Gregory P. Smith Speaking Topics

• Emotional Intelligence & DISC Training Programs

  Individual behavior styles and our emotional intelligence (soft skills) have a direct impact on our interpersonal relationships in the workplace. Individuals differ from each other in fundamental ways including their values, behaviors, talents, temperaments, wants and beliefs. Our workshop will help individuals understand each other better and appreciate the unique strengths and differences each person brings to the office. As a result, you will become a better leader, communicator, team member and gain key strategies to create highly effective working relationships. The workshop incorporates a personalized behavior assessment to give a more complete understanding of yourself and others.

• Fast, Focused and Friendly: The Key Essentials of Great Customer Service

  Learn to create a powerful culture of exceptional customer service that permeates and drives the actions of the entire organization. This program will help you create a five-step service quality process that develops the right attitudes, behaviors and emotionally connects with your customers. Discover how to hire, manage and reward your employees so they act quickly, take responsibility and deliver a high level of service. Learn how to train your employees to become your ambassadors that will keep your customers pleased and coming back. This session provides dozens of tips and strategies that can be implemented immediately.

Five Key Steps: Transformational Leadership for a Changing World

The actions taken by the leader is the driving force in building effective teams, improving performance and engaging and retaining a talented and skilled workforce. This session will provide attendees with key strategies that drive performance and inspire and motivate people to go above and beyond. You will learn how to reward, motivate, engage, make accountable and coach people toward higher performance. By building confidence in your abilities you will be able to handle leadership challenges and guide your people to sustained high performance. You will gain a comprehensive range of very practical and highly effective leadership tools and approaches that can be implemented immediately.

Here Today, Here Tomorrow: Transforming Your Workforce from High-Turnover to High-Retention

The key to success for any organization is the ability to attract and retain skilled and talented people. Good organizations make employee retention a core element of their talent management and organizational development strategy. Those that fail to make it a priority risk losing their top talented people to the competition. This session shows you how to design an effective talent management strategy that provides a comprehensive road map for not only attracting and keeping talented employees, but for motivating and engaging them to achieve a higher level of performance and productivity. This session is jam packed with tips, practical ideas, and easy-to-implement advice for creating a motivating, high-retention culture.

Fired Up! Leading Your Organization to Achieve Exceptional Results

Every organization today must achieve higher levels of performance. Success depends on your ability to manage change, improve financial results, build customer loyalty and motivate your workforce from the bottom to the top. This session will help you design a road map and a long-term strategy that gets your business heading in the right direction and each person performing at a higher level – achieving peak performance. Learn dozens of ideas and strategies on improving performance, motivating your people to new levels and innovative ways to grow your business.

Proven Ways to Attract, Retain and Motivate Your Workforce

The key to success for any organization is the ability to attract and retain skilled and talented people. Good organizations make talent management a core element of their organizational development strategy. Those that fail to make talent management a priority, risk losing talented people to the competition. Millennials are now the largest generation in the workforce. Their force and impact will grow as the Baby Boomers retire. Their expectations and wants are radically different than any other generation. This session shows you how to design a modern-day strategy that provides a road map for not only attracting and keeping talented employees, but for motivating and engaging them to achieve a higher level of performance. This session is jam packed with tips, practical ideas, and easy-to-implement advice for creating a great place to work.