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Sheila Heen

CEO of Triad Consulting; Lecturer at Harvard Law School; Co-Author of "Difficult Conversations" & "Thanks for the Feedback"

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 Sheila Heen Biography

Sheila Heen specializes in particularly challenging conversations, where emotions run high and relationships are frayed. She offers the insight and skills to tackle the conversations and conflicts that leaders face every day.

She is a 20-year member of the world-renowned Harvard Negotiation Project, a Harvard faculty member and co-author of two New York Times best sellers.

Difficult Conversations: How to Discuss What Matters Most is used by leaders all over the world and has even been loaded onto the International Space Station to help astronauts collaborate effectively in that high-stakes, high-pressure environment. Named one of 50 psychology classics alongside Freud and Jung, Difficult Conversations was also named by Penguin as one of the most important books it has ever published.

In the revolutionary Thanks for the Feedback, Sheila brings a fresh perspective to our universal struggles with feedback in every organization by recognizing that in any exchange between giver and receiver, it’s the receiver who is in charge. It’s the receiver who decides what to let in, how to make sense of it, and whether and how to choose to change. The key to accelerating your own learning, as well as the culture of feedback on your team, is understanding the universal challenges of receiving feedback well. From examining our conflicted relationship with feedback, to identifying the triggers that create defensiveness and denial, Sheila’s highly interactive sessions bring insight, practical tools and concrete skills for transforming your own relationship with feedback.

A sought-after commentator and writer, her articles have appeared in the Harvard Business Review, O, The Oprah Magazine, the New York Times, Fortune and Real Simple. She has been featured on NPR and FOX News, Wharton Leadership Radio, CNBC’s Power Lunch and The Oprah Winfrey Show. Her corporate clients span six continents and a dozen industries, including banking, defense, consumer goods, mining, insurance, IT, pharma and biotech, education and media/entertainment. In the public sector, she has provided training for the New England Organ Bank, the Singapore Supreme Court, Greek and Turkish Cypriots grappling with the conflict that divides their island, and theologians struggling with disagreement over the nature of truth and God.

Sheila is a graduate of Occidental College and Harvard Law School. She is schooled in negotiation daily by her three children.

Videos
Speaking Topics
  • Speaking Up

    Speaking up clearly and effectively is a critical skill for leaders and team members alike. When people can’t speak up to raise a concern or disagree with the decision in the meeting itself, you have to attend the meeting after the meeting to find out whether you have actual alignment or covert opposition. These all-too-common dynamics can compromise safety, divide teams, waste time and energy, result in poor decision-making or in decisions not being made at all. And yet, even highly accomplished professionals struggle with the decision to speak up, to communicate decisions clearly or engage disagreement effectively. Meaningful improvement on this front must go beyond motivation, beyond the simple exhortation to “be assertive” or “encourage your team to speak their mind.” It must start by understanding why even confident, well-respected professionals hesitate. Smart leaders worry about creating tension, slowing progress, creating defensiveness, violating cultural norms, or being perceived as a troublemaker or not a team player. And what if they’re wrong about their concerns? In this session, we examine four common roadblocks to our ability to speak up and offer a menu of options to help each leader create an atmosphere where they and others speak up in ways that will be heard and move the conversations forward.

  • Difficult Conversations: How to Discuss What Matters Most

    Leaders, managers, colleagues and direct reports face difficult conversations every day, and as leaders become more senior, they spend more and more of their time tackling difficult conversations. These difficult conversations—conflicts between functions or geographies with key alliance partners or your biggest clients—are the complex messes that get kicked upstairs because no one below has clear answers. Handling these conversations efficiently is no longer just a good idea, it’s integral to the success of each leader, their division and ultimately, the entire organization. Failure comes at a high cost—conflicts that fester and consume energy, sap creativity and destroy teamwork. Based on 20 years of work at the Harvard Negotiation Project, this session provides a framework for understanding why some of our most important conversations are so hard, examines the common mistakes we all make, and offers a step-by-step method for handling them with less anxiety and better results. Tailored to the day-to-day challenges leaders face, this session offers insight and strategies for looking beneath the surface to understand disagreement, increase accountability, and manage your own reactions when under stress.

  • Thanks for the Feedback (Even When It’s Off-Base, Unfair, Poorly Delivered, and Frankly, You’re Not in the Mood)

    High performance, collaboration and innovation rely on honest, continuous feedback. Yet every organization and every leader on earth struggles with performance feedback in one way or another. Honest feedback isn’t given, or if it is, it is met with defensiveness or demotivation. The usual solution—teaching managers how to give feedback more effectively—has failed to solve the problem. Sheila Heen turns conventional wisdom on its head and demonstrates why the smart money is on teaching leaders how to receive feedback well themselves and becoming role models for what they value and expect from those around them. Sheila’s warmth and authenticity helps even seasoned executives recognize their own (normal, human) triggered reactions to feedback: “that's just wrong,” “who asked you?” or “I’m not the real problem here.” She offers practical advice for turning even unskilled, crazy-making feedback into genuine learning. And once you get leaders motivated and eager to learn—willing to engage with others to see their blind spots and look at their own areas for growth—you get a modeling effect that quickly catches fire.

FAQs
  • HOW TO BOOK Sheila Heen?

    Our booking agents have successfully helped clients around the world secure talent like Sheila Heen for both live and virtual events for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers for speaking engagements, personal appearances, product endorsements, or corporate entertainment. Fill out a booking request form for Sheila Heen, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Sheila Heen or any other celebrity of your choice.
  • HOW MUCH DOES IT COST TO BOOK Sheila Heen?

    Booking fees for Sheila Heen, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies between live and virtual events. Other factors that can affect speaker fees include the talent's schedule, market conditions, length of presentation, and the location of the event. The live and virtual event speaking fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Sheila Heen, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • WHO IS THE AGENT FOR Sheila Heen?

    All American Entertainment has successfully secured celebrity talent like Sheila Heen for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Sheila Heen for your next private or corporate function.
  • WHAT IS A FULL-SERVICE TALENT BOOKING AGENCY?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Sheila Heen or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Sheila Heen or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.
Check Availability

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During normal business hours, we respond to most inquiries within 4 hours.

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This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

Sheila Heen

CEO of Triad Consulting; Lecturer at Harvard Law School; Co-Author of "Difficult Conversations" & "Thanks for the Feedback"

Travels From:
Massachusetts, USA
Speaking Fee:
Live Event: $30,000 - $50,000  
Virtual Event: $20,000 - $30,000

Sheila Heen Biography

Sheila Heen specializes in particularly challenging conversations, where emotions run high and relationships are frayed. She offers the insight and skills to tackle the conversations and conflicts that leaders face every day.

She is a 20-year member of the world-renowned Harvard Negotiation Project, a Harvard faculty member and co-author of two New York Times best sellers.

Difficult Conversations: How to Discuss What Matters Most is used by leaders all over the world and has even been loaded onto the International Space Station to help astronauts collaborate effectively in that high-stakes, high-pressure environment. Named one of 50 psychology classics alongside Freud and Jung, Difficult Conversations was also named by Penguin as one of the most important books it has ever published.

In the revolutionary Thanks for the Feedback, Sheila brings a fresh perspective to our universal struggles with feedback in every organization by recognizing that in any exchange between giver and receiver, it’s the receiver who is in charge. It’s the receiver who decides what to let in, how to make sense of it, and whether and how to choose to change. The key to accelerating your own learning, as well as the culture of feedback on your team, is understanding the universal challenges of receiving feedback well. From examining our conflicted relationship with feedback, to identifying the triggers that create defensiveness and denial, Sheila’s highly interactive sessions bring insight, practical tools and concrete skills for transforming your own relationship with feedback.

A sought-after commentator and writer, her articles have appeared in the Harvard Business Review, O, The Oprah Magazine, the New York Times, Fortune and Real Simple. She has been featured on NPR and FOX News, Wharton Leadership Radio, CNBC’s Power Lunch and The Oprah Winfrey Show. Her corporate clients span six continents and a dozen industries, including banking, defense, consumer goods, mining, insurance, IT, pharma and biotech, education and media/entertainment. In the public sector, she has provided training for the New England Organ Bank, the Singapore Supreme Court, Greek and Turkish Cypriots grappling with the conflict that divides their island, and theologians struggling with disagreement over the nature of truth and God.

Sheila is a graduate of Occidental College and Harvard Law School. She is schooled in negotiation daily by her three children.

Sheila Heen Videos

  • Receiving Feedback | Sheila Heen
    Sheila Heen is a Founder of Triad Consulting Group and has been on the Harvard Law School faculty as a Lecturer on Law since 1995, she shares her...
  • Sheila Heen on How to Negotiate With Your Internal Voice
  • The Science of Receiving Feedback: Mentor Workshop Introduction
    Big Think is the leading source of expert-driven, actionable, educational content -- with thousands of videos, featuring experts ranging from Bill...

Sheila Heen Speaking Topics

  • Speaking Up

    Speaking up clearly and effectively is a critical skill for leaders and team members alike. When people can’t speak up to raise a concern or disagree with the decision in the meeting itself, you have to attend the meeting after the meeting to find out whether you have actual alignment or covert opposition. These all-too-common dynamics can compromise safety, divide teams, waste time and energy, result in poor decision-making or in decisions not being made at all. And yet, even highly accomplished professionals struggle with the decision to speak up, to communicate decisions clearly or engage disagreement effectively. Meaningful improvement on this front must go beyond motivation, beyond the simple exhortation to “be assertive” or “encourage your team to speak their mind.” It must start by understanding why even confident, well-respected professionals hesitate. Smart leaders worry about creating tension, slowing progress, creating defensiveness, violating cultural norms, or being perceived as a troublemaker or not a team player. And what if they’re wrong about their concerns? In this session, we examine four common roadblocks to our ability to speak up and offer a menu of options to help each leader create an atmosphere where they and others speak up in ways that will be heard and move the conversations forward.

  • Difficult Conversations: How to Discuss What Matters Most

    Leaders, managers, colleagues and direct reports face difficult conversations every day, and as leaders become more senior, they spend more and more of their time tackling difficult conversations. These difficult conversations—conflicts between functions or geographies with key alliance partners or your biggest clients—are the complex messes that get kicked upstairs because no one below has clear answers. Handling these conversations efficiently is no longer just a good idea, it’s integral to the success of each leader, their division and ultimately, the entire organization. Failure comes at a high cost—conflicts that fester and consume energy, sap creativity and destroy teamwork. Based on 20 years of work at the Harvard Negotiation Project, this session provides a framework for understanding why some of our most important conversations are so hard, examines the common mistakes we all make, and offers a step-by-step method for handling them with less anxiety and better results. Tailored to the day-to-day challenges leaders face, this session offers insight and strategies for looking beneath the surface to understand disagreement, increase accountability, and manage your own reactions when under stress.

  • Thanks for the Feedback (Even When It’s Off-Base, Unfair, Poorly Delivered, and Frankly, You’re Not in the Mood)

    High performance, collaboration and innovation rely on honest, continuous feedback. Yet every organization and every leader on earth struggles with performance feedback in one way or another. Honest feedback isn’t given, or if it is, it is met with defensiveness or demotivation. The usual solution—teaching managers how to give feedback more effectively—has failed to solve the problem. Sheila Heen turns conventional wisdom on its head and demonstrates why the smart money is on teaching leaders how to receive feedback well themselves and becoming role models for what they value and expect from those around them. Sheila’s warmth and authenticity helps even seasoned executives recognize their own (normal, human) triggered reactions to feedback: “that's just wrong,” “who asked you?” or “I’m not the real problem here.” She offers practical advice for turning even unskilled, crazy-making feedback into genuine learning. And once you get leaders motivated and eager to learn—willing to engage with others to see their blind spots and look at their own areas for growth—you get a modeling effect that quickly catches fire.

FAQs on booking Sheila Heen

  • How to book Sheila Heen?

    Our booking agents have successfully helped clients around the world secure talent like Sheila Heen for both live and virtual events for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers for speaking engagements, personal appearances, product endorsements, or corporate entertainment. Fill out a booking request form for Sheila Heen, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Sheila Heen or any other celebrity of your choice.
  • How much does it cost to book Sheila Heen?

    Booking fees for Sheila Heen, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies between live and virtual events. Other factors that can affect speaker fees include the talent's schedule, market conditions, length of presentation, and the location of the event. The live and virtual event speaking fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Sheila Heen, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • Who is the agent for Sheila Heen?

    All American Entertainment has successfully secured celebrity talent like Sheila Heen for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Sheila Heen for your next private or corporate function.
  • What is a full-service talent booking agency?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Sheila Heen or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Sheila Heen or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.

Sheila Heen is a keynote speaker and industry expert who speaks on a wide range of topics such as Speaking Up, Difficult Conversations: How to Discuss What Matters Most and Thanks for the Feedback (Even When It’s Off-Base, Unfair, Poorly Delivered, and Frankly, You’re Not in the Mood). The estimated speaking fee range to book Sheila Heen for your event is $30,000 - $50,000. Sheila Heen generally travels from MA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Adrian Gostick, Reb Rebele, Shawn Achor, Mark C. Thompson and Rob Waldo Waldman. Contact All American Speakers for ratings, reviews, videos and information on scheduling Sheila Heen for an upcoming live or virtual event.

Sheila Heen Speaker Videos

  • Receiving Feedback | Sheila Heen
    Sheila Heen is a Founder of Triad Consulting Group and has been on the Harvard Law School faculty as a Lecturer on Law since 1995, she shares her insights on the importance of receiving feedback in...
    Sheila Heen on How to Negotiate With Your Internal Voice
  • The Science of Receiving Feedback: Mentor Workshop Introduction
    Big Think is the leading source of expert-driven, actionable, educational content -- with thousands of videos, featuring experts ranging from Bill Clinton to Bill Nye, we help you get smarter,...
    The Psychology of Happiness and Feedback
    Big Think is the leading source of expert-driven, actionable, educational content -- with thousands of videos, featuring experts ranging from Bill Clinton to Bill Nye, we help you get smarter,...

Sheila Heen Speaking Topics

  • Speaking Up

    Speaking up clearly and effectively is a critical skill for leaders and team members alike. When people can’t speak up to raise a concern or disagree with the decision in the meeting itself, you have to attend the meeting after the meeting to find out whether you have actual alignment or covert opposition. These all-too-common dynamics can compromise safety, divide teams, waste time and energy, result in poor decision-making or in decisions not being made at all. And yet, even highly accomplished professionals struggle with the decision to speak up, to communicate decisions clearly or engage disagreement effectively. Meaningful improvement on this front must go beyond motivation, beyond the simple exhortation to “be assertive” or “encourage your team to speak their mind.” It must start by understanding why even confident, well-respected professionals hesitate. Smart leaders worry about creating tension, slowing progress, creating defensiveness, violating cultural norms, or being perceived as a troublemaker or not a team player. And what if they’re wrong about their concerns? In this session, we examine four common roadblocks to our ability to speak up and offer a menu of options to help each leader create an atmosphere where they and others speak up in ways that will be heard and move the conversations forward.

  • Difficult Conversations: How to Discuss What Matters Most

    Leaders, managers, colleagues and direct reports face difficult conversations every day, and as leaders become more senior, they spend more and more of their time tackling difficult conversations. These difficult conversations—conflicts between functions or geographies with key alliance partners or your biggest clients—are the complex messes that get kicked upstairs because no one below has clear answers. Handling these conversations efficiently is no longer just a good idea, it’s integral to the success of each leader, their division and ultimately, the entire organization. Failure comes at a high cost—conflicts that fester and consume energy, sap creativity and destroy teamwork. Based on 20 years of work at the Harvard Negotiation Project, this session provides a framework for understanding why some of our most important conversations are so hard, examines the common mistakes we all make, and offers a step-by-step method for handling them with less anxiety and better results. Tailored to the day-to-day challenges leaders face, this session offers insight and strategies for looking beneath the surface to understand disagreement, increase accountability, and manage your own reactions when under stress.

  • Thanks for the Feedback (Even When It’s Off-Base, Unfair, Poorly Delivered, and Frankly, You’re Not in the Mood)

    High performance, collaboration and innovation rely on honest, continuous feedback. Yet every organization and every leader on earth struggles with performance feedback in one way or another. Honest feedback isn’t given, or if it is, it is met with defensiveness or demotivation. The usual solution—teaching managers how to give feedback more effectively—has failed to solve the problem. Sheila Heen turns conventional wisdom on its head and demonstrates why the smart money is on teaching leaders how to receive feedback well themselves and becoming role models for what they value and expect from those around them. Sheila’s warmth and authenticity helps even seasoned executives recognize their own (normal, human) triggered reactions to feedback: “that's just wrong,” “who asked you?” or “I’m not the real problem here.” She offers practical advice for turning even unskilled, crazy-making feedback into genuine learning. And once you get leaders motivated and eager to learn—willing to engage with others to see their blind spots and look at their own areas for growth—you get a modeling effect that quickly catches fire.

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During normal business hours, we respond to most inquiries within 4 hours.

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Speakers Similar to Sheila Heen

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

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