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John DiJulius

The Authority on World Class Customer Service

The Authority on World Class Customer Service

Travels From Travels From:
Cleveland, OH, USA
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John DiJulius Biography

John DiJulius is an international keynote speaker, TEDx speaker, customer experience consultant and best selling author of 5 books on customer experience. One of the most captivating and charismatic speakers today, DiJulius’ keynotes and workshops are used by world-class service companies to provide unforgettable customer service every day. In his high-energy presentations, he uses powerful visuals as he discusses the 10 commandments of customer service and explains how to improve the service aptitude of employees at all levels.

DiJulius has worked with companies such as the The Ritz-Carlton, Chick-fil-A, Lexus, Starbucks, Nordstrom, Panera Bread, Nestle, Marriott Hotel, PWC, National City Bank, The Melting Pot, Progressive Insurance, Worldwide Express, Harley Davidson, State Farm, and many more,

DiJulius isn’t just talking about it, he lives it, as a very successful entrepreneur of three businesses: The DiJulius Group, a customer experience consulting firm that uses the X Commandment methodology to help clients provide a World-Class Customer experience; John Robert’s Spa, a chain of upscale Cleveland locations, repeatedly named one of the top 20 salons in America; and Believe in Dreams, a non profit helping disadvantaged children.

John DiJulius Speaking Topics

  • Creating a Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

    To be a customer experience leader in your industry, you need to provide a consistently great brand experience for your customers, employees, vendors, and community. The problem is, expectations are higher than ever and one negative review can permanently ruin your reputation.

    Create a Customer Service Revolution within your organization and be the brand people cannot live without. Learn how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and are making price irrelevant!

    Takeaways from the Customer Service Revolution keynote:

    • How to increase your employee’s service aptitude
    • How to develop compassion & empathy for your customers
    • How to create a Customer Experience Action statement
    • How to create non-negotiable standards that every team member will follow
    • How to build a relationship with your customer that makes you the brand they can’t live without
    • How to deliver a consistent world-class customer experience
    • How you are the experience, not technology
    • How to make every moment with the customer intentional

  • The Relationship Economy: Building Strong Customer Connections in the Digital Age

    Today is known as the digital disruption era. Technology has provided us with amazing advances, information, knowledge, instant access, and entertainment like never before. However, as convenient as these advances make our lives, they have also led to a dramatic decline in people skills. That is why building relationships and genuine connections have never been more important.

    Businesses that master The Relationship Economy will have an incredible advantage that separates them from the competition.

    Takeaways from The Relationship Economy keynote:

    • How the technological revolution is impacting our society
    • How the lack of social skills is the problem of business leaders to solve
    • How to use technology to perform basic tasks, enabling employees to focus on building relationships that result in higher customer loyalty, retention, lifetime value, and job satisfaction
    • How we are relationship disadvantaged
    • How to build a culture that creates emotional connections with your customers
    • How to create relationship building training for new and existing employees
    • How to build relationships utilizing the five key skills
    • How to become the brand customers & employees cannot live without
    • How to make price irrelevant

  • Brand Experience (BX) Strong

    Overall, customer satisfaction is at 73.6, its lowest point in over 15 years, and since the start of the pandemic, it has been dropping like a rock. What is behind the deteriorating customer service? Employee burnout, low employee morale, high employee turnover, staff shortage, poor reactive hiring, no training of new employees, supply chain issues, and not managing customer’s expectations–which all result in angry customers.

    The companies that will dominate their industries for the next decade will be the ones who are obsessed with evolving the experience they provide to both the employee and customer.

    Takeaways from the Brand Experience Strong keynote:

    • How to turn the Great Resignation era into a Great Opportunity
    • How to avoid the 2 biggest mistakes companies are making right now
    • How to understand it is not a labor shortage, it is a turnover crisis
    • How to build a culture employees love
    • How to solve the WFH (work from home) quandary
    • How to lead from a distance
    • How to make your customer experience your strongest competitive advantage
    • How a ROX (Return on Experience) is your best ROI
    • How to keep your customers happy even when you have staff shortages and supply chain issues
    • How to stop competing in price wars
    • How to recognize if it is time to hire a CXO
    • How to create your signature experience

John DiJulius Videos

  • Customer Service Keynote Speaker Demo Reel | John DiJulius
    Book John DiJulius as your next Customer Service Keynote Speaker or Customer Experience Keynote Speaker at your event or conference.
  • Meet as Strangers Leave as Friends | John DiJulius | TEDxAkron ...
    Meet as Strangers Leave as Friends | John DiJulius | TEDxAkron ... John works with world class companies like The Ritz-Carlton, Lexus, ...
  • I Don't Want Your Best | John DiJulius Keynote Speaker - YouTube
    We can't expect the best. I hate the phrase "I gave my best". It's all in the preparation. You think of all of the revolutionary companies like...

John DiJulius Books

  • The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World
    The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World
  • The Relationship Economy: Building Stronger Customer Connections in the Digital Age
    The Relationship Economy: Building Stronger Customer Connections in the Digital Age
  • The Best Customer Service Quotes Ever Said
    The Best Customer Service Quotes Ever Said
  • What's the Secret: To Providing a World-Class Customer Experience
    What's the Secret: To Providing a World-Class Customer Experience
  • Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
    Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

FAQs on booking John DiJulius

  • How do I book John DiJulius to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like John DiJulius for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for John DiJulius, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for John DiJulius or any other speaker of your choice.
  • What are the speaker fees for John DiJulius

    Speaking fees for John DiJulius, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book John DiJulius are for live events and for virtual events. For the most current speaking fee to hire John DiJulius, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does John DiJulius speak about?

    John DiJulius is a keynote speaker and industry expert whose speaking topics include Authors, Business, Business Growth, Business Leaders, Computer Science, Consulting, Customer Service, Motivation, Personal Growth, Science and Technology.
  • Where does John DiJulius travel from?

    John DiJulius generally travels from Cleveland, OH, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is John DiJulius’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like John DiJulius for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book John DiJulius for your next private or corporate function.
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    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host John DiJulius or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
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    If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.

John DiJulius is a keynote speaker and industry expert who speaks on a wide range of topics such as Creating a Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World, The Relationship Economy: Building Strong Customer Connections in the Digital Age and Brand Experience (BX) Strong. The estimated speaking fee range to book John DiJulius for your event is $20,000 - $30,000. John DiJulius generally travels from Cleveland, OH, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Jon Picoult, Don Peppers, Nick Webb, Patrick Lencioni and Jay Baer. Contact All American Speakers for ratings, reviews, videos and information on scheduling John DiJulius for an upcoming live or virtual event.

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