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Lynne Lancaster

Co-founder of BridgeWorks; Generational Expert & Co-Author of "When Generations Collide"

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Lynne Lancaster Biography

Lynne Lancaster is one of today’s most sought-after generational experts and keynote speakers. She knows what makes Traditionalists, Boomers, Generation Xers, Millennials, and Gen Z tick, and she brings her original research, insights, humor, and practical tips to audiences eager to solve the generational puzzle.

Lancaster's entertaining style and deep expertise take listeners to a whole new level, whether they are struggling to recruit and retain generations in the workforce, seeking to connect with them in the marketplace, or just trying to live and work with them. She doesn’t just describe the issues; she interprets them and offers actionable advice on how to lead, manage, market, and communicate effectively in a multi-generational world. And she is supported by an entertaining array of multimedia including clips from TV shows and movies, stats, stories, case studies, and best practices from America’s best companies. If you think you know enough about generations, think again.

Lancaster's career spans the creation of two companies dedicated to bridging the generational divide. She is an award-winning keynote speaker, a teacher, trainer, writer, and frequent expert commentator in the media. Lancaster's is co-author of the best-seller When Generations Collide: Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work (HarperCollins) that introduced the U.S. workplace and marketplace to the generations concept. Her most recent book, The M-Factor: How the Millennial Generation is Rocking the Workplace (HarperBusiness) garnered a gold medal from the Axiom business book awards for its portrayal of this newest cohort.

Lancaster has received rave reviews for her keynotes from countless companies including AT&T, Best Buy, Chase, Disney, General Mills, Intel, Johnson & Johnson, KMPG, MTV, Microsoft, St. Jude, Schwab, and VISA, as well as numerous nonprofit and public sector organizations.

In the media, she is a sought-after expert on workplace and social trends. Lancaster has been a guest on CNN, CNBC and National Public Radio, and appeared in national publications including Fast Company, The Los Angeles Times, The New York Times, TIME Magazine, The Wall Street Journal, and The Washington Post.

Lancaster earned her stripes as a management consultant, coaching executives from major U.S. companies on decoding communication issues. Lancaster has served as an adjunct faculty member at the University of Minnesota's Carlson School of Management, and is on the boards of several philanthropic organizations. She is a Phi Beta Kappa, summa cum laude graduate of the University of Minnesota with a B.A. in English Literature. She is currently at work on how Baby Boomers are evolving into the next phase of life and careers.

Speaking Topics
  • Customer Service & the Generations

    The best customer service providers understand what "service" means to each generation. Whether on the phone, online, or face to face, attitudes and biases can be reflected in what you say and how you say it, as common courtesies often are interpreted differently by different generations. An organization's strategies must reflect the changing face of a multigenerational customer base.

    Gain a distinct competitive edge by teaching your customer service reps who the four generations of customers are and how to communicate more effectively with each one. Learn through humorous sketches and real-life examples how to avoid patronizing behaviors and capitalize on emotional connections to make every customer's experience a positive one.

  • Attracting & Retaining Four Generations of Association Members

    Associations exist primarily to serve their members. But serving is tougher today as key resources are shrinking and the government has taken a diminished role in funding programs. In addition to these challenges, today's associations are made up of four diverse and outspoken generations. While Traditionalists and Baby Boomers have been loyal attendees for a long time, Gen X-ers and now Millennials are proving tougher to attract and retain. Putting on a great conference or convention is no longer enough.

    The key is figuring out the right scale and combination of services needed to satisfy each generation. How do the expectations of each generation differ on working relationships, time commitments, and returns they should expect from association membership? The ability to capitalize on each generation's energy, expertise, and leadership potential has never been more critical.

  • Getting to Give

    Foundations and other nonprofit organizations suffer the same frustrations and face the same workplace problems as profit-making companies. To be effective, nonprofits need good leadership, strong management systems, marketing savvy, and an ongoing commitment to excellence. They also need to understand what motivates four generations of staff, volunteers, and donors to give their time and their money.

    Awareness of generational differences is crucial to organizations that must compete for well-qualified and loyal workers when resources are limited. What messages will attract skilled workers to the nonprofit world? What does it take to make connections with Traditionalists, Boomers, Gen X-ers, and Millennials so that they not only donate but also keep giving? How does acknowledging donors of each generation differ? Board members, staff, and hands-on service providers will learn to reach across generation gaps and build lasting bridges.

  • Marketing & Selling to Four Generations

    The best marketing teams and salespeople need an arsenal of tools to help them reach potential buyers and finalize sales. Among these is a clear understanding of who the generations are in today's marketplace, how they differ, and how their unique needs and desires play out in the sales process. How do you find the "hot buttons?" What messages will appeal to each generation?

    These questions and more are addressed in a highly entertaining program that helps energize marketing gurus and salespeople and teaches surefire strategies for sharpening your generational edge in the marketing and selling arenas. It shows audiences how generational insights can transform marketing campaigns and sales efforts. Generation gaps are everywhere and businesses can gain a distinct competitive edge if they get to know who the generations are, what makes them tick, and how to make every generational connection count.

  • Make Way for Millennials

    American business is in the early stages of being rocked by the arrival of a new and powerful generation. Who are these kids? Millennials (born 1982 to 2000), the first generation to rival Baby Boomers in population size, are showing up at work with their own set of attitudes, expectations, and values. Techno savvy, demanding, and ambitious, they're bringing with them an entirely new way of doing business. How prepared will Gen X-ers, Baby Boomers, and Traditionalists be to manage them?

    "Make Way for Millennials" offers strategies for recruiting, retaining, and motivating this influential new workforce. Companies that are forewarned and forearmed will reap the rewards of the millennial generation's talents and creative and pragmatic approach to the world of work.

  • Leadership: Bringing Out the Best in Every Generation

    Leading today is more complicated than ever. Besides greater employee diversity, factors such as rapidly changing technology, an uncertain economy, mergers, closings, and layoffs have made today's workplace more challenging than in the past. Leadership is not necessarily determined by one's position on an organization chart or by what's on a resume. With roles constantly changing, being a leader can simply mean being reliable and responsible, regardless of age or rung on the corporate ladder.

    From attitudes about loyalty to staying on the cutting edge, each generation brings unique leadership traits to work. While some try to figure out which generation's way of leading is best, the reality is that no generation is better or worse than another. "Leadership: Bringing Out the Best in Every Generation" will help you identify the obstacles and opportunities for leadership within each generation and understand the potential impact everyone can make as a leader.

Videos
Books
The M-Factor: How the Millennial Generation Is Rocking the Workplace

The M-Factor: How the Millennial Generation Is Rocking the Workplace

When Generations Collide: Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work

When Generations Collide: Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work

FAQs
  • HOW TO BOOK Lynne Lancaster?

    Our booking agents have successfully helped clients around the world secure talent like Lynne Lancaster for both live and virtual events for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers for speaking engagements, personal appearances, product endorsements, or corporate entertainment. Fill out a booking request form for Lynne Lancaster, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Lynne Lancaster or any other celebrity of your choice.
  • HOW MUCH DOES IT COST TO BOOK Lynne Lancaster?

    Speaking fees for Lynne Lancaster, or any other keynote speakers and celebrities, are determined based on a number of factors and may change without notice. The amount that Lynne Lancaster charges to speak often varies according to the circumstances, including their schedule, market conditions, length of presentation, and the location of the event. The speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Lynne Lancaster, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • WHO IS THE AGENT FOR Lynne Lancaster?

    All American Entertainment has successfully secured celebrity talent like Lynne Lancaster for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Lynne Lancaster for your next private or corporate function.
  • WHAT IS A FULL-SERVICE TALENT BOOKING AGENCY?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Lynne Lancaster or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Lynne Lancaster or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.
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This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent and wish to request a profile update or removal from our online directory, please submit a profile request form.

Co-founder of BridgeWorks; Generational Expert & Co-Author of "When Generations Collide"

Travels From:
Sonoma, CA, USA
Speaking Fee:

Lynne Lancaster Biography

Lynne Lancaster is one of today’s most sought-after generational experts and keynote speakers. She knows what makes Traditionalists, Boomers, Generation Xers, Millennials, and Gen Z tick, and she brings her original research, insights, humor, and practical tips to audiences eager to solve the generational puzzle.

Lancaster's entertaining style and deep expertise take listeners to a whole new level, whether they are struggling to recruit and retain generations in the workforce, seeking to connect with them in the marketplace, or just trying to live and work with them. She doesn’t just describe the issues; she interprets them and offers actionable advice on how to lead, manage, market, and communicate effectively in a multi-generational world. And she is supported by an entertaining array of multimedia including clips from TV shows and movies, stats, stories, case studies, and best practices from America’s best companies. If you think you know enough about generations, think again.

Lancaster's career spans the creation of two companies dedicated to bridging the generational divide. She is an award-winning keynote speaker, a teacher, trainer, writer, and frequent expert commentator in the media. Lancaster's is co-author of the best-seller When Generations Collide: Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work (HarperCollins) that introduced the U.S. workplace and marketplace to the generations concept. Her most recent book, The M-Factor: How the Millennial Generation is Rocking the Workplace (HarperBusiness) garnered a gold medal from the Axiom business book awards for its portrayal of this newest cohort.

Lancaster has received rave reviews for her keynotes from countless companies including AT&T, Best Buy, Chase, Disney, General Mills, Intel, Johnson & Johnson, KMPG, MTV, Microsoft, St. Jude, Schwab, and VISA, as well as numerous nonprofit and public sector organizations.

In the media, she is a sought-after expert on workplace and social trends. Lancaster has been a guest on CNN, CNBC and National Public Radio, and appeared in national publications including Fast Company, The Los Angeles Times, The New York Times, TIME Magazine, The Wall Street Journal, and The Washington Post.

Lancaster earned her stripes as a management consultant, coaching executives from major U.S. companies on decoding communication issues. Lancaster has served as an adjunct faculty member at the University of Minnesota's Carlson School of Management, and is on the boards of several philanthropic organizations. She is a Phi Beta Kappa, summa cum laude graduate of the University of Minnesota with a B.A. in English Literature. She is currently at work on how Baby Boomers are evolving into the next phase of life and careers.

Lynne Lancaster Speaking Topics

  • Customer Service & the Generations

    The best customer service providers understand what "service" means to each generation. Whether on the phone, online, or face to face, attitudes and biases can be reflected in what you say and how you say it, as common courtesies often are interpreted differently by different generations. An organization's strategies must reflect the changing face of a multigenerational customer base.

    Gain a distinct competitive edge by teaching your customer service reps who the four generations of customers are and how to communicate more effectively with each one. Learn through humorous sketches and real-life examples how to avoid patronizing behaviors and capitalize on emotional connections to make every customer's experience a positive one.

  • Attracting & Retaining Four Generations of Association Members

    Associations exist primarily to serve their members. But serving is tougher today as key resources are shrinking and the government has taken a diminished role in funding programs. In addition to these challenges, today's associations are made up of four diverse and outspoken generations. While Traditionalists and Baby Boomers have been loyal attendees for a long time, Gen X-ers and now Millennials are proving tougher to attract and retain. Putting on a great conference or convention is no longer enough.

    The key is figuring out the right scale and combination of services needed to satisfy each generation. How do the expectations of each generation differ on working relationships, time commitments, and returns they should expect from association membership? The ability to capitalize on each generation's energy, expertise, and leadership potential has never been more critical.

  • Getting to Give

    Foundations and other nonprofit organizations suffer the same frustrations and face the same workplace problems as profit-making companies. To be effective, nonprofits need good leadership, strong management systems, marketing savvy, and an ongoing commitment to excellence. They also need to understand what motivates four generations of staff, volunteers, and donors to give their time and their money.

    Awareness of generational differences is crucial to organizations that must compete for well-qualified and loyal workers when resources are limited. What messages will attract skilled workers to the nonprofit world? What does it take to make connections with Traditionalists, Boomers, Gen X-ers, and Millennials so that they not only donate but also keep giving? How does acknowledging donors of each generation differ? Board members, staff, and hands-on service providers will learn to reach across generation gaps and build lasting bridges.

  • Marketing & Selling to Four Generations

    The best marketing teams and salespeople need an arsenal of tools to help them reach potential buyers and finalize sales. Among these is a clear understanding of who the generations are in today's marketplace, how they differ, and how their unique needs and desires play out in the sales process. How do you find the "hot buttons?" What messages will appeal to each generation?

    These questions and more are addressed in a highly entertaining program that helps energize marketing gurus and salespeople and teaches surefire strategies for sharpening your generational edge in the marketing and selling arenas. It shows audiences how generational insights can transform marketing campaigns and sales efforts. Generation gaps are everywhere and businesses can gain a distinct competitive edge if they get to know who the generations are, what makes them tick, and how to make every generational connection count.

  • Make Way for Millennials

    American business is in the early stages of being rocked by the arrival of a new and powerful generation. Who are these kids? Millennials (born 1982 to 2000), the first generation to rival Baby Boomers in population size, are showing up at work with their own set of attitudes, expectations, and values. Techno savvy, demanding, and ambitious, they're bringing with them an entirely new way of doing business. How prepared will Gen X-ers, Baby Boomers, and Traditionalists be to manage them?

    "Make Way for Millennials" offers strategies for recruiting, retaining, and motivating this influential new workforce. Companies that are forewarned and forearmed will reap the rewards of the millennial generation's talents and creative and pragmatic approach to the world of work.

  • Leadership: Bringing Out the Best in Every Generation

    Leading today is more complicated than ever. Besides greater employee diversity, factors such as rapidly changing technology, an uncertain economy, mergers, closings, and layoffs have made today's workplace more challenging than in the past. Leadership is not necessarily determined by one's position on an organization chart or by what's on a resume. With roles constantly changing, being a leader can simply mean being reliable and responsible, regardless of age or rung on the corporate ladder.

    From attitudes about loyalty to staying on the cutting edge, each generation brings unique leadership traits to work. While some try to figure out which generation's way of leading is best, the reality is that no generation is better or worse than another. "Leadership: Bringing Out the Best in Every Generation" will help you identify the obstacles and opportunities for leadership within each generation and understand the potential impact everyone can make as a leader.

Lynne Lancaster Videos

  • Lynne Lancaster Speaker Reel
    Introduction to Generational Expert and Keynote Speaker, Lynne Lancaster

Lynne Lancaster Books

Speaker Lists Featuring Lynne Lancaster

FAQs on booking Lynne Lancaster

  • How to book Lynne Lancaster?

    Our booking agents have successfully helped clients around the world secure talent like Lynne Lancaster for both live and virtual events for over 20 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers for speaking engagements, personal appearances, product endorsements, or corporate entertainment. Fill out a booking request form for Lynne Lancaster, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Lynne Lancaster or any other celebrity of your choice.
  • How much does it cost to book Lynne Lancaster?

    Speaking fees for Lynne Lancaster, or any other keynote speakers and celebrities, are determined based on a number of factors and may change without notice. The amount that Lynne Lancaster charges to speak often varies according to the circumstances, including their schedule, market conditions, length of presentation, and the location of the event. The speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Lynne Lancaster, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • Who is the agent for Lynne Lancaster?

    All American Entertainment has successfully secured celebrity talent like Lynne Lancaster for clients worldwide for more than 20 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Lynne Lancaster for your next private or corporate function.
  • What is a full-service talent booking agency?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Lynne Lancaster or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Lynne Lancaster or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.

Lynne Lancaster is a keynote speaker and industry expert who speaks on a wide range of topics such as Customer Service & the Generations, Attracting & Retaining Four Generations of Association Members, Getting to Give, Marketing & Selling to Four Generations, Make Way for Millennials and Leadership: Bringing Out the Best in Every Generation. The estimated speaking fee range to book Lynne Lancaster for your event is $20,000 - $30,000. Lynne Lancaster generally travels from Sonoma, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are David Stillman, Cheryl Cran, Dr. Jackie Freiberg, Seth Mattison and Emory Austin. Contact All American Speakers for ratings, reviews, videos and information on scheduling Lynne Lancaster for an upcoming live or virtual event.

Lynne Lancaster Speaking Topics

  • Customer Service & the Generations

    The best customer service providers understand what "service" means to each generation. Whether on the phone, online, or face to face, attitudes and biases can be reflected in what you say and how you say it, as common courtesies often are interpreted differently by different generations. An organization's strategies must reflect the changing face of a multigenerational customer base.

    Gain a distinct competitive edge by teaching your customer service reps who the four generations of customers are and how to communicate more effectively with each one. Learn through humorous sketches and real-life examples how to avoid patronizing behaviors and capitalize on emotional connections to make every customer's experience a positive one.

  • Attracting & Retaining Four Generations of Association Members

    Associations exist primarily to serve their members. But serving is tougher today as key resources are shrinking and the government has taken a diminished role in funding programs. In addition to these challenges, today's associations are made up of four diverse and outspoken generations. While Traditionalists and Baby Boomers have been loyal attendees for a long time, Gen X-ers and now Millennials are proving tougher to attract and retain. Putting on a great conference or convention is no longer enough.

    The key is figuring out the right scale and combination of services needed to satisfy each generation. How do the expectations of each generation differ on working relationships, time commitments, and returns they should expect from association membership? The ability to capitalize on each generation's energy, expertise, and leadership potential has never been more critical.

  • Getting to Give

    Foundations and other nonprofit organizations suffer the same frustrations and face the same workplace problems as profit-making companies. To be effective, nonprofits need good leadership, strong management systems, marketing savvy, and an ongoing commitment to excellence. They also need to understand what motivates four generations of staff, volunteers, and donors to give their time and their money.

    Awareness of generational differences is crucial to organizations that must compete for well-qualified and loyal workers when resources are limited. What messages will attract skilled workers to the nonprofit world? What does it take to make connections with Traditionalists, Boomers, Gen X-ers, and Millennials so that they not only donate but also keep giving? How does acknowledging donors of each generation differ? Board members, staff, and hands-on service providers will learn to reach across generation gaps and build lasting bridges.

  • Marketing & Selling to Four Generations

    The best marketing teams and salespeople need an arsenal of tools to help them reach potential buyers and finalize sales. Among these is a clear understanding of who the generations are in today's marketplace, how they differ, and how their unique needs and desires play out in the sales process. How do you find the "hot buttons?" What messages will appeal to each generation?

    These questions and more are addressed in a highly entertaining program that helps energize marketing gurus and salespeople and teaches surefire strategies for sharpening your generational edge in the marketing and selling arenas. It shows audiences how generational insights can transform marketing campaigns and sales efforts. Generation gaps are everywhere and businesses can gain a distinct competitive edge if they get to know who the generations are, what makes them tick, and how to make every generational connection count.

  • Make Way for Millennials

    American business is in the early stages of being rocked by the arrival of a new and powerful generation. Who are these kids? Millennials (born 1982 to 2000), the first generation to rival Baby Boomers in population size, are showing up at work with their own set of attitudes, expectations, and values. Techno savvy, demanding, and ambitious, they're bringing with them an entirely new way of doing business. How prepared will Gen X-ers, Baby Boomers, and Traditionalists be to manage them?

    "Make Way for Millennials" offers strategies for recruiting, retaining, and motivating this influential new workforce. Companies that are forewarned and forearmed will reap the rewards of the millennial generation's talents and creative and pragmatic approach to the world of work.

  • Leadership: Bringing Out the Best in Every Generation

    Leading today is more complicated than ever. Besides greater employee diversity, factors such as rapidly changing technology, an uncertain economy, mergers, closings, and layoffs have made today's workplace more challenging than in the past. Leadership is not necessarily determined by one's position on an organization chart or by what's on a resume. With roles constantly changing, being a leader can simply mean being reliable and responsible, regardless of age or rung on the corporate ladder.

    From attitudes about loyalty to staying on the cutting edge, each generation brings unique leadership traits to work. While some try to figure out which generation's way of leading is best, the reality is that no generation is better or worse than another. "Leadership: Bringing Out the Best in Every Generation" will help you identify the obstacles and opportunities for leadership within each generation and understand the potential impact everyone can make as a leader.

Lynne Lancaster Speaker Videos

  • Lynne Lancaster Speaker Reel
    Introduction to Generational Expert and Keynote Speaker, Lynne Lancaster

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Speakers Similar to Lynne Lancaster

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent and wish to request a profile update or removal from our online directory, please submit a profile request form.

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