Expert and Author on Customer Service, Leadership and Global Competitiveness
Doug Lipp, an internationally acclaimed expert on customer service, leadership and diversity, motivates and challenges audiences around the world as a consultant and speaker. Doug has spent over 30 years working from the front lines to the boardrooms of corporations around the world.
Formerly the head of training at Disney Studio's Walt Disney University, Doug also worked at Disneyland where he provided the well-known "Traditions" orientation program and other leadership courses. Pivotal in Doug's career with Disney was his experience in the mid-80's when the corporate culture changed from the arrogant: "we're the best, why change?" To the progressive: "don't rest on your laurels" powerhouse corporation that it remains today. Join Doug as he takes you on an entertaining and insightful journey behind the scenes to discover both the secret of Disney's success and how it has overcome spectacular challenges.
Fluent in Japanese, Doug was on the start-up team for Tokyo Disneyland, working in Japan for two years creating Disney's first international theme park. Both when he worked for NEC Electronics and currently in his private consulting practice, Doug addresses the topics of global and domestic customer service, leadership, and cultural diversity with his clients in the U.S. and abroad.
He is the author of seven books including his most recent book "The Changing Face of Today's Customer," which proclaims the use of cultural sense in addition to common sense. It is endorsed by prestigious business leader Peter Ueberroth and "One Minute Manager" co-author, Ken Blanchard. He is also the author of "Even Monkeys Fall From Trees," about the balance of art and science for outstanding customer service. His most recent work, "Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees," delves into how Van France's enduring company values and leadership expertise have turned into a training and development dynasty: the Disney University.
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