Vice President of Products & Workforce Strategies at Deloitte; Expert on Talent and Technology Strategy, Innovation & Thought Leadership

Portland, OR, USA
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Susan Cantrell Biography

Susan Cantrell is a recognized authority on the future of work and human capital, serving as vice president of products, workforce strategies and human capital eminence leader at Deloitte Consulting LLP. With 25 years of experience, Cantrell has served as an executive advisor, author, researcher and developer of solutions that help organizations harness digital technologies and evolve their workforces to drive transformation and agility. Prior to Deloitte, she held senior roles at Willis Towers Watson, Accenture and Johnson & Johnson, focusing on the intersection of talent strategy and emerging technology.

Cantrell is the co-author of "Workforce of One: Revolutionizing Talent Management Through Customization," published by Harvard Business Press. The book challenges the one-size-fits-all approach to HR practices, demonstrating how companies tailor work experiences to employees' talents and interests by customizing job duties, training, recognition, compensation, work schedules and performance appraisals. "Workforce of One" was named one of the top-selling business books by The Globe and Mail.

Cantrell's work has been featured in more than 50 book chapters or articles for business publications such as The Wall Street Journal, Bloomberg BusinessWeek, Forbes, Financial Times, Harvard Business Review, The Economist and The New York Times. She is the recipient of the Accenture Ken Ernst Award for Innovation and the Literati Club Award of Excellence for outstanding paper from Business Process Management Journal. Her thought leadership covers topics including skills-based talent models and the evolving relationship between humans and artificial intelligence in the workplace.

At Deloitte, Cantrell has contributed to the firm's flagship annual research initiative. Deloitte's Global Human Capital Trends was developed in collaboration with Oxford Economics, surveying thousands of business and human resources leaders across industries and countries, with Cantrell serving as a lead author. Drawing on insights from this research, she has explored the gap between strategy and execution and examined why AI adoption can stall despite investment, discussing how organizations are redesigning work, decision-making and operating models. She is a frequent speaker at conferences and webinars, appearing at events hosted by organizations including SHRM, the Human Capital Institute and UNLEASH America.

In her role, Cantrell focuses on thought leadership, research and the commercialization of solutions that help organizations navigate workforce transformation. She holds a Master of Science degree in management information systems from Boston University and a Bachelor of Arts degree from Vassar College. Her expertise in human capital strategy and workforce transformation, combined with her research output and ability to translate workforce trends into actionable insights, positions her as a resource for audiences addressing the future of work.

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Speaker profile last updated by AAE Talent Team on 11/03/2026.

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  • Where does Susan Cantrell travel from?

    Susan Cantrell generally travels from Portland, OR, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
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Susan Cantrell is a keynote speaker and industry expert who speaks on a wide range of topics. The estimated speaking fee range to book Susan Cantrell for your event is available upon request. Susan Cantrell generally travels from Portland, OR, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Polly LaBarre, Dr. Jackie Freiberg, Dr. Lois Frankel, Barbara Corcoran and Natalie Nixon. Contact All American Speakers for ratings, reviews, videos and information on scheduling Susan Cantrell for an upcoming live or virtual event.

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