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Mike Wittenstein

Customer Experience and Service Design Expert

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 Mike Wittenstein Biography

Regardless of how much you spend to support it, your brand is still no better than how your customers experience it.

Yet memorable customer experience is one of the most taken-for-granted, business-building, loyalty-generating tools there are. Companies blindly assume theyre doing everything right, while customers drift aimlessly from one forgettable brand to another, in search of a better experience and deeper brand relationship.

Mike Wittenstein is the authority on customer experience. For more than 20 years he has been dedicated to helping companies design and engineer brand experiences that leave customers, employees, and shareholders raving.

So whether youre a CEO looking for help orchestrating powerful experiences that earn steadfast customer loyalty, increase revenue, and create sustainable competitive advantage, or a Meeting & Events Planner looking for a speaker to open eyes and inspire audiences, youve come to the right place.

For two decades, Mike Wittenstein has helped business leaders around the world differentiate their brands by dramatically improving their customer experience. In the process, those clients have gained market dominance, increased their sales, and/or discovered new, unexpected revenue streams.

Today Mike is a sought-after speaker and consultant. He works in the hospitality, retail, technology, healthcare, and entertainment industries, as well as other service categories. He partners with both established and emerging brands. He has helped retailers like Party City, Kinkos, Best Buy, Alternative Apparel and SOHO Office elevate their customer experience, while making it a lot more engaging - and even fun - for all involved. And his keen observational skills and plainspoken, approachable style have given clients like Apple, IBM, McDonald's, and iPay Technologies a looking glass view into how their company is perceived by everyday customers.

As an e-Visionary at IBM, Mike launched that company's first global experience design consulting practice. He was also co-founder and CEO of Galileo, a technology communications company nationally recognized for innovation and creativity.

His captivating stories teach companies how to move their products and services from commodities to objects of desire. And he regularly wows audiences with his friendly, smart and witty style, as they learn how to turn everyday customers into enthusiastic brand advocates.

Mike earned an MBA from the Thunderbird School of Global Management, the top International Business School in the world and his BA in foreign languages and cultures from the University of Florida. Mike speaks English, International English, Portuguese, Spanish, and Russian.

Testimonials

Morten Brante, Managing Principal, IBM

"Mike is probably the most creative thinker I have ever worked with in my career. He always brings a unique perspective to the table that makes you stop and rethink traditional approaches. Once introduced to Mike, I met monthly with him simply to pick his brain and bounce off ideas. As an executive in charge of 500 people, I gained a great edge with our strategies and their executions through my sessions with Mike."

Pat Haly, Chapter Chair, ExecuNet

"When Mike Wittenstein speaks, people listen. I've booked hundreds of experts and he is the best of the best. Mike is so passionate about customer experience as a way to transform businesses. He speaks from the heart and from his frontline experience of expertly guiding clients through this process. That's why my ExecuNet audiences always connect with him-and why I keep inviting him back!"

Tom Cramer, Moderator, The Brain Trust

"Mike Wittenstein has made an impact on the businesses of my CEO-level audiences. Through sharing ideas, presenting video clips and leading interactive exercises, he encouraged us to take a fresh look at our own business' customer experience. I was especially impressed with the way he spontaneously offered spot-on recommendations to those who had specific challenges. Within a few weeks of Mike's workshop, members have put his advice into action and gotten results. One CEO client who engaged Mike's services told me that she received more benefit from a half day experience with Mike than she received from a one month engagement from a related service provider."

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Videos
Speaking Topics
  • Apple-ization of Retail

    Learn valuable foundation principles you can apply to make your own business’s experience better as Mike reverse engineers the Apple brand for you. This topic can include interactive exercises and runs 45-90 minutes.

  • Anticipation

    Anticipate what your customers want and be ready to provide the outcomes they desire most. Knowing sooner makes all the difference. Mike uses vivid stories and quick-to-grasp principles to show you how to enhance your customer’s experience without breaking the bank. This topic can include interactive exercises and runs 45-60 minutes.

  • Executive Roundtable

    For leadership teams just embarking on a customer experience project, trying to figure out where to go from here or create alignment, Mike uses a client-vetted, structured outline to get the conversation going. Mike’s boardroom skills are catalytic. This engagement works best in 30-180 minutes.

  • La “Apple-izacion” de las Tiendas Minoristas

    Aprende valiosos principios básicos que puedes aplicar para mejorar la experiencia de tu propia empresa gracias al trabajo de ingeniería inversa de la marca Apple que hace Mike para ti. Este tema puede incluir ejercicios interactivos y dura de 45 a 90 minutos.

  • Anticipacion: la Mejor y Mas Rentable Forma de Servicio

    Anticípate a lo que buscan tus clientes y prepárate para brindar los resultados que más desean. Saber de antemano supone una gran diferencia. Mike utiliza historias vívidas y principios fáciles de captar para mostrarte cómo mejorar la experiencia de tus clientes sin tirar la casa por la ventana. Este tema puede incluir ejercicios interactivos y dura de 45 a 60 minutos.

FAQs
  • HOW TO BOOK Mike Wittenstein?

    Our booking agents have successfully helped clients around the world secure talent like Mike Wittenstein for speaking engagements, personal appearances, product endorsements, or corporate entertainment for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers. Fill out a booking request form for Mike Wittenstein, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Mike Wittenstein or any other celebrity of your choice.
  • HOW MUCH DOES IT COST TO BOOK Mike Wittenstein?

    Booking fees for Mike Wittenstein, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies according to the circumstances, including the talent's schedule, market conditions, length of presentation, and the location of the event. Speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Mike Wittenstein, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • WHO IS THE AGENT FOR Mike Wittenstein?

    All American Entertainment has successfully secured celebrity talent like Mike Wittenstein for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Mike Wittenstein for your next private or corporate function.
  • WHAT IS A FULL-SERVICE TALENT BOOKING AGENCY?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Mike Wittenstein or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Mike Wittenstein or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.
Check Availability

Tell us about your event!

During normal business hours, we respond to most inquiries within 4 hours.

Users also viewed these speakers:

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

Mike Wittenstein

Customer Experience and Service Design Expert

Travels From:
Georgia, USA
Speaking Fee:
Categories:

Mike Wittenstein Biography

Regardless of how much you spend to support it, your brand is still no better than how your customers experience it.

Yet memorable customer experience is one of the most taken-for-granted, business-building, loyalty-generating tools there are. Companies blindly assume theyre doing everything right, while customers drift aimlessly from one forgettable brand to another, in search of a better experience and deeper brand relationship.

Mike Wittenstein is the authority on customer experience. For more than 20 years he has been dedicated to helping companies design and engineer brand experiences that leave customers, employees, and shareholders raving.

So whether youre a CEO looking for help orchestrating powerful experiences that earn steadfast customer loyalty, increase revenue, and create sustainable competitive advantage, or a Meeting & Events Planner looking for a speaker to open eyes and inspire audiences, youve come to the right place.

For two decades, Mike Wittenstein has helped business leaders around the world differentiate their brands by dramatically improving their customer experience. In the process, those clients have gained market dominance, increased their sales, and/or discovered new, unexpected revenue streams.

Today Mike is a sought-after speaker and consultant. He works in the hospitality, retail, technology, healthcare, and entertainment industries, as well as other service categories. He partners with both established and emerging brands. He has helped retailers like Party City, Kinkos, Best Buy, Alternative Apparel and SOHO Office elevate their customer experience, while making it a lot more engaging - and even fun - for all involved. And his keen observational skills and plainspoken, approachable style have given clients like Apple, IBM, McDonald's, and iPay Technologies a looking glass view into how their company is perceived by everyday customers.

As an e-Visionary at IBM, Mike launched that company's first global experience design consulting practice. He was also co-founder and CEO of Galileo, a technology communications company nationally recognized for innovation and creativity.

His captivating stories teach companies how to move their products and services from commodities to objects of desire. And he regularly wows audiences with his friendly, smart and witty style, as they learn how to turn everyday customers into enthusiastic brand advocates.

Mike earned an MBA from the Thunderbird School of Global Management, the top International Business School in the world and his BA in foreign languages and cultures from the University of Florida. Mike speaks English, International English, Portuguese, Spanish, and Russian.

Testimonials

Morten Brante, Managing Principal, IBM

"Mike is probably the most creative thinker I have ever worked with in my career. He always brings a unique perspective to the table that makes you stop and rethink traditional approaches. Once introduced to Mike, I met monthly with him simply to pick his brain and bounce off ideas. As an executive in charge of 500 people, I gained a great edge with our strategies and their executions through my sessions with Mike."

Pat Haly, Chapter Chair, ExecuNet

"When Mike Wittenstein speaks, people listen. I've booked hundreds of experts and he is the best of the best. Mike is so passionate about customer experience as a way to transform businesses. He speaks from the heart and from his frontline experience of expertly guiding clients through this process. That's why my ExecuNet audiences always connect with him-and why I keep inviting him back!"

Tom Cramer, Moderator, The Brain Trust

"Mike Wittenstein has made an impact on the businesses of my CEO-level audiences. Through sharing ideas, presenting video clips and leading interactive exercises, he encouraged us to take a fresh look at our own business' customer experience. I was especially impressed with the way he spontaneously offered spot-on recommendations to those who had specific challenges. Within a few weeks of Mike's workshop, members have put his advice into action and gotten results. One CEO client who engaged Mike's services told me that she received more benefit from a half day experience with Mike than she received from a one month engagement from a related service provider."

Mike Wittenstein Videos

  • Techniques from an Experience Designer
  • Speaker's Reel_2009
  • Sales Meeting for Auto Dealership_2010

Mike Wittenstein Speaking Topics

  • Apple-ization of Retail

    Learn valuable foundation principles you can apply to make your own business’s experience better as Mike reverse engineers the Apple brand for you. This topic can include interactive exercises and runs 45-90 minutes.

  • Anticipation

    Anticipate what your customers want and be ready to provide the outcomes they desire most. Knowing sooner makes all the difference. Mike uses vivid stories and quick-to-grasp principles to show you how to enhance your customer’s experience without breaking the bank. This topic can include interactive exercises and runs 45-60 minutes.

  • Executive Roundtable

    For leadership teams just embarking on a customer experience project, trying to figure out where to go from here or create alignment, Mike uses a client-vetted, structured outline to get the conversation going. Mike’s boardroom skills are catalytic. This engagement works best in 30-180 minutes.

  • La “Apple-izacion” de las Tiendas Minoristas

    Aprende valiosos principios básicos que puedes aplicar para mejorar la experiencia de tu propia empresa gracias al trabajo de ingeniería inversa de la marca Apple que hace Mike para ti. Este tema puede incluir ejercicios interactivos y dura de 45 a 90 minutos.

  • Anticipacion: la Mejor y Mas Rentable Forma de Servicio

    Anticípate a lo que buscan tus clientes y prepárate para brindar los resultados que más desean. Saber de antemano supone una gran diferencia. Mike utiliza historias vívidas y principios fáciles de captar para mostrarte cómo mejorar la experiencia de tus clientes sin tirar la casa por la ventana. Este tema puede incluir ejercicios interactivos y dura de 45 a 60 minutos.

FAQs on booking Mike Wittenstein

  • How to book Mike Wittenstein?

    Our booking agents have successfully helped clients around the world secure talent like Mike Wittenstein for speaking engagements, personal appearances, product endorsements, or corporate entertainment for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers. Fill out a booking request form for Mike Wittenstein, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Mike Wittenstein or any other celebrity of your choice.
  • How much does it cost to book Mike Wittenstein?

    Booking fees for Mike Wittenstein, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies according to the circumstances, including the talent's schedule, market conditions, length of presentation, and the location of the event. Speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Mike Wittenstein, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • Who is the agent for Mike Wittenstein?

    All American Entertainment has successfully secured celebrity talent like Mike Wittenstein for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Mike Wittenstein for your next private or corporate function.
  • What is a full-service talent booking agency?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Mike Wittenstein or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Mike Wittenstein or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.

Mike Wittenstein is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book Mike Wittenstein for your event is $20,000 - $30,000. Mike Wittenstein generally travels from GA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Micah Solomon, Dennis Snow, Shep Hyken, Michael Bergdahl and Christi Tasker. Contact All American Speakers for ratings, reviews, videos and information on scheduling Mike Wittenstein for an upcoming event.

Mike Wittenstein Speaker Videos

  • Techniques from an Experience Designer
    Speaker's Reel_2009
  • Sales Meeting for Auto Dealership_2010

Mike Wittenstein Speaking Topics

  • Apple-ization of Retail

    Learn valuable foundation principles you can apply to make your own business’s experience better as Mike reverse engineers the Apple brand for you. This topic can include interactive exercises and runs 45-90 minutes.

  • Anticipation

    Anticipate what your customers want and be ready to provide the outcomes they desire most. Knowing sooner makes all the difference. Mike uses vivid stories and quick-to-grasp principles to show you how to enhance your customer’s experience without breaking the bank. This topic can include interactive exercises and runs 45-60 minutes.

  • Executive Roundtable

    For leadership teams just embarking on a customer experience project, trying to figure out where to go from here or create alignment, Mike uses a client-vetted, structured outline to get the conversation going. Mike’s boardroom skills are catalytic. This engagement works best in 30-180 minutes.

  • La “Apple-izacion” de las Tiendas Minoristas

    Aprende valiosos principios básicos que puedes aplicar para mejorar la experiencia de tu propia empresa gracias al trabajo de ingeniería inversa de la marca Apple que hace Mike para ti. Este tema puede incluir ejercicios interactivos y dura de 45 a 90 minutos.

  • Anticipacion: la Mejor y Mas Rentable Forma de Servicio

    Anticípate a lo que buscan tus clientes y prepárate para brindar los resultados que más desean. Saber de antemano supone una gran diferencia. Mike utiliza historias vívidas y principios fáciles de captar para mostrarte cómo mejorar la experiencia de tus clientes sin tirar la casa por la ventana. Este tema puede incluir ejercicios interactivos y dura de 45 a 60 minutos.

Tell us about your event!

During normal business hours, we respond to most inquiries within 4 hours.

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Speakers Similar to Mike Wittenstein

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

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