Warren Buffett said there is one determining factor for successful brands: They delight their customers. Inspire your people to deliver outstanding service in this energized experience about surprise and delight.
Zappos became known for being the #1 Customer Service brand according to American Express customers. Zappos delivers a 90% NPS average (Net Promoter Score).
Learn the secrets of creating a great experience from Robert Richman, the Culture Strategist from Zappos.
IN THIS KEYNOTE, YOU’LL GET:
Engaged employees are productive, efficient, and have a great time. This means low turnover, and highly motivated employees you don’t have to micromanage. Values-based companies have employees who manage and motivate themselves.
Robert shares stories of the strength of the core values at Zappos.com (A company that became the #6 Best Place to Work in America and #1 in Customer Service), then shares the science behind why they work so well.
Once you learn the secrets behind how values work, you will know how to shape culture. Robert gives the group a process to use in discovering and then implementing the values across the organization.
My journey through anxiety, depression, panic attacks, and more!
Why Chaos Is Key To Change | Robert Richman
This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.
All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.
If you are the talent and wish to request a profile update or removal from our online directory, please submit a profile request form.
Warren Buffett said there is one determining factor for successful brands: They delight their customers. Inspire your people to deliver outstanding service in this energized experience about surprise and delight.
Zappos became known for being the #1 Customer Service brand according to American Express customers. Zappos delivers a 90% NPS average (Net Promoter Score).
Learn the secrets of creating a great experience from Robert Richman, the Culture Strategist from Zappos.
IN THIS KEYNOTE, YOU’LL GET:
Engaged employees are productive, efficient, and have a great time. This means low turnover, and highly motivated employees you don’t have to micromanage. Values-based companies have employees who manage and motivate themselves.
Robert shares stories of the strength of the core values at Zappos.com (A company that became the #6 Best Place to Work in America and #1 in Customer Service), then shares the science behind why they work so well.
Once you learn the secrets behind how values work, you will know how to shape culture. Robert gives the group a process to use in discovering and then implementing the values across the organization.
Robert Richman is a keynote speaker and industry expert who speaks on a wide range of topics such as SURPRISE AND DELIGHT YOUR CUSTOMERS AND EMPLOYEES and BUILT FOR GROWTH: THE VALUES BASED COMPANY. The estimated speaking fee range to book Robert Richman for your event is $20,000 - $30,000. Robert Richman generally travels from San Diego, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Adrian Gostick, Margo Downs, Mike Abrashoff, Dr. Jackie Freiberg and Doug Lipp. Contact All American Speakers for ratings, reviews, videos and information on scheduling Robert Richman for an upcoming live or virtual event.
Warren Buffett said there is one determining factor for successful brands: They delight their customers. Inspire your people to deliver outstanding service in this energized experience about surprise and delight.
Zappos became known for being the #1 Customer Service brand according to American Express customers. Zappos delivers a 90% NPS average (Net Promoter Score).
Learn the secrets of creating a great experience from Robert Richman, the Culture Strategist from Zappos.
IN THIS KEYNOTE, YOU’LL GET:
Engaged employees are productive, efficient, and have a great time. This means low turnover, and highly motivated employees you don’t have to micromanage. Values-based companies have employees who manage and motivate themselves.
Robert shares stories of the strength of the core values at Zappos.com (A company that became the #6 Best Place to Work in America and #1 in Customer Service), then shares the science behind why they work so well.
Once you learn the secrets behind how values work, you will know how to shape culture. Robert gives the group a process to use in discovering and then implementing the values across the organization.
This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.
All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.
If you are the talent and wish to request a profile update or removal from our online directory, please submit a profile request form.