Customer Experience & Learning Development Expert; Former Senior Manager at The Walt Disney Company; Corporate Vice President at New York Life Insurance; Contributor to Fast Company & Forbes Magazine Middle East
Darryl Michael Speach Biography
Darryl Michael Speach is an authority in customer experience (CX) and learning and development (L&D), known for leading cultural and digital initiatives across industries including entertainment, healthcare, financial services, and hospitality. Speach’s philosophy—that customer experience is a key differentiator and that while products, services, and pricing can be replicated, exceptional service quality cannot—has influenced customer-centric leaders globally. As an author, consultant, and thought leader, Speach’s work has appeared in Fast Company, Forbes Magazine Middle East, Harvard Business Review Arabia, and CIPD Editorial.
Speach spent seven years with The Walt Disney Company, serving as a senior manager on the corporate alliance branding team and as a Disney University and Leaders Pathway instructor. He later became the company’s lead consultant for the Disney Institute and McKinsey & Company joint venture, focusing on customer experience and cultural transformation. In this role, Speach led client engagement teams for organizations in financial services, insurance, healthcare, pharmaceutical, and automotive sectors across Europe, the Middle East, Asia, and the United States. He provides insights into the processes behind the Disney Difference and demonstrates how organizations have adapted these practices to achieve measurable results.
Speach also served as corporate vice president of customer experience and innovation at New York Life Insurance and as vice president at BI Worldwide Consulting, where he led teams focused on sales and channel effectiveness, employee engagement, and customer loyalty programs for Fortune 100 companies. His achievements include establishing corporate universities at Centene Corporation and Majid Al Futtaim, and developing L&D programs such as the School of Analytics and Technology and the School of Great Moments. Speach partnered with Toyota North America to enhance dealership experiences by creating 14 customer-centric dealer service standards, implemented through training and formal recognition.
Speach is based in Riyadh and works with Saudi Entertainment Ventures (SEVEN), drawing on his Harvard Business School Executive Education background. While leading CAA’s global L&D function, he collaborated with talent agents, executive leadership, and a DEI consulting firm to launch customized learning journeys for employees. Speach specializes in leadership development, customer-centric culture design, customer loyalty, digital transformation, storytelling theory, and just-in-time learning. He holds an MBA from Chapman University’s Argyros School of Business and Economics, several industry certifications from the Center for Creative Leadership, and is an accredited deBono Six Thinking Hats facilitator.
As a former Disney University instructional designer and master facilitator, Speach integrates creativity, analytics, and engagement into his approach to learning. His work supports organizations seeking to build enduring customer-centric cultures.
Darryl Michael Speach Speaking Topics
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Customer Experience, Customer-Centric Culture Transformation, Customer-Centric Digital Transformation, People Performance Strategy, Leadership Excellence, "If Disney Ran Your Company"
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How do I book Darryl Michael Speach to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Darryl Michael Speach for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Darryl Michael Speach, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Darryl Michael Speach or any other speaker of your choice. -
What are the speaker fees for Darryl Michael Speach
Speaking fees for Darryl Michael Speach, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Darryl Michael Speach are $50,000 - $100,000 for live events and under $10,000 for virtual events. For the most current speaking fee to hire Darryl Michael Speach, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent. -
What topics does Darryl Michael Speach speak about?
Darryl Michael Speach is a keynote speaker and industry expert whose speaking topics include Business Leadership, Customer Experience, Disruptive Thinking, Executive Leadership, Human Resources, Leadership, Marketing, Peak Performance, Strategic Leadership, Teamwork & Teambuilding, Thought Leadership, Workshop -
Where does Darryl Michael Speach travel from?
Darryl Michael Speach generally travels from Saudi Arabia, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent. -
Who is Darryl Michael Speach’s agent?
AAE Speakers Bureau has successfully booked keynote speakers like Darryl Michael Speach for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Darryl Michael Speach for your next private or corporate function. -
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Darryl Michael Speach is a keynote speaker and industry expert who speaks on a wide range of topics such as Customer Experience, Customer-Centric Culture Transformation, Customer-Centric Digital Transformation, People Performance Strategy, Leadership Excellence, "If Disney Ran Your Company". The estimated speaking fee range to book Darryl Michael Speach for your event is $50,000 - $100,000. Darryl Michael Speach generally travels from Saudi Arabia and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are John "GUCCI" Foley, Cassandra Worthy, Doug Lipp, Dennis Snow and Lee Cockerell. Contact All American Speakers for ratings, reviews, videos and information on scheduling Darryl Michael Speach for an upcoming live or virtual event.
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