Author, Entrepreneur & Customer Experience Expert; CEO of Trilith Foundation; Former Principal Lead of Strategy, Hospitality & Service Design at Chick-fil-A

Atlanta, GA, USA

Elizabeth Dixon Biography

Elizabeth Dixon is an engaging business leader who has spent over two decades learning what makes teams thrive and brands unforgettable. With 20 years of leadership roles at Chick-fil-A Support Center and collaborating with industry leaders, including Southwest Airlines, The Ritz Carlton, Zappos, and Wegmans, she brings practical experience in purpose-driven culture, customer experience, and leadership development.

Dixon developed and was CEO of Trilith Foundation, a non-profit dedicated to inspiring flourishing in individuals and communities. Author and courtesy-appointed Fellow at Baylor University, she speaks nationally on topics of Customer Experience, Purpose, and Flourishing. Always growing, always creating, Dixon is Founder and CEO of Slumber Sleepwear, a luxury sleepwear company, and Founder and CEO of Possibility Co.

Her most cherished parts of life include being a wife to her best friend, John, and Mom to her two precious children, David and Ansley. In her leisure time, Dixon enjoys being a student of cooking with her daughter, a backyard soccer player with her son, an aspiring golfer with John, a vigorous reader, and an adventure enthusiast alongside her family.

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Speaker profile last updated by AAE Talent Team on 12/18/2025.

Elizabeth Dixon Speaking Topics

  • The Future of Technology in CX

    Finding the balance of humanity and technology

    In an age where technology reshapes the customer experience almost daily, the quest for exceptional CX demands a delicate balance between innovation and human connection. How do we harmonize cutting-edge technologies like AI and automation with the warmth and empathy that define exceptional customer and employee experience? The intersection between technology and humanity is where the future of extraordinary customer experience awaits, and Elizabeth Dixon can help you find it, so your brand can promise not only enhanced customer loyalty but also enduring success in a rapidly evolving marketplace.

  • Elevate

    3 decisions to improve your culture at every level of the organization

    Let’s be clear. Customer Experience will never be better than the Employee Experience. That’s right, the culture of your business

    • what people feel or experience when they encounter your brand

    • will never exceed what your employees experience every day. With help from Elizabeth Dixon, an expert culture creator, you’ll learn how to assess your current culture, define your dream culture, and build plans to execute. Whether you are building a new culture, stewarding a growing culture, or challenged with a culture clash—this time will inspire and equip you to step into the role you play and the impact you can have.

Read More +

Elizabeth Dixon Videos

The Strength of Purpose - Full Interview with Elizabeth Dixon

The Strength of Purpose - Full Interview with Elizabeth Dixon

"A strong purpose will stand in any season." Elizabeth Dixon in her newest book, Strength of Purpose, A Guide to Knowing and Living Your Reason for...

Elizabeth Dixon — Navigating Crisis Purpose-Driven & Compassion-Oriented

Elizabeth Dixon — Navigating Crisis Purpose-Driven & Compassion-Oriented

Welcome to another episode of Inspirational People. Today, I get the awesome opportunity of introducing you to Elizabeth Dixon. Connected through...

Participant Insight: Elizabeth Dixon on Strategy Visualization

Participant Insight: Elizabeth Dixon on Strategy Visualization

Leading strategy for customer experience within Chick-fil-A, Elizabeth Dixon was looking for inspiration and to add value to her organization. She...

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  • What topics does Elizabeth Dixon speak about?

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    Elizabeth Dixon generally travels from Atlanta, GA, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
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Elizabeth Dixon is a keynote speaker and industry expert who speaks on a wide range of topics such as The Future of Technology in CX , Elevate, Benefits of Purpose, What’s On Your Mind? , To Know Them is to Love Them and Defining Success . The estimated speaking fee range to book Elizabeth Dixon for your event is $30,000 - $50,000. Elizabeth Dixon generally travels from Atlanta, GA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Dennis Snow, Shannon Miller, Doug Lipp, Dr. Jackie Freiberg and Robert Spector. Contact All American Speakers for ratings, reviews, videos and information on scheduling Elizabeth Dixon for an upcoming live or virtual event.

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