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Tema Frank BiographyTema Frank is a customer experience and digital marketing pioneer, who founded the world’s first omnichannel customer service testing company in 2001, with the creation of Web Mystery Shoppers International. Using social media techniques before social media existed she developed a panel of 75,000 website and customer service testers worldwide. She's the author of the recent best-selling book, PeopleShock: The Path To Profits When Customers Rule, which was a finalist for the Best Book Award in Business in 2016, and hosts the Frank Reactions Podcast on Customer Experience. Her clients have included Fortune 500 companies, such as Bank of America and Expedia, as well as governments and non-profits. Tema speaks, teaches and consults internationally in English and French.
Contact a speaker booking agent to check availability on Tema Frank and other top speakers and celebrities.
-Customer experience is the new competitive battlefield. Unhappy customers can slash your business with a single tweet. Happy ones can lead to stellar success. This hands-on, intensive course covers:
• What is 360 degree customer experience, and how does it differ from traditional customer service?
• Where to look to determine if you have a brewing customer experience problem
• Customer journey & related process mapping
• How to gather the relevant customer data to help you determine specific change priorities.
• How to get internal buy-in for making changes
• Social media planning, monitoring & damage avoidance/control
• Tools and metrics for monitoring and improving
• Does the Internet make leadership more challenging? How?
• How can community and business leaders use the Internet to improve their workplaces and their communities?
• What threats does the Internet pose in the hands of unscrupulous leaders?
• How can disgruntled employees or ex-employees use the Internet to undermine leadership and how can leaders counteract those threats?
• How can leaders use the Internet to improve communication with employees rather than to impair it?
We've been talking about employment equity for some 30 years now, but women remain a minority in senior leadership and are stuck at the bottom of the pay scales in most job categories.
• Why does this matter, to men and women?
• What can be done to make workplaces better for women (& men)?
• What does the data tell us? Why aren't great-looking policies working?
Users also viewed these speakers:This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.
All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.
If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.
Tema Frank is a customer experience and digital marketing pioneer, who founded the world’s first omnichannel customer service testing company in 2001, with the creation of Web Mystery Shoppers International. Using social media techniques before social media existed she developed a panel of 75,000 website and customer service testers worldwide. She's the author of the recent best-selling book, PeopleShock: The Path To Profits When Customers Rule, which was a finalist for the Best Book Award in Business in 2016, and hosts the Frank Reactions Podcast on Customer Experience. Her clients have included Fortune 500 companies, such as Bank of America and Expedia, as well as governments and non-profits. Tema speaks, teaches and consults internationally in English and French.
Contact a speaker booking agent to check availability on Tema Frank and other top speakers and celebrities.
Customer experience is the new competitive battlefield. Unhappy customers can slash your business with a single tweet. Happy ones can lead to stellar success. This hands-on, intensive course covers:
• What is 360 degree customer experience, and how does it differ from traditional customer service?
• Where to look to determine if you have a brewing customer experience problem
• Customer journey & related process mapping
• How to gather the relevant customer data to help you determine specific change priorities.
• How to get internal buy-in for making changes
• Social media planning, monitoring & damage avoidance/control
• Tools and metrics for monitoring and improving
• Does the Internet make leadership more challenging? How?
• How can community and business leaders use the Internet to improve their workplaces and their communities?
• What threats does the Internet pose in the hands of unscrupulous leaders?
• How can disgruntled employees or ex-employees use the Internet to undermine leadership and how can leaders counteract those threats?
• How can leaders use the Internet to improve communication with employees rather than to impair it?
We've been talking about employment equity for some 30 years now, but women remain a minority in senior leadership and are stuck at the bottom of the pay scales in most job categories.
• Why does this matter, to men and women?
• What can be done to make workplaces better for women (& men)?
• What does the data tell us? Why aren't great-looking policies working?
Tema Frank is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book Tema Frank for your event is $5,000 - $10,000. Tema Frank generally travels from EdmontonCanada and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Harish Shah, R "Ray" Wang, Liene Stevens, Harry G. Broadman and Scott Shellstrom. Contact All American Speakers for ratings, reviews, videos and information on scheduling Tema Frank for an upcoming event.
Customer experience is the new competitive battlefield. Unhappy customers can slash your business with a single tweet. Happy ones can lead to stellar success. This hands-on, intensive course covers:
• What is 360 degree customer experience, and how does it differ from traditional customer service?
• Where to look to determine if you have a brewing customer experience problem
• Customer journey & related process mapping
• How to gather the relevant customer data to help you determine specific change priorities.
• How to get internal buy-in for making changes
• Social media planning, monitoring & damage avoidance/control
• Tools and metrics for monitoring and improving
• Does the Internet make leadership more challenging? How?
• How can community and business leaders use the Internet to improve their workplaces and their communities?
• What threats does the Internet pose in the hands of unscrupulous leaders?
• How can disgruntled employees or ex-employees use the Internet to undermine leadership and how can leaders counteract those threats?
• How can leaders use the Internet to improve communication with employees rather than to impair it?
We've been talking about employment equity for some 30 years now, but women remain a minority in senior leadership and are stuck at the bottom of the pay scales in most job categories.
• Why does this matter, to men and women?
• What can be done to make workplaces better for women (& men)?
• What does the data tell us? Why aren't great-looking policies working?
We are happy to help! Call us to speak with a booking agent about your event or specific speaker request.
Gauge interest and check availability for speaking engagements, appearances or corporate events
Provide you with the speaking fee to book Tema Frank or other celebrity appearance fees
Give you personal recommendations for the best keynote speakers or celebrities
Assist you with any questions you have throughout the talent booking process
This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.
All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.
If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.
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