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Susan Salgado

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5 out of 5

Managing Partner of Hospitality Quotient at Union Square Hospitality Group

Susan Salgado

Speaker RatingSpeaker RatingSpeaker RatingSpeaker RatingSpeaker Rating
5 out of 5

Managing Partner of Hospitality Quotient at Union Square Hospitality Group

Travels From Travels From:
New York, NY, USA
Speaking Fee Speaking Fee:
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Susan Salgado Biography

Susan Reilly Salgado is a consultant, speaker, and thought leader whose expertise lies at the intersection of organizational culture and customer experience. Salgado leverages 20+ years of academic and professional experience to help clients build remarkable teams who can deliver remarkable customer experiences.

Salgado’s work in this field began in the mid-1990s, when she was a regular guest of Danny Meyer’s acclaimed restaurants in the Union Square Hospitality Group (USHG). Salgado was inspired by the consistently exceptional customer experiences she had across Danny’s many businesses and set out to understand the secret of his success by studying the USHG restaurants for her doctoral dissertation. The result of her analysis was a model that explained the impact of effective leadership on organizational culture.

Upon completing her dissertation in 2003, Salgado was invited to join USHG as its first-ever Director of Culture and Learning. In this role, she created and implemented the company’s leadership training programs, which were a fundamental component of the company’s success in growing its culture throughout significant growth, including the creation and scaling of the Shake Shack brand. In 2010, she partnered with Danny Meyer to open a consultancy, Hospitality Quotient, and in 2017 founded her own firm to provide consulting and training services.

Salgado’s consulting work and speaking engagements have allowed her to work with companies across more than 20 different industries, such as Delta Airlines, Hyatt Hotels, Goldman Sachs, Barron’s Top Advisory Teams Summit, Merrill Lynch, Chick-Fil-A, Edward Jones, and Coca Cola. In addition to her PhD from NYU-Stern School of Business, Salgado holds a BS and an MBA from Lehigh University and has been an invited speaker at numerous universities. Salgado has been a contributor for Inc. Magazine, has recorded a TEDx talk, co-founded the NYC chapter of Conscious Capitalism, and was named one of Fast Company’s 100 Most Creative People in Business.

Salgado lives in NYC with her husband and daughter.

Susan Salgado Speaking Topics

  • Building a Workplace Culture of Happy Employees

  • Hiring and Retaining the Best Talent

  • Delivering a Memorable Customer Experience that Creates Raves

  • Empowering Your Team

  • Leadership Best Practices to Unlock One's Maximum Potential

  • Proven Ways to Increase Brand Awareness

Susan Salgado Videos

  • Creating An Extraordinary Workplace Culture with Susan Salgado ...
    Having helped businesses for over 20 years to develop their organizational culture, Susan Salgado describes an organizational culture in ...
  • What is Organizational Culture? - Susan Salgado - Keynote Speaker ...
    What is Organizational Culture? - Susan Salgado - Keynote Speaker. Susan Salgado. Loading... Unsubscribe from Susan Salgado? Cancel
  • Susan Salgado - Keynote Speaker
    How to Create a Great Customer Experience - Susan Salgado - Keynote Speaker . Susan Salgado. Loading... Unsubscribe from Susan ...

Speaker Lists Featuring Susan Salgado

FAQs on booking Susan Salgado

  • How do I book Susan Salgado to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Susan Salgado for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Susan Salgado, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Susan Salgado or any other speaker of your choice.
  • What are the speaker fees for Susan Salgado

    Speaking fees for Susan Salgado, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Susan Salgado are for live events and for virtual events. For the most current speaking fee to hire Susan Salgado, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Susan Salgado speak about?

    Susan Salgado is a keynote speaker and industry expert whose speaking topics include Business, Consulting, Corporate Culture, Leadership, Virtual.
  • Where does Susan Salgado travel from?

    Susan Salgado generally travels from New York, NY, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is Susan Salgado’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Susan Salgado for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Susan Salgado for your next private or corporate function.
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    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Susan Salgado or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
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    If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.

Susan Salgado is a keynote speaker and industry expert who speaks on a wide range of topics such as Building a Workplace Culture of Happy Employees, Hiring and Retaining the Best Talent, Delivering a Memorable Customer Experience that Creates Raves, Empowering Your Team, Leadership Best Practices to Unlock One's Maximum Potential and Proven Ways to Increase Brand Awareness. The estimated speaking fee range to book Susan Salgado for your event is $20,000 - $30,000. Susan Salgado generally travels from New York, NY, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Mike Abrashoff, Chris Dyer, Emma-Kate Swann, Harish Shah and Robert Richman. Contact All American Speakers for ratings, reviews, videos and information on scheduling Susan Salgado for an upcoming live or virtual event.

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