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Arnold Sanow

Nationally Renowned Business, Communications & People Skills Expert & Author

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 Arnold Sanow Biography

Arnold Sanow, MBA, CSP works with companies and organizations to build stronger customer and workplace relationships by improving oral, interpersonal and organizational communication.

Arnold accomplishes this through keynotes, seminars, training, facilitations, retreats, coaching and consulting.

He focuses on; communication, people skills, persuasion, presentation skills, emotional intelligence, getting along, team building, leadership, customer service, relationship selling, networking and other business and personal development topics.

He has delivered over 2,500 interactive, entertaining, non-boring, thought provoking, and content rich paid presentations to more than 500 different companies, governmental agencies and associations throughout the world (National Automobile Dealers Association; Howard Hughes Medical Institute; Precision Tune Auto Care; SEKO Worldwide; SAIC; National Association of Counties; National Telecommunications Cooperative Association; American Association of Colleges of Nursing; Cable Television Association of North Carolina; Live Nation; Homeland Security; Traylor Brothers Construction; British Telecom; NASA; FBI; Department of Defense; Chrysler; American Association of Medical Colleges; Kaplan Learning; Kaiser Permanente; Ryans Family Steak Houses; Agilent Technologies; Marriott; CDW Corporation; Forever Broadcasting, etc.).

He averages 4.8 to 5.0 out of 5.0 on evaluations and is asked back by more than 90 percent of his clients. He is the author of six books to include, "Get Along with Anyone, Anywhere, Anytime," "Present with Power, Punch and Pizzazz," "Marketing Boot Camp," the "Charisma Card Deck" and CDs such as "Keeping Customers For Life … 37 Proven Solutions." He is a frequent guest in the media to include the CBS Evening News, ABC World Morning News, Wall St. Journal, USA Today, Washington Post, Time Magazine, etc. He has been a National Spokesperson for AT&T and Intuit and is the President of the Business Source, Inc., a business development and training firm since 1985. He is also a former adjunct professor at Georgetown University. Arnold was recently named by Successful Meetings Magazine as one of the top 5 best "bang for the buck" speakers in the USA and was voted best speaker of the year by the Washington DC Meeting Planners International Association as well as by his peers at the National Speakers Association, Washington DC chapter.

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Videos
Speaking Topics
  • Get Along with Anyone, Anytime, Anywhere ... Build Rapport,Relations and Connect

    Get Along with Anyone, Anytime, Anywhere … Build Rapport, Relationships and Connect with Customers and Co-Workers – can also be titled, Creating Enduring Connections … Build Rapport, Relationships and Connect ( can be delivered as a keynote, breakout, training or facilitation) “The #1 Most Important Single Ingredient in the Formula for Success is Knowing How to Get Along and Connect with People” Teddy Roosevelt Building positive connections, enhancing emotional intelligence and transforming interpersonal skills will boost your bottom line in many ways. You will retain employees, improve morale, get things done, build better teams, enhance managers and leaders effectiveness; improve customer service, win new customers, close more sales, increase job satisfaction and get customers and co-workers singing your praises. This program is based on the book, “Get Along with Anyone, Anytime, Anywhere … 8 keys to creating enduring connections with customers, co-workers …even kids” by Arnold Sanow and Sandra Strauss. We will focus on such topics as; enhancing working relationships and teamwork; building cooperation, likeability and trust; understanding and adapting to different communication styles; how to communicate in a clear, concise and understandable manner; how to avoid misunderstandings; becoming a better listener; eliminating insensitivity, rudeness and incivility; dealing with difficult people; banishing words that destroy relationships; how to say no and give feedback in a nice way; understanding body language; reducing anger; making every meeting, interaction and transaction positive, memorable and special; promoting a positive, productive and profitable organization and more! _“Whatever is broken in your organization cannot be fixed until your employees are” Author of Break all the rules_

  • Teams that Work ... Transform Groups into Teams

    Teams That Work … Transform Groups into Teams
    • (can be delivered as a keynote, breakout, training or facilitation) Everything is changing faster than ever before. Everyone is doing more with less. And in this fast pace world team relationships suffer. Miscommunication, misunderstandings, misperceptions, conflicts, internal and external strife and stress can play havoc with teams. As the Vice President of Southwest Airlines stated, “It doesn’t matter whether its two full-time jobs; four or twelve that one person has to do. Our productivity is the result of the trust we have with each other. If you have the right trust, working relationships, teamwork, environment and positive communication, the work gets done.” Arnold Sanow will work with the participants to show them how to build stronger teams by enhancing workplace relationships and improving the workflow process. The communication strategies the participants will learn are the key for a more positive, productive and profitable organization. Specifically you will walk away with: (please note, the actual topics will be based on the clients challenges, needs, concerns and the time available)
    • How to build cooperation, rapport, relationships and connect with team members (communication styles exercise assessment tool)
    • Guidelines and Ground Rules top teams follow
    • Benchmarks: Top company team building philosophies
    • 12 Communication Do’s and Don’ts
    • How to SOFTEN your Image to make your more approachable, likeable and trustworthy
    • How to say “NO” and give feedback in a positive and nice way
    • 5 ways to avoid misunderstandings that destroy teams
    • 3 key factors that build trust within a team
    • 6 keys to get everyone singing your praises
    • 12 steps to make team meetings more effective
    • 7 step process for reducing and resolving conflicts
    • Characteristics and traits of the best working teams

  • Working with Emotional Intelligence ... What it is and Why it Matters to You

    Working with Emotional Intelligence … What it is and Why it Matters to You (can be delivered as a keynote, breakout, training program or facilitation) According to a Harvard and Stanford University study, only 15% of your success in working effectively with people will be due to your technical skills and 85% will be due to your ability to connect, get along and your emotional intelligence. Emotional Intelligence is the ability and skill of leaders and their employees to understand and manage themselves and their emotions. Experts say it can make or break careers and elevate executive leadership to higher levels of success. So what are the best moves and worst emotional pitfalls you can make? Learn from executive coach and nationally acclaimed author Arnold Sanow what it is and why it matters to the success of executives, employees and the companies they work for. You’ve studied The 7 Habits of Highly Effective People, One Minute Manager, Who Moved My Cheese. You’ve tried assertiveness training, team boot camps, left-brain/right-brain theories, communication skills; now study emotional intelligence: the ability to gather data from your emotions and the emotions of others and translate that into useful information. What makes it different from all the other theories? Research throughout the past two decades indicates that emotional intelligence is a key factor to career and company success and overall happiness. Emotional Intelligence can be further described as “a form of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action.” Various research sources build a case for improved EI in the workplace, because it contributes to the bottom line. From small companies to large organizations, EI helps with employee satisfaction and retention. Training dollars a

  • Winning Presentation Skills – Put Power, Punch and Pizzazz into Your Presentations!

    (can be delivered as a keynote, breakout, training program or facilitation) Project poise and professionalism ... Captivate your listeners ... Persuade people to act on what you say ... Develop comfort and confidence Whether you speak to one person or a group of 100, getting your message out in a clear and concise manner is essential to your success. People who speak well are perceived to be smarter, more competent, likeable, trustworthy and confident. The purpose of this workshop is to help you learn how to develop and deliver high impact presentations. It is designed for people like yourself who make presentations on an occasional basis. It covers the basic skills necessary for you to effectively develop and deliver the presentations you are asked to do in your job. We will cover such areas characteristics of successful presenters; 12 most common mistakes presenters make; 5 steps to deal with ‘speakers anxiety’; how to build instant rapport and connect with your audience; planning your presentation; 6 dynamic ways to open your presentation; 15 ways to keep your audience’s attention; how never to ‘be boring’ again; how to get and use humor; use of audio visuals; 10 key elements all PowerPoint presentations must have; effective use of body language; 7 strategies for closing your presentation, videotaping(optional) and much more. The workshop format includes group discussions and individual and group exercises designed to help you learn presentation skills. Depending on the time and format of the session you will develop a presentation and present a segment of it during the workshop. Your fellow participants will be your audience during your practice session. You will get constructive criticism from the instructors and the participants. In addition each presentation will be videotaped (optiona)

  • Keeping Customers for Life ... Create a WOW Customer Experience

    Keeping Customers for Life … Create a WOW Customer Experience Can also be titled, What Customers Love ... Create a WOW Customer Experience (can be delivered as a keynote, breakout, training program or facilitation) The only way to differentiate yourself and become less of a commodity in the marketplace is through exceptional customer service. The quality of your customer service more than any other factor determines the level of approval customers gives you and your organization. This session will provide you with proven strategies and solutions to help you retain your current customers, get positive word of mouth, enthusiastic referrals and a "wow" feeling about you and your services. Specifically participants will learn; 6 key ingredients to keep customers for life and get them singing your praises; what other companies and organizations do to succeed with their customers; 15 easy things you can do now to keep customers, what does good customer service really mean; turning moments of truth into moments that are memorable; making every meeting and transaction positive memorable and special and more … We spend 5 times more trying to get new customers than we do to keep the ones we already have. This session will show you how to build customer relationships and a culture of customer care.

FAQs
  • HOW TO BOOK Arnold Sanow?

    Our booking agents have successfully helped clients around the world secure talent like Arnold Sanow for speaking engagements, personal appearances, product endorsements, or corporate entertainment for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers. Fill out a booking request form for Arnold Sanow, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Arnold Sanow or any other celebrity of your choice.
  • HOW MUCH DOES IT COST TO BOOK Arnold Sanow?

    Booking fees for Arnold Sanow, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies according to the circumstances, including the talent's schedule, market conditions, length of presentation, and the location of the event. Speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Arnold Sanow, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • WHO IS THE AGENT FOR Arnold Sanow?

    All American Entertainment has successfully secured celebrity talent like Arnold Sanow for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Arnold Sanow for your next private or corporate function.
  • WHAT IS A FULL-SERVICE TALENT BOOKING AGENCY?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Arnold Sanow or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Arnold Sanow or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.
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Arnold Sanow

Nationally Renowned Business, Communications & People Skills Expert & Author

Travels From:
Washington, DC, USA
Speaking Fee:

Arnold Sanow Biography

Arnold Sanow, MBA, CSP works with companies and organizations to build stronger customer and workplace relationships by improving oral, interpersonal and organizational communication.

Arnold accomplishes this through keynotes, seminars, training, facilitations, retreats, coaching and consulting.

He focuses on; communication, people skills, persuasion, presentation skills, emotional intelligence, getting along, team building, leadership, customer service, relationship selling, networking and other business and personal development topics.

He has delivered over 2,500 interactive, entertaining, non-boring, thought provoking, and content rich paid presentations to more than 500 different companies, governmental agencies and associations throughout the world (National Automobile Dealers Association; Howard Hughes Medical Institute; Precision Tune Auto Care; SEKO Worldwide; SAIC; National Association of Counties; National Telecommunications Cooperative Association; American Association of Colleges of Nursing; Cable Television Association of North Carolina; Live Nation; Homeland Security; Traylor Brothers Construction; British Telecom; NASA; FBI; Department of Defense; Chrysler; American Association of Medical Colleges; Kaplan Learning; Kaiser Permanente; Ryans Family Steak Houses; Agilent Technologies; Marriott; CDW Corporation; Forever Broadcasting, etc.).

He averages 4.8 to 5.0 out of 5.0 on evaluations and is asked back by more than 90 percent of his clients. He is the author of six books to include, "Get Along with Anyone, Anywhere, Anytime," "Present with Power, Punch and Pizzazz," "Marketing Boot Camp," the "Charisma Card Deck" and CDs such as "Keeping Customers For Life … 37 Proven Solutions." He is a frequent guest in the media to include the CBS Evening News, ABC World Morning News, Wall St. Journal, USA Today, Washington Post, Time Magazine, etc. He has been a National Spokesperson for AT&T and Intuit and is the President of the Business Source, Inc., a business development and training firm since 1985. He is also a former adjunct professor at Georgetown University. Arnold was recently named by Successful Meetings Magazine as one of the top 5 best "bang for the buck" speakers in the USA and was voted best speaker of the year by the Washington DC Meeting Planners International Association as well as by his peers at the National Speakers Association, Washington DC chapter.

Arnold Sanow Videos

  • Arnold Sanow, MBA, CSP Sample Presentation
  • ABC News World Interview
  • Highlights from Speech with 1,000 Attendees

Arnold Sanow Speaking Topics

  • Get Along with Anyone, Anytime, Anywhere ... Build Rapport,Relations and Connect

    Get Along with Anyone, Anytime, Anywhere … Build Rapport, Relationships and Connect with Customers and Co-Workers – can also be titled, Creating Enduring Connections … Build Rapport, Relationships and Connect ( can be delivered as a keynote, breakout, training or facilitation) “The #1 Most Important Single Ingredient in the Formula for Success is Knowing How to Get Along and Connect with People” Teddy Roosevelt Building positive connections, enhancing emotional intelligence and transforming interpersonal skills will boost your bottom line in many ways. You will retain employees, improve morale, get things done, build better teams, enhance managers and leaders effectiveness; improve customer service, win new customers, close more sales, increase job satisfaction and get customers and co-workers singing your praises. This program is based on the book, “Get Along with Anyone, Anytime, Anywhere … 8 keys to creating enduring connections with customers, co-workers …even kids” by Arnold Sanow and Sandra Strauss. We will focus on such topics as; enhancing working relationships and teamwork; building cooperation, likeability and trust; understanding and adapting to different communication styles; how to communicate in a clear, concise and understandable manner; how to avoid misunderstandings; becoming a better listener; eliminating insensitivity, rudeness and incivility; dealing with difficult people; banishing words that destroy relationships; how to say no and give feedback in a nice way; understanding body language; reducing anger; making every meeting, interaction and transaction positive, memorable and special; promoting a positive, productive and profitable organization and more! _“Whatever is broken in your organization cannot be fixed until your employees are” Author of Break all the rules_

  • Teams that Work ... Transform Groups into Teams

    Teams That Work … Transform Groups into Teams
    • (can be delivered as a keynote, breakout, training or facilitation) Everything is changing faster than ever before. Everyone is doing more with less. And in this fast pace world team relationships suffer. Miscommunication, misunderstandings, misperceptions, conflicts, internal and external strife and stress can play havoc with teams. As the Vice President of Southwest Airlines stated, “It doesn’t matter whether its two full-time jobs; four or twelve that one person has to do. Our productivity is the result of the trust we have with each other. If you have the right trust, working relationships, teamwork, environment and positive communication, the work gets done.” Arnold Sanow will work with the participants to show them how to build stronger teams by enhancing workplace relationships and improving the workflow process. The communication strategies the participants will learn are the key for a more positive, productive and profitable organization. Specifically you will walk away with: (please note, the actual topics will be based on the clients challenges, needs, concerns and the time available)
    • How to build cooperation, rapport, relationships and connect with team members (communication styles exercise assessment tool)
    • Guidelines and Ground Rules top teams follow
    • Benchmarks: Top company team building philosophies
    • 12 Communication Do’s and Don’ts
    • How to SOFTEN your Image to make your more approachable, likeable and trustworthy
    • How to say “NO” and give feedback in a positive and nice way
    • 5 ways to avoid misunderstandings that destroy teams
    • 3 key factors that build trust within a team
    • 6 keys to get everyone singing your praises
    • 12 steps to make team meetings more effective
    • 7 step process for reducing and resolving conflicts
    • Characteristics and traits of the best working teams

  • Working with Emotional Intelligence ... What it is and Why it Matters to You

    Working with Emotional Intelligence … What it is and Why it Matters to You (can be delivered as a keynote, breakout, training program or facilitation) According to a Harvard and Stanford University study, only 15% of your success in working effectively with people will be due to your technical skills and 85% will be due to your ability to connect, get along and your emotional intelligence. Emotional Intelligence is the ability and skill of leaders and their employees to understand and manage themselves and their emotions. Experts say it can make or break careers and elevate executive leadership to higher levels of success. So what are the best moves and worst emotional pitfalls you can make? Learn from executive coach and nationally acclaimed author Arnold Sanow what it is and why it matters to the success of executives, employees and the companies they work for. You’ve studied The 7 Habits of Highly Effective People, One Minute Manager, Who Moved My Cheese. You’ve tried assertiveness training, team boot camps, left-brain/right-brain theories, communication skills; now study emotional intelligence: the ability to gather data from your emotions and the emotions of others and translate that into useful information. What makes it different from all the other theories? Research throughout the past two decades indicates that emotional intelligence is a key factor to career and company success and overall happiness. Emotional Intelligence can be further described as “a form of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action.” Various research sources build a case for improved EI in the workplace, because it contributes to the bottom line. From small companies to large organizations, EI helps with employee satisfaction and retention. Training dollars a

  • Winning Presentation Skills – Put Power, Punch and Pizzazz into Your Presentations!

    (can be delivered as a keynote, breakout, training program or facilitation) Project poise and professionalism ... Captivate your listeners ... Persuade people to act on what you say ... Develop comfort and confidence Whether you speak to one person or a group of 100, getting your message out in a clear and concise manner is essential to your success. People who speak well are perceived to be smarter, more competent, likeable, trustworthy and confident. The purpose of this workshop is to help you learn how to develop and deliver high impact presentations. It is designed for people like yourself who make presentations on an occasional basis. It covers the basic skills necessary for you to effectively develop and deliver the presentations you are asked to do in your job. We will cover such areas characteristics of successful presenters; 12 most common mistakes presenters make; 5 steps to deal with ‘speakers anxiety’; how to build instant rapport and connect with your audience; planning your presentation; 6 dynamic ways to open your presentation; 15 ways to keep your audience’s attention; how never to ‘be boring’ again; how to get and use humor; use of audio visuals; 10 key elements all PowerPoint presentations must have; effective use of body language; 7 strategies for closing your presentation, videotaping(optional) and much more. The workshop format includes group discussions and individual and group exercises designed to help you learn presentation skills. Depending on the time and format of the session you will develop a presentation and present a segment of it during the workshop. Your fellow participants will be your audience during your practice session. You will get constructive criticism from the instructors and the participants. In addition each presentation will be videotaped (optiona)

  • Keeping Customers for Life ... Create a WOW Customer Experience

    Keeping Customers for Life … Create a WOW Customer Experience Can also be titled, What Customers Love ... Create a WOW Customer Experience (can be delivered as a keynote, breakout, training program or facilitation) The only way to differentiate yourself and become less of a commodity in the marketplace is through exceptional customer service. The quality of your customer service more than any other factor determines the level of approval customers gives you and your organization. This session will provide you with proven strategies and solutions to help you retain your current customers, get positive word of mouth, enthusiastic referrals and a "wow" feeling about you and your services. Specifically participants will learn; 6 key ingredients to keep customers for life and get them singing your praises; what other companies and organizations do to succeed with their customers; 15 easy things you can do now to keep customers, what does good customer service really mean; turning moments of truth into moments that are memorable; making every meeting and transaction positive memorable and special and more … We spend 5 times more trying to get new customers than we do to keep the ones we already have. This session will show you how to build customer relationships and a culture of customer care.

FAQs on booking Arnold Sanow

  • How to book Arnold Sanow?

    Our booking agents have successfully helped clients around the world secure talent like Arnold Sanow for speaking engagements, personal appearances, product endorsements, or corporate entertainment for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers. Fill out a booking request form for Arnold Sanow, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Arnold Sanow or any other celebrity of your choice.
  • How much does it cost to book Arnold Sanow?

    Booking fees for Arnold Sanow, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies according to the circumstances, including the talent's schedule, market conditions, length of presentation, and the location of the event. Speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Arnold Sanow, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • Who is the agent for Arnold Sanow?

    All American Entertainment has successfully secured celebrity talent like Arnold Sanow for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Arnold Sanow for your next private or corporate function.
  • What is a full-service talent booking agency?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Arnold Sanow or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Arnold Sanow or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.

Arnold Sanow is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book Arnold Sanow for your event is $5,000 - $10,000. Arnold Sanow generally travels from Washington, DC, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Scott McKain, Doug Jones, Joel Zeff, Keith Ferrazzi and Chip Eichelberger. Contact All American Speakers for ratings, reviews, videos and information on scheduling Arnold Sanow for an upcoming event.

Arnold Sanow Speaker Videos

  • Arnold Sanow, MBA, CSP Sample Presentation
    ABC News World Interview
  • Highlights from Speech with 1,000 Attendees

Arnold Sanow Speaking Topics

  • Get Along with Anyone, Anytime, Anywhere ... Build Rapport,Relations and Connect

    Get Along with Anyone, Anytime, Anywhere … Build Rapport, Relationships and Connect with Customers and Co-Workers – can also be titled, Creating Enduring Connections … Build Rapport, Relationships and Connect ( can be delivered as a keynote, breakout, training or facilitation) “The #1 Most Important Single Ingredient in the Formula for Success is Knowing How to Get Along and Connect with People” Teddy Roosevelt Building positive connections, enhancing emotional intelligence and transforming interpersonal skills will boost your bottom line in many ways. You will retain employees, improve morale, get things done, build better teams, enhance managers and leaders effectiveness; improve customer service, win new customers, close more sales, increase job satisfaction and get customers and co-workers singing your praises. This program is based on the book, “Get Along with Anyone, Anytime, Anywhere … 8 keys to creating enduring connections with customers, co-workers …even kids” by Arnold Sanow and Sandra Strauss. We will focus on such topics as; enhancing working relationships and teamwork; building cooperation, likeability and trust; understanding and adapting to different communication styles; how to communicate in a clear, concise and understandable manner; how to avoid misunderstandings; becoming a better listener; eliminating insensitivity, rudeness and incivility; dealing with difficult people; banishing words that destroy relationships; how to say no and give feedback in a nice way; understanding body language; reducing anger; making every meeting, interaction and transaction positive, memorable and special; promoting a positive, productive and profitable organization and more! _“Whatever is broken in your organization cannot be fixed until your employees are” Author of Break all the rules_

  • Teams that Work ... Transform Groups into Teams

    Teams That Work … Transform Groups into Teams
    • (can be delivered as a keynote, breakout, training or facilitation) Everything is changing faster than ever before. Everyone is doing more with less. And in this fast pace world team relationships suffer. Miscommunication, misunderstandings, misperceptions, conflicts, internal and external strife and stress can play havoc with teams. As the Vice President of Southwest Airlines stated, “It doesn’t matter whether its two full-time jobs; four or twelve that one person has to do. Our productivity is the result of the trust we have with each other. If you have the right trust, working relationships, teamwork, environment and positive communication, the work gets done.” Arnold Sanow will work with the participants to show them how to build stronger teams by enhancing workplace relationships and improving the workflow process. The communication strategies the participants will learn are the key for a more positive, productive and profitable organization. Specifically you will walk away with: (please note, the actual topics will be based on the clients challenges, needs, concerns and the time available)
    • How to build cooperation, rapport, relationships and connect with team members (communication styles exercise assessment tool)
    • Guidelines and Ground Rules top teams follow
    • Benchmarks: Top company team building philosophies
    • 12 Communication Do’s and Don’ts
    • How to SOFTEN your Image to make your more approachable, likeable and trustworthy
    • How to say “NO” and give feedback in a positive and nice way
    • 5 ways to avoid misunderstandings that destroy teams
    • 3 key factors that build trust within a team
    • 6 keys to get everyone singing your praises
    • 12 steps to make team meetings more effective
    • 7 step process for reducing and resolving conflicts
    • Characteristics and traits of the best working teams

  • Working with Emotional Intelligence ... What it is and Why it Matters to You

    Working with Emotional Intelligence … What it is and Why it Matters to You (can be delivered as a keynote, breakout, training program or facilitation) According to a Harvard and Stanford University study, only 15% of your success in working effectively with people will be due to your technical skills and 85% will be due to your ability to connect, get along and your emotional intelligence. Emotional Intelligence is the ability and skill of leaders and their employees to understand and manage themselves and their emotions. Experts say it can make or break careers and elevate executive leadership to higher levels of success. So what are the best moves and worst emotional pitfalls you can make? Learn from executive coach and nationally acclaimed author Arnold Sanow what it is and why it matters to the success of executives, employees and the companies they work for. You’ve studied The 7 Habits of Highly Effective People, One Minute Manager, Who Moved My Cheese. You’ve tried assertiveness training, team boot camps, left-brain/right-brain theories, communication skills; now study emotional intelligence: the ability to gather data from your emotions and the emotions of others and translate that into useful information. What makes it different from all the other theories? Research throughout the past two decades indicates that emotional intelligence is a key factor to career and company success and overall happiness. Emotional Intelligence can be further described as “a form of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action.” Various research sources build a case for improved EI in the workplace, because it contributes to the bottom line. From small companies to large organizations, EI helps with employee satisfaction and retention. Training dollars a

  • Winning Presentation Skills – Put Power, Punch and Pizzazz into Your Presentations!

    (can be delivered as a keynote, breakout, training program or facilitation) Project poise and professionalism ... Captivate your listeners ... Persuade people to act on what you say ... Develop comfort and confidence Whether you speak to one person or a group of 100, getting your message out in a clear and concise manner is essential to your success. People who speak well are perceived to be smarter, more competent, likeable, trustworthy and confident. The purpose of this workshop is to help you learn how to develop and deliver high impact presentations. It is designed for people like yourself who make presentations on an occasional basis. It covers the basic skills necessary for you to effectively develop and deliver the presentations you are asked to do in your job. We will cover such areas characteristics of successful presenters; 12 most common mistakes presenters make; 5 steps to deal with ‘speakers anxiety’; how to build instant rapport and connect with your audience; planning your presentation; 6 dynamic ways to open your presentation; 15 ways to keep your audience’s attention; how never to ‘be boring’ again; how to get and use humor; use of audio visuals; 10 key elements all PowerPoint presentations must have; effective use of body language; 7 strategies for closing your presentation, videotaping(optional) and much more. The workshop format includes group discussions and individual and group exercises designed to help you learn presentation skills. Depending on the time and format of the session you will develop a presentation and present a segment of it during the workshop. Your fellow participants will be your audience during your practice session. You will get constructive criticism from the instructors and the participants. In addition each presentation will be videotaped (optiona)

  • Keeping Customers for Life ... Create a WOW Customer Experience

    Keeping Customers for Life … Create a WOW Customer Experience Can also be titled, What Customers Love ... Create a WOW Customer Experience (can be delivered as a keynote, breakout, training program or facilitation) The only way to differentiate yourself and become less of a commodity in the marketplace is through exceptional customer service. The quality of your customer service more than any other factor determines the level of approval customers gives you and your organization. This session will provide you with proven strategies and solutions to help you retain your current customers, get positive word of mouth, enthusiastic referrals and a "wow" feeling about you and your services. Specifically participants will learn; 6 key ingredients to keep customers for life and get them singing your praises; what other companies and organizations do to succeed with their customers; 15 easy things you can do now to keep customers, what does good customer service really mean; turning moments of truth into moments that are memorable; making every meeting and transaction positive memorable and special and more … We spend 5 times more trying to get new customers than we do to keep the ones we already have. This session will show you how to build customer relationships and a culture of customer care.

Tell us about your event!

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Speakers Similar to Arnold Sanow

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