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Jeannie Walters

Internationally-Recognized Speaker, Certified CX Professional, Thought Partner & LinkedIn Learning Instructor

Internationally-Recognized Speaker, Certified CX Professional, Thought Partner & LinkedIn Learning Instructor

Travels From Travels From:
Chicago, IL, USA
Speaking Fee Speaking Fee:
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Jeannie Walters Biography

Jeannie Walters is an award-winning customer experience expert, international keynote speaker, and Founder of Experience Investigators: a firm that’s pioneered helping companies increase sales and customer retention through elevated customer experiences.

Trailblazing the movement from “Reactive Customer Service” to “Proactive Customer Experience,” Jeannie is considered the leading authority for improving both employee and customer relationships. A Certified Customer Experience Professional and charter member of the Customer Experience Professionals Association, Jeannie’s worked with numerous Fortune 500 and Fortune 50 companies including OrangeTheory, SAP, Comcast, and JPMorgan.

As a Professional Member of the National Speakers Association, Jeannie has spoken to tens of thousands of people across three continents on the power of proactivity to increase brand loyalty.

A sought-after business coach, Jeannie’s partnered with MarketingProfs as a Masterclass Instructor and has had over 300,000 people go through her courses on LinkedIn Learning.

Passionate about demystifying the process for improving customer experience, Jeannie has published thousands of articles, and her insights have been featured in Forbes, The Chicago Tribune, and The Wall Street Journal.

Jeannie Walters Speaking Topics

  • Creating A Proactive Customer Experience: How To Move Your Customers From “Curious” To “Converted”

    Overview:

    Customers today seek personalized, proactive, and powerful experiences. They want to be seen, understood, and served in modern and convenient ways. Jeannie Walters CCXP, has worked with brands all over the world to develop and deliver positive, proactive, and meaningful experiences for customers and employees alike.

    How should you design customer journeys to speak to their concerns, answer their questions, and move your customers from “curious” to “converted”? Jeannie has defined customer experience in specific and actionable ways that lead to business results.

    • Customer experience is a MINDSET.
    • Customer experience is a STRATEGY.
    • Customer experience is a DISCIPLINE.

    In this keynote presentation, audience members walk away with ideas to use immediately to take action and not just talk about customer experience.

    Who This Is For:

    • Business leaders who feel stuck in the status quo and want to instill customer loyalty
    • Organizations that want to get ahead of their competitors with better customer experience
    • Marketers who want to design awareness journeys to build trust and authority

    Why You Should Attend:

    • To improve your existing customer experience through actionable, tangible efforts that lead to better business results
    • To focus on the future of what customers want today and tomorrow
    • To create a culture of customer-centricity

    Objectives/Takeaways:

    • Define customer experience for YOUR organization • it’s more than just delivering great service!
    • Learn about specific tools available to anyone who is invested in creating better customer experiences
    • Become a positive change agent on behalf or your customers • regardless of your title

  • Three Universal Truths About Customer Experience

    Overview:

    Customer experience (CX) is so much more than fancy lingo and customer service: it stretches across every touchpoint in your customer’s journey. And that means leaders throughout the organization are being tasked with more aspects of CX all the time.

    Vague directions from the top like “be customer-focused” or “deliver great experiences” do little to actually engage employees and deliver better experiences.

    In this session you will discover three ways you • yes, YOU • can positively affect your customer’s journey, regardless of your role or your budget.

    Who This Is For:

    • Business leaders who feel stuck in the status quo and want to instill customer loyalty

    Why You Should Attend:

    • To create positive change around customer experience in your organization

    Objectives/Takeaways:

    • Learn three universal truths about CX • and how you can lead according to them
    • Identify what data matters and why
    • Start building coalitions with other leaders to deliver consistent, meaningful customer journeys

    More than 400,000 online learners have learned from Jeannie Walters. Your audience will receive custom learning experiences and access to tools and insights from an award-winning global CX influencer.

  • How Micromoments Make A Big Impact In CX

    Overview:

    Leaders are often taught to think about the big picture, but there’s plenty of magic in the details — especially when it comes to the thousands of ways customers can interact with your brand every day. What happens when these customer experience “micromoments” go ignored?

    In this session, Jeannie Walters, CCXP challenges us to think about each interaction customers have with our brands and how easily the impact of those moments is overlooked. As seen in her TEDx Talk, she’ll discuss why micro moments are so important, the data behind this thinking and how to identify opportunities in your own brand’s customer journeys to make meaningful change.

    Takeaways:

    • Understand the trends driving customer research and how to use those trends to promote your own offerings
    • Discover how to best use data from—and about—your customer base
    • Know when to use “micromapping” to address unique customer inquiries (so your customers don’t get stuck along their journey)

    FOR A CUSTOMER EXPERIENCE/SERVICE/SUCCESS AUDIENCE

  • Move Customer Experience From Attitude to Actions

    Overview:

    Marketers are now being asked to lead Customer Experience and simply deliver great experiences. But what does that really mean? Jeannie Walters, CCXP will give you tools to address the 3 A’s of CX!

    Attitude Action Amplification

    At the end of this session, you will be able to:

    • Create the right foundation for CX Success at your organization
    • Know how to move beyond platitudes and create real results
    • Partner with other leaders in your organization to make the most impact

    FOR A CUSTOMER EXPERIENCE/SERVICE/SUCCESS AUDIENCE

  • Getting Digital CX Right: How Knowing Your Customer Helps Make Your CX Memorable

    Overview:

    Let’s talk about ways to deliver for your customers throughout their journey.

    The digital customer journey has changed -• and continues to.

    We can no longer think of the digital customer journey as separate from the larger customer journey as a whole.

    Superior customer experience is the main competitive differentiator today. Because consumers have more voice, more choice and more than 50% show little or no hesitation in ending relationships with companies if CX falls short.

    Meanwhile, managing all the digital channels that play a role in CX doesn’t make it any easier to provide great service. So, what are the customer expectations you need to fulfill and what are the best ways to do it?

    In this session, you'll learn how to:

    • Expand the customer journey to include activities that occur before a consumer’s first interaction with your contact center
    • Provide a seamless experience across channels: self-service and agent-assisted; inbound and outbound; digital and voice
    • Personalize every touchpoint through the use of customer data and interaction history
    • Track the customer journey to gain valuable insights that help you get digital CX right
    • Proactively guide a customer before they need to search for information and support
    • Tie the digital experience to your customers' real-life needs, not just products

    FOR A CUSTOMER EXPERIENCE/SERVICE/SUCCESS AUDIENCE

  • Building Customer Experience Strategy Foundations

    Overview:

    How Do Great Brands Deliver a Consistent Customer Experience?

    How can some brands get it so right, so consistently, while others are so consistently... inconsistent?

    The answer is a Customer Experience Mission and a Customer Experience Success Statement.

    What is a CX Mission Statement? It's your customer experience "north star" that helps guide every part of your initiatives, products, and services to serve your customers. What about success? First, you need to define it for your organization with a CX Success Statement. Customer experience success is not a one-size-fits-all outcome, but rather a customized understanding of what success means for the organization, your leaders, and your industry.

    Your CX strategy is then based on your CX Mission Statement and your CX Success Statement. They are the foundation to help you define and communicate customer experience across your organization and align customer experience goals with larger organizational goals.

    In this session, Jeannie Walters, CCXP will be sharing ways your organization can develop those statements and begin delivering a more consistently delightful experience to your customers. She’ll also introduce the CX Success Formula that can help the rest of your organization understand what “doing customer experience” really is!

    Takeaways:

    • Learn how to start building a customer experience strategy
    • Learn how to define and communicate customer experience across your organization
    • Learn how to align customer experience goals with larger organizational goals
    • Learn how to deliver a more consistently delightful experience to your customers

    FOR A CUSTOMER EXPERIENCE/SERVICE/SUCCESS AUDIENCE

Jeannie Walters Videos

  • Micro-moments that matter - Jeannie Walters on Engati CX
    Engati is the world's leading no-code, multi-lingual chatbot ...
  • Jeannie Walters: "Jeannie Walters CCXP, Chief Customer ...
    Discover the Secrets of Customer Loyalty with a Certified Customer Experience Professional Hire Jeannie to speak at your next event.
  • Jeannie Walters Interview: Marketing & Customer Experience ...
    Jeannie Walters from 360Connext Customer Experience Consulting joins Hallmark Business Connections Customer Engagement Director ...

Speaker Lists Featuring Jeannie Walters

FAQs on booking Jeannie Walters

  • How do I book Jeannie Walters to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Jeannie Walters for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Jeannie Walters, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Jeannie Walters or any other speaker of your choice.
  • What are the speaker fees for Jeannie Walters

    Speaking fees for Jeannie Walters, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Jeannie Walters are for live events and for virtual events. For the most current speaking fee to hire Jeannie Walters, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Jeannie Walters speak about?

    Jeannie Walters is a keynote speaker and industry expert whose speaking topics include Business, Computer Science, Customer Service, Education, Entertainment, Podcast Hosts, Science and Technology, TED, Virtual Speakers.
  • Where does Jeannie Walters travel from?

    Jeannie Walters generally travels from Chicago, IL, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is Jeannie Walters’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Jeannie Walters for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Jeannie Walters for your next private or corporate function.
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    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Jeannie Walters or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
  • Why is AAE Speakers Bureau different from other booking agencies?

    If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.

Jeannie Walters is a keynote speaker and industry expert who speaks on a wide range of topics such as Creating A Proactive Customer Experience: How To Move Your Customers From “Curious” To “Converted”, Three Universal Truths About Customer Experience, How Micromoments Make A Big Impact In CX, Move Customer Experience From Attitude to Actions, Getting Digital CX Right: How Knowing Your Customer Helps Make Your CX Memorable and Building Customer Experience Strategy Foundations. The estimated speaking fee range to book Jeannie Walters for your event is $10,000 - $20,000. Jeannie Walters generally travels from Chicago, IL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Dan Gingiss, Adrian Swinscoe, Flavio Martins, Sarah Weise and Karen Mangia. Contact All American Speakers for ratings, reviews, videos and information on scheduling Jeannie Walters for an upcoming live or virtual event.

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