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James Gilmore

Renowned Expert on Consumer Engagement & Experiential Marketing; Co-Founder of Strategic Horizons

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James Gilmore Biography

James H. Gilmore is co-founder of Aurora, Ohio-based Strategic Horizons LLP, a thinking studio dedicated to helping businesses conceive and design new ways of adding value to their economic offerings. Gilmore works with management teams to grasp the nature of the emerging “Experience Economy” and envision their role in it—whether it be staging experiences, guiding transformations or mass customizing any economic offering. Gilmore is a frequent speaker at professional society and trade association conferences, as well as executive education programs of individual companies. His ideas have been published in many of the world’s leading publications, including the Harvard Business Review, The Wall Street Journal, and Investor’s Business Daily among others.

Gilmore is also co-author with B. Joseph Pine II of The Experience Economy: Work is Theatre & Every Business a Stage. The book demonstrates how companies, from a myriad of industries, are finding their goods and services commoditized with customers increasingly spending their money on experiences— memorable events that engage customers in an inherently personal way. It also shows how businesses can create value by embracing theatre as an operating model to stage unique experiences that ultimately transform those who participate in them. As a follow-up, Pine and Gilmore edited Markets of One: Creating Customer- Unique Value through Mass Customization.

Gilmore began his career with Procter & Gamble and then spent over ten years consulting with Cleveland Consulting Associates and Computer Sciences Corporation, heading up CSC Consulting’s process innovation practice. A Batten Fellow at The Graduate School of Business Administration at the University of Virginia, he previously served as the 2002-2003 Dean Helen LeBaron Hilton Endowed Co-chair at the College of Family & Consumer Sciences at Iowa State University. He has also lectured at Case Western's Weatherhead School of Management, Cornell's School of Hotel Administration, and Rochester Institute of Technology's College of Applied Science and Technology.

Gilmore is a certified instructor in the lateral thinking methodologies of Dr. Edward Debono. He also serves on the faculty of The Institutes for Organization Management for the US Chamber of Commerce, and works with both for-profit and non-profit enterprises to foster innovative thinking.

Speaking Topics
  • Cultivating Learning Relationships

  • Mass Customization

  • Work is Theater

  • Athenticity in Business

  • Thinking about Leadership Thinking

    Leadership requires ongoing thinking about the very leadership principles and practices employed to inspire, direct, and encourage an organization’s people as they work together toward common goals. In this talk, Gilmore walks through eight sources of useful thoughts to help leaders refresh and renew their own thinking about leadership. Each serves as a resource for future study as various issues are explored—ranging from assessing personal and professional friendships, orchestrating group dynamics, scanning cultural trends, improving observational skills, identifying future talent, seizing marketplace opportunities, enriching self-awareness, and fostering curiosity.

  • Designing Experiences in the Digital Age

    Addressing the tension between the physical and the virtual, this presentation opens with a short “pre-show” (think Pixar short-animation before the main feature film) that vividly visualizes the impact that “life on the screen” is having on the consumer landscape. What follows is an eye-opening survey of today’s consumer landscape via “A Year in the Life of Doug & Cheryl”—using one fictional couple as a Design Persona to help executives and managers see the world differently, through the eyes of everyday people. Then the bulk of Gilmore’s talk outlines six core approaches for successfully designing experiences in the digital age—customization, gamification, subscription, admission, transformation, and randomization—in a most thought provoking session.

Videos
Books
The Experience Economy, Updated Edition

The Experience Economy, Updated Edition

Markets of One: Creating Customer-Unique Value through Mass Customization

Markets of One: Creating Customer-Unique Value through Mass Customization

The Experience Economy: Work Is Theater & Every Business a Stage

The Experience Economy: Work Is Theater & Every Business a Stage

FAQs
  • HOW TO BOOK James Gilmore?

    Our booking agents have successfully helped clients around the world secure talent like James Gilmore for both live and virtual events for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers for speaking engagements, personal appearances, product endorsements, or corporate entertainment. Fill out a booking request form for James Gilmore, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for James Gilmore or any other celebrity of your choice.
  • HOW MUCH DOES IT COST TO BOOK James Gilmore?

    Speaking fees for James Gilmore, or any other keynote speakers and celebrities, are determined based on a number of factors and may change without notice. The amount that James Gilmore charges to speak often varies according to the circumstances, including their schedule, market conditions, length of presentation, and the location of the event. The speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire James Gilmore, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • WHO IS THE AGENT FOR James Gilmore?

    All American Entertainment has successfully secured celebrity talent like James Gilmore for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book James Gilmore for your next private or corporate function.
  • WHAT IS A FULL-SERVICE TALENT BOOKING AGENCY?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent James Gilmore or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for James Gilmore or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.
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During normal business hours, we respond to most inquiries within 4 hours.

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This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent and wish to request a profile update or removal from our online directory, please submit a profile request form.

Renowned Expert on Consumer Engagement & Experiential Marketing; Co-Founder of Strategic Horizons

Travels From:
Cleveland, OH, USA
Speaking Fee:

James Gilmore Biography

James H. Gilmore is co-founder of Aurora, Ohio-based Strategic Horizons LLP, a thinking studio dedicated to helping businesses conceive and design new ways of adding value to their economic offerings. Gilmore works with management teams to grasp the nature of the emerging “Experience Economy” and envision their role in it—whether it be staging experiences, guiding transformations or mass customizing any economic offering. Gilmore is a frequent speaker at professional society and trade association conferences, as well as executive education programs of individual companies. His ideas have been published in many of the world’s leading publications, including the Harvard Business Review, The Wall Street Journal, and Investor’s Business Daily among others.

Gilmore is also co-author with B. Joseph Pine II of The Experience Economy: Work is Theatre & Every Business a Stage. The book demonstrates how companies, from a myriad of industries, are finding their goods and services commoditized with customers increasingly spending their money on experiences— memorable events that engage customers in an inherently personal way. It also shows how businesses can create value by embracing theatre as an operating model to stage unique experiences that ultimately transform those who participate in them. As a follow-up, Pine and Gilmore edited Markets of One: Creating Customer- Unique Value through Mass Customization.

Gilmore began his career with Procter & Gamble and then spent over ten years consulting with Cleveland Consulting Associates and Computer Sciences Corporation, heading up CSC Consulting’s process innovation practice. A Batten Fellow at The Graduate School of Business Administration at the University of Virginia, he previously served as the 2002-2003 Dean Helen LeBaron Hilton Endowed Co-chair at the College of Family & Consumer Sciences at Iowa State University. He has also lectured at Case Western's Weatherhead School of Management, Cornell's School of Hotel Administration, and Rochester Institute of Technology's College of Applied Science and Technology.

Gilmore is a certified instructor in the lateral thinking methodologies of Dr. Edward Debono. He also serves on the faculty of The Institutes for Organization Management for the US Chamber of Commerce, and works with both for-profit and non-profit enterprises to foster innovative thinking.

James Gilmore Speaking Topics

  • Cultivating Learning Relationships

  • Mass Customization

  • Work is Theater

  • Athenticity in Business

  • Thinking about Leadership Thinking

    Leadership requires ongoing thinking about the very leadership principles and practices employed to inspire, direct, and encourage an organization’s people as they work together toward common goals. In this talk, Gilmore walks through eight sources of useful thoughts to help leaders refresh and renew their own thinking about leadership. Each serves as a resource for future study as various issues are explored—ranging from assessing personal and professional friendships, orchestrating group dynamics, scanning cultural trends, improving observational skills, identifying future talent, seizing marketplace opportunities, enriching self-awareness, and fostering curiosity.

  • Designing Experiences in the Digital Age

    Addressing the tension between the physical and the virtual, this presentation opens with a short “pre-show” (think Pixar short-animation before the main feature film) that vividly visualizes the impact that “life on the screen” is having on the consumer landscape. What follows is an eye-opening survey of today’s consumer landscape via “A Year in the Life of Doug & Cheryl”—using one fictional couple as a Design Persona to help executives and managers see the world differently, through the eyes of everyday people. Then the bulk of Gilmore’s talk outlines six core approaches for successfully designing experiences in the digital age—customization, gamification, subscription, admission, transformation, and randomization—in a most thought provoking session.

James Gilmore Videos

  • James Gilmore marketing experiences - YouTube
    James Gilmore speaker: Co-author of The Experience Economy, James H. Gilmore is an author, speaker, and management advisor to ...
  • [EN] The Experience Economy: Joe Pine - YouTube
    Joe Pine coined the term "Experience Economy" with colleague James Gilmore . Today we're in an experience economy where experiences ...
  • James H. Gilmore, Co-Founder, Strategic Horizons LLP

James Gilmore Books

FAQs on booking James Gilmore

  • How to book James Gilmore?

    Our booking agents have successfully helped clients around the world secure talent like James Gilmore for both live and virtual events for over 20 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers for speaking engagements, personal appearances, product endorsements, or corporate entertainment. Fill out a booking request form for James Gilmore, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for James Gilmore or any other celebrity of your choice.
  • How much does it cost to book James Gilmore?

    Speaking fees for James Gilmore, or any other keynote speakers and celebrities, are determined based on a number of factors and may change without notice. The amount that James Gilmore charges to speak often varies according to the circumstances, including their schedule, market conditions, length of presentation, and the location of the event. The speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire James Gilmore, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • Who is the agent for James Gilmore?

    All American Entertainment has successfully secured celebrity talent like James Gilmore for clients worldwide for more than 20 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book James Gilmore for your next private or corporate function.
  • What is a full-service talent booking agency?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent James Gilmore or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for James Gilmore or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.

James Gilmore is a keynote speaker and industry expert who speaks on a wide range of topics such as Cultivating Learning Relationships, Mass Customization, Work is Theater, Athenticity in Business, Thinking about Leadership Thinking and Designing Experiences in the Digital Age. The estimated speaking fee range to book James Gilmore for your event is $10,000 - $20,000. James Gilmore generally travels from Cleveland, OH, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Don Peppers, Dr. Jackie Freiberg, Geoffrey Moore, Richard Florida and Josh Linkner. Contact All American Speakers for ratings, reviews, videos and information on scheduling James Gilmore for an upcoming live or virtual event.

James Gilmore Speaking Topics

  • Cultivating Learning Relationships

  • Mass Customization

  • Work is Theater

  • Athenticity in Business

  • Thinking about Leadership Thinking

    Leadership requires ongoing thinking about the very leadership principles and practices employed to inspire, direct, and encourage an organization’s people as they work together toward common goals. In this talk, Gilmore walks through eight sources of useful thoughts to help leaders refresh and renew their own thinking about leadership. Each serves as a resource for future study as various issues are explored—ranging from assessing personal and professional friendships, orchestrating group dynamics, scanning cultural trends, improving observational skills, identifying future talent, seizing marketplace opportunities, enriching self-awareness, and fostering curiosity.

  • Designing Experiences in the Digital Age

    Addressing the tension between the physical and the virtual, this presentation opens with a short “pre-show” (think Pixar short-animation before the main feature film) that vividly visualizes the impact that “life on the screen” is having on the consumer landscape. What follows is an eye-opening survey of today’s consumer landscape via “A Year in the Life of Doug & Cheryl”—using one fictional couple as a Design Persona to help executives and managers see the world differently, through the eyes of everyday people. Then the bulk of Gilmore’s talk outlines six core approaches for successfully designing experiences in the digital age—customization, gamification, subscription, admission, transformation, and randomization—in a most thought provoking session.

James Gilmore Speaker Videos

  • James Gilmore marketing experiences - YouTube
    James Gilmore speaker: Co-author of The Experience Economy, James H. Gilmore is an author, speaker, and management advisor to ...
    [EN] The Experience Economy: Joe Pine - YouTube
    Joe Pine coined the term "Experience Economy" with colleague James Gilmore . Today we're in an experience economy where experiences ...
  • James H. Gilmore, Co-Founder, Strategic Horizons LLP

Tell us about your event!

During normal business hours, we respond to most inquiries within 4 hours.

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Speakers Similar to James Gilmore

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent and wish to request a profile update or removal from our online directory, please submit a profile request form.

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