Hospitality Customer Experience Innovator & Executive; Former Senior Vice President at Starwood Hotels & Resorts; Founder of Orlando Consulting Group
Michael English Biography
Michael English is a hospitality executive with a decades-long career focused on customer experience innovation in the global hotel industry. English established his reputation during his tenure at Starwood Hotels & Resorts Worldwide, where he advanced from management trainee to serve as senior vice president of customer contact centers worldwide and electronic distribution. In this role, he led a transformation in guest engagement, expanding beyond traditional call center operations to implement social media-driven customer service. Under English's leadership, Starwood's contact center teams monitored and engaged with approximately 300,000 social media posts per month in 11 languages, maintaining an average Twitter response time of under 23 minutes. English emphasized the importance of personalized, real-time engagement, particularly for top loyalty program members who contributed a significant share of company revenue.
Before his executive role at Starwood, English was director of reservation sales at the Walt Disney World Swan and Dolphin Resort and vice president of sales development at Global Conextions Inc. This experience provided him with expertise in luxury hospitality, sales strategy, revenue analysis, brand loyalty, hospitality management, and customer service. English is recognized for his insights at the intersection of technology, culture, and guest experience.
After his time at Starwood and a subsequent role at Marriott International, English founded Orlando Consulting Group, where he advises companies on customer experience strategies. He holds a business degree from the Isenberg School of Management at the University of Massachusetts at Amherst. With a career spanning more than four decades in hospitality, English offers practical expertise in customer engagement, loyalty strategy, and the role of digital communication in service industries.
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How do I book Michael English to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Michael English for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Michael English, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Michael English or any other speaker of your choice. -
What are the speaker fees for Michael English
Speaking fees for Michael English, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Michael English are $20,000 - $30,000 for live events and $10,000 - $20,000 for virtual events. For the most current speaking fee to hire Michael English, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent. -
What topics does Michael English speak about?
Michael English is a keynote speaker and industry expert whose speaking topics include Business Consulting, Business Leadership, Customer Experience, Disruptive Thinking, Hispanic Heritage, Hospitality, Thought Leadership -
Where does Michael English travel from?
Michael English generally travels from Orlando, FL, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent. -
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Michael English is a keynote speaker and industry expert who speaks on a wide range of topics. The estimated speaking fee range to book Michael English for your event is $20,000 - $30,000. Michael English generally travels from Orlando, FL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Larry Stuart, Horst Schulze, Doug Lipp, Barry Sternlicht and Dennis Snow. Contact All American Speakers for ratings, reviews, videos and information on scheduling Michael English for an upcoming live or virtual event.
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