Robert Richman

Corporate Culture Strategist, Co-Creator of Zappos Insights, High-Performance Consultant & Author of "The Culture Blueprint"

Travels From Travels From:
San Diego, CA, USA
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Robert Richman Biography

Robert Richman has made a career out of helping Fortune 100 brands “WOW” their customers along with “wow’ing” their most important asset: their employees. Richman was Culture Strategist at Zappos, and author of The Culture Blueprint, a systematic guide to the high-performance workplace.

Richman co-created Zappos Insights, a Zappos subsidiary educating companies about the secrets behind Zappos’ amazing employee culture and world-class customer service. He took the proof of concept from a small website to a multi-million dollar business teaching over 25,000 students per year.

As one of the world’s authorities on employee culture, Richman is a sought-after keynote speaker at conferences around the world and has been hired to teach culture in person at companies such as Google, Toyota, Westin, Salesforce, Anthem, Bridgestone, and Eli Lilly.

Richman helps companies build culture through experiences. Using principles of high performance and self-organization, Richman creates an event called Open Space that lets the group focus on what they are most passionate about then follows up with recorded insights and action items. He works with companies both virtually and in-person to tap into the full potential of their teams.

Richman graduated from Northwestern University with a degree in film, as well as from Georgetown University’s Leadership Coaching Program. He is a member of the Transformational Leadership Council, and he is based out of San Diego, California.

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Speaker profile last updated by AAE Talent Team on 04/09/2024.

Robert Richman Speaking Topics

  • Built for Growth: The Values Based Company

    Engaged employees are productive, efficient, and have a great time. This means low turnover, and highly motivated employees you don’t have to micromanage. Values-based companies have employees who manage and motivate themselves.

    Robert shares stories of the strength of the core values at Zappos.com (A company that became the #6 Best Place to Work in America and #1 in Customer Service), then shares the science behind why they work so well.

    Once you learn the secrets behind how values work, you will know how to shape culture. Robert gives the group a process to use in discovering and then implementing the values across the organization.

    Key Takeaways:

    • Inspiring stories about how companies shifted their industries.
    • Counter-intuitive principles to actively create disruption (rather than getting disrupted!)
    • How to create stability in your organization, so that it’s safe to disrupt without jeopardizing the company.
    • Techniques for shaking up jobs and careers in a way that enlivens people and reinvigorates their passion.
    • Activate demonstrations, Q&A, and live disruption.

  • Surprise & Delight Your Customers and Employees

    Warren Buffett said there is one determining factor for successful brands: They delight their customers. Inspire your people to deliver outstanding service in this energized experience about surprise and delight.

    Zappos became known for being the #1 Customer Service brand according to American Express customers. Zappos delivers a 90% NPS average (Net Promoter Score).

    Learn the secrets of creating a great experience from Robert Richman, the Culture Strategist from Zappos.

    Key Takeaways:

    • A highly entertaining and engaging experience.
    • The principles of outstanding customer service.
    • Why customer complaints are gold.
    • How to create a culture of surprise and delight from within.
    • Key hacks to put to use, immediately.

  • Culture Hacking

    Culture Hacking is a way for anyone at any level to shift the culture. As Culture Strategist for Zappos.com and the manager of Zappos Insights, Robert learned how to create change fast by using the power of hacking for good and applying them to culture. Robert leaves the group with three high leverage tools that can be used immediately to create long-term change.

    Audiences are excited to become culture hackers and often report making changes the very next day.

    Key Takeaways:

    • How Hackers exploit networks, and what we can learn from them to shift the network of people.
    • Why it’s better to destroy what’s not working than to spend time and money on initiatives that may not work.
    • How to turn customer and employee complaints into innovation.
    • Prefabricated culture hacks based on years of testing.
    • Why standard feedback mechanisms don’t work, and how to hack them.
    • The secret to learning what it is that you don’t know that you don’t know.

  • The Dynamics of Disruption

    Change is the new normal. Entire industries are being disrupted. Simply having a great product and service does not guarantee market leadership. And employees who are simply doing a good job are no longer the standard for a world-class company.

    In this talk Robert shares stories about disruption, and the principles behind it. It then gets really exciting when he shows how they can be applied to your business in a counter-intuitive way. People at all levels of the company will benefit from learning how they can out-do themselves, increasing both performance, as well as people’s passion for their own jobs.

    Key Takeaways:

    • How the best organizations in the world keep their people inspired.
    • Why most culture work is actually the equivalent of spoiling children.
    • How to take the principles of online gaming and apply them to create the most engaging experience for employees.
    • What to look for in new employees and questions that will help you learn the truth immediately.
    • The #1 metric to measure culture and how one small shift can create massive engagement.

Robert Richman Videos

  • The Power of Open Space
    A crowd-sourced event format that gets all the best issues and ideas on the table.
  • My journey through anxiety, depression, panic attacks, and more!
    This is one of only a few where I go into my personal stories through depression, debt, getting sued, and debilitating panic attacks, plus inventing...
  • Why Chaos Is Key To Change | Robert Richman
    Chaos is one of the most powerful forces in creating change. While it can feel uncomfortable at the time, when we learn to embrace chaos, we can...

Robert Richman Books

  • The Culture Blueprint: A Guide to Building the High-Performance Workplace
    The Culture Blueprint: A Guide to Building the High-Performance Workplace

FAQs on booking Robert Richman

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    Our experienced booking agents have successfully helped clients around the world secure speakers like Robert Richman for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Robert Richman, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Robert Richman or any other speaker of your choice.
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  • What topics does Robert Richman speak about?

    Robert Richman is a keynote speaker and industry expert whose speaking topics include Business Growth, Business Leadership, Consulting, Corporate Culture, Human Resources, Innovation, Mental Health, Strategic Leadership, Virtual.
  • Where does Robert Richman travel from?

    Robert Richman generally travels from San Diego, CA, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
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Robert Richman is a keynote speaker and industry expert who speaks on a wide range of topics such as Built for Growth: The Values Based Company, Surprise & Delight Your Customers and Employees, Culture Hacking and The Dynamics of Disruption. The estimated speaking fee range to book Robert Richman for your event is $20,000 - $30,000. Robert Richman generally travels from San Diego, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Adrian Gostick, Dr. Jackie Freiberg, Kris Boesch, Mike Abrashoff and Michael C. Bush. Contact All American Speakers for ratings, reviews, videos and information on scheduling Robert Richman for an upcoming live or virtual event.

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