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Hamish Taylor

Former CEO of Eurostar & Sainsbury's Bank; Leading Expert in Innovation & Brand Management

Former CEO of Eurostar & Sainsbury's Bank; Leading Expert in Innovation & Brand Management

Travels From Travels From:
Edinburgh, UK
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Hamish Taylor Biography

Hamish began his career with Procter & Gamble Ltd. Holding a variety of Brand Management positions culminating in responsibility for the household cleaner portfolio (Flash brands). Following this, Hamish was a Management Consultant with PriceWaterhouse from 1990 to 1993 specialising in marketing effectiveness studies.

He was appointed Head of Brand Management at British Airways at the end of 1993, innovations there included major product relaunches of Club Europe, Club World and First Class (including the introduction of flat beds).

In 1997 he moved to Eurostar as Managing Director of Eurostar (UK) Ltd at the age of 36. His remit was to reduce the major losses the operation was suffering. After two successful years in this role he was appointed as Chief Executive Officer of Eurostar Group.

In 1999 Hamish was appointed as Chief Executive Officer of Sainsbury's Bank, a joint venture between J Sainsbury's plc (55%) and the Bank of Scotland (45%).The ability to innovate and move away from traditional Banking approaches to behave more like a retailer proved the key to the significant growth that resulted.

Since 2004 Hamish has focused on enabling organisations to achieve breakthroughs by looking outside their current environment. Processes, product and people development are all part of this mix. He has consulted or spoken for over 120 organisations in more than 25 countries including Microsoft, RBS, BAA, Camelot, Inland Revenue, Kimberly Clark, Post Office, Ernst and Young, Diageo and the Economist.

Past awards include both Bobby Jones and St Andrews Society of Washington DC scholarships for post graduate study in the USA; Presidency of the St Andrews University Athletic Union and Scottish Junior International Athlete; Fellow of the Chartered Institute of Bankers and Fellow of the Chartered Institute of Transport,; Rail Professional Business Manager of the year in 1998 ; "Sheth Distinguished International Alumnus" award from Emory University and the Inspired Leaders Network award for the management of innovation.

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Speaker profile last updated by AAE Talent Team on 09/24/2024.

Hamish Taylor Speaking Topics

  • Playing Reverse Football:- Lessons in making sure you take the organisation with you!

    The biggest challenge we face in the change journey is to ensure employee engagement.

    -How can you use the customer promise as a key leadership tool to drive focus through your team and organisation?

    -Why setting the right ambition will determine whether or not you achieve breakthrough levels of innovation?

    -When is it right to let go and, therefore, unlock the potential of the whole organisation?

    -Great communication is, of course important but how good are you at ruthless simplicity, identifying champions, customer focussed organisational design and the make it easy model?

  • MasterThief:- Lessons in driving innovation and change by stealing ideas from the outside

    If you want a breakthrough, look outside your current environment! From yacht designers and Disney assisting British Airways, to rugby referees in banking risk management, the need to look for stimulus outside your current environment has been at the heart of the approach Hamish has brought to organisations.

    -How does the customer promise provide a new starting point for your innovation?

    -How can you become a MasterThief and steal ideas from the most unlikely of sources that are highly applicable to your challenges and provide essential breakthroughs?

  • The Customer Promise:- Lessons in putting the customer at the heart of all activities

    Changing the way you understand your customers (both internal and external) bring new insights that enable you to create a Customer Promise – a change in the definition of the business (or individual role) to a statement of customer benefit (rather than a description of your expertise.) For Hamish, this was the key to both driving innovation and creating a simple leadership tool to unlock the potential of the whole organisation.

    -How do concepts such as soft insights, customer expectations, customer’s customer and the blank sheet of paper approach give new insights that enable competitive advantage?

    -Why does the customer promise provide a simple leadership tool that places the customer at the heart of everyone’s work?

    -What are the implications for both customer engagement and leadership?

Hamish Taylor Videos

  • CBRE Hamish Taylor Breaking through normality to create ...
  • CRF 9th International Conference - Interview with Hamish Taylor ...
  • CMO 2014 - Hamish Taylor

FAQs on booking Hamish Taylor

  • How do I book Hamish Taylor to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Hamish Taylor for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Hamish Taylor, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Hamish Taylor or any other speaker of your choice.
  • What are the speaker fees for Hamish Taylor

    Speaking fees for Hamish Taylor, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Hamish Taylor are for live events and for virtual events. For the most current speaking fee to hire Hamish Taylor, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Hamish Taylor speak about?

    Hamish Taylor is a keynote speaker and industry expert whose speaking topics include Business, Change Management, Communication, Customer Service, Innovation, Inspirational, Leadership, Marketing, Motivational, Personal Growth, Sales, Strategic Leadership.
  • Where does Hamish Taylor travel from?

    Hamish Taylor generally travels from Edinburgh, UK, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is Hamish Taylor’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Hamish Taylor for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Hamish Taylor for your next private or corporate function.
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    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Hamish Taylor or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
  • Why is AAE Speakers Bureau different from other booking agencies?

    If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.

Hamish Taylor is a keynote speaker and industry expert who speaks on a wide range of topics such as Playing Reverse Football:- Lessons in making sure you take the organisation with you!, MasterThief:- Lessons in driving innovation and change by stealing ideas from the outside and The Customer Promise:- Lessons in putting the customer at the heart of all activities. The estimated speaking fee range to book Hamish Taylor for your event is $10,000 - $20,000. Hamish Taylor generally travels from EdinburghUK and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Jeff Tobe, David Stillman, Tim Sanders, Dr. Nido Qubein and Jim Cathcart. Contact All American Speakers for ratings, reviews, videos and information on scheduling Hamish Taylor for an upcoming live or virtual event.

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