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Larry Johnson

Total Quality Management Expert, Corporate Culture Specialist and Certified Presenter of "In Search Of Excellence"

Total Quality Management Expert, Corporate Culture Specialist and Certified Presenter of "In Search Of Excellence"

Travels From Travels From:
Phoenix, AZ, USA
Speaking Fee Speaking Fee:
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Larry Johnson Biography

For thirty years, Larry Johnson has helped organizations build more productive and profitable working cultures through the development of strong leaders and dedicated employees. He has received rave reviews from more 150,000 business, government, and health-care professionals all over the United States, as well as in Great Britain, China, Indonesia, Central America and Australia for his presentations on the topics of leadership, change, customer service, project management and honesty in business.

Larry Johnson is the co-author of the highly acclaimed, top-selling book, Absolute Honesty: Building A Corporate Culture That Values Straight Talk And Rewards Integrity. He also co-authored the best selling book, Generations Inc., From Boomers To Linksters, Managing the Friction Between Generations at Work. He has written more than 40 articles, published in recognized business and association journals.

His clients include National Hospice & Palliative Care Organization, Oklahoma Association for Home Care, Association for Healthcare Quality of Arizona, LEADER (Louisiana Enhancing Aging with Dignity though Empowerment and Respect), Leading Age Arizona, New Mexico Health Care Association, National Association of Community Health Centers, American Health Care Association, Arizona Health Care Association, Care Providers of Minnesota, Florida Health Care Association, Home Health Care Association of Mass., Methodist Retirement Communities, Montana Health Care Association New Mexico Health Care Association, Ohio Rehabilitation Association, Oregon Health Care Association, South Carolina Health Care Association, and Wisconsin Health Care Association.

Larry's non-Healthcare Clients include SHRM, American Health Care Association, Westinghouse, General Electric, Harley-Davidson Motor Company, Intel Corporation, Southwest Airlines, American Express, McDonald’s Corporation, Federal Express, the U.S. Bureau of Land Management, the American Health Care Association, and the Nuclear Regulatory Commission.

Additionally, Larry earned a Master Of Arts Degree in Counseling Psychology and has years of real life experience as Director of a 40 bed in-patient unit for the developmentally disabled and mentally ill, 8 years as a contributing author to the Journal of the American College of Health Care Administrators, and 26 years as president of his own consulting firm. —

Larry Johnson Speaking Topics

  • Taking Care: An Inspirational Message For Health Care Audiences

    A presentation of the good, the bad, and the wonderful aspects of one family’s journey through the health care system

    While on a bicycling vacation in 2003, CJ Johnson, wife of well-known author, speaker and corporate culture expert Larry Johnson was involved in an accident that changed their world. Despite wearing a helmet, CJ sustained a closed-head injury that put her in a coma for eight weeks, and a persistent vegetative state for seven months. Going from hospitalization in intensive care, to skilled nursing facilities to home health care, CJ and Larry experienced first-hand what it’s like to be served by caregivers, technicians, nurses, doctors, therapists, administrators.

    Inspirational This presentation is Larry’s personal story about that journey. It is guaranteed to touch the hearts of the audience and make them glad they have chosen their noble profession.

    Informative It also shows the audience some of the flaws in the health care system as seen from his personal experience, and offers concrete suggestions to correct those flaws. It also celebrates the good that the tremendous good that health care offers to its clients and their families.

    Audience takeaways 1. A fresh commitment to providing superlative care. 2. Scheduling suggestions that will improve patient/resident satisfaction scores. 3. Techniques for motivating caregivers so they take even better care. 4. Criteria for culling mediocre staff from your winners. 5. A fresh approach for creating a culture of accountability where everyone takes responsibility for excellent care. 6. One critical idea for reducing employee turnover. 7. A new awareness of the negative behavior patterns that staff can sometimes slip into and what to do about it. 8. New energy for delivering care for residents, patients and clients.

    For Caregivers – this version focuses on actual caregivers and is designed to remind them of the basics and celebrate them for the challenging and rewarding work they do.

    For Managers: this version includes the inspiration of the Caregiver version, but also includes what managers can do to build a culture of accountability where staff are more likely to take responsibility for delivering the quality of care patients and residents deserve.

  • Turning Customers into Outrageously Loyal Fans

    Research at the University of Texas found that customer satisfaction is no guarantee of customer loyalty. Customers who indicated on questionnaires that they were simply “happy” with a product or service were as likely as those who had no opinion at all to abandon the vendor. The only indicator that predicted long-term loyalty was when customers used emotional words like “love” and “adore” to describe the vendor. In other words, if you want your customers to stay with you, they are more likely to do so if they LOVE YOU.

    So the question is, how to you get your customers to LOVE YOU? More to the point, how does staff that will be attending this presentation with you get your customers to LOVE YOU?

    Larry Johnson will show you how to make customers become your loyal fan by providing outrageous customer service.

    In this fast-paced, entertaining and informative session, you will learn:

    • The “5/11 Squared Formula” as it applies to word of mouth advertising • Creating positive customer perception from the first point of contact on • The importance of timely responses to customer requests • How to manage customer expectations so you don’t disappoint them • Five bonding behaviors that will put customers on your side • The Lagniappe principle that will keep customers on your side • Five critical questions to empower staff to solve customer complaints • Turning complaints into opportunities to shine • Twelve “no no’s” guaranteed to get rid of customers • How to deal with customer anger in a win/win way • How to keep your cool when customers are nasty, impolite and rude • Why delivering great customer service is good for your heart and soul

  • Mastering the Storm of Change

    Right now, while some organizations are seeing improvement in their economic outlook, many are still facing falling revenues, restricted budgets, and reduced growth. Like past fluctuations in the economy, this downturn will eventually pass. In the meantime, those who survive, both organizationally and individually will be those who keep their spirits up and never stop looking for new ways to perform more efficiently, effectively and creatively. Drawing on 30 years of investigation and consulting experience with some of the world’s foremost corporations and governmental organizations, Larry Johnson will show you how to make the most of these difficult times through leadership and change management.

    You will learn how to:

    Adapt to new roles and organizational changes so you stay ahead of the curve Deliver the best service to customers, even those you’d like to punch Stay positive even when you’re feeling down Enhance your chances for job security (not an oxymoron) Enjoy your job more and have fun in the face of doing more with less Identify the differences between things you can change and things you cannot Replace whining and pity parties with proactive, positive performance Move forward with your life by creating your own pocket of excellence Manage the psychological roller coaster that is a natural part of change Apply a three step process for selecting your healthiest options in stressful situations Become a black belt change master for your company and for your own life Play the hand that’s dealt and move forward

  • There is No "They:" One family's inspirational journey

  • Destroy the Status Quo: Leading change in a changing world

  • Winning the Word-of-Mouth Game: Capturing and keeping customers for life

Larry Johnson Videos

  • LJ Demo Video 2024 bf
    http://www.larryjohnsonspeaker.com
  • Creating Outrageously Loyal Fans
    6 minutes of a presentation from speaker Larry Johnson on customer service.
  • Absolutely Honesty
    This is a live taping of a presentation Larry Johnson gave at the Gannon University Small Business Development Center Women In Leadership Development...

Larry Johnson Books

  • Absolute Honesty: Building a Corporate Culture That Values Straight Talk and Rewards Integrity
    Absolute Honesty: Building a Corporate Culture That Values Straight Talk and Rewards Integrity

FAQs on booking Larry Johnson

  • How do I book Larry Johnson to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Larry Johnson for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Larry Johnson, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Larry Johnson or any other speaker of your choice.
  • What are the speaker fees for Larry Johnson

    Speaking fees for Larry Johnson, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Larry Johnson are for live events and for virtual events. For the most current speaking fee to hire Larry Johnson, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Larry Johnson speak about?

  • Where does Larry Johnson travel from?

    Larry Johnson generally travels from Phoenix, AZ, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is Larry Johnson’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Larry Johnson for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Larry Johnson for your next private or corporate function.
  • What is a full-service speaker booking agency?

    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Larry Johnson or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
  • Why is AAE Speakers Bureau different from other booking agencies?

    If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.

Larry Johnson is a keynote speaker and industry expert who speaks on a wide range of topics such as Taking Care: An Inspirational Message For Health Care Audiences, Turning Customers into Outrageously Loyal Fans, Mastering the Storm of Change, There is No "They:" One family's inspirational journey, Destroy the Status Quo: Leading change in a changing world and Winning the Word-of-Mouth Game: Capturing and keeping customers for life. The estimated speaking fee range to book Larry Johnson for your event is $10,000 - $20,000. Larry Johnson generally travels from Phoenix, AZ, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Jason Young, Jones Loflin, Israel Greene, Haydn Shaw and Libby Gill. Contact All American Speakers for ratings, reviews, videos and information on scheduling Larry Johnson for an upcoming live or virtual event.

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