Customer Experience Strategy Expert & Entrepreneur; President & Chief Revolution Officer at The DiJulius Group; Author of "The Customer Service Revolution"
John DiJulius Biography
John DiJulius is a recognized authority in customer experience and employee experience strategy. He is the author of six business books, including "Secret Service," "The Relationship Economy," "The Customer Service Revolution," and "The Employee Experience Revolution." DiJulius serves as president and chief revolution officer of The DiJulius Group, a consulting firm whose customer experience frameworks have been implemented by organizations such as Starbucks, Lexus, Celebrity Cruises, and Marriott. For more than 20 years, DiJulius has advised Fortune 100 companies and franchise systems on building customer loyalty and enhancing employee engagement.
DiJulius is also an entrepreneur, founding three businesses: The DiJulius Group; John Robert's Spa, a chain of salons and spas recognized among the top 20 salons in America; and Believe in Dreams, a nonprofit supporting economically disadvantaged youth who have overcome adversity. His X-Commandment methodology for systematizing hospitality is used by service organizations worldwide.
As a keynote speaker specializing in customer experience, company culture, and leadership, DiJulius delivers presentations for global audiences and is a TEDx speaker. He hosts "The Customer Service Revolution" podcast, where he discusses strategies for designing intentional service systems, improving employee retention, and fostering brand loyalty. DiJulius's work focuses on creating personalized experiences, developing leadership skills, and building strong employee cultures to drive organizational performance.
John DiJulius Speaking Topics
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The Employee Experience Revolution Increase Morale, Retain your Workforce, and Drive Business Growth
As leaders, we need to do better, employees deserve better. The “Great Resignation”, “Quiet Quitting”, and “Cancel Culture” are not indictments on employees, but rather, business leaders’ lack of focus on truly caring for the people who are under their command. Today employees are more selective than ever regarding who they will work for; they are insisting that companies and their leaders help them live the right life. That is how you build a world-class culture.
Welcome to The Employee Experience Revolution:
*Great companies help people live extraordinary lives. Their leaders inspire employees to build lives of meaning and purpose. *
Takeaways from The Employee Experience Revolution keynote:
- How to build & develop great leaders
- Creating a Recruitment Experience
- Creating an Onboarding Experience
- How to retain your top talent
- Be the best professional decision for your employees
- Leaving a Leadership Legacy
- Power of Purpose
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Creating a Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World
To be a customer experience leader in your industry, you need to provide a consistently great brand experience for your customers, employees, vendors, and community. The problem is, expectations are higher than ever and one negative review can permanently ruin your reputation.
Create a Customer Service Revolution within your organization and be the brand people cannot live without. Learn how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and are making price irrelevant!
Takeaways from the Customer Service Revolution keynote:
- How to increase your employee’s service aptitude
- How to develop compassion & empathy for your customers
- How to create a Customer Experience Action statement
- How to create non-negotiable standards that every team member will follow
- How to build a relationship with your customer that makes you the brand they can’t live without
- How to deliver a consistent world-class customer experience
- How you are the experience, not technology
- How to make every moment with the customer intentional
John DiJulius Videos
Customer Service Keynote Speaker Demo Reel | John DiJulius
Book John DiJulius as your next Customer Service Keynote Speaker or Customer Experience Keynote Speaker at your event or conference.
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How do I book John DiJulius to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like John DiJulius for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for John DiJulius, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for John DiJulius or any other speaker of your choice. -
What are the speaker fees for John DiJulius
Speaking fees for John DiJulius, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book John DiJulius are $20,000 - $30,000 for live events and $10,000 - $20,000 for virtual events. For the most current speaking fee to hire John DiJulius, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent. -
What topics does John DiJulius speak about?
John DiJulius is a keynote speaker and industry expert whose speaking topics include Business Consulting, Business Growth, Business Leadership, Customer Experience, Disruptive Thinking, Executive Leadership, Human Resources, Marketing, Motivational, Podcast Host, Retail, Technology, Thought Leadership, User Experience (UX) -
Where does John DiJulius travel from?
John DiJulius generally travels from Aurora, OH, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent. -
Who is John DiJulius’s agent?
AAE Speakers Bureau has successfully booked keynote speakers like John DiJulius for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book John DiJulius for your next private or corporate function. -
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John DiJulius is a keynote speaker and industry expert who speaks on a wide range of topics such as The Employee Experience Revolution Increase Morale, Retain your Workforce, and Drive Business Growth, Creating a Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World, The Relationship Economy: Building Strong Customer Connections in the Digital Age and Brand Experience (BX) Strong. The estimated speaking fee range to book John DiJulius for your event is $20,000 - $30,000. John DiJulius generally travels from Aurora, OH, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Robert Spector, Dan Gingiss, Dennis Snow, Doug Lipp and Dr. Michael Time. Contact All American Speakers for ratings, reviews, videos and information on scheduling John DiJulius for an upcoming live or virtual event.
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