Sweden
Categories:In a famous IBM study, 80% of the companies claimed that they had a better customer service than average. Only 8% of their customers agreed…
Building trust and giving excellent customer experience have never been more important. Still, many companies fail. Go to a trade show and see how the stand staff behaves. Go to a retail store or a hotel and see how the staff act. Contact a customer service department and complain about something. Very soon you will find out if this is a great customer centric business or if there is a no-can-do, low-ceiling company culture.
This keynote can be tailored to salespeople, marketing, managers, trade show personnel, retail stores personnel and customer service people.
In Antoni’s keynote, you will get insights on:
This can be a main stage keynote or a breakout session. The audience can be sales reps, customer service, booth personell at a trade show, or leaders with customer interactionMarketing.
How to set meaningful goals and boost motivation
Maximizing performance with meaningful goals
Goal psychology reveals that if you set a proper goal you will increase your performance by 15-30%. That is a lot! But what is a proper goal and how come so many people are afraid of goals, tired of goals or simply confused by what a goal really is?
It is time now to elevate your game and set goals, get goals and have fun during the journey.
In Antoni’s keynotes, you will get insights on:
This can be both a main stage keynote and a breakout/workshop session. The audience are people who want to be inspired to work with goal setting that make sense.
We know that employee engagement overall is too low in many countries. A minority feels really motivated and engaged, happy to come to work and perform at their best. On the other end of the scale you have the saboteurs who spread their poison and make everyone around them feel miserable. They will decrease the overall productivity by a third if they are left to their own actions. In this keynote you will get:
Why teams and organizations get stuck on the wrong level of engagement
What the best teams do to outperform the rest.
Where Gallup is right – and wrong – in their analyses of employee engagement
Why your brain needs a green light to be productive, creative and constructive
The three superpowers of communication and how they are real game changers
Up to 20 Communication insights and concrete tips
We are not going back to anything. We are going forward. Hybrid workplaces are here to stay and most organizations realize that if they must force people back to the office, something is deeply wrong.
In Antoni’s keynotes, you will get insights on:
The six challenges of hybrid leadership – according to a study of more than 500 leaders across the world conducted by Antoni Lacinai
The cost and the gain of poor and great engagement
Why hybrid workplaces can give you the best of both worlds
12 tips for awesome hybrid meetings
Why self motivation and self leadership is key in a hybrid setting
The do’s and dont’s of hybrid leadership
The three superpowers of communication
Out of 55 criteria of employee engagement, 37 is due to the closest managers behavior You matter! You influence more people and the way you communicate will make a bigger impact than most of your team members. Great communication leads to higher motivation, performance and ultimately a better result. As a leader you want to communicate with high energy, empathy, and clarity, both online and on-site. The latter is even harder. Antoni has to date asked almost a thousand managers of the challenges with virtual leadership
6 communication truths that everyone should know | Antoni Lacinai | TEDx
Employee engagement. Us vs them - Antoni Lacinai
Workplace communication: Keep it simple, not stupid - Antoni Lacinai
Communication: The difference between hearing & listening - Antoni Lacinai
Employee engagement: 20 keys to outstanding workplace communication
Virtual Meetings: Set them up. Lead them well. Reach your goals.
Understanding Body Language: 51 gestures and what they signal
Users also viewed these speakers:This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.
All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.
If you are the talent and wish to request a profile update or removal from our online directory, please submit a profile request form.
In a famous IBM study, 80% of the companies claimed that they had a better customer service than average. Only 8% of their customers agreed…
Building trust and giving excellent customer experience have never been more important. Still, many companies fail. Go to a trade show and see how the stand staff behaves. Go to a retail store or a hotel and see how the staff act. Contact a customer service department and complain about something. Very soon you will find out if this is a great customer centric business or if there is a no-can-do, low-ceiling company culture.
This keynote can be tailored to salespeople, marketing, managers, trade show personnel, retail stores personnel and customer service people.
In Antoni’s keynote, you will get insights on:
This can be a main stage keynote or a breakout session. The audience can be sales reps, customer service, booth personell at a trade show, or leaders with customer interactionMarketing.
How to set meaningful goals and boost motivation
Maximizing performance with meaningful goals
Goal psychology reveals that if you set a proper goal you will increase your performance by 15-30%. That is a lot! But what is a proper goal and how come so many people are afraid of goals, tired of goals or simply confused by what a goal really is?
It is time now to elevate your game and set goals, get goals and have fun during the journey.
In Antoni’s keynotes, you will get insights on:
This can be both a main stage keynote and a breakout/workshop session. The audience are people who want to be inspired to work with goal setting that make sense.
We know that employee engagement overall is too low in many countries. A minority feels really motivated and engaged, happy to come to work and perform at their best. On the other end of the scale you have the saboteurs who spread their poison and make everyone around them feel miserable. They will decrease the overall productivity by a third if they are left to their own actions. In this keynote you will get:
Why teams and organizations get stuck on the wrong level of engagement
What the best teams do to outperform the rest.
Where Gallup is right – and wrong – in their analyses of employee engagement
Why your brain needs a green light to be productive, creative and constructive
The three superpowers of communication and how they are real game changers
Up to 20 Communication insights and concrete tips
We are not going back to anything. We are going forward. Hybrid workplaces are here to stay and most organizations realize that if they must force people back to the office, something is deeply wrong.
In Antoni’s keynotes, you will get insights on:
The six challenges of hybrid leadership – according to a study of more than 500 leaders across the world conducted by Antoni Lacinai
The cost and the gain of poor and great engagement
Why hybrid workplaces can give you the best of both worlds
12 tips for awesome hybrid meetings
Why self motivation and self leadership is key in a hybrid setting
The do’s and dont’s of hybrid leadership
The three superpowers of communication
Out of 55 criteria of employee engagement, 37 is due to the closest managers behavior You matter! You influence more people and the way you communicate will make a bigger impact than most of your team members. Great communication leads to higher motivation, performance and ultimately a better result. As a leader you want to communicate with high energy, empathy, and clarity, both online and on-site. The latter is even harder. Antoni has to date asked almost a thousand managers of the challenges with virtual leadership
Antoni Lacinai is a keynote speaker and industry expert who speaks on a wide range of topics such as World Class Customer Meetings, Set goals! Get goals! Have fun!, Employee Engagement - Your communication determines your results, Hybrid leadership and hybrid workplaces - Welcome to the best of both worlds and You get the team you de-SERVE - Communicate as a leader. The estimated speaking fee range to book Antoni Lacinai for your event is $10,000 - $20,000. Antoni Lacinai generally travels from Sweden and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Adrian Gostick, Libby Gill, Cheryl Cran, Dr. Jackie Freiberg and Kris Boesch. Contact All American Speakers for ratings, reviews, videos and information on scheduling Antoni Lacinai for an upcoming live or virtual event.
In a famous IBM study, 80% of the companies claimed that they had a better customer service than average. Only 8% of their customers agreed…
Building trust and giving excellent customer experience have never been more important. Still, many companies fail. Go to a trade show and see how the stand staff behaves. Go to a retail store or a hotel and see how the staff act. Contact a customer service department and complain about something. Very soon you will find out if this is a great customer centric business or if there is a no-can-do, low-ceiling company culture.
This keynote can be tailored to salespeople, marketing, managers, trade show personnel, retail stores personnel and customer service people.
In Antoni’s keynote, you will get insights on:
This can be a main stage keynote or a breakout session. The audience can be sales reps, customer service, booth personell at a trade show, or leaders with customer interactionMarketing.
How to set meaningful goals and boost motivation
Maximizing performance with meaningful goals
Goal psychology reveals that if you set a proper goal you will increase your performance by 15-30%. That is a lot! But what is a proper goal and how come so many people are afraid of goals, tired of goals or simply confused by what a goal really is?
It is time now to elevate your game and set goals, get goals and have fun during the journey.
In Antoni’s keynotes, you will get insights on:
This can be both a main stage keynote and a breakout/workshop session. The audience are people who want to be inspired to work with goal setting that make sense.
We know that employee engagement overall is too low in many countries. A minority feels really motivated and engaged, happy to come to work and perform at their best. On the other end of the scale you have the saboteurs who spread their poison and make everyone around them feel miserable. They will decrease the overall productivity by a third if they are left to their own actions. In this keynote you will get:
Why teams and organizations get stuck on the wrong level of engagement
What the best teams do to outperform the rest.
Where Gallup is right – and wrong – in their analyses of employee engagement
Why your brain needs a green light to be productive, creative and constructive
The three superpowers of communication and how they are real game changers
Up to 20 Communication insights and concrete tips
We are not going back to anything. We are going forward. Hybrid workplaces are here to stay and most organizations realize that if they must force people back to the office, something is deeply wrong.
In Antoni’s keynotes, you will get insights on:
The six challenges of hybrid leadership – according to a study of more than 500 leaders across the world conducted by Antoni Lacinai
The cost and the gain of poor and great engagement
Why hybrid workplaces can give you the best of both worlds
12 tips for awesome hybrid meetings
Why self motivation and self leadership is key in a hybrid setting
The do’s and dont’s of hybrid leadership
The three superpowers of communication
Out of 55 criteria of employee engagement, 37 is due to the closest managers behavior You matter! You influence more people and the way you communicate will make a bigger impact than most of your team members. Great communication leads to higher motivation, performance and ultimately a better result. As a leader you want to communicate with high energy, empathy, and clarity, both online and on-site. The latter is even harder. Antoni has to date asked almost a thousand managers of the challenges with virtual leadership
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This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.
All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.
If you are the talent and wish to request a profile update or removal from our online directory, please submit a profile request form.
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