Speaker profile last updated by AAE Talent Team on 04/18/2024.
Bruce Himelstein’s leadership experience and style have propelled his career from Bellman to Chief Marketing Officer of a Global, iconic Brand….The Ritz-Carlton.
He shares his learning’s from what produces positive results, focused individuals, and team dynamics. Leadership is about resiliency and no fear of change. “ He crushes the myth….”We don’t do that here” and offers personal examples from his vast experience.
As a Leader, what type of role model do you want to be? Bruce will show you!
Bruce has lived through numerous changes in his award-winning career and shares examples of what to expect. Change disrupts an organization but it never has to be painful. We know change is inevitable, but a strong culture and focused communication strategy can navigate the shifts.
Think UBER, TripAdvisor, Minute Clinic…..these are examples of a major change not only in an organization but entire segments of business. Bruce articulates the needs of a team to see it through.
We all come to expect it, but very few organizations embrace the strategy. As Bruce Led the Ritz-Carlton Brand, customer service was squarely in the center of all strategies. Learn the secrets on unleashing a powerful method to transform your team to be more customer centric
Everything your organization does, adds or detracts from your Brand equity. Himelstein shares his experience from his days at Marriott, Ritz-Carlton and Loews Hotels. Bringing the firewalls down within your organization actually strengthens your Brand and increases your share of the market. Be clear on who you are for the internal AND external customer. Himelstein will share his Board room presentations to accomplish this goal!
Bruce Himelstein has been involved with the hospitality industry serving as a top executive for the Ritz-Carlton brand. As the Chief Marketing Officer, Bruce was in charge of building one of the largest luxury brands in the world. With his findings, Bruce is one of the few people that can speak about the subject of how the Healthcare system can be improved by the customer service in the hospitality industry. As one of the leading innovators of the hospitality industry, he is able to implement strategies that carry over into other sectors that develop a winning culture.
– Lakeview Health Board Member – SVP of Marriotts Senior Living Division – Served On Hospital Governing Board of Directors
He’ll bring your audiences on the inside on how Ritz-Carlton’s Customer Service principles will benefit the Healthcare industry.
Bruce Himelstein is a keynote speaker and industry expert who speaks on a wide range of topics such as Take your work seriously, not yourself!, "If you don’t change, you die!", Customer Service IS your Brand, How does your brand stack up? How can it be better? and Patient Experience: The Intersection Of Hospitality & Healthcare. The estimated speaking fee range to book Bruce Himelstein for your event is $20,000 - $30,000. Bruce Himelstein generally travels from FL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Daymond John, Horst Schulze, Dr. Jackie Freiberg, Gary Bradt, PhD and Alexandra Wilkis Wilson. Contact All American Speakers for ratings, reviews, videos and information on scheduling Bruce Himelstein for an upcoming live or virtual event.
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