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Cleveland, OH, USA
James Gilmore BiographyJames H. Gilmore is co-founder of Aurora, Ohio-based Strategic Horizons LLP, a thinking studio dedicated to helping businesses conceive and design new ways of adding value to their economic offerings. Gilmore works with management teams to grasp the nature of the emerging “Experience Economy” and envision their role in it—whether it be staging experiences, guiding transformations or mass customizing any economic offering. Gilmore is a frequent speaker at professional society and trade association conferences, as well as executive education programs of individual companies. His ideas have been published in many of the world’s leading publications, including the Harvard Business Review, The Wall Street Journal, and Investor’s Business Daily among others.
Gilmore is also co-author with B. Joseph Pine II of The Experience Economy: Work is Theatre & Every Business a Stage. The book demonstrates how companies, from a myriad of industries, are finding their goods and services commoditized with customers increasingly spending their money on experiences— memorable events that engage customers in an inherently personal way. It also shows how businesses can create value by embracing theatre as an operating model to stage unique experiences that ultimately transform those who participate in them. As a follow-up, Pine and Gilmore edited Markets of One: Creating Customer- Unique Value through Mass Customization.
Gilmore began his career with Procter & Gamble and then spent over ten years consulting with Cleveland Consulting Associates and Computer Sciences Corporation, heading up CSC Consulting’s process innovation practice. A Batten Fellow at The Graduate School of Business Administration at the University of Virginia, he previously served as the 2002-2003 Dean Helen LeBaron Hilton Endowed Co-chair at the College of Family & Consumer Sciences at Iowa State University. He has also lectured at Case Western's Weatherhead School of Management, Cornell's School of Hotel Administration, and Rochester Institute of Technology's College of Applied Science and Technology.
Gilmore is a certified instructor in the lateral thinking methodologies of Dr. Edward Debono. He also serves on the faculty of The Institutes for Organization Management for the US Chamber of Commerce, and works with both for-profit and non-profit enterprises to foster innovative thinking.
Contact a speaker booking agent to check availability on James Gilmore and other top speakers and celebrities.
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The Experience Economy, Updated Edition
Markets of One: Creating Customer-Unique Value through Mass Customization
The Experience Economy: Work Is Theater & Every Business a Stage
Apple Stores, Build-a-Bear Workshop, Cirque du Soleil, ING Direct Caf, the Geek Squad. Do these companies conjure up images of mere goods and services, or do they invoke something moresomething visceral? Welcome to the Experience Economy, where businesses must form unique connections in order to secure customer affectionsand ensure economic vitality. In this thought-provoking speech, Jim Gilmore takes this enduring idea and enriches its application to the demands of today's increasingly time-starved world. With both new models, refreshed examples, and an insightfully different perspective for our digital age, this presentation offers a practical approach for helping companies engage customers in personal and memorable ways.
In a world filled with ever more mediated and staged experiences an increasingly unreal world consumers are now making decisions based on how real they perceive various offerings to be. As a result, enterprises must become adept at rendering authenticity. Finding ways to tap into this emerging sensibility will become essential for success in the years and decades to come. This new challenge can be defined best as the management of the customer perception of authenticity. To be blunt: you must get real and not just claim youre real.
One of the privileges for Jim Gilmore to result from the success of The Experience Economy is the number of entrepreneurs who contact him for feedback about the launch of their experience-based ventures. In this session, Gilmore will walk through ten start-up businesses that have approached him in recent years in search of advice and/or capital. Gilmore has secured permission from each new venture to share their basic business concept. The audience will then vote on which they think is most viable. In a shockingly unexpected finale to the talk, Gilmore will share his perspective on the role Reality TV played in conceptualizing each new enterprise!
Jim Gilmore will share his perspective on excellent design, and how successful design necessarily varies for goods, services, and experiences. He will share his perspective on the design appeal of the (experience) enterprises that have won Pine & Gilmores Experience Stager of the Year (EXPY) award, but then present examples of the physical things (goods) and intangible activities (services) that he most admires for their design distinctions and the principles he detects that create their appeal.
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All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.
If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.
James H. Gilmore is co-founder of Aurora, Ohio-based Strategic Horizons LLP, a thinking studio dedicated to helping businesses conceive and design new ways of adding value to their economic offerings. Gilmore works with management teams to grasp the nature of the emerging “Experience Economy” and envision their role in it—whether it be staging experiences, guiding transformations or mass customizing any economic offering. Gilmore is a frequent speaker at professional society and trade association conferences, as well as executive education programs of individual companies. His ideas have been published in many of the world’s leading publications, including the Harvard Business Review, The Wall Street Journal, and Investor’s Business Daily among others.
Gilmore is also co-author with B. Joseph Pine II of The Experience Economy: Work is Theatre & Every Business a Stage. The book demonstrates how companies, from a myriad of industries, are finding their goods and services commoditized with customers increasingly spending their money on experiences— memorable events that engage customers in an inherently personal way. It also shows how businesses can create value by embracing theatre as an operating model to stage unique experiences that ultimately transform those who participate in them. As a follow-up, Pine and Gilmore edited Markets of One: Creating Customer- Unique Value through Mass Customization.
Gilmore began his career with Procter & Gamble and then spent over ten years consulting with Cleveland Consulting Associates and Computer Sciences Corporation, heading up CSC Consulting’s process innovation practice. A Batten Fellow at The Graduate School of Business Administration at the University of Virginia, he previously served as the 2002-2003 Dean Helen LeBaron Hilton Endowed Co-chair at the College of Family & Consumer Sciences at Iowa State University. He has also lectured at Case Western's Weatherhead School of Management, Cornell's School of Hotel Administration, and Rochester Institute of Technology's College of Applied Science and Technology.
Gilmore is a certified instructor in the lateral thinking methodologies of Dr. Edward Debono. He also serves on the faculty of The Institutes for Organization Management for the US Chamber of Commerce, and works with both for-profit and non-profit enterprises to foster innovative thinking.
Contact a speaker booking agent to check availability on James Gilmore and other top speakers and celebrities.
Apple Stores, Build-a-Bear Workshop, Cirque du Soleil, ING Direct Caf, the Geek Squad. Do these companies conjure up images of mere goods and services, or do they invoke something moresomething visceral? Welcome to the Experience Economy, where businesses must form unique connections in order to secure customer affectionsand ensure economic vitality. In this thought-provoking speech, Jim Gilmore takes this enduring idea and enriches its application to the demands of today's increasingly time-starved world. With both new models, refreshed examples, and an insightfully different perspective for our digital age, this presentation offers a practical approach for helping companies engage customers in personal and memorable ways.
In a world filled with ever more mediated and staged experiences an increasingly unreal world consumers are now making decisions based on how real they perceive various offerings to be. As a result, enterprises must become adept at rendering authenticity. Finding ways to tap into this emerging sensibility will become essential for success in the years and decades to come. This new challenge can be defined best as the management of the customer perception of authenticity. To be blunt: you must get real and not just claim youre real.
One of the privileges for Jim Gilmore to result from the success of The Experience Economy is the number of entrepreneurs who contact him for feedback about the launch of their experience-based ventures. In this session, Gilmore will walk through ten start-up businesses that have approached him in recent years in search of advice and/or capital. Gilmore has secured permission from each new venture to share their basic business concept. The audience will then vote on which they think is most viable. In a shockingly unexpected finale to the talk, Gilmore will share his perspective on the role Reality TV played in conceptualizing each new enterprise!
Jim Gilmore will share his perspective on excellent design, and how successful design necessarily varies for goods, services, and experiences. He will share his perspective on the design appeal of the (experience) enterprises that have won Pine & Gilmores Experience Stager of the Year (EXPY) award, but then present examples of the physical things (goods) and intangible activities (services) that he most admires for their design distinctions and the principles he detects that create their appeal.
James Gilmore is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book James Gilmore for your event is $20,000 - $30,000. James Gilmore generally travels from Cleveland, OH, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Tim Sanders, Peter Sheahan, Michael Treacy, Bill Capodagli and Don Peppers. Contact All American Speakers for ratings, reviews, videos and information on scheduling James Gilmore for an upcoming event.
Apple Stores, Build-a-Bear Workshop, Cirque du Soleil, ING Direct Caf, the Geek Squad. Do these companies conjure up images of mere goods and services, or do they invoke something moresomething visceral? Welcome to the Experience Economy, where businesses must form unique connections in order to secure customer affectionsand ensure economic vitality. In this thought-provoking speech, Jim Gilmore takes this enduring idea and enriches its application to the demands of today's increasingly time-starved world. With both new models, refreshed examples, and an insightfully different perspective for our digital age, this presentation offers a practical approach for helping companies engage customers in personal and memorable ways.
In a world filled with ever more mediated and staged experiences an increasingly unreal world consumers are now making decisions based on how real they perceive various offerings to be. As a result, enterprises must become adept at rendering authenticity. Finding ways to tap into this emerging sensibility will become essential for success in the years and decades to come. This new challenge can be defined best as the management of the customer perception of authenticity. To be blunt: you must get real and not just claim youre real.
One of the privileges for Jim Gilmore to result from the success of The Experience Economy is the number of entrepreneurs who contact him for feedback about the launch of their experience-based ventures. In this session, Gilmore will walk through ten start-up businesses that have approached him in recent years in search of advice and/or capital. Gilmore has secured permission from each new venture to share their basic business concept. The audience will then vote on which they think is most viable. In a shockingly unexpected finale to the talk, Gilmore will share his perspective on the role Reality TV played in conceptualizing each new enterprise!
Jim Gilmore will share his perspective on excellent design, and how successful design necessarily varies for goods, services, and experiences. He will share his perspective on the design appeal of the (experience) enterprises that have won Pine & Gilmores Experience Stager of the Year (EXPY) award, but then present examples of the physical things (goods) and intangible activities (services) that he most admires for their design distinctions and the principles he detects that create their appeal.
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This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.
All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.
If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.
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