International Customer Experience Keynote Speaker & Author of 5 Best-Selling Customer and Employee Experience books

Cleveland, OH, USA

John DiJulius Biography

John DiJulius is the Authority on Customer and Employee Experience, Best Selling Author, International Keynote Speaker and Consultant, and TEDx Speaker.

DiJulius's best-selling books include:

  • The Employee Experience Revolution
  • The Relationship Economy
  • The Customer Service Revolution
  • What's The Secret?: To Providing A World-Class Customer Experience
  • Secret Service

DiJulius works with companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotels, PwC, Harley Davidson, Chick-fil-A and many more. DiJulius works with companies that want to make customer experience their competitive advantage, make price irrelevant, and become the brand customers cannot live without.

DiJulius isn't just talking about it, he lives it, as a very successful entrepreneur of three businesses: The DiJulius Group, a consulting and speaking firm focused on changing the world by creating a Customer Service Revolution; John Robert's Spa, a chain of upscale salons and spas, repeatedly named one of the top 20 salons in America; and Believe in Dreams, a non-profit that fulfills dreams of economically disadvantaged youth who have survived non-medical adversity.

One of the most captivating and charismatic speakers today, DiJulius will not only share what the best customer service organizations do but, more importantly, “how” they implement and execute it consistently company-wide.

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Speaker profile last updated by AAE Talent Team on 06/04/2025.

John DiJulius Speaking Topics

  • The Employee Experience Revolution Increase Morale, Retain your Workforce, and Drive Business Growth

    As leaders, we need to do better, employees deserve better. The “Great Resignation”, “Quiet Quitting”, and “Cancel Culture” are not indictments on employees, but rather, business leaders’ lack of focus on truly caring for the people who are under their command. Today employees are more selective than ever regarding who they will work for; they are insisting that companies and their leaders help them live the right life. That is how you build a world-class culture.

    Welcome to The Employee Experience Revolution:

    *Great companies help people live extraordinary lives. Their leaders inspire employees to build lives of meaning and purpose. *

    Takeaways from The Employee Experience Revolution keynote:

    • How to build & develop great leaders
    • Creating a Recruitment Experience
    • Creating an Onboarding Experience
    • How to retain your top talent
    • Be the best professional decision for your employees
    • Leaving a Leadership Legacy
    • Power of Purpose

  • Creating a Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

    To be a customer experience leader in your industry, you need to provide a consistently great brand experience for your customers, employees, vendors, and community. The problem is, expectations are higher than ever and one negative review can permanently ruin your reputation.

    Create a Customer Service Revolution within your organization and be the brand people cannot live without. Learn how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and are making price irrelevant!

    Takeaways from the Customer Service Revolution keynote:

    • How to increase your employee’s service aptitude
    • How to develop compassion & empathy for your customers
    • How to create a Customer Experience Action statement
    • How to create non-negotiable standards that every team member will follow
    • How to build a relationship with your customer that makes you the brand they can’t live without
    • How to deliver a consistent world-class customer experience
    • How you are the experience, not technology
    • How to make every moment with the customer intentional

Read More +

John DiJulius Videos

Customer Service Keynote Speaker Demo Reel | John DiJulius

Customer Service Keynote Speaker Demo Reel | John DiJulius

Book John DiJulius as your next Customer Service Keynote Speaker or Customer Experience Keynote Speaker at your event or conference.

Customer Service Keynote Speaker and Expert | John DiJulius

Customer Service Keynote Speaker and Expert | John DiJulius

Book Customer Service Keynote Speaker, Expert, and Author John DiJulius for your next event. For more information about the Customer Service...

Meet as Strangers Leave as Friends | John DiJulius | TEDxAkron ...

Meet as Strangers Leave as Friends | John DiJulius | TEDxAkron ...

Meet as Strangers Leave as Friends | John DiJulius | TEDxAkron ... John works with world class companies like The Ritz-Carlton, Lexus, ...

  • How do I book John DiJulius to speak at my event?

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  • What are the speaker fees for John DiJulius

    Speaking fees for John DiJulius, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book John DiJulius are $20,000 - $30,000 for live events and $10,000 - $20,000 for virtual events. For the most current speaking fee to hire John DiJulius, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does John DiJulius speak about?

  • Where does John DiJulius travel from?

    John DiJulius generally travels from Cleveland, OH, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is John DiJulius’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like John DiJulius for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book John DiJulius for your next private or corporate function.
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  • Why is AAE Speakers Bureau different from other booking agencies?

    If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.

John DiJulius is a keynote speaker and industry expert who speaks on a wide range of topics such as The Employee Experience Revolution Increase Morale, Retain your Workforce, and Drive Business Growth, Creating a Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World, The Relationship Economy: Building Strong Customer Connections in the Digital Age and Brand Experience (BX) Strong. The estimated speaking fee range to book John DiJulius for your event is $20,000 - $30,000. John DiJulius generally travels from Cleveland, OH, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Robert Spector, Don Peppers, Jon Picoult, Dan Gingiss and Dr. Michael Time. Contact All American Speakers for ratings, reviews, videos and information on scheduling John DiJulius for an upcoming live or virtual event.

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