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Robert Richman

Co-Creator of Zappos Insights, Culture Strategist & Author

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Robert Richman Biography

Robert Richman is a culture strategist and was the co-creator of Zappos Insights, an innovative program focused on educating companies on the secrets behind Zappos’ amazing employee culture.

Richman built Zappos Insights from a small website to a thriving multi-million dollar business teaching over 25,000 students per year. Through his work, Richman has been helpful for improving the employee culture at hundreds of companies.

As one of the world’s authorities on employee culture, Richman is a sought after keynote speaker at conferences around the world and has been hired to teach culture in person at companies like Google, Toyota, and Eli Lilly. He has pioneered a number of innovative techniques to build culture, such as bringing improv comedy to the workplace.

He graduated from Northwestern University with a degree in film, as well as from Georgetown University’s Leadership Coaching Program. He is a member of the Transformational Leadership Council, and he is based out of San Diego (though he’s on the speaking tour most of the time).

Speaking Topics
  • SURPRISE AND DELIGHT YOUR CUSTOMERS AND EMPLOYEES

    Warren Buffett said there is one determining factor for successful brands: They delight their customers. Inspire your people to deliver outstanding service in this energized experience about surprise and delight.

    Zappos became known for being the #1 Customer Service brand according to American Express customers. Zappos delivers a 90% NPS average (Net Promoter Score).

    Learn the secrets of creating a great experience from Robert Richman, the Culture Strategist from Zappos.

    IN THIS KEYNOTE, YOU’LL GET:

    • A highly entertaining and engaging experience.
    • The principles of outstanding customer service.
    • Why customer complaints are gold.
    • How to create a culture of surprise and delight from within.
    • Key hacks to put to use, immediately.

  • BUILT FOR GROWTH: THE VALUES BASED COMPANY

    Engaged employees are productive, efficient, and have a great time. This means low turnover, and highly motivated employees you don’t have to micromanage. Values-based companies have employees who manage and motivate themselves.

    Robert shares stories of the strength of the core values at Zappos.com (A company that became the #6 Best Place to Work in America and #1 in Customer Service), then shares the science behind why they work so well.

    Once you learn the secrets behind how values work, you will know how to shape culture. Robert gives the group a process to use in discovering and then implementing the values across the organization.

Videos
Books
The Culture Blueprint: A Guide to Building the High-Performance Workplace

The Culture Blueprint: A Guide to Building the High-Performance Workplace

FAQs
  • How do I book Robert Richman to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Robert Richman for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Robert Richman, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Robert Richman or any other speaker of your choice.
  • What are the speaker fees for Robert Richman

    Speaking fees for Robert Richman, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Robert Richman are $20,000 - $30,000 for live events and $10,000 - $20,000 for virtual events. For the most current speaking fee to hire Robert Richman, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Robert Richman speak about?

    Robert Richman is a keynote speaker and industry expert whose speaking topics include Business, Business Growth, Business Leaders, Consulting, Corporate Culture, Health and Wellness, Human Resources, Innovation, Mental Health, Virtual Speakers.
  • Where does Robert Richman travel from?

    Robert Richman generally travels from San Diego, CA, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is Robert Richman’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Robert Richman for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Robert Richman for your next private or corporate function.
  • What is a full-service speaker booking agency?

    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Robert Richman or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
  • Why is AAE Speakers Bureau different from other booking agencies?

    If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
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During normal business hours, we respond to most inquiries within 4 hours.

Users also viewed these speakers:

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent and wish to request a profile update or removal from our online directory, please submit a profile request form.

Co-Creator of Zappos Insights, Culture Strategist & Author

Travels From:
San Diego, CA, USA
Speaking Fee:

Robert Richman Biography

Robert Richman is a culture strategist and was the co-creator of Zappos Insights, an innovative program focused on educating companies on the secrets behind Zappos’ amazing employee culture.

Richman built Zappos Insights from a small website to a thriving multi-million dollar business teaching over 25,000 students per year. Through his work, Richman has been helpful for improving the employee culture at hundreds of companies.

As one of the world’s authorities on employee culture, Richman is a sought after keynote speaker at conferences around the world and has been hired to teach culture in person at companies like Google, Toyota, and Eli Lilly. He has pioneered a number of innovative techniques to build culture, such as bringing improv comedy to the workplace.

He graduated from Northwestern University with a degree in film, as well as from Georgetown University’s Leadership Coaching Program. He is a member of the Transformational Leadership Council, and he is based out of San Diego (though he’s on the speaking tour most of the time).

Robert Richman Speaking Topics

  • SURPRISE AND DELIGHT YOUR CUSTOMERS AND EMPLOYEES

    Warren Buffett said there is one determining factor for successful brands: They delight their customers. Inspire your people to deliver outstanding service in this energized experience about surprise and delight.

    Zappos became known for being the #1 Customer Service brand according to American Express customers. Zappos delivers a 90% NPS average (Net Promoter Score).

    Learn the secrets of creating a great experience from Robert Richman, the Culture Strategist from Zappos.

    IN THIS KEYNOTE, YOU’LL GET:

    • A highly entertaining and engaging experience.
    • The principles of outstanding customer service.
    • Why customer complaints are gold.
    • How to create a culture of surprise and delight from within.
    • Key hacks to put to use, immediately.

  • BUILT FOR GROWTH: THE VALUES BASED COMPANY

    Engaged employees are productive, efficient, and have a great time. This means low turnover, and highly motivated employees you don’t have to micromanage. Values-based companies have employees who manage and motivate themselves.

    Robert shares stories of the strength of the core values at Zappos.com (A company that became the #6 Best Place to Work in America and #1 in Customer Service), then shares the science behind why they work so well.

    Once you learn the secrets behind how values work, you will know how to shape culture. Robert gives the group a process to use in discovering and then implementing the values across the organization.

Robert Richman Videos

  • The Power of Open Space
    A crowd-sourced event format that gets all the best issues and ideas on the table.
  • My journey through anxiety, depression, panic attacks, and more!
    This is one of only a few where I go into my personal stories through depression, debt, getting sued, and debilitating panic attacks, plus inventing...
  • Why Chaos Is Key To Change | Robert Richman
    Chaos is one of the most powerful forces in creating change. While it can feel uncomfortable at the time, when we learn to embrace chaos, we can...

Robert Richman Books

FAQs on booking Robert Richman

  • How do I book Robert Richman to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Robert Richman for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Robert Richman, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Robert Richman or any other speaker of your choice.
  • What are the speaker fees for Robert Richman

    Speaking fees for Robert Richman, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Robert Richman are $20,000 - $30,000 for live events and $10,000 - $20,000 for virtual events. For the most current speaking fee to hire Robert Richman, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Robert Richman speak about?

    Robert Richman is a keynote speaker and industry expert whose speaking topics include Business, Business Growth, Business Leaders, Consulting, Corporate Culture, Health and Wellness, Human Resources, Innovation, Mental Health, Virtual Speakers.
  • Where does Robert Richman travel from?

    Robert Richman generally travels from San Diego, CA, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is Robert Richman’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Robert Richman for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Robert Richman for your next private or corporate function.
  • What is a full-service speaker booking agency?

    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Robert Richman or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
  • Why is AAE Speakers Bureau different from other booking agencies?

    If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.

Robert Richman is a keynote speaker and industry expert who speaks on a wide range of topics such as SURPRISE AND DELIGHT YOUR CUSTOMERS AND EMPLOYEES and BUILT FOR GROWTH: THE VALUES BASED COMPANY. The estimated speaking fee range to book Robert Richman for your event is $20,000 - $30,000. Robert Richman generally travels from San Diego, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Adrian Gostick, Margo Downs, Mike Abrashoff, Dr. Jackie Freiberg and Doug Lipp. Contact All American Speakers for ratings, reviews, videos and information on scheduling Robert Richman for an upcoming live or virtual event.

Robert Richman Speaking Topics

  • SURPRISE AND DELIGHT YOUR CUSTOMERS AND EMPLOYEES

    Warren Buffett said there is one determining factor for successful brands: They delight their customers. Inspire your people to deliver outstanding service in this energized experience about surprise and delight.

    Zappos became known for being the #1 Customer Service brand according to American Express customers. Zappos delivers a 90% NPS average (Net Promoter Score).

    Learn the secrets of creating a great experience from Robert Richman, the Culture Strategist from Zappos.

    IN THIS KEYNOTE, YOU’LL GET:

    • A highly entertaining and engaging experience.
    • The principles of outstanding customer service.
    • Why customer complaints are gold.
    • How to create a culture of surprise and delight from within.
    • Key hacks to put to use, immediately.

  • BUILT FOR GROWTH: THE VALUES BASED COMPANY

    Engaged employees are productive, efficient, and have a great time. This means low turnover, and highly motivated employees you don’t have to micromanage. Values-based companies have employees who manage and motivate themselves.

    Robert shares stories of the strength of the core values at Zappos.com (A company that became the #6 Best Place to Work in America and #1 in Customer Service), then shares the science behind why they work so well.

    Once you learn the secrets behind how values work, you will know how to shape culture. Robert gives the group a process to use in discovering and then implementing the values across the organization.

Robert Richman Speaker Videos

  • The Power of Open Space
    A crowd-sourced event format that gets all the best issues and ideas on the table.
    My journey through anxiety, depression, panic attacks, and more!
    This is one of only a few where I go into my personal stories through depression, debt, getting sued, and debilitating panic attacks, plus inventing the first NOW watch, making the Matrix real, and...
  • Why Chaos Is Key To Change | Robert Richman
    Chaos is one of the most powerful forces in creating change. While it can feel uncomfortable at the time, when we learn to embrace chaos, we can truly harness the opportunities in front of us. In...

Tell us about your event!

During normal business hours, we respond to most inquiries within 4 hours.

  • Customized Service

    Our agents find the right fit for your event

  • Unparalleled Database

    Full access to all speakers & celebrities

  • One Stop Shopping

    A reliable and unbiased point of contact

  • Logistics Management

    Your personal Logistics Manager who takes care of all event details

Speakers Similar to Robert Richman

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent and wish to request a profile update or removal from our online directory, please submit a profile request form.

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