Click to Open Search Bar

John DiJulius

President of John Robert's Hair Studio & Spa, The Authority on World Customer Experience

REQUEST BOOKING INFORMATION

 John DiJulius Biography

John R. DiJulius III is president of John Robert's Hair Studio & Spa, named one of the top 20 salons in America. John has built an award-winning business around a customer service approach that has earned comparisons to Disney, Nordstrom, and other legendary customer experience pioneers.John is the also the author of the best-selling book "SECRET SERVICE: Hidden Systems that Deliver Unforgettable Customer Service."

In just nine years (1993-2002), John has grown his business from one employee and zero sales to 3 salons & spas, 130 employees, and over $4 million in annual sales. John Robert's averages 750-1,000 new clients per month and retains 70% of its new clients (the industry average is 35%). John Robert's has been recognized as one of the 100 fastest-growing companies in Cleveland five years in a row (1998-2002) and won the Ernst & Young Entrepreneur of the Year Award in 1999.

These results have been achieved through the principles of Secret Service, which John adapted from the best practices in all industries. John and his wife, Stacy, have three salon & spa locations, in Mayfield, Solon, and Chagrin Falls, Ohio (8,000, 2,200, and 1,200 square feet respectively). In addition to John Robert's Hair Studio & Spa, John is also the president of "Minding Your Business," a business consulting firm that takes him across the USA as a speaker and consultant on customer service and marketing.

Called the "Nordstrom's of the salon industry," John Robert's has been featured in many national publications. It is spotlighted in a forthcoming book (Every Business is Show Business) by Bill Capodagli and Lynn Jackson that looks at twelve of America's best customer-service companies in various industries.

John has a BBA degree (Bachelor of Business Administration) in Marketing from Cleveland State University. Through continuous informal and formal study, including the Walt Disney World Business Institute, he has studied the most successful businesses and has applied and implemented their systems into his business.

Videos
Books
What's the Secret: To Providing a World-Class Customer Experience

What's the Secret: To Providing a World-Class Customer Experience

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

Speaking Topics
  • What's The Secret?

    Hidden Systems that Deliver Unforgettable Customer Service Learn behind-the-scene systems that exceed customer expectations every time! Customer service is not dead in America! While John Robert's has excelled in many areas, the biggest contributing factor to its rapid success is that they have many Secret Service systems that enable them to consistently WOW their clients. The difference between the ordinary business and the extraordinary business is this Instead of just having fancy philosophies and mission statements on paper, the best-of-the-best implement systems that enable every team member to provide exceptional service regularly ... instead of only certain employees or isolated incidences of great service. This is where the term "Secret Service" applies to business: Systems that provide pleasant surprises to clients that result in increased loyalty, more visits, more dollars spent, and more referrals. implement hidden systems that enable your entire staff to consistently exceed the client's expectation, creating a solid, loyal customer base develop a great corporate culture that shows in the dedication and passion of your team towards your company go deeper with your existing customers turn complaints into opportunities to be a hero make each customer feel welcome, comfortable, important, and understood

  • Creating a World Class Customer Service Organization

    First there was Secret Service; the definitive book on customer service that shared WHAT the best customer service companies do. Now John DiJulius is telling you HOW they do it. Learn what less than 5% of the companies in the world know and do that makes them World Class Customer Service Organizations. There is no shortage of great ideas, that isn't the problem; it's what to do with all these great ideas. It's the implementation and execution of these ideas that has been the mystery for decades. Well John has cracked the code! After years of researching the best customer service companies in the world, he has solved the mystery of why companies like Disney can get 50,000 employees to deliver legendary customer service on a regular basis and why some companies or departments can't get a team of 12 to be consistent. John shares how the top customer service companies in the world make their customer service systems "non-negotiable" so that every team member regularly delivers unforgettable customer service.

  • Secret Service Keynote.

    As one of the most charismatic and inspirational speakers today, John DiJulius has cracked the code and shares dozens of brilliant ideas on how the top customer service companies in every industry consistently exceed their customer & staff expectations. He then customizes back to your organization on how your front line employees can easily do the same without reducing productivity.

  • What’s The Secret? Workshop.

    This workshop covers the 10 commandments to providing a World-Class Customer Experience. John shares howthe best service organizations execute each of the commandments and then has your management team spendtime creating similar systems that fit their organization. This workshop is designed for your management teams towork together on creating the systems and processes of the ten commandments to providing a world-class customerexperience, customizing these principles to fit their organization.

  • Customer Experience Cycle Workshop.

    After a customized Secret Service keynote for your organization, John then pus all the attendees through his worldrenown Customer Experience Cycle. Teams from every department help define the critical “Service Defects” thatneed to be avoided, “Non-negotiable Experiential Standards” that should be executed consistently and the best“Above and Beyond Opportunities” that exist of each point of contact (stage) you have with your customers, thusreducing the wide variation of the customer’s experience delivered.

FAQs
  • HOW TO BOOK John DiJulius?

    Our booking agents have successfully helped clients around the world secure talent like John DiJulius for both live and virtual events for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers for speaking engagements, personal appearances, product endorsements, or corporate entertainment. Fill out a booking request form for John DiJulius, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for John DiJulius or any other celebrity of your choice.
  • HOW MUCH DOES IT COST TO BOOK John DiJulius?

    Booking fees for John DiJulius, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies between live and virtual events. Other factors that can affect speaker fees include the talent's schedule, market conditions, length of presentation, and the location of the event. The live and virtual event speaking fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire John DiJulius, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • WHO IS THE AGENT FOR John DiJulius?

    All American Entertainment has successfully secured celebrity talent like John DiJulius for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book John DiJulius for your next private or corporate function.
  • WHAT IS A FULL-SERVICE TALENT BOOKING AGENCY?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent John DiJulius or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for John DiJulius or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.
Check Availability

Tell us about your event!

During normal business hours, we respond to most inquiries within 4 hours.

Users also viewed these speakers:

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

John DiJulius

President of John Robert's Hair Studio & Spa, The Authority on World Customer Experience

Travels From:
Beachwood, OH, USA
Speaking Fee:
Live Event: $10,000 - $20,000  
Virtual Event: Please Contact

John DiJulius Biography

John R. DiJulius III is president of John Robert's Hair Studio & Spa, named one of the top 20 salons in America. John has built an award-winning business around a customer service approach that has earned comparisons to Disney, Nordstrom, and other legendary customer experience pioneers.John is the also the author of the best-selling book "SECRET SERVICE: Hidden Systems that Deliver Unforgettable Customer Service."

In just nine years (1993-2002), John has grown his business from one employee and zero sales to 3 salons & spas, 130 employees, and over $4 million in annual sales. John Robert's averages 750-1,000 new clients per month and retains 70% of its new clients (the industry average is 35%). John Robert's has been recognized as one of the 100 fastest-growing companies in Cleveland five years in a row (1998-2002) and won the Ernst & Young Entrepreneur of the Year Award in 1999.

These results have been achieved through the principles of Secret Service, which John adapted from the best practices in all industries. John and his wife, Stacy, have three salon & spa locations, in Mayfield, Solon, and Chagrin Falls, Ohio (8,000, 2,200, and 1,200 square feet respectively). In addition to John Robert's Hair Studio & Spa, John is also the president of "Minding Your Business," a business consulting firm that takes him across the USA as a speaker and consultant on customer service and marketing.

Called the "Nordstrom's of the salon industry," John Robert's has been featured in many national publications. It is spotlighted in a forthcoming book (Every Business is Show Business) by Bill Capodagli and Lynn Jackson that looks at twelve of America's best customer-service companies in various industries.

John has a BBA degree (Bachelor of Business Administration) in Marketing from Cleveland State University. Through continuous informal and formal study, including the Walt Disney World Business Institute, he has studied the most successful businesses and has applied and implemented their systems into his business.

John DiJulius Videos

  • Tim Gard: "Testimonial video from John DiJulius"
    Energize, unite and inspire your attendees with a Hall of Fame tears-in-your-eyes -laugh-out-loud keynote speaker who teaches how to be more ...
  • Meet as Strangers Leave as Friends | John DiJulius | TEDxAkron ...
    Meet as Strangers Leave as Friends | John DiJulius | TEDxAkron ... John works with world class companies like The Ritz-Carlton, Lexus, ...
  • I Don't Want Your Best | John DiJulius Keynote Speaker - YouTube
    We can't expect the best. I hate the phrase "I gave my best". It's all in the preparation. You think of all of the revolutionary companies like...

John DiJulius Books

Speaker Lists Featuring John DiJulius

John DiJulius Speaking Topics

  • What's The Secret?

    Hidden Systems that Deliver Unforgettable Customer Service Learn behind-the-scene systems that exceed customer expectations every time! Customer service is not dead in America! While John Robert's has excelled in many areas, the biggest contributing factor to its rapid success is that they have many Secret Service systems that enable them to consistently WOW their clients. The difference between the ordinary business and the extraordinary business is this Instead of just having fancy philosophies and mission statements on paper, the best-of-the-best implement systems that enable every team member to provide exceptional service regularly ... instead of only certain employees or isolated incidences of great service. This is where the term "Secret Service" applies to business: Systems that provide pleasant surprises to clients that result in increased loyalty, more visits, more dollars spent, and more referrals. implement hidden systems that enable your entire staff to consistently exceed the client's expectation, creating a solid, loyal customer base develop a great corporate culture that shows in the dedication and passion of your team towards your company go deeper with your existing customers turn complaints into opportunities to be a hero make each customer feel welcome, comfortable, important, and understood

  • Creating a World Class Customer Service Organization

    First there was Secret Service; the definitive book on customer service that shared WHAT the best customer service companies do. Now John DiJulius is telling you HOW they do it. Learn what less than 5% of the companies in the world know and do that makes them World Class Customer Service Organizations. There is no shortage of great ideas, that isn't the problem; it's what to do with all these great ideas. It's the implementation and execution of these ideas that has been the mystery for decades. Well John has cracked the code! After years of researching the best customer service companies in the world, he has solved the mystery of why companies like Disney can get 50,000 employees to deliver legendary customer service on a regular basis and why some companies or departments can't get a team of 12 to be consistent. John shares how the top customer service companies in the world make their customer service systems "non-negotiable" so that every team member regularly delivers unforgettable customer service.

  • Secret Service Keynote.

    As one of the most charismatic and inspirational speakers today, John DiJulius has cracked the code and shares dozens of brilliant ideas on how the top customer service companies in every industry consistently exceed their customer & staff expectations. He then customizes back to your organization on how your front line employees can easily do the same without reducing productivity.

  • What’s The Secret? Workshop.

    This workshop covers the 10 commandments to providing a World-Class Customer Experience. John shares howthe best service organizations execute each of the commandments and then has your management team spendtime creating similar systems that fit their organization. This workshop is designed for your management teams towork together on creating the systems and processes of the ten commandments to providing a world-class customerexperience, customizing these principles to fit their organization.

  • Customer Experience Cycle Workshop.

    After a customized Secret Service keynote for your organization, John then pus all the attendees through his worldrenown Customer Experience Cycle. Teams from every department help define the critical “Service Defects” thatneed to be avoided, “Non-negotiable Experiential Standards” that should be executed consistently and the best“Above and Beyond Opportunities” that exist of each point of contact (stage) you have with your customers, thusreducing the wide variation of the customer’s experience delivered.

FAQs on booking John DiJulius

  • How to book John DiJulius?

    Our booking agents have successfully helped clients around the world secure talent like John DiJulius for both live and virtual events for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers for speaking engagements, personal appearances, product endorsements, or corporate entertainment. Fill out a booking request form for John DiJulius, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for John DiJulius or any other celebrity of your choice.
  • How much does it cost to book John DiJulius?

    Booking fees for John DiJulius, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies between live and virtual events. Other factors that can affect speaker fees include the talent's schedule, market conditions, length of presentation, and the location of the event. The live and virtual event speaking fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire John DiJulius, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • Who is the agent for John DiJulius?

    All American Entertainment has successfully secured celebrity talent like John DiJulius for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book John DiJulius for your next private or corporate function.
  • What is a full-service talent booking agency?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent John DiJulius or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for John DiJulius or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.

John DiJulius is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book John DiJulius for your event is $10,000 - $20,000. John DiJulius generally travels from Beachwood, OH, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Colin Shaw, Horst Schulze, Jeanne Bliss, Don Peppers and Shep Hyken. Contact All American Speakers for ratings, reviews, videos and information on scheduling John DiJulius for an upcoming live or virtual event.

John DiJulius Speaker Videos

  • Tim Gard: "Testimonial video from John DiJulius"
    Energize, unite and inspire your attendees with a Hall of Fame tears-in-your-eyes -laugh-out-loud keynote speaker who teaches how to be more ...
    Meet as Strangers Leave as Friends | John DiJulius | TEDxAkron ...
    Meet as Strangers Leave as Friends | John DiJulius | TEDxAkron ... John works with world class companies like The Ritz-Carlton, Lexus, ...
  • I Don't Want Your Best | John DiJulius Keynote Speaker - YouTube
    We can't expect the best. I hate the phrase "I gave my best". It's all in the preparation. You think of all of the revolutionary companies like Uber, ...
    I collect the best thing anyone can collect | John DiJulius Keynote ...
    I Collect The Best Thing Anyone Can Collect I have never been a real collector. When I was a kid, I collected baseball cards, a lot of baseball ...

John DiJulius Speaking Topics

  • What's The Secret?

    Hidden Systems that Deliver Unforgettable Customer Service Learn behind-the-scene systems that exceed customer expectations every time! Customer service is not dead in America! While John Robert's has excelled in many areas, the biggest contributing factor to its rapid success is that they have many Secret Service systems that enable them to consistently WOW their clients. The difference between the ordinary business and the extraordinary business is this Instead of just having fancy philosophies and mission statements on paper, the best-of-the-best implement systems that enable every team member to provide exceptional service regularly ... instead of only certain employees or isolated incidences of great service. This is where the term "Secret Service" applies to business: Systems that provide pleasant surprises to clients that result in increased loyalty, more visits, more dollars spent, and more referrals. implement hidden systems that enable your entire staff to consistently exceed the client's expectation, creating a solid, loyal customer base develop a great corporate culture that shows in the dedication and passion of your team towards your company go deeper with your existing customers turn complaints into opportunities to be a hero make each customer feel welcome, comfortable, important, and understood

  • Creating a World Class Customer Service Organization

    First there was Secret Service; the definitive book on customer service that shared WHAT the best customer service companies do. Now John DiJulius is telling you HOW they do it. Learn what less than 5% of the companies in the world know and do that makes them World Class Customer Service Organizations. There is no shortage of great ideas, that isn't the problem; it's what to do with all these great ideas. It's the implementation and execution of these ideas that has been the mystery for decades. Well John has cracked the code! After years of researching the best customer service companies in the world, he has solved the mystery of why companies like Disney can get 50,000 employees to deliver legendary customer service on a regular basis and why some companies or departments can't get a team of 12 to be consistent. John shares how the top customer service companies in the world make their customer service systems "non-negotiable" so that every team member regularly delivers unforgettable customer service.

  • Secret Service Keynote.

    As one of the most charismatic and inspirational speakers today, John DiJulius has cracked the code and shares dozens of brilliant ideas on how the top customer service companies in every industry consistently exceed their customer & staff expectations. He then customizes back to your organization on how your front line employees can easily do the same without reducing productivity.

  • What’s The Secret? Workshop.

    This workshop covers the 10 commandments to providing a World-Class Customer Experience. John shares howthe best service organizations execute each of the commandments and then has your management team spendtime creating similar systems that fit their organization. This workshop is designed for your management teams towork together on creating the systems and processes of the ten commandments to providing a world-class customerexperience, customizing these principles to fit their organization.

  • Customer Experience Cycle Workshop.

    After a customized Secret Service keynote for your organization, John then pus all the attendees through his worldrenown Customer Experience Cycle. Teams from every department help define the critical “Service Defects” thatneed to be avoided, “Non-negotiable Experiential Standards” that should be executed consistently and the best“Above and Beyond Opportunities” that exist of each point of contact (stage) you have with your customers, thusreducing the wide variation of the customer’s experience delivered.

Tell us about your event!

During normal business hours, we respond to most inquiries within 4 hours.

  • Customized Service

    Our agents find the right fit for your event

  • Unparalleled Database

    Full access to all speakers & celebrities

  • One Stop Shopping

    A reliable and unbiased point of contact

  • Logistics Management

    Your personal Logistics Manager who takes care of all event details

Speakers Similar to John DiJulius

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

TOP