Senior Director of Customer Service, Zappos Brand Ambassador, Customer Loyalty Expert
Rob Siefker Biography
Rob Siefker joined Zappos.com in January of 2004 and currently holds the title of Senior Director of Customer Service Operations. His tenure at Zappos began as a temporary call center employee, during which time he has played a crucial role in expanding the Customer Loyalty Team from 30 to 500 employees. He has devoted his career to providing exemplary service both to customers and employees alike.
Siefker is a dedicated ambassador for the Zappos brand and is committed to nurturing a world-class culture within the company. He has been a speaker at various industry conferences, including those hosted by IQPC, Frost & Sullivan, and Marcus Evans. Additionally, he has shared his insights as a guest speaker at Purdue University’s Center for Customer Driven Quality.
Originally from Denver, Rob Siefker completed his BA in History from Santa Clara University in 2002.
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Rob Siefker Speaking Topics
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Simple Secrets to Satisfaction
In this presentation, Zappos director of customer loyalty and speaker Rob Siefker will share his unique insights and experiences on how to improve and maintain a positive company culture and how it translates to passionate, committed employees and happy, loyal customers.
Rob Siefker Videos
Rob Siefker Explains Zappos CLT on Vimeo
Jared Hamilton sits down with Rob Siefker, Director of CLT at Zappos, to discuss how Zappos has created a Customer Loyalty Team to be one of the...
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What topics does Rob Siefker speak about?
Rob Siefker is a keynote speaker and industry expert whose speaking topics include Business, Customer Experience, Human Resources, Marketing, Teamwork & Teambuilding -
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Rob Siefker is a keynote speaker and industry expert who speaks on a wide range of topics such as Simple Secrets to Satisfaction. The estimated speaking fee range to book Rob Siefker for your event is available upon request. Rob Siefker generally travels from and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Louie Gravance, Dennis Snow, Doug Lipp, Mike Wittenstein and Micah Solomon. Contact All American Speakers for ratings, reviews, videos and information on scheduling Rob Siefker for an upcoming live or virtual event.
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