Corporate Culture Strategist, Co-Creator of Zappos Insights, High-Performance Consultant & Author of "The Culture Blueprint"

San Diego, CA, USA

Robert Richman Biography

Robert Richman has made a career out of helping Fortune 100 brands integrate exceptional customer service and optimize their most significant asset: their employees. Formerly the Culture Strategist at Zappos, Richman authored "The Culture Blueprint," a detailed guide to creating a high-performance workspace.

Richman co-created Zappos Insights, a subsidiary focused on educating companies about the powerful employee culture and customer service at Zappos. He grew this platform from a basic website to a robust business that educates over 25,000 students annually. His involvement with Zappos included a period before, during, and after its acquisition by Amazon.com, where he played a pivotal role in scaling the company's workforce significantly.

Recognized globally as an expert on employee culture, Richman is a top keynote speaker who has been invited to share his insights with companies like Google, Toyota, Salesforce, and Eli Lilly. He has introduced innovative approaches to enhancing workplace culture, including the use of improv comedy and principles of self-management and high performance.

In addition to his speaking engagements, Richman is active in the cryptocurrency market and is currently writing a new book titled "The Decentralized Company," focusing on building self-managed, distributed workforces. He also developed the Zappos life coaching program and initiated the first co-working space in America.

Richman holds a degree in film from Northwestern University and completed the Leadership Coaching Program at Georgetown University. He is a member of the Transformational Leadership Council and resides in San Diego, California. He continues to help organizations foster engaging, values-driven cultures that empower employees and drive business success.

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Speaker profile last updated by AAE Talent Team on 12/31/2024.

Robert Richman Speaking Topics

  • Built for Growth: The Values Based Company

    Engaged employees are productive, efficient, and have a great time. This means low turnover, and highly motivated employees you don’t have to micromanage. Values-based companies have employees who manage and motivate themselves.

    Robert shares stories of the strength of the core values at Zappos.com (A company that became the #6 Best Place to Work in America and #1 in Customer Service), then shares the science behind why they work so well.

    Once you learn the secrets behind how values work, you will know how to shape culture. Robert gives the group a process to use in discovering and then implementing the values across the organization.

    Key Takeaways:

    • Inspiring stories about how companies shifted their industries.
    • Counter-intuitive principles to actively create disruption (rather than getting disrupted!)
    • How to create stability in your organization, so that it’s safe to disrupt without jeopardizing the company.
    • Techniques for shaking up jobs and careers in a way that enlivens people and reinvigorates their passion.
    • Activate demonstrations, Q&A, and live disruption.

  • Surprise & Delight Your Customers and Employees

    Warren Buffett said there is one determining factor for successful brands: They delight their customers. Inspire your people to deliver outstanding service in this energized experience about surprise and delight.

    Zappos became known for being the #1 Customer Service brand according to American Express customers. Zappos delivers a 90% NPS average (Net Promoter Score).

    Learn the secrets of creating a great experience from Robert Richman, the Culture Strategist from Zappos.

    Key Takeaways:

    • A highly entertaining and engaging experience.
    • The principles of outstanding customer service.
    • Why customer complaints are gold.
    • How to create a culture of surprise and delight from within.
    • Key hacks to put to use, immediately.

Read More +

Robert Richman Videos

The Power of Open Space

The Power of Open Space

A crowd-sourced event format that gets all the best issues and ideas on the table.

My journey through anxiety, depression, panic attacks, and more!

My journey through anxiety, depression, panic attacks, and more!

This is one of only a few where I go into my personal stories through depression, debt, getting sued, and debilitating panic attacks, plus inventing...

Why Chaos Is Key To Change | Robert Richman

Why Chaos Is Key To Change | Robert Richman

Chaos is one of the most powerful forces in creating change. While it can feel uncomfortable at the time, when we learn to embrace chaos, we can...

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  • What topics does Robert Richman speak about?

  • Where does Robert Richman travel from?

    Robert Richman generally travels from San Diego, CA, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
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Robert Richman is a keynote speaker and industry expert who speaks on a wide range of topics such as Built for Growth: The Values Based Company, Surprise & Delight Your Customers and Employees, Culture Hacking and The Dynamics of Disruption. The estimated speaking fee range to book Robert Richman for your event is $20,000 - $30,000. Robert Richman generally travels from San Diego, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Adrian Gostick, Mike Abrashoff, Dr. Jackie Freiberg, Adam Markel and Doug Lipp. Contact All American Speakers for ratings, reviews, videos and information on scheduling Robert Richman for an upcoming live or virtual event.

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