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Tema Frank

Omnichannel Customer Experience Pioneer; Making life better for customers & staff for 30+ years

REQUEST BOOKING INFORMATION

Tema Frank Biography

Tema Frank is a customer experience and digital marketing pioneer, who founded the world’s first omnichannel customer service testing company in 2001, with the creation of Web Mystery Shoppers International. Using social media techniques before social media existed she developed a panel of 75,000 website and customer service testers worldwide. She's the author of the recent best-selling book, PeopleShock: The Path To Profits When Customers Rule, which was a finalist for the Best Book Award in Business in 2016, and hosts the Frank Reactions Podcast on Customer Experience. Her clients have included Fortune 500 companies, such as Bank of America and Expedia, as well as governments and non-profits. Tema speaks, teaches and consults internationally in English and French.

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Speaking Topics

  • Customer Service in the Digital Era

    Customer experience is the new competitive battlefield. Unhappy customers can slash your business with a single tweet. Happy ones can lead to stellar success. This hands-on, intensive course covers:
    • What is 360 degree customer experience, and how does it differ from traditional customer service?
    • Where to look to determine if you have a brewing customer experience problem
    • Customer journey & related process mapping
    • How to gather the relevant customer data to help you determine specific change priorities.
    • How to get internal buy-in for making changes
    • Social media planning, monitoring & damage avoidance/control
    • Tools and metrics for monitoring and improving

  • Leadership and Customer Experience in the Internet Era


    • Does the Internet make leadership more challenging? How?
    • How can community and business leaders use the Internet to improve their workplaces and their communities?
    • What threats does the Internet pose in the hands of unscrupulous leaders?
    • How can disgruntled employees or ex-employees use the Internet to undermine leadership and how can leaders counteract those threats?
    • How can leaders use the Internet to improve communication with employees rather than to impair it?

  • Women's Equality in the Workplace: Why Aren't We There Yet?

    We've been talking about employment equity for some 30 years now, but women remain a minority in senior leadership and are stuck at the bottom of the pay scales in most job categories.
    • Why does this matter, to men and women?
    • What can be done to make workplaces better for women (& men)?
    • What does the data tell us? Why aren't great-looking policies working?

FAQs

  • HOW TO BOOK Tema Frank?
    Our booking agents have successfully helped clients around the world secure talent like Tema Frank for speaking engagements, personal appearances, product endorsements, or corporate entertainment for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers. Fill out a booking request form for Tema Frank, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Tema Frank or any other celebrity of your choice.
  • HOW MUCH DOES IT COST TO BOOK Tema Frank?
    Booking fees for Tema Frank, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies according to the circumstances, including the talent's schedule, market conditions, length of presentation, and the location of the event. Speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Tema Frank, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • WHO IS THE AGENT FOR Tema Frank?
    All American Entertainment has successfully secured celebrity talent like Tema Frank for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Tema Frank for your next private or corporate function.
  • WHAT IS A FULL-SERVICE TALENT BOOKING AGENCY?
    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Tema Frank or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Tema Frank or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.

Check Availability

Tell us about your event!

During normal business hours, we respond to most inquiries within 4 hours.

Users also viewed these speakers:

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

Tema Frank

Omnichannel Customer Experience Pioneer; Making life better for customers & staff for 30+ years

Travels From:
Edmonton, Canada
Speaking Fee:

Tema Frank Biography

Tema Frank is a customer experience and digital marketing pioneer, who founded the world’s first omnichannel customer service testing company in 2001, with the creation of Web Mystery Shoppers International. Using social media techniques before social media existed she developed a panel of 75,000 website and customer service testers worldwide. She's the author of the recent best-selling book, PeopleShock: The Path To Profits When Customers Rule, which was a finalist for the Best Book Award in Business in 2016, and hosts the Frank Reactions Podcast on Customer Experience. Her clients have included Fortune 500 companies, such as Bank of America and Expedia, as well as governments and non-profits. Tema speaks, teaches and consults internationally in English and French.

Speaker Lists Featuring Tema Frank

Tema Frank Speaking Topics

  • Customer Service in the Digital Era

    Customer experience is the new competitive battlefield. Unhappy customers can slash your business with a single tweet. Happy ones can lead to stellar success. This hands-on, intensive course covers:
    • What is 360 degree customer experience, and how does it differ from traditional customer service?
    • Where to look to determine if you have a brewing customer experience problem
    • Customer journey & related process mapping
    • How to gather the relevant customer data to help you determine specific change priorities.
    • How to get internal buy-in for making changes
    • Social media planning, monitoring & damage avoidance/control
    • Tools and metrics for monitoring and improving

  • Leadership and Customer Experience in the Internet Era


    • Does the Internet make leadership more challenging? How?
    • How can community and business leaders use the Internet to improve their workplaces and their communities?
    • What threats does the Internet pose in the hands of unscrupulous leaders?
    • How can disgruntled employees or ex-employees use the Internet to undermine leadership and how can leaders counteract those threats?
    • How can leaders use the Internet to improve communication with employees rather than to impair it?

  • Women's Equality in the Workplace: Why Aren't We There Yet?

    We've been talking about employment equity for some 30 years now, but women remain a minority in senior leadership and are stuck at the bottom of the pay scales in most job categories.
    • Why does this matter, to men and women?
    • What can be done to make workplaces better for women (& men)?
    • What does the data tell us? Why aren't great-looking policies working?

FAQs on booking Tema Frank

  • How to book Tema Frank?
    Our booking agents have successfully helped clients around the world secure talent like Tema Frank for speaking engagements, personal appearances, product endorsements, or corporate entertainment for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers. Fill out a booking request form for Tema Frank, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Tema Frank or any other celebrity of your choice.
  • How much does it cost to book Tema Frank?
    Booking fees for Tema Frank, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies according to the circumstances, including the talent's schedule, market conditions, length of presentation, and the location of the event. Speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Tema Frank, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • Who is the agent for Tema Frank?
    All American Entertainment has successfully secured celebrity talent like Tema Frank for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Tema Frank for your next private or corporate function.
  • What is a full-service talent booking agency?
    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Tema Frank or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Tema Frank or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.

Tema Frank is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book Tema Frank for your event is $5,000 - $10,000. Tema Frank generally travels from EdmontonCanada and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Harish Shah, R "Ray" Wang, Liene Stevens, Harry G. Broadman and Scott Shellstrom. Contact All American Speakers for ratings, reviews, videos and information on scheduling Tema Frank for an upcoming event.

Tema Frank Speaking Topics

  • Customer Service in the Digital Era

    Customer experience is the new competitive battlefield. Unhappy customers can slash your business with a single tweet. Happy ones can lead to stellar success. This hands-on, intensive course covers:
    • What is 360 degree customer experience, and how does it differ from traditional customer service?
    • Where to look to determine if you have a brewing customer experience problem
    • Customer journey & related process mapping
    • How to gather the relevant customer data to help you determine specific change priorities.
    • How to get internal buy-in for making changes
    • Social media planning, monitoring & damage avoidance/control
    • Tools and metrics for monitoring and improving

  • Leadership and Customer Experience in the Internet Era


    • Does the Internet make leadership more challenging? How?
    • How can community and business leaders use the Internet to improve their workplaces and their communities?
    • What threats does the Internet pose in the hands of unscrupulous leaders?
    • How can disgruntled employees or ex-employees use the Internet to undermine leadership and how can leaders counteract those threats?
    • How can leaders use the Internet to improve communication with employees rather than to impair it?

  • Women's Equality in the Workplace: Why Aren't We There Yet?

    We've been talking about employment equity for some 30 years now, but women remain a minority in senior leadership and are stuck at the bottom of the pay scales in most job categories.
    • Why does this matter, to men and women?
    • What can be done to make workplaces better for women (& men)?
    • What does the data tell us? Why aren't great-looking policies working?

Tell us about your event!

During normal business hours, we respond to most inquiries within 4 hours.

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Speakers Similar to Tema Frank

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

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