Click to Open Search Bar

Lior Arussy

5 out of 5

Customer Experience Management Expert & Author

REQUEST BOOKING INFORMATION

 Lior Arussy Biography

One of the world’s leading authorities on customer experience, Lior Arussy is an experienced change practitioner, success accelerator, corporate culture expert, and founder of design and transformation firm Strativity Group. Called “a triple threat of transformation” by co-founder and founding editor of Fast Company William Taylor, Arussy is a unique, critical, global voice helping people worldwide achieve ultimate success.

Prior to founding Strativity Group, Arussy spent his career in executive positions at companies like Hewlett-Packard. With an understanding that traditional change management is not working, Arussy has worked with many of the world's top brands including Mercedes-Benz, Royal Caribbean Cruises, Thomson Reuters, HSBC, E.ON, FedEx, SAP, University of Pennsylvania, and Johnson & Johnson, among others, to recognize that the key to truly driving change for success is in putting employees at the center of transformation efforts. His methodology enabled Mercedes Benz to take the number 1 position in customer satisfaction in just two years. Another client, a European logistics corporation, leaped from 3% annual organic growth to 44% annual organic growth in just two years.

The recipient of the 2015 SmartCEO Circle of Excellence Award, Arussy was also presented the 2015 “Influential Leaders” award by CRM Magazine and named the #2 Top Global Guru in Customer Service by Global Gurus. Consulting Magazine also named Strativity “A Small Jewel” in 2017 and one of the fastest growing for the past three years. Strativity has the additional distinction of being named to the Inc. 5000 Honor Roll, reserved for firms who have been named to the Inc. 5000 list for 5 or more consecutive years.

In addition to his work with Strativity, Arussy is the author of seven books including the forthcoming Next is Now: 5 Steps for Embracing Change – Building a Business that Thrives into the Future (May 2018, Simon & Schuster), and his self-published Exceptionalize it! (2015), which has sold over 30,000 copies to date. Arussy has written over 250 articles for publications around the world, including the Harvard Business Review, and multitude of magazines and media outlets have cited his work, including MSNBC, CNBC, Bloomberg TV, the Wall Street Journal, Fast Company, CRM Magazine, Smart CEO Magazine, and Inc. magazine.

Arussy completed his undergraduate degree at Case Western Reserve University and received his MBA from Weatherhead School of Management. He resides in New Jersey with his wife and five children. When he’s not sampling fine chocolates or collecting Swiss watches, he enjoys exploring new cultures—2.6 million miles on United so far.

Videos
Books
Exceptionalize It!

Exceptionalize It!

Customer Experience Strategy - The Complete Guide From Innovation to Execution

Customer Experience Strategy - The Complete Guide From Innovation to Execution

Customer Experience Strategy-The Complete Guide from Innovation to Execution- Hard Back

Customer Experience Strategy-The Complete Guide from Innovation to Execution- Hard Back

Excellence Every Day: Make the Daily Choice-Inspire Your Employees and Amaze Your Customers

Excellence Every Day: Make the Daily Choice-Inspire Your Employees and Amaze Your Customers

Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right!

Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right!

Speaking Topics
  • Customer experience as an engine for growth or “Do You Really Love your customers?”

    While most organizations pursues a customer strategy, few actually maximize the financial benefits. How to create and execute a profitable customer strategy is the focal point of this keynote. Based on real life experience, we will explore the success (and some failures) of leading brands in their pursuit of profitable, lasting customer relationships.

  • Fusion of digital and human experiences Or “what would we all do when digital take over?”

    What is the future of the customer experience? Would it all be digital? Are all employees going to be extinct? Formulating the right balance between human and digital experiences as a value for customers will be the main theme of this presentation. Leveraging past technology transformations with the most current Gen Z research, this presentation will pave a path for the future of customer
    • organization relationships.

  • Change Resilience – The New Core Competence Or “why do we fear change so much (and deny that we do)?”

    Based on an HBR study, only 9% of strategic initiatives reach their successful implementation. The main reason: the human factor. For organizations to survive and thrive in the future, they need to develop a new core competence, change resilience. The scope and speed in which you will adapt to the next, will be the determining factor of your future existence. What is change resilience and how to turn it into a differentiator and success driver? The answer to these questions will be delivered during this inspiring presentation.

  • Culture as a platform for exceptional performance Or “what actions do your culture drive?”

    For many people culture is an enigma. We all talk about it and few can fully understand and gasp it. Yet culture drive performance and failing to lead it is failing to drive the organization to its fully potential. Culture will either evolve by itself or be led. What is culture? What is the narrative that drive performance in your organization? And most importantly how to develop and deploy a positive narrative that leads employees to exceptional performance? Exploring these topics will be at the center of this eye-opening keynote.

  • Survive or Thrive – The Choice is yours (Web Based Program)

    While Covid19 is unprecedented, we cant act as it is such. The rare and the few will emerge from this crisis thriving and not surviving. Using the Future Ready methods I established in Next Is Now (2018) this 60 minutes session enable employees and leaders to rethink their response to the crisis and provide with tools to LIVE through the crisis and make it meaningful as oppose to a passive event.

News
FAQs
  • HOW TO BOOK Lior Arussy?

    Our booking agents have successfully helped clients around the world secure talent like Lior Arussy for both live and virtual events for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers for speaking engagements, personal appearances, product endorsements, or corporate entertainment. Fill out a booking request form for Lior Arussy, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Lior Arussy or any other celebrity of your choice.
  • HOW MUCH DOES IT COST TO BOOK Lior Arussy?

    Booking fees for Lior Arussy, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies between live and virtual events. Other factors that can affect speaker fees include the talent's schedule, market conditions, length of presentation, and the location of the event. The live and virtual event speaking fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Lior Arussy, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • WHO IS THE AGENT FOR Lior Arussy?

    All American Entertainment has successfully secured celebrity talent like Lior Arussy for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Lior Arussy for your next private or corporate function.
  • WHAT IS A FULL-SERVICE TALENT BOOKING AGENCY?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Lior Arussy or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Lior Arussy or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.
Check Availability

Tell us about your event!

During normal business hours, we respond to most inquiries within 4 hours.

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

Lior Arussy

5 out of 5

Customer Experience Management Expert & Author

Travels From:
New York, NY, USA
Speaking Fee:
Live Event: $10,000 - $20,000  
Virtual Event: $5,000 - $10,000

Lior Arussy Biography

One of the world’s leading authorities on customer experience, Lior Arussy is an experienced change practitioner, success accelerator, corporate culture expert, and founder of design and transformation firm Strativity Group. Called “a triple threat of transformation” by co-founder and founding editor of Fast Company William Taylor, Arussy is a unique, critical, global voice helping people worldwide achieve ultimate success.

Prior to founding Strativity Group, Arussy spent his career in executive positions at companies like Hewlett-Packard. With an understanding that traditional change management is not working, Arussy has worked with many of the world's top brands including Mercedes-Benz, Royal Caribbean Cruises, Thomson Reuters, HSBC, E.ON, FedEx, SAP, University of Pennsylvania, and Johnson & Johnson, among others, to recognize that the key to truly driving change for success is in putting employees at the center of transformation efforts. His methodology enabled Mercedes Benz to take the number 1 position in customer satisfaction in just two years. Another client, a European logistics corporation, leaped from 3% annual organic growth to 44% annual organic growth in just two years.

The recipient of the 2015 SmartCEO Circle of Excellence Award, Arussy was also presented the 2015 “Influential Leaders” award by CRM Magazine and named the #2 Top Global Guru in Customer Service by Global Gurus. Consulting Magazine also named Strativity “A Small Jewel” in 2017 and one of the fastest growing for the past three years. Strativity has the additional distinction of being named to the Inc. 5000 Honor Roll, reserved for firms who have been named to the Inc. 5000 list for 5 or more consecutive years.

In addition to his work with Strativity, Arussy is the author of seven books including the forthcoming Next is Now: 5 Steps for Embracing Change – Building a Business that Thrives into the Future (May 2018, Simon & Schuster), and his self-published Exceptionalize it! (2015), which has sold over 30,000 copies to date. Arussy has written over 250 articles for publications around the world, including the Harvard Business Review, and multitude of magazines and media outlets have cited his work, including MSNBC, CNBC, Bloomberg TV, the Wall Street Journal, Fast Company, CRM Magazine, Smart CEO Magazine, and Inc. magazine.

Arussy completed his undergraduate degree at Case Western Reserve University and received his MBA from Weatherhead School of Management. He resides in New Jersey with his wife and five children. When he’s not sampling fine chocolates or collecting Swiss watches, he enjoys exploring new cultures—2.6 million miles on United so far.

Lior Arussy Videos

  • Lior Arussy Mobilizing Employees to Create Exceptional Experiences
    Apr 16, 2018 ... Lior Arussy Speaker: Lior Arussy is one of the world's leading consultants on customer experience and customer centric...
  • Accelerating Change and Driving Results - Lior Arussy - YouTube
    Aug 15, 2016 ... The Disruptive Age, the Entrepreneurial Age, the Digital Age: whatever we call it, we are undergoing a period of radical change in...
  • Lior Arussy - Customer Experience Management - YouTube
    Jun 16, 2014 ... Eagles Talent Speakers Bureau proudly presents Lior Arussy- http://www. eaglestalent.com/Lior-Arussy One of the world's leading...

Lior Arussy Books

Lior Arussy Speaking Topics

  • Customer experience as an engine for growth or “Do You Really Love your customers?”

    While most organizations pursues a customer strategy, few actually maximize the financial benefits. How to create and execute a profitable customer strategy is the focal point of this keynote. Based on real life experience, we will explore the success (and some failures) of leading brands in their pursuit of profitable, lasting customer relationships.

  • Fusion of digital and human experiences Or “what would we all do when digital take over?”

    What is the future of the customer experience? Would it all be digital? Are all employees going to be extinct? Formulating the right balance between human and digital experiences as a value for customers will be the main theme of this presentation. Leveraging past technology transformations with the most current Gen Z research, this presentation will pave a path for the future of customer
    • organization relationships.

  • Change Resilience – The New Core Competence Or “why do we fear change so much (and deny that we do)?”

    Based on an HBR study, only 9% of strategic initiatives reach their successful implementation. The main reason: the human factor. For organizations to survive and thrive in the future, they need to develop a new core competence, change resilience. The scope and speed in which you will adapt to the next, will be the determining factor of your future existence. What is change resilience and how to turn it into a differentiator and success driver? The answer to these questions will be delivered during this inspiring presentation.

  • Culture as a platform for exceptional performance Or “what actions do your culture drive?”

    For many people culture is an enigma. We all talk about it and few can fully understand and gasp it. Yet culture drive performance and failing to lead it is failing to drive the organization to its fully potential. Culture will either evolve by itself or be led. What is culture? What is the narrative that drive performance in your organization? And most importantly how to develop and deploy a positive narrative that leads employees to exceptional performance? Exploring these topics will be at the center of this eye-opening keynote.

  • Survive or Thrive – The Choice is yours (Web Based Program)

    While Covid19 is unprecedented, we cant act as it is such. The rare and the few will emerge from this crisis thriving and not surviving. Using the Future Ready methods I established in Next Is Now (2018) this 60 minutes session enable employees and leaders to rethink their response to the crisis and provide with tools to LIVE through the crisis and make it meaningful as oppose to a passive event.

FAQs on booking Lior Arussy

  • How to book Lior Arussy?

    Our booking agents have successfully helped clients around the world secure talent like Lior Arussy for both live and virtual events for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers for speaking engagements, personal appearances, product endorsements, or corporate entertainment. Fill out a booking request form for Lior Arussy, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Lior Arussy or any other celebrity of your choice.
  • How much does it cost to book Lior Arussy?

    Booking fees for Lior Arussy, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies between live and virtual events. Other factors that can affect speaker fees include the talent's schedule, market conditions, length of presentation, and the location of the event. The live and virtual event speaking fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Lior Arussy, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • Who is the agent for Lior Arussy?

    All American Entertainment has successfully secured celebrity talent like Lior Arussy for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Lior Arussy for your next private or corporate function.
  • What is a full-service talent booking agency?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Lior Arussy or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Lior Arussy or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.

Lior Arussy is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book Lior Arussy for your event is $10,000 - $20,000. Lior Arussy generally travels from New York, NY, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are . Contact All American Speakers for ratings, reviews, videos and information on scheduling Lior Arussy for an upcoming live or virtual event.

Lior Arussy Speaker Videos

  • Lior Arussy Mobilizing Employees to Create Exceptional Experiences
    Apr 16, 2018 ... Lior Arussy Speaker: Lior Arussy is one of the world's leading consultants on customer experience and customer centric transformation.
    Accelerating Change and Driving Results - Lior Arussy - YouTube
    Aug 15, 2016 ... The Disruptive Age, the Entrepreneurial Age, the Digital Age: whatever we call it, we are undergoing a period of radical change in traditional ...
  • Lior Arussy - Customer Experience Management - YouTube
    Jun 16, 2014 ... Eagles Talent Speakers Bureau proudly presents Lior Arussy- http://www. eaglestalent.com/Lior-Arussy One of the world's leading consultants ...
    Lior Arussy, Customer Experience Management, business keynote ...
    Mar 14, 2011 ... http://www.eaglestalent.com/Lior-Arussy -Eagles Talent Speakers Bureau presents Lior Arussy. Lior Arussy is one of the world's authorities on ...

Lior Arussy Speaking Topics

  • Customer experience as an engine for growth or “Do You Really Love your customers?”

    While most organizations pursues a customer strategy, few actually maximize the financial benefits. How to create and execute a profitable customer strategy is the focal point of this keynote. Based on real life experience, we will explore the success (and some failures) of leading brands in their pursuit of profitable, lasting customer relationships.

  • Fusion of digital and human experiences Or “what would we all do when digital take over?”

    What is the future of the customer experience? Would it all be digital? Are all employees going to be extinct? Formulating the right balance between human and digital experiences as a value for customers will be the main theme of this presentation. Leveraging past technology transformations with the most current Gen Z research, this presentation will pave a path for the future of customer
    • organization relationships.

  • Change Resilience – The New Core Competence Or “why do we fear change so much (and deny that we do)?”

    Based on an HBR study, only 9% of strategic initiatives reach their successful implementation. The main reason: the human factor. For organizations to survive and thrive in the future, they need to develop a new core competence, change resilience. The scope and speed in which you will adapt to the next, will be the determining factor of your future existence. What is change resilience and how to turn it into a differentiator and success driver? The answer to these questions will be delivered during this inspiring presentation.

  • Culture as a platform for exceptional performance Or “what actions do your culture drive?”

    For many people culture is an enigma. We all talk about it and few can fully understand and gasp it. Yet culture drive performance and failing to lead it is failing to drive the organization to its fully potential. Culture will either evolve by itself or be led. What is culture? What is the narrative that drive performance in your organization? And most importantly how to develop and deploy a positive narrative that leads employees to exceptional performance? Exploring these topics will be at the center of this eye-opening keynote.

  • Survive or Thrive – The Choice is yours (Web Based Program)

    While Covid19 is unprecedented, we cant act as it is such. The rare and the few will emerge from this crisis thriving and not surviving. Using the Future Ready methods I established in Next Is Now (2018) this 60 minutes session enable employees and leaders to rethink their response to the crisis and provide with tools to LIVE through the crisis and make it meaningful as oppose to a passive event.

Lior Arussy News

Tell us about your event!

During normal business hours, we respond to most inquiries within 4 hours.

  • Customized Service

    Our agents find the right fit for your event

  • Unparalleled Database

    Full access to all speakers & celebrities

  • One Stop Shopping

    A reliable and unbiased point of contact

  • Logistics Management

    Your personal Logistics Manager who takes care of all event details

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

TOP