Customer Service & Experience Expert; Bestselling Author of "The Service Culture Handbook"; LinkedIn Learning Instructor

San Diego, CA, USA

Jeff Toister Biography

Jeff Toister is a bestselling author, speaker, trainer, and consultant specializing in customer service, customer experience, and organizational culture. Known as The Service Culture Guide, Toister focuses on helping leaders build customer-focused teams and organizations. Through Toister Performance Solutions, he works with customer service teams to unlock their potential through training, surveys, and culture development.

Toister is the bestselling author of five customer service books. His titles include "The Service Culture Handbook," a step-by-step guide to developing a customer-focused culture that draws upon profiles of successful companies, research, and practical tools. Other works include "Getting Service Right," which examines the underlying reasons employees may not consistently deliver high-quality service and offers insights for improvement at all organizational levels. "The Guaranteed Customer Experience" explores the concept of a guarantee throughout the customer journey, aiming to ensure experiences consistently meet expectations. "Human Service" discusses how employees can create value beyond what artificial intelligence can offer, focusing on essential customer service skills such as connection, understanding, and advocacy through real-world examples.

More than 5 million people have completed one of Toister's video-based training courses on LinkedIn Learning, and his "Customer Service Foundations" course is the most-watched customer service course on the platform. Toister has been recognized among the Top 30 customer service professionals globally by Global Gurus and as one of the Top 50 Thought Leaders to Follow on Twitter by the International Customer Management Institute. He holds the Certified Professional in Learning and Performance certification from the Association for Talent Development.

As a keynote speaker, Toister delivers presentations with a high degree of participant interaction and practical takeaways. He has been consistently ranked among the top speakers at ICMI conferences. More than 12,000 customer service professionals worldwide subscribe to his free "Customer Service Tip of the Week" email newsletter, which Global Gurus has rated as one of the top customer service training programs globally.

BOOK Jeff Toister

Speaker profile last updated by AAE Talent Team on 06/04/2026.

Jeff Toister Videos

Jeff Toister Keynote Sizzle Reel

Jeff Toister Keynote Sizzle Reel

Keynote demo reel for Jeff Toister, The Service Culture Guide. Every presentation is interactive, customized, and practical to make it memorable for...

How to build a great customer service with Jeff Toister

How to build a great customer service with Jeff Toister

How to build a great customer service with Jeff Toister. Loop Email. Loading... Unsubscribe from Loop Email? Cancel Unsubscribe. Working.

Jeff Toister Keynote Demo Reel

Jeff Toister Keynote Demo Reel

Demo reel for customer service keynote speaker Jeff Toister. Every presentation is customized, interactive, and practical to make it memorable ...

  • How do I book Jeff Toister to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Jeff Toister for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Jeff Toister, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Jeff Toister or any other speaker of your choice.
  • What are the speaker fees for Jeff Toister

    Speaking fees for Jeff Toister, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Jeff Toister are $10,000 - $20,000 for live events and $10,000 - $20,000 for virtual events. For the most current speaking fee to hire Jeff Toister, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Jeff Toister speak about?

    Jeff Toister is a keynote speaker and industry expert whose speaking topics include Business Leadership, Corporate Culture, Customer Experience, Disruptive Thinking, Human Resources, Marketing, Thought Leadership
  • Where does Jeff Toister travel from?

    Jeff Toister generally travels from San Diego, CA, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is Jeff Toister’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Jeff Toister for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Jeff Toister for your next private or corporate function.
  • What is a full-service speaker booking agency?

    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Jeff Toister or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
  • Why is AAE Speakers Bureau different from other booking agencies?

    If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.

Jeff Toister is a keynote speaker and industry expert who speaks on a wide range of topics. The estimated speaking fee range to book Jeff Toister for your event is $10,000 - $20,000. Jeff Toister generally travels from San Diego, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Dennis Snow, Robert Spector, Sarah Weise, Louie Gravance and Adrian Gostick. Contact All American Speakers for ratings, reviews, videos and information on scheduling Jeff Toister for an upcoming live or virtual event.

Tell us about your event!

During normal business hours, we respond to most inquiries within 4 hours.
Please Select Event Budget
Please enter your message
Please Enter Your Name
Please Enter Your Email
  • Customized Service

    Our agents find the right fit for your event

  • Unparalleled Database

    Full access to all speakers & celebrities

  • One Stop Shopping

    A reliable and unbiased point of contact

  • Logistics Management

    Your personal Logistics Manager who takes care of all event details

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent and wish to request a profile update or removal from our online directory, please submit a profile request form.

TOP