Doug Lipp

Doug Lipp is an international consultant, author, and keynote speaker specializing in leadership, customer service, and corporate culture. At age 29, Lipp led the Disney University training team at Walt Disney corporate headquarters. He began his career as a college intern in the Disneyland Marketing Department in Anaheim, where his speaking and leadership abilities were recognized by Disney's executive leadership. Fluent in Japanese, Lipp contributed to the opening of Disney's first international theme park as a member of the Tokyo Disneyland start-up team, where he helped manage both the construction and operations phases, including hiring and training more than 4,000 Japanese employees.

Lipp authored "The Success of Tokyo Disneyland," a book addressing the impact of culture on business. After the completion of Tokyo Disneyland, he returned to Disney headquarters to lead corporate training initiatives during a period of significant organizational change. Following his tenure at Disney, Lipp co-founded the Intercultural Relations Institute, a global consulting business, where he worked with corporations in Europe, Asia, the Middle East, and the United States. As Chair of SACTO's Pacific Rim Committee, Lipp served as an ambassador for the Sacramento region, facilitating international investment and job creation by attracting companies such as Kikkoman Soy Sauce, Gekkeikan Sake, and Mitsubishi Rayon to Sacramento.

Lipp later founded G. Douglas Lipp & Associates, a consulting firm providing services in leadership, change management, customer service, and global competitiveness. He serves as CEO and president of the firm. His book, "Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees," presents lessons from Disney's leaders and has been translated into multiple languages. Lipp has delivered keynote presentations to audiences including McDonald's franchise owners and human-resource managers in North America.

Lipp has published books in both English and Japanese and has given more than 1,500 keynote presentations. Through case studies and stories about innovation, service, value, and leadership, Lipp demonstrates how organizational culture influences business outcomes and provides strategies for building a sustainable corporate culture. He works with organizations to strengthen their corporate culture and improve business performance.