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Nick Sarillo

Entrepreneur, Speaker & Author of "A Slice of the Pie: How to Build a Big Little Business"

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Nick Sarillo Biography

Nick is a successful business owner, author and speaker on the topics of business culture, entrepreneurship, leadership and customer loyalty. Nick’s own businesses serve as a great example of how living your company’s purpose and values creates a world-class culture achieving award-winning customer service, higher margins and an engaged, productive workforce.

Nick Sarillo is the founder and CEO of Nick’s Pizza & Pub and The Trust & Track Institute. Founded in 1995, Nick’s Pizza & Pub is one of the top ten busiest independent pizza companies in per-store sales in the United States. Nick’s Pizza & Pub has margins nearly twice that of the average pizza restaurant. In an industry in which the average annual turnover rate is more than 150 percent, Nick’s Pizza and Pub boasts a less than 25 percent employee turnover rate. Incredible when you consider 70 percent or more of his employees are under the age of 25. The Trust & Track Institute, offers hands-on experiential learning, one and two-day classes, as well as online training courses.

Nick is an active member of the Conscious Capitalism and Small Giants Communities as well as serves on the board of directors for San Francisco based DABBA Restaurants.

Prior to founding Nick’s Pizza and Pub, Nick worked in the construction business. He worked as a union carpenter and then a general contractor. For 11 years, he owned a custom home building company.

There are only a few CEOs today who have the courage to put people before numbers. Nick Sarillo is one of those leaders. The best part is, his numbers are vastly better than everyone else’s. We can all learn a lot about how to treat people and how to run a business from Nick. Inspire on! — Simon Sinek, optimist and author of Start With Why

Nick credits his restaurant company’s success to its purpose-driven culture, which is the focus of his book, A Slice of the Pie: How to Build a Big Little Business (Portfolio; 2012). Nick is also a contributor to The Business Journals Small Business Works.

Nick is a two-time TEDx speaker and regularly speaks at meetings and conventions on the topics of business culture, entrepreneurship, leadership and customer loyalty. Nick’s signature Trust & Track Leadership™ model—building trust while tracking the team’s performance along the way, and coaching and course-correcting in the moment—is his most popular topic. Past clients include: Inc. Magazine, Vistage, Society of Human Resource Management (SHRM), State Farm Insurance, Ann & Robert H. Lurie Children’s Hospital, Club Management Association of America (CMAA), Great Game of Business, Business Owners Groups, and the University of Las Vegas.

Nick’s profile and insights have been featured in The New York Times, The Economist, Inc. Magazine, Fast Company, Newsweek, Investor’s Business Daily, American Express’ Open Forum and more. He also appeared on NBC’s Nightly News when they featured Nick’s very own “It’s a Wonderful Life” story. In addition, other authors have heard and traveled to Nick’s restaurants to learn and write about his approach to culture, leadership and management. You can find him referenced in:

-Conscious Capitalism: Liberating the Heroic Spirit of Business by John Mackey and Raj Sisodia

-A Lapsed Anarchist's Approach to Building a Great Business Book by Ari Weinzweig

-Culture That Rocks: How to Revolutionize Your Company’s Culture by Jim Knight

-Small Giants: Companies That Choose to Be Great Instead of Big, 10th-Anniversary Edition by Bo Burlingham

-The Best Team Wins: Build Your Business Through Predictive Hiring by Adam Robinson

Nick is rooted within the communities he serves through philanthropic initiatives, including the donation of five percent of all sales to charitable causes. Also, he has coined the phrase Integral Sustainability. Nick practices both natural and human sustainability. For example, all his restaurants are built with recycled barn wood. Plus, his operations have processes such as “safe spaces” and Trust and Track Leadership™ that address the mental, emotional and spiritual health of his workplaces and team members.

Nick’s restaurants have won the National Restaurant Association/American Express “Good Neighbor Award” four times and have been featured in Chicago’s Best for having “Great Pizza and [a Great] Company.”

Speaking Topics
  • Millennials and GenZ CAN Be the Best Leaders: How to Benefit From Your Youngest Employees

    Millennials and Gen Z (under the age of 19) has brought unique workforce opportunities. They expect to “feel” heard and want a spot at the table. They expect to be mentored and recognized. At Nick’s Pizza & Pubs restaurants, millennials lead the way – not only do they represent more than 70% of the workforce, they are great leaders and strongly contribute to the bottom line. Nick’s operates a “Business as a School” with processes based on company purpose and values for hiring, onboarding/training, feedback, recognition and more. Come and learn how you too can successfully integrate millennials into your workforce.

    As a result of participating in this program, participants will be able to:

    • Use their company’s purpose and values to give a sense of “why” and connect employees to their work.
    • Increase the value of their team by cross training and providing a clear process for solving issues.
    • Motivate and hold employees accountable using Nick’s Trust-and-Track Leadership style.
    • Tap into their employee’s full potential by giving them a clear path of development.

    Perfect Audience: Entrepreneurs, retailers, business owners, corporate leaders who believe in their people and want to learn how to rally their team to achieve more innovation and better fiscal performance.

    Program Format: 45 • 75 minute keynote. (For something different, please note that Nick does offer a full day customized University program that includes sessions with his leadership team and time in his restaurants.)

  • Trust & Track Leadership™: A Proven Method For Achieving Purpose And Profitability

    Today’s ever-changing business environment requires a new type of leader to be more effective in the way we communicate and develop our people. In this session, be inspired to shift from the dated command-and-control style of leadership and join the Trust and Track Leadership™ movement. The restaurant industry is known for having 150-200 percent employee turnover rates. With almost 200 team members, Nick’s Pizza & Pub maintains less than a 25 percent turnover annually. How can that be? Being a Trust and Track Leader means operating in an environment of trust and having the ability to lead company culture, not just tell people what to do. Using real life experiences, Nick shares how to create a meaningful place to work where leaders are coaches that build and inspire their team.

    As a result of participating in this program, participants will be able to:

    • Implement a “Recognize the positive” (over the wrong or off) behavior to support building and retaining team members.
    • Take home coaching tools, such as the “certification feedback loop” form, that they can implement immediately to be a better coach.
    • Surrender the old perception of “boss and micro manager” and become a high-performing servant leader operating in an environment of trust and open communication.
    • Understand how to make employees feel “accepted, supported, and successful” through onboarding, training and celebrations.

    Perfect Audience: Entrepreneurs, business owners, association or corporate leaders who believe in their people and want to learn how to inspire their team to achieve more innovation and better fiscal performance.

    Program Format: 45 • 75 minute keynote. (For something different, please note that Nick does offer a full day customized University program that includes sessions with his leadership team and time in his restaurants.)

  • Customer Loyalty: A Family Recipe For Success

    Have you ever tipped your server a $1000 for a $35 restaurant bill? At Nick’s Pizza and Pub restaurants this has happened four times. Nick Sarillo’s compelling and surreal “It’s A Wonderful Life” story about an everyday business that was able to rally and unite an entire community serves as a great example of how clearly defining your company’s purpose and values can create a world-class culture of customer service in any organization and any industry. Enhancing customer service starts with turning your employees into leaders rather than followers. At Nick’s, the word “customer” is actually not part of the language; instead the goal is to create meaningful “guests” relationships and experiences that go beyond a single monetary transaction. Similarly, Nick’s does not have a “staff” hired to perform mind-numbing tasks. Instead Nick’s dynamic “team” of leaders work together as a dedicated family, utilizing their purpose and set of values to find solutions on their own. In this session, gain Nick’s real-life examples of how to set your team up for success and provide “Unforgettable Guest Experiences.”

    After attending this session, attendees will:

    • Be able to specifically define what A+ service is for their company.
    • Have an “Art & Science” process and tool for defining which elements of any given task are non-negotiable and which may vary based on an employee’s performance.
    • Make use of five techniques for creating, training and measuring unforgettable customer experiences.
    • Employ an effective training system that measures performance every day as well as recognizes and rewards milestones.

    Perfect Audience: Entrepreneurs, retailers, business owners, association or corporate leaders who want to build a culture of world class customer service by engaging their team members in company results. Retailers and companies looking to provide customer service training for their employees.

    Program Format: 45 • 60 minute Keynote to a 75 – 90 minute workshop.

Videos
Books
A Slice of the Pie: How to Build a Big Little Business

A Slice of the Pie: How to Build a Big Little Business

FAQs
  • HOW TO BOOK Nick Sarillo?

    Our booking agents have successfully helped clients around the world secure talent like Nick Sarillo for both live and virtual events for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers for speaking engagements, personal appearances, product endorsements, or corporate entertainment. Fill out a booking request form for Nick Sarillo, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Nick Sarillo or any other celebrity of your choice.
  • HOW MUCH DOES IT COST TO BOOK Nick Sarillo?

    Booking fees for Nick Sarillo, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies between live and virtual events. Other factors that can affect speaker fees include the talent's schedule, market conditions, length of presentation, and the location of the event. The live and virtual event speaking fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Nick Sarillo, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • WHO IS THE AGENT FOR Nick Sarillo?

    All American Entertainment has successfully secured celebrity talent like Nick Sarillo for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Nick Sarillo for your next private or corporate function.
  • WHAT IS A FULL-SERVICE TALENT BOOKING AGENCY?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Nick Sarillo or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Nick Sarillo or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.
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During normal business hours, we respond to most inquiries within 4 hours.

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This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

Entrepreneur, Speaker & Author of "A Slice of the Pie: How to Build a Big Little Business"

Travels From:
Chicago, IL, USA
Speaking Fee:

Nick Sarillo Biography

Nick is a successful business owner, author and speaker on the topics of business culture, entrepreneurship, leadership and customer loyalty. Nick’s own businesses serve as a great example of how living your company’s purpose and values creates a world-class culture achieving award-winning customer service, higher margins and an engaged, productive workforce.

Nick Sarillo is the founder and CEO of Nick’s Pizza & Pub and The Trust & Track Institute. Founded in 1995, Nick’s Pizza & Pub is one of the top ten busiest independent pizza companies in per-store sales in the United States. Nick’s Pizza & Pub has margins nearly twice that of the average pizza restaurant. In an industry in which the average annual turnover rate is more than 150 percent, Nick’s Pizza and Pub boasts a less than 25 percent employee turnover rate. Incredible when you consider 70 percent or more of his employees are under the age of 25. The Trust & Track Institute, offers hands-on experiential learning, one and two-day classes, as well as online training courses.

Nick is an active member of the Conscious Capitalism and Small Giants Communities as well as serves on the board of directors for San Francisco based DABBA Restaurants.

Prior to founding Nick’s Pizza and Pub, Nick worked in the construction business. He worked as a union carpenter and then a general contractor. For 11 years, he owned a custom home building company.

There are only a few CEOs today who have the courage to put people before numbers. Nick Sarillo is one of those leaders. The best part is, his numbers are vastly better than everyone else’s. We can all learn a lot about how to treat people and how to run a business from Nick. Inspire on! — Simon Sinek, optimist and author of Start With Why

Nick credits his restaurant company’s success to its purpose-driven culture, which is the focus of his book, A Slice of the Pie: How to Build a Big Little Business (Portfolio; 2012). Nick is also a contributor to The Business Journals Small Business Works.

Nick is a two-time TEDx speaker and regularly speaks at meetings and conventions on the topics of business culture, entrepreneurship, leadership and customer loyalty. Nick’s signature Trust & Track Leadership™ model—building trust while tracking the team’s performance along the way, and coaching and course-correcting in the moment—is his most popular topic. Past clients include: Inc. Magazine, Vistage, Society of Human Resource Management (SHRM), State Farm Insurance, Ann & Robert H. Lurie Children’s Hospital, Club Management Association of America (CMAA), Great Game of Business, Business Owners Groups, and the University of Las Vegas.

Nick’s profile and insights have been featured in The New York Times, The Economist, Inc. Magazine, Fast Company, Newsweek, Investor’s Business Daily, American Express’ Open Forum and more. He also appeared on NBC’s Nightly News when they featured Nick’s very own “It’s a Wonderful Life” story. In addition, other authors have heard and traveled to Nick’s restaurants to learn and write about his approach to culture, leadership and management. You can find him referenced in:

-Conscious Capitalism: Liberating the Heroic Spirit of Business by John Mackey and Raj Sisodia

-A Lapsed Anarchist's Approach to Building a Great Business Book by Ari Weinzweig

-Culture That Rocks: How to Revolutionize Your Company’s Culture by Jim Knight

-Small Giants: Companies That Choose to Be Great Instead of Big, 10th-Anniversary Edition by Bo Burlingham

-The Best Team Wins: Build Your Business Through Predictive Hiring by Adam Robinson

Nick is rooted within the communities he serves through philanthropic initiatives, including the donation of five percent of all sales to charitable causes. Also, he has coined the phrase Integral Sustainability. Nick practices both natural and human sustainability. For example, all his restaurants are built with recycled barn wood. Plus, his operations have processes such as “safe spaces” and Trust and Track Leadership™ that address the mental, emotional and spiritual health of his workplaces and team members.

Nick’s restaurants have won the National Restaurant Association/American Express “Good Neighbor Award” four times and have been featured in Chicago’s Best for having “Great Pizza and [a Great] Company.”

Nick Sarillo Speaking Topics

  • Millennials and GenZ CAN Be the Best Leaders: How to Benefit From Your Youngest Employees

    Millennials and Gen Z (under the age of 19) has brought unique workforce opportunities. They expect to “feel” heard and want a spot at the table. They expect to be mentored and recognized. At Nick’s Pizza & Pubs restaurants, millennials lead the way – not only do they represent more than 70% of the workforce, they are great leaders and strongly contribute to the bottom line. Nick’s operates a “Business as a School” with processes based on company purpose and values for hiring, onboarding/training, feedback, recognition and more. Come and learn how you too can successfully integrate millennials into your workforce.

    As a result of participating in this program, participants will be able to:

    • Use their company’s purpose and values to give a sense of “why” and connect employees to their work.
    • Increase the value of their team by cross training and providing a clear process for solving issues.
    • Motivate and hold employees accountable using Nick’s Trust-and-Track Leadership style.
    • Tap into their employee’s full potential by giving them a clear path of development.

    Perfect Audience: Entrepreneurs, retailers, business owners, corporate leaders who believe in their people and want to learn how to rally their team to achieve more innovation and better fiscal performance.

    Program Format: 45 • 75 minute keynote. (For something different, please note that Nick does offer a full day customized University program that includes sessions with his leadership team and time in his restaurants.)

  • Trust & Track Leadership™: A Proven Method For Achieving Purpose And Profitability

    Today’s ever-changing business environment requires a new type of leader to be more effective in the way we communicate and develop our people. In this session, be inspired to shift from the dated command-and-control style of leadership and join the Trust and Track Leadership™ movement. The restaurant industry is known for having 150-200 percent employee turnover rates. With almost 200 team members, Nick’s Pizza & Pub maintains less than a 25 percent turnover annually. How can that be? Being a Trust and Track Leader means operating in an environment of trust and having the ability to lead company culture, not just tell people what to do. Using real life experiences, Nick shares how to create a meaningful place to work where leaders are coaches that build and inspire their team.

    As a result of participating in this program, participants will be able to:

    • Implement a “Recognize the positive” (over the wrong or off) behavior to support building and retaining team members.
    • Take home coaching tools, such as the “certification feedback loop” form, that they can implement immediately to be a better coach.
    • Surrender the old perception of “boss and micro manager” and become a high-performing servant leader operating in an environment of trust and open communication.
    • Understand how to make employees feel “accepted, supported, and successful” through onboarding, training and celebrations.

    Perfect Audience: Entrepreneurs, business owners, association or corporate leaders who believe in their people and want to learn how to inspire their team to achieve more innovation and better fiscal performance.

    Program Format: 45 • 75 minute keynote. (For something different, please note that Nick does offer a full day customized University program that includes sessions with his leadership team and time in his restaurants.)

  • Customer Loyalty: A Family Recipe For Success

    Have you ever tipped your server a $1000 for a $35 restaurant bill? At Nick’s Pizza and Pub restaurants this has happened four times. Nick Sarillo’s compelling and surreal “It’s A Wonderful Life” story about an everyday business that was able to rally and unite an entire community serves as a great example of how clearly defining your company’s purpose and values can create a world-class culture of customer service in any organization and any industry. Enhancing customer service starts with turning your employees into leaders rather than followers. At Nick’s, the word “customer” is actually not part of the language; instead the goal is to create meaningful “guests” relationships and experiences that go beyond a single monetary transaction. Similarly, Nick’s does not have a “staff” hired to perform mind-numbing tasks. Instead Nick’s dynamic “team” of leaders work together as a dedicated family, utilizing their purpose and set of values to find solutions on their own. In this session, gain Nick’s real-life examples of how to set your team up for success and provide “Unforgettable Guest Experiences.”

    After attending this session, attendees will:

    • Be able to specifically define what A+ service is for their company.
    • Have an “Art & Science” process and tool for defining which elements of any given task are non-negotiable and which may vary based on an employee’s performance.
    • Make use of five techniques for creating, training and measuring unforgettable customer experiences.
    • Employ an effective training system that measures performance every day as well as recognizes and rewards milestones.

    Perfect Audience: Entrepreneurs, retailers, business owners, association or corporate leaders who want to build a culture of world class customer service by engaging their team members in company results. Retailers and companies looking to provide customer service training for their employees.

    Program Format: 45 • 60 minute Keynote to a 75 – 90 minute workshop.

Nick Sarillo Videos

  • https://www.youtube.com/watch?v=YwwX1SSZKME
  • NRA 2010: Nick Sarillo of Nick's Pizza & Pub - YouTube
  • The Big Little Business : Nick Sarillo at TEDxNaperville - YouTube

Nick Sarillo Books

Speaker Lists Featuring Nick Sarillo

FAQs on booking Nick Sarillo

  • How to book Nick Sarillo?

    Our booking agents have successfully helped clients around the world secure talent like Nick Sarillo for both live and virtual events for over 20 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers for speaking engagements, personal appearances, product endorsements, or corporate entertainment. Fill out a booking request form for Nick Sarillo, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Nick Sarillo or any other celebrity of your choice.
  • How much does it cost to book Nick Sarillo?

    Booking fees for Nick Sarillo, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies between live and virtual events. Other factors that can affect speaker fees include the talent's schedule, market conditions, length of presentation, and the location of the event. The live and virtual event speaking fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Nick Sarillo, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • Who is the agent for Nick Sarillo?

    All American Entertainment has successfully secured celebrity talent like Nick Sarillo for clients worldwide for more than 20 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Nick Sarillo for your next private or corporate function.
  • What is a full-service talent booking agency?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Nick Sarillo or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Nick Sarillo or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.

Nick Sarillo is a keynote speaker and industry expert who speaks on a wide range of topics such as Millennials and GenZ CAN Be the Best Leaders: How to Benefit From Your Youngest Employees, Trust & Track Leadership™: A Proven Method For Achieving Purpose And Profitability and Customer Loyalty: A Family Recipe For Success. The estimated speaking fee range to book Nick Sarillo for your event is $10,000 - $20,000. Nick Sarillo generally travels from Chicago, IL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Bill Rancic, Paul Orfalea, David Goldsmith, Sam Geist and Biagio W. Sciacca, PhD. Contact All American Speakers for ratings, reviews, videos and information on scheduling Nick Sarillo for an upcoming live or virtual event.

Nick Sarillo Speaking Topics

  • Millennials and GenZ CAN Be the Best Leaders: How to Benefit From Your Youngest Employees

    Millennials and Gen Z (under the age of 19) has brought unique workforce opportunities. They expect to “feel” heard and want a spot at the table. They expect to be mentored and recognized. At Nick’s Pizza & Pubs restaurants, millennials lead the way – not only do they represent more than 70% of the workforce, they are great leaders and strongly contribute to the bottom line. Nick’s operates a “Business as a School” with processes based on company purpose and values for hiring, onboarding/training, feedback, recognition and more. Come and learn how you too can successfully integrate millennials into your workforce.

    As a result of participating in this program, participants will be able to:

    • Use their company’s purpose and values to give a sense of “why” and connect employees to their work.
    • Increase the value of their team by cross training and providing a clear process for solving issues.
    • Motivate and hold employees accountable using Nick’s Trust-and-Track Leadership style.
    • Tap into their employee’s full potential by giving them a clear path of development.

    Perfect Audience: Entrepreneurs, retailers, business owners, corporate leaders who believe in their people and want to learn how to rally their team to achieve more innovation and better fiscal performance.

    Program Format: 45 • 75 minute keynote. (For something different, please note that Nick does offer a full day customized University program that includes sessions with his leadership team and time in his restaurants.)

  • Trust & Track Leadership™: A Proven Method For Achieving Purpose And Profitability

    Today’s ever-changing business environment requires a new type of leader to be more effective in the way we communicate and develop our people. In this session, be inspired to shift from the dated command-and-control style of leadership and join the Trust and Track Leadership™ movement. The restaurant industry is known for having 150-200 percent employee turnover rates. With almost 200 team members, Nick’s Pizza & Pub maintains less than a 25 percent turnover annually. How can that be? Being a Trust and Track Leader means operating in an environment of trust and having the ability to lead company culture, not just tell people what to do. Using real life experiences, Nick shares how to create a meaningful place to work where leaders are coaches that build and inspire their team.

    As a result of participating in this program, participants will be able to:

    • Implement a “Recognize the positive” (over the wrong or off) behavior to support building and retaining team members.
    • Take home coaching tools, such as the “certification feedback loop” form, that they can implement immediately to be a better coach.
    • Surrender the old perception of “boss and micro manager” and become a high-performing servant leader operating in an environment of trust and open communication.
    • Understand how to make employees feel “accepted, supported, and successful” through onboarding, training and celebrations.

    Perfect Audience: Entrepreneurs, business owners, association or corporate leaders who believe in their people and want to learn how to inspire their team to achieve more innovation and better fiscal performance.

    Program Format: 45 • 75 minute keynote. (For something different, please note that Nick does offer a full day customized University program that includes sessions with his leadership team and time in his restaurants.)

  • Customer Loyalty: A Family Recipe For Success

    Have you ever tipped your server a $1000 for a $35 restaurant bill? At Nick’s Pizza and Pub restaurants this has happened four times. Nick Sarillo’s compelling and surreal “It’s A Wonderful Life” story about an everyday business that was able to rally and unite an entire community serves as a great example of how clearly defining your company’s purpose and values can create a world-class culture of customer service in any organization and any industry. Enhancing customer service starts with turning your employees into leaders rather than followers. At Nick’s, the word “customer” is actually not part of the language; instead the goal is to create meaningful “guests” relationships and experiences that go beyond a single monetary transaction. Similarly, Nick’s does not have a “staff” hired to perform mind-numbing tasks. Instead Nick’s dynamic “team” of leaders work together as a dedicated family, utilizing their purpose and set of values to find solutions on their own. In this session, gain Nick’s real-life examples of how to set your team up for success and provide “Unforgettable Guest Experiences.”

    After attending this session, attendees will:

    • Be able to specifically define what A+ service is for their company.
    • Have an “Art & Science” process and tool for defining which elements of any given task are non-negotiable and which may vary based on an employee’s performance.
    • Make use of five techniques for creating, training and measuring unforgettable customer experiences.
    • Employ an effective training system that measures performance every day as well as recognizes and rewards milestones.

    Perfect Audience: Entrepreneurs, retailers, business owners, association or corporate leaders who want to build a culture of world class customer service by engaging their team members in company results. Retailers and companies looking to provide customer service training for their employees.

    Program Format: 45 • 60 minute Keynote to a 75 – 90 minute workshop.

Nick Sarillo Speaker Videos

  • https://www.youtube.com/watch?v=YwwX1SSZKME
    NRA 2010: Nick Sarillo of Nick's Pizza & Pub - YouTube
  • The Big Little Business : Nick Sarillo at TEDxNaperville - YouTube
    Nick Sarillo - The 'Trust and Track' Business Model on Vimeo

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Speakers Similar to Nick Sarillo

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

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The 2022 Speaking Industry Benchmark Report