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Dr. Sheila Murray Bethel

Global Leadership, Change, Motivation Expert; Author of A New Breed of Leader & CEO of Bethel Leadership Institute

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 Dr. Sheila Murray Bethel Biography

Dr. Sheila Murray Bethel helps organizations maximize human resources, solve people problems and increase bottom line results. Business savvy and people smart, she understands how to help people be their best and what it takes to make a business work. Sheila is a successful entrepreneur, best selling business author and is in high demand as a speaker.

She is a member of the Speaker Hall of Fame with over 3,000 presentations to over two million people in 20 countries. She brings a broad view of current trends and relevant issues that maximize human resources to people problems and increase bottom line results. Sheila shares real world solutions for real world issues.

Sheila holds a PhD in Communications and has served on the adjunct faculty of Indiana Purdue University, San Francisco State University, University of Southern California and is a currently a member of the Advisory Council for Amsted University based in Malaysia. She is a widely published author with five books translated into several languages, including the best seller, Making A Difference, 12 Qualities That Make You A Leader. She has written over 100 articles and produced 20 audio/video training programs. She is creator and host of two National Public Television Specials, Making A Difference.

Sheila has worked on projects with four U.S. Presidents' and was appointed to the Board of Advisor's for America's Promise - The Alliance for Youth, by Secretary of State Colin L. Powell, who is the Founding Chairman. In 1990, she interfaced with the Bush White House and the Polish Parliament to consult with and train Polish businesses being transformed by privatization. She established the first privately owned business-training center in Eastern Europe, located in Opole, Poland. Sheila was inducted into the Speaker Hall of Fame in 1986 and has been recognized as one of the "Twenty-one Top Speakers for the 21st Century," by Successful Meetings Magazine.

She has shared the platform with former President Gerald Ford, General Colin L. Powell, publisher Katharine Graham, sports stars Michael Jordan and Evander Holyfield, coach Pat Riley, First Lady Hillary Clinton, and Senator Bob Dole, among other luminaries. Her client list reads like a Global Who's Who of Business, Trade Associations, Education and Government.

A master at targeting her presentations for you, Sheila addresses relevant trends and offers powerful, practical guidance for Leadership, Customer Focus and Communication Skills. She artfully blends content-rich presentations with an entertaining and motivating style. You receive the double benefit of enjoying yourself while learning practical, immediately applicable real-world material for real-world results. She cuts right to the core issues you care about and shows your audience what works, what doesn't and why.

Sheila has a passion for impacting others. When her gifts on the platform help people, she says, "I'm the messenger, it's what happens inside of them that makes the real difference - that's the quiet miracle of personal growth."

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Videos
Books
A New Breed of Leader: 8 Leadership Qualities That Matter Most in the Real World What Works, What Doesn't, and Why

A New Breed of Leader: 8 Leadership Qualities That Matter Most in the Real World What Works, What Doesn't, and Why

Making a Difference: Twelve Qualities That Make You a Leader

Making a Difference: Twelve Qualities That Make You a Leader

Speaking Topics
  • Inspirational Leadership: Keep People Engaged & Moving Ahead

    Have you ever wondered why people will walk through fire for some leaders or follow them anywhere just to see where they are going? What do Kenneth Chenault, CEO of American Express; Oprah Winfrey, CEO of Harpo Productions; and Christopher Cowdray, CEO of the Dorchester Collection hotels, teach us about inspirational leadership? What sets these leaders apart? What gives them that special competitive edge? The answer is they have developed the ability to inspire others to do and be their best. It is about the insight and wisdom to connect with your people in ways that turn a team into a community, accountability into trust, and language into people bridges. It's about giving followers the tools and skills they need to fulfill their inborn desire for achievement and contribution. What is your obligation as inspiring leader? It's to motivate, challenge, guide, and train your workforce for productivity and sustainability. Dr. Bethel helps clarify and identify the essential 21st-century leadership qualities of competence, accountability, openness, language, values, perspective, power, and humility. These qualities are a fixed beacon giving direction and purpose to every member of your organization. When you inspire others by leading with these qualities, they are more engaged, productive, and committed, which, in turn, grows your business, benefits your customers, and strengthens your brand. There has never been a time when inspired leaders have been needed more. Leadership is not something conferred upon only the highly educated, the rich, or the powerful. You can be an inspired leader who makes a difference.

  • The Art & Skill of Creating & Leading Dynamic Teams

    Is your organization using all the team-building tools available to chart a course for the future you want? More than any other leadership quality, the art of team building encompasses all of your other talents. It is the catalyst to all you want to accomplish. Times have changed and so has the concept of team building. In a world where people feel increasingly disconnected and isolated, collaboration, trust, and camaraderie become more valuable every day. Technology gives us excellent tools as aids for team building. However, in the process of using these tools, we have become technologically excellent and humanly challenged. We must make sure that we continually make those human connections, no matter how far flung we are, across the office or across the world. We all want to be a part of something larger than we are, to feel that we can make a difference. How do you create an environment where teams are born and thrive? The payoffs for great team building are enormous. To build and sustain your team you must concentrate on the five basics of servant-leader team building: directing, motivating, training, delegating, and reward and recognition. People want to be led, not managed. As leader, you control the environment where teams are born, nurtured, and thrive. Football coaches Tom Landry and Vince Lombardi and business leaders Indra Nooyi of PepsiCo and Ursula Burns of Xerox are classic examples Dr. Bethel uses to expand thinking about teams. She stirs imaginations and opens minds about being a team builder in an age where working together cohesively has more challenges than anything we could have imagined in the 20th century. It's a new world, and we must take a new look at the art and skill of team building in the 21st century.

  • Leading Others Through the Gauntlet of Change

    Making real change is the hardest process any person or organization ever confronts. It is also one of the most rewarding. Yet some people resist productive change. What causes these barriers and why are they so hard to overcome? How can you stay sane, healthy, and effective in times of turbulence? What are the indispensible ABCs of personal and organizational change? In her content-rich change program, Dr. Sheila Murray Bethel lays out clear, common sense how-to's designed to help you and your organization keep up with ambiguity and uncertainty as you move forward into a prosperous future. You'll learn how to maintain a sense of humor and balance while gaining more control in any change process. Using her own life filled with extraordinary change, going from the ironing board to the executive board, Dr. Bethel shares a wealth of ideas, actions, and skills that decrease stress, prevent burnout, increase productivity, and make work and life more enjoyable. Discover how Jim Senegal, CEO of Costco, and Donna Shalala, President of the University of Miami, maintain productivity amidst change. You'll learn how the language of change keeps people and situations in perspective, motivates and inspires a bias for action, builds cooperation and trust, and maintains focus on key issues in our topsy-turvy world. Leading in times of change is like making bread – you are the yeast that helps people rise to the occasion. Whether you lead a small team or major organization, Dr. Bethel fills your toolbox with a strong set of change tactics to lead others through the gauntlet of change.

  • Where the Rubber Hits the Road: Exceptional Frontline Customer Service

    Would you be shocked to learn that 68% of your customers who quit doing business with you do so because they were treated badly? In our increasingly competitive global environment, you cannot afford to be a part of that statistic. Because response matters and caring really does count, it is critical that an emotional connection with your customers is at the very foundation of your service ethic. This connection is often the most underestimated and under-used service quality. The best frontline people—in person, on the phone, or on the net—are those with not only the standard skills of calming upset customers, asking questions, and being a good listener; they also have that all-important emotional connection that says, "We really care about you as a customer and we want to earn your loyalty." The most successful customer service teams have values and beliefs about serving others that translates into the ability to create loyal customers who become your unpaid ambassadors of goodwill. Dr. Sheila Murray Bethel's 4 A's of World Class Service have struck a responsive chord in organizations around the world. This formula has propelled entire customer-service departments from mediocre to outstanding. Dr. Bethel gives a new depth and meaning to the whole concept of customer service as an attitude, not a department. Unintentionally, every organization has a "sales prevention team." Be sure your frontline people are not inadvertently part of the problem, but rather part of the solution. This program is the perfect complement and a welcome addition to all of your other customer service initiatives. It will enhance them, deepening the understanding of how and why true service benefits not only your customers and your company, but how and why it adds to the quality of life for your frontline people.

  • Lemons into Lemonade: How to Get & Stay Motivated in Tough Times

    What are the enduring personal strengths needed to stay motivated and inspired in tough times? Can you really motivate yourself into a better life, satisfying job and fulfilling relationships? In this reassuring and timely presentation, Dr. Bethel gives you a set of powerful life tools, step-by-step actions to build resilience, staying power, and enthusiasm for surviving and thriving even in the worst of times. Dr. Bethel deepens your understanding of the extraordinary Five Secrets to Happiness. Every day we see examples of people who have embraced these compelling principles to survive and conquer hardships. Michael J. Fox, the late Christopher Reeve, many cancer survivors, and the "come-back people" of Hurricane Katrina all discovered these eternal insights and wisdom. You will see that when they are used daily, they can literally turn your life around. You learn to avoid the "negativity trap" and turn pessimistic responses and attitudes into positive actions. You will reexamine how to tap into your inner strengths, values, belief systems, and commitment so you have a fresh and better perspective on both your business and personal life. The bottom line is that you can live happier, improve your relationships, and be in more control of your surroundings as you design the rich fulfilling life you deserve. Lemons into Lemonade is all about commonsense skills that help you do and be your best, especially in tough times.

FAQs
  • HOW TO BOOK Dr. Sheila Murray Bethel?

    Our booking agents have successfully helped clients around the world secure talent like Dr. Sheila Murray Bethel for speaking engagements, personal appearances, product endorsements, or corporate entertainment for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers. Fill out a booking request form for Dr. Sheila Murray Bethel, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Dr. Sheila Murray Bethel or any other celebrity of your choice.
  • HOW MUCH DOES IT COST TO BOOK Dr. Sheila Murray Bethel?

    Booking fees for Dr. Sheila Murray Bethel, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies according to the circumstances, including the talent's schedule, market conditions, length of presentation, and the location of the event. Speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Dr. Sheila Murray Bethel, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • WHO IS THE AGENT FOR Dr. Sheila Murray Bethel?

    All American Entertainment has successfully secured celebrity talent like Dr. Sheila Murray Bethel for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Dr. Sheila Murray Bethel for your next private or corporate function.
  • WHAT IS A FULL-SERVICE TALENT BOOKING AGENCY?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Dr. Sheila Murray Bethel or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Dr. Sheila Murray Bethel or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.
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Dr. Sheila Murray Bethel

Global Leadership, Change, Motivation Expert; Author of A New Breed of Leader & CEO of Bethel Leadership Institute

Travels From:
San Francisco, CA, USA
Speaking Fee:

Dr. Sheila Murray Bethel Biography

Dr. Sheila Murray Bethel helps organizations maximize human resources, solve people problems and increase bottom line results. Business savvy and people smart, she understands how to help people be their best and what it takes to make a business work. Sheila is a successful entrepreneur, best selling business author and is in high demand as a speaker.

She is a member of the Speaker Hall of Fame with over 3,000 presentations to over two million people in 20 countries. She brings a broad view of current trends and relevant issues that maximize human resources to people problems and increase bottom line results. Sheila shares real world solutions for real world issues.

Sheila holds a PhD in Communications and has served on the adjunct faculty of Indiana Purdue University, San Francisco State University, University of Southern California and is a currently a member of the Advisory Council for Amsted University based in Malaysia. She is a widely published author with five books translated into several languages, including the best seller, Making A Difference, 12 Qualities That Make You A Leader. She has written over 100 articles and produced 20 audio/video training programs. She is creator and host of two National Public Television Specials, Making A Difference.

Sheila has worked on projects with four U.S. Presidents' and was appointed to the Board of Advisor's for America's Promise - The Alliance for Youth, by Secretary of State Colin L. Powell, who is the Founding Chairman. In 1990, she interfaced with the Bush White House and the Polish Parliament to consult with and train Polish businesses being transformed by privatization. She established the first privately owned business-training center in Eastern Europe, located in Opole, Poland. Sheila was inducted into the Speaker Hall of Fame in 1986 and has been recognized as one of the "Twenty-one Top Speakers for the 21st Century," by Successful Meetings Magazine.

She has shared the platform with former President Gerald Ford, General Colin L. Powell, publisher Katharine Graham, sports stars Michael Jordan and Evander Holyfield, coach Pat Riley, First Lady Hillary Clinton, and Senator Bob Dole, among other luminaries. Her client list reads like a Global Who's Who of Business, Trade Associations, Education and Government.

A master at targeting her presentations for you, Sheila addresses relevant trends and offers powerful, practical guidance for Leadership, Customer Focus and Communication Skills. She artfully blends content-rich presentations with an entertaining and motivating style. You receive the double benefit of enjoying yourself while learning practical, immediately applicable real-world material for real-world results. She cuts right to the core issues you care about and shows your audience what works, what doesn't and why.

Sheila has a passion for impacting others. When her gifts on the platform help people, she says, "I'm the messenger, it's what happens inside of them that makes the real difference - that's the quiet miracle of personal growth."

Dr. Sheila Murray Bethel Videos

  • Dr. Sheila Murray Bethel - Leadership and Customer Service Speaker
  • Sheila's Famous Most Requested, Frank the incredible cab driver story

Dr. Sheila Murray Bethel Books

Speaker Lists Featuring Dr. Sheila Murray Bethel

Dr. Sheila Murray Bethel Speaking Topics

  • Inspirational Leadership: Keep People Engaged & Moving Ahead

    Have you ever wondered why people will walk through fire for some leaders or follow them anywhere just to see where they are going? What do Kenneth Chenault, CEO of American Express; Oprah Winfrey, CEO of Harpo Productions; and Christopher Cowdray, CEO of the Dorchester Collection hotels, teach us about inspirational leadership? What sets these leaders apart? What gives them that special competitive edge? The answer is they have developed the ability to inspire others to do and be their best. It is about the insight and wisdom to connect with your people in ways that turn a team into a community, accountability into trust, and language into people bridges. It's about giving followers the tools and skills they need to fulfill their inborn desire for achievement and contribution. What is your obligation as inspiring leader? It's to motivate, challenge, guide, and train your workforce for productivity and sustainability. Dr. Bethel helps clarify and identify the essential 21st-century leadership qualities of competence, accountability, openness, language, values, perspective, power, and humility. These qualities are a fixed beacon giving direction and purpose to every member of your organization. When you inspire others by leading with these qualities, they are more engaged, productive, and committed, which, in turn, grows your business, benefits your customers, and strengthens your brand. There has never been a time when inspired leaders have been needed more. Leadership is not something conferred upon only the highly educated, the rich, or the powerful. You can be an inspired leader who makes a difference.

  • The Art & Skill of Creating & Leading Dynamic Teams

    Is your organization using all the team-building tools available to chart a course for the future you want? More than any other leadership quality, the art of team building encompasses all of your other talents. It is the catalyst to all you want to accomplish. Times have changed and so has the concept of team building. In a world where people feel increasingly disconnected and isolated, collaboration, trust, and camaraderie become more valuable every day. Technology gives us excellent tools as aids for team building. However, in the process of using these tools, we have become technologically excellent and humanly challenged. We must make sure that we continually make those human connections, no matter how far flung we are, across the office or across the world. We all want to be a part of something larger than we are, to feel that we can make a difference. How do you create an environment where teams are born and thrive? The payoffs for great team building are enormous. To build and sustain your team you must concentrate on the five basics of servant-leader team building: directing, motivating, training, delegating, and reward and recognition. People want to be led, not managed. As leader, you control the environment where teams are born, nurtured, and thrive. Football coaches Tom Landry and Vince Lombardi and business leaders Indra Nooyi of PepsiCo and Ursula Burns of Xerox are classic examples Dr. Bethel uses to expand thinking about teams. She stirs imaginations and opens minds about being a team builder in an age where working together cohesively has more challenges than anything we could have imagined in the 20th century. It's a new world, and we must take a new look at the art and skill of team building in the 21st century.

  • Leading Others Through the Gauntlet of Change

    Making real change is the hardest process any person or organization ever confronts. It is also one of the most rewarding. Yet some people resist productive change. What causes these barriers and why are they so hard to overcome? How can you stay sane, healthy, and effective in times of turbulence? What are the indispensible ABCs of personal and organizational change? In her content-rich change program, Dr. Sheila Murray Bethel lays out clear, common sense how-to's designed to help you and your organization keep up with ambiguity and uncertainty as you move forward into a prosperous future. You'll learn how to maintain a sense of humor and balance while gaining more control in any change process. Using her own life filled with extraordinary change, going from the ironing board to the executive board, Dr. Bethel shares a wealth of ideas, actions, and skills that decrease stress, prevent burnout, increase productivity, and make work and life more enjoyable. Discover how Jim Senegal, CEO of Costco, and Donna Shalala, President of the University of Miami, maintain productivity amidst change. You'll learn how the language of change keeps people and situations in perspective, motivates and inspires a bias for action, builds cooperation and trust, and maintains focus on key issues in our topsy-turvy world. Leading in times of change is like making bread – you are the yeast that helps people rise to the occasion. Whether you lead a small team or major organization, Dr. Bethel fills your toolbox with a strong set of change tactics to lead others through the gauntlet of change.

  • Where the Rubber Hits the Road: Exceptional Frontline Customer Service

    Would you be shocked to learn that 68% of your customers who quit doing business with you do so because they were treated badly? In our increasingly competitive global environment, you cannot afford to be a part of that statistic. Because response matters and caring really does count, it is critical that an emotional connection with your customers is at the very foundation of your service ethic. This connection is often the most underestimated and under-used service quality. The best frontline people—in person, on the phone, or on the net—are those with not only the standard skills of calming upset customers, asking questions, and being a good listener; they also have that all-important emotional connection that says, "We really care about you as a customer and we want to earn your loyalty." The most successful customer service teams have values and beliefs about serving others that translates into the ability to create loyal customers who become your unpaid ambassadors of goodwill. Dr. Sheila Murray Bethel's 4 A's of World Class Service have struck a responsive chord in organizations around the world. This formula has propelled entire customer-service departments from mediocre to outstanding. Dr. Bethel gives a new depth and meaning to the whole concept of customer service as an attitude, not a department. Unintentionally, every organization has a "sales prevention team." Be sure your frontline people are not inadvertently part of the problem, but rather part of the solution. This program is the perfect complement and a welcome addition to all of your other customer service initiatives. It will enhance them, deepening the understanding of how and why true service benefits not only your customers and your company, but how and why it adds to the quality of life for your frontline people.

  • Lemons into Lemonade: How to Get & Stay Motivated in Tough Times

    What are the enduring personal strengths needed to stay motivated and inspired in tough times? Can you really motivate yourself into a better life, satisfying job and fulfilling relationships? In this reassuring and timely presentation, Dr. Bethel gives you a set of powerful life tools, step-by-step actions to build resilience, staying power, and enthusiasm for surviving and thriving even in the worst of times. Dr. Bethel deepens your understanding of the extraordinary Five Secrets to Happiness. Every day we see examples of people who have embraced these compelling principles to survive and conquer hardships. Michael J. Fox, the late Christopher Reeve, many cancer survivors, and the "come-back people" of Hurricane Katrina all discovered these eternal insights and wisdom. You will see that when they are used daily, they can literally turn your life around. You learn to avoid the "negativity trap" and turn pessimistic responses and attitudes into positive actions. You will reexamine how to tap into your inner strengths, values, belief systems, and commitment so you have a fresh and better perspective on both your business and personal life. The bottom line is that you can live happier, improve your relationships, and be in more control of your surroundings as you design the rich fulfilling life you deserve. Lemons into Lemonade is all about commonsense skills that help you do and be your best, especially in tough times.

FAQs on booking Dr. Sheila Murray Bethel

  • How to book Dr. Sheila Murray Bethel?

    Our booking agents have successfully helped clients around the world secure talent like Dr. Sheila Murray Bethel for speaking engagements, personal appearances, product endorsements, or corporate entertainment for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers. Fill out a booking request form for Dr. Sheila Murray Bethel, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Dr. Sheila Murray Bethel or any other celebrity of your choice.
  • How much does it cost to book Dr. Sheila Murray Bethel?

    Booking fees for Dr. Sheila Murray Bethel, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies according to the circumstances, including the talent's schedule, market conditions, length of presentation, and the location of the event. Speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Dr. Sheila Murray Bethel, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • Who is the agent for Dr. Sheila Murray Bethel?

    All American Entertainment has successfully secured celebrity talent like Dr. Sheila Murray Bethel for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Dr. Sheila Murray Bethel for your next private or corporate function.
  • What is a full-service talent booking agency?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Dr. Sheila Murray Bethel or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Dr. Sheila Murray Bethel or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.

Dr. Sheila Murray Bethel is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book Dr. Sheila Murray Bethel for your event is $10,000 - $20,000. Dr. Sheila Murray Bethel generally travels from San Francisco, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Dr. Jackie Freiberg, Libby Gill, Emory Austin, Mark DeVolder and Tim Sanders. Contact All American Speakers for ratings, reviews, videos and information on scheduling Dr. Sheila Murray Bethel for an upcoming event.

Dr. Sheila Murray Bethel Speaker Videos

  • Dr. Sheila Murray Bethel - Leadership and Customer Service Speaker
    Sheila's Famous Most Requested, Frank the incredible cab driver story

Dr. Sheila Murray Bethel Speaking Topics

  • Inspirational Leadership: Keep People Engaged & Moving Ahead

    Have you ever wondered why people will walk through fire for some leaders or follow them anywhere just to see where they are going? What do Kenneth Chenault, CEO of American Express; Oprah Winfrey, CEO of Harpo Productions; and Christopher Cowdray, CEO of the Dorchester Collection hotels, teach us about inspirational leadership? What sets these leaders apart? What gives them that special competitive edge? The answer is they have developed the ability to inspire others to do and be their best. It is about the insight and wisdom to connect with your people in ways that turn a team into a community, accountability into trust, and language into people bridges. It's about giving followers the tools and skills they need to fulfill their inborn desire for achievement and contribution. What is your obligation as inspiring leader? It's to motivate, challenge, guide, and train your workforce for productivity and sustainability. Dr. Bethel helps clarify and identify the essential 21st-century leadership qualities of competence, accountability, openness, language, values, perspective, power, and humility. These qualities are a fixed beacon giving direction and purpose to every member of your organization. When you inspire others by leading with these qualities, they are more engaged, productive, and committed, which, in turn, grows your business, benefits your customers, and strengthens your brand. There has never been a time when inspired leaders have been needed more. Leadership is not something conferred upon only the highly educated, the rich, or the powerful. You can be an inspired leader who makes a difference.

  • The Art & Skill of Creating & Leading Dynamic Teams

    Is your organization using all the team-building tools available to chart a course for the future you want? More than any other leadership quality, the art of team building encompasses all of your other talents. It is the catalyst to all you want to accomplish. Times have changed and so has the concept of team building. In a world where people feel increasingly disconnected and isolated, collaboration, trust, and camaraderie become more valuable every day. Technology gives us excellent tools as aids for team building. However, in the process of using these tools, we have become technologically excellent and humanly challenged. We must make sure that we continually make those human connections, no matter how far flung we are, across the office or across the world. We all want to be a part of something larger than we are, to feel that we can make a difference. How do you create an environment where teams are born and thrive? The payoffs for great team building are enormous. To build and sustain your team you must concentrate on the five basics of servant-leader team building: directing, motivating, training, delegating, and reward and recognition. People want to be led, not managed. As leader, you control the environment where teams are born, nurtured, and thrive. Football coaches Tom Landry and Vince Lombardi and business leaders Indra Nooyi of PepsiCo and Ursula Burns of Xerox are classic examples Dr. Bethel uses to expand thinking about teams. She stirs imaginations and opens minds about being a team builder in an age where working together cohesively has more challenges than anything we could have imagined in the 20th century. It's a new world, and we must take a new look at the art and skill of team building in the 21st century.

  • Leading Others Through the Gauntlet of Change

    Making real change is the hardest process any person or organization ever confronts. It is also one of the most rewarding. Yet some people resist productive change. What causes these barriers and why are they so hard to overcome? How can you stay sane, healthy, and effective in times of turbulence? What are the indispensible ABCs of personal and organizational change? In her content-rich change program, Dr. Sheila Murray Bethel lays out clear, common sense how-to's designed to help you and your organization keep up with ambiguity and uncertainty as you move forward into a prosperous future. You'll learn how to maintain a sense of humor and balance while gaining more control in any change process. Using her own life filled with extraordinary change, going from the ironing board to the executive board, Dr. Bethel shares a wealth of ideas, actions, and skills that decrease stress, prevent burnout, increase productivity, and make work and life more enjoyable. Discover how Jim Senegal, CEO of Costco, and Donna Shalala, President of the University of Miami, maintain productivity amidst change. You'll learn how the language of change keeps people and situations in perspective, motivates and inspires a bias for action, builds cooperation and trust, and maintains focus on key issues in our topsy-turvy world. Leading in times of change is like making bread – you are the yeast that helps people rise to the occasion. Whether you lead a small team or major organization, Dr. Bethel fills your toolbox with a strong set of change tactics to lead others through the gauntlet of change.

  • Where the Rubber Hits the Road: Exceptional Frontline Customer Service

    Would you be shocked to learn that 68% of your customers who quit doing business with you do so because they were treated badly? In our increasingly competitive global environment, you cannot afford to be a part of that statistic. Because response matters and caring really does count, it is critical that an emotional connection with your customers is at the very foundation of your service ethic. This connection is often the most underestimated and under-used service quality. The best frontline people—in person, on the phone, or on the net—are those with not only the standard skills of calming upset customers, asking questions, and being a good listener; they also have that all-important emotional connection that says, "We really care about you as a customer and we want to earn your loyalty." The most successful customer service teams have values and beliefs about serving others that translates into the ability to create loyal customers who become your unpaid ambassadors of goodwill. Dr. Sheila Murray Bethel's 4 A's of World Class Service have struck a responsive chord in organizations around the world. This formula has propelled entire customer-service departments from mediocre to outstanding. Dr. Bethel gives a new depth and meaning to the whole concept of customer service as an attitude, not a department. Unintentionally, every organization has a "sales prevention team." Be sure your frontline people are not inadvertently part of the problem, but rather part of the solution. This program is the perfect complement and a welcome addition to all of your other customer service initiatives. It will enhance them, deepening the understanding of how and why true service benefits not only your customers and your company, but how and why it adds to the quality of life for your frontline people.

  • Lemons into Lemonade: How to Get & Stay Motivated in Tough Times

    What are the enduring personal strengths needed to stay motivated and inspired in tough times? Can you really motivate yourself into a better life, satisfying job and fulfilling relationships? In this reassuring and timely presentation, Dr. Bethel gives you a set of powerful life tools, step-by-step actions to build resilience, staying power, and enthusiasm for surviving and thriving even in the worst of times. Dr. Bethel deepens your understanding of the extraordinary Five Secrets to Happiness. Every day we see examples of people who have embraced these compelling principles to survive and conquer hardships. Michael J. Fox, the late Christopher Reeve, many cancer survivors, and the "come-back people" of Hurricane Katrina all discovered these eternal insights and wisdom. You will see that when they are used daily, they can literally turn your life around. You learn to avoid the "negativity trap" and turn pessimistic responses and attitudes into positive actions. You will reexamine how to tap into your inner strengths, values, belief systems, and commitment so you have a fresh and better perspective on both your business and personal life. The bottom line is that you can live happier, improve your relationships, and be in more control of your surroundings as you design the rich fulfilling life you deserve. Lemons into Lemonade is all about commonsense skills that help you do and be your best, especially in tough times.

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