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Tema Frank

Omnichannel Customer Experience Pioneer; Making life better for customers & staff for 30+ years

 Tema Frank Biography

Tema Frank is a customer experience and digital marketing pioneer, who founded the world’s first omnichannel customer service testing company in 2001, with the creation of Web Mystery Shoppers International. Using social media techniques before social media existed she developed a panel of 75,000 website and customer service testers worldwide. She's the author of the recent best-selling book, PeopleShock: The Path To Profits When Customers Rule, which was a finalist for the Best Book Award in Business in 2016, and hosts the Frank Reactions Podcast on Customer Experience. Her clients have included Fortune 500 companies, such as Bank of America and Expedia, as well as governments and non-profits. Tema speaks, teaches and consults internationally in English and French.

Topics
  • Customer Service in the Digital Era

    Customer experience is the new competitive battlefield. Unhappy customers can slash your business with a single tweet. Happy ones can lead to stellar success. This hands-on, intensive course covers:
    • What is 360 degree customer experience, and how does it differ from traditional customer service?
    • Where to look to determine if you have a brewing customer experience problem
    • Customer journey & related process mapping
    • How to gather the relevant customer data to help you determine specific change priorities.
    • How to get internal buy-in for making changes
    • Social media planning, monitoring & damage avoidance/control
    • Tools and metrics for monitoring and improving

  • Leadership and Customer Experience in the Internet Era


    • Does the Internet make leadership more challenging? How?
    • How can community and business leaders use the Internet to improve their workplaces and their communities?
    • What threats does the Internet pose in the hands of unscrupulous leaders?
    • How can disgruntled employees or ex-employees use the Internet to undermine leadership and how can leaders counteract those threats?
    • How can leaders use the Internet to improve communication with employees rather than to impair it?

  • Women's Equality in the Workplace: Why Aren't We There Yet?

    We've been talking about employment equity for some 30 years now, but women remain a minority in senior leadership and are stuck at the bottom of the pay scales in most job categories.
    • Why does this matter, to men and women?
    • What can be done to make workplaces better for women (& men)?
    • What does the data tell us? Why aren't great-looking policies working?

People who viewed this profile also viewed:

What people are saying about us

See More Testimonials »

Why All American Speakers?

All American Speakers is among the largest full-service talent booking agencies in the world.

See how our approach to booking talent is unique and why more than 96% of our clients recommend us.

ALL AMERICAN ADVANTAGE »
Booking Agency-related Disclaimer

Fee Information: Booking Fees to hire speakers and celebrities are determined based on a number factors and often change without notice. Fee Ranges listed on this website are intended to serve only as a guideline. For the most current celebrity fees or to check availability, please contact a booking agent.

Please Note: All American Speakers Bureau acts only as an entertainment broker/producer for corporate functions, private engagements and special events. All American Speakers Bureau does not claim or represent itself as the exclusive booking agency, business manager, publicist, speakers bureau or management for Tema Frank or any artists or celebrities on this website.

All American Speakers is a "buyers agent" and exclusively represents talent buyers looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials and endorsements.

Profiles listed on this website are provided as a resource to our clients, which are meeting and event planners and other buyers of talent in order to provide them with the widest variety and selection of available talent. For more information on how we work and what makes us unique, please read about the All American Speakers Bureau Advantage.

Due to the volume of emails and calls we receive, we can no longer respond to inquiries related to any of the following:

  • Schedules of upcoming public appearances
  • Contact info for artists or requests to forward messages.
  • Artist's TV, stage or film projects or representation
  • Media requests for print, radio or TV interviews.
  • Any inquiry not related to hiring talent for paid engagements

Related Tags: Find top-rated keynote speakers, corporate entertainers and famous personalities like Tema Frank. Find information on booking Tema Frank for appearances, speaking engagements and endorsements. Your source for booking agency and speaker bureau contact info, as well as how to contact a celebrity talent booking agent that can book Tema Frank, list of similar top-rated speakers for hire, what is the cost to book a top 10 motivational speaker, musician, comedian or famous athlete like Tema Frank.

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

Tema Frank

Omnichannel Customer Experience Pioneer; Making life better for customers & staff for 30+ years

  • About
  • Topics
  • Videos

 Tema Frank Biography

Tema Frank is a customer experience and digital marketing pioneer, who founded the world’s first omnichannel customer service testing company in 2001, with the creation of Web Mystery Shoppers International. Using social media techniques before social media existed she developed a panel of 75,000 website and customer service testers worldwide. She's the author of the recent best-selling book, PeopleShock: The Path To Profits When Customers Rule, which was a finalist for the Best Book Award in Business in 2016, and hosts the Frank Reactions Podcast on Customer Experience. Her clients have included Fortune 500 companies, such as Bank of America and Expedia, as well as governments and non-profits. Tema speaks, teaches and consults internationally in English and French.

  • Customer Service in the Digital Era

    Customer experience is the new competitive battlefield. Unhappy customers can slash your business with a single tweet. Happy ones can lead to stellar success. This hands-on, intensive course covers:
    • What is 360 degree customer experience, and how does it differ from traditional customer service?
    • Where to look to determine if you have a brewing customer experience problem
    • Customer journey & related process mapping
    • How to gather the relevant customer data to help you determine specific change priorities.
    • How to get internal buy-in for making changes
    • Social media planning, monitoring & damage avoidance/control
    • Tools and metrics for monitoring and improving

  • Leadership and Customer Experience in the Internet Era


    • Does the Internet make leadership more challenging? How?
    • How can community and business leaders use the Internet to improve their workplaces and their communities?
    • What threats does the Internet pose in the hands of unscrupulous leaders?
    • How can disgruntled employees or ex-employees use the Internet to undermine leadership and how can leaders counteract those threats?
    • How can leaders use the Internet to improve communication with employees rather than to impair it?

  • Women's Equality in the Workplace: Why Aren't We There Yet?

    We've been talking about employment equity for some 30 years now, but women remain a minority in senior leadership and are stuck at the bottom of the pay scales in most job categories.
    • Why does this matter, to men and women?
    • What can be done to make workplaces better for women (& men)?
    • What does the data tell us? Why aren't great-looking policies working?

People who viewed this profile also viewed:

What people are saying about us

See More Testimonials »

Why All American Speakers?

All American Speakers is among the largest full-service talent booking agencies in the world.

See how our approach to booking talent is unique and why more than 96% of our clients recommend us.

ALL AMERICAN ADVANTAGE »
Booking Agency-related Disclaimer

Fee Information: Booking Fees to hire speakers and celebrities are determined based on a number factors and often change without notice. Fee Ranges listed on this website are intended to serve only as a guideline. For the most current celebrity fees or to check availability, please contact a booking agent.

Please Note: All American Speakers Bureau acts only as an entertainment broker/producer for corporate functions, private engagements and special events. All American Speakers Bureau does not claim or represent itself as the exclusive booking agency, business manager, publicist, speakers bureau or management for Tema Frank or any artists or celebrities on this website.

All American Speakers is a "buyers agent" and exclusively represents talent buyers looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials and endorsements.

Profiles listed on this website are provided as a resource to our clients, which are meeting and event planners and other buyers of talent in order to provide them with the widest variety and selection of available talent. For more information on how we work and what makes us unique, please read about the All American Speakers Bureau Advantage.

Due to the volume of emails and calls we receive, we can no longer respond to inquiries related to any of the following:

  • Schedules of upcoming public appearances
  • Contact info for artists or requests to forward messages.
  • Artist's TV, stage or film projects or representation
  • Media requests for print, radio or TV interviews.
  • Any inquiry not related to hiring talent for paid engagements

Related Tags: Find top-rated keynote speakers, corporate entertainers and famous personalities like Tema Frank. Find information on booking Tema Frank for appearances, speaking engagements and endorsements. Your source for booking agency and speaker bureau contact info, as well as how to contact a celebrity talent booking agent that can book Tema Frank, list of similar top-rated speakers for hire, what is the cost to book a top 10 motivational speaker, musician, comedian or famous athlete like Tema Frank.

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

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