty

    To succeed, leaders must build a customer culture--learn how the NPS superstars do it

Fred Reichheld Videos

  • Full Episode - Fred Reichheld - YouTube
    Named by The Economist as the "high priest" of loyalty, Fred Reichheld is the creator of the Net Promoter System℠ (NPS®) and one of the ...
  • Build Brand Loyalty with the Net Promoter Score (with Fred ...
    Fred Reichheld is the creator of the Net Promoter® system of management, the founder of Bain & Company's Loyalty practice, and the author of ...
  • Win on Purpose: Fred Reichheld - YouTube
    Join bestselling author and customer loyalty expert Fred Reichheld as he shares how organizations have achieved success by focusing on the ...

Fred Reichheld Books

  • The Ultimate Question: Driving Good Profits and True Growth
    The Ultimate Question: Driving Good Profits and True Growth
  • Loyalty Rules: How Today's Leaders Build Lasting Relationships
    Loyalty Rules: How Today's Leaders Build Lasting Relationships
  • The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
    The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

FAQs on booking Fred Reichheld

  • How do I book Fred Reichheld to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Fred Reichheld for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Fred Reichheld, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Fred Reichheld or any other speaker of your choice.
  • What are the speaker fees for Fred Reichheld

    Speaking fees for Fred Reichheld, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Fred Reichheld are for live events and for virtual events. For the most current speaking fee to hire Fred Reichheld, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Fred Reichheld speak about?

    Fred Reichheld is a keynote speaker and industry expert whose speaking topics include Authors, Business, Business Leadership, College, Customer Service, Human Resources, Innovation, Leadership, Literary, Thought Leadership, Virtual.
  • Where does Fred Reichheld travel from?

    Fred Reichheld generally travels from Miami, FL, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is Fred Reichheld’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Fred Reichheld for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Fred Reichheld for your next private or corporate function.
  • What is a full-service speaker booking agency?

    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Fred Reichheld or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
  • Why is AAE Speakers Bureau different from other booking agencies?

    If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.

Fred Reichheld is a keynote speaker and industry expert who speaks on a wide range of topics such as Inspire Your Teams with a Winning Purpose--Enriching Customer Lives, Using Net Promoter the Right Way--to Generate Superior Shareholder Returns and Understanding the Link Between Customer and Employee Loyalty. The estimated speaking fee range to book Fred Reichheld for your event is $30,000 - $50,000. Fred Reichheld generally travels from Miami, FL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Doug Lipp, Dennis Snow, Richard Florida, Josh Linkner and Patrick Lencioni. Contact All American Speakers for ratings, reviews, videos and information on scheduling Fred Reichheld for an upcoming live or virtual event.

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