Passion & Purpose Customer Centric Leadership Expert; Author of "Customer Worthy"
Michael R. Hoffman Biography
Michael R. Hoffman is a passionate customer advocate who enables companies and each stakeholder to vividly see their business through customers' eyes, ears, wallets, experiences, memories, and mentions. Hoffman became a pioneer in monetizing customers and customer experience, maximizing customer value in every click, glance, inquiry, shipment, box and envelope opening, service call, product return, and face-to-face smile.
With over 30 years of hands-on experience at the intersection of marketing, data, and technology, he has helped organizations of all sizes design and implement systems to better understand, target, win, and grow their customer base.
Hoffman speaks the language of sales, operations, finance, and technology—all with a customer-first dialect. He has led customer-centric transformations in global corporations and nimble start-ups alike, consistently proving that when every team thinks like a customer, innovation thrives and financial performance soars.
His “customers are everyone’s business” approach invigorates employees across silos, sparking innovation, enthusiasm, and a contagious passion to build and deliver solutions that are truly customer-worthy.
A dynamic keynote speaker and workshop leader, Hoffman is sought after for his ability to bridge inspiration with practical how-tos. He has delivered energizing talks and workshops for industries ranging from financial services to services industries, healthcare, telecom, non-profits, education, and government, always tailoring his message to the audience’s context. His writing and presentations have appeared globally in trade conferences, innovation think tanks, interviews, podcasts, and publications, and he has been a featured guest on podcasts and webinars about growing customer value in every interaction, curating optimal experiences, customer centricity, the future of work, and what the customer, business, and technology ecosystem will look like in 10 years.
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Michael R. Hoffman Speaking Topics
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Winning in the Age of AI, Empathy & Hyper-Personalization
In 2025, customer expectations don’t just evolve—they accelerate. In this must-see keynote, "Customer Worthy" author Michael R. Hoffman reveals how leading companies are merging AI-powered personalization with deep human empathy to win customer loyalty and fuel innovation. Based on his acclaimed CxC Matrix™, Hoffman shows how to break down silos and build a culture where every employee—from the front line to the boardroom—thinks and acts like a customer.
This isn’t another CX lecture—it’s a call to revolution. Learn how to harness AI to anticipate needs, empower teams with purpose, and create experiences that turn buyers into believers. Backed by real-world wins from Fortune 500 clients, Hoffman delivers actionable strategies and inspirational insight to help your business become truly Customer Worthy—and unforgettable.
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How Customer Understanding Fuels Employee Purpose, Passion, and Performance
In today’s burnout-prone workplaces, the real crisis isn’t productivity—it’s purpose. In this provocative keynote, Michael R. Hoffman reveals a powerful truth: the fastest way to re-engage employees isn’t perks or pressure—it’s customer connection. When people understand how their work impacts real lives, they don’t just perform—they care. Based on his book "Customer Worthy," Hoffman shows how empathy fuels motivation, meaning, and performance across every role. With bold clarity and engaging stories, he challenges leaders to build cultures where purpose is lived daily—not laminated on a wall. This is more than inspiration—it’s a mindset shift that turns everyday jobs into human missions. The result? Energized teams, better collaboration, and workplaces people are proud to be part of.
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How do I book Michael R. Hoffman to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Michael R. Hoffman for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Michael R. Hoffman, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Michael R. Hoffman or any other speaker of your choice. -
What are the speaker fees for Michael R. Hoffman
Speaking fees for Michael R. Hoffman, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Michael R. Hoffman are $20,000 - $30,000 for live events and $10,000 - $20,000 for virtual events. For the most current speaking fee to hire Michael R. Hoffman, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent. -
What topics does Michael R. Hoffman speak about?
Michael R. Hoffman is a keynote speaker and industry expert whose speaking topics include Author, Business Growth, Business Leadership, Customer Experience, Emotional Intelligence, Human Resources, Personal Growth, Teamwork & Teambuilding -
Where does Michael R. Hoffman travel from?
Michael R. Hoffman generally travels from New York, NY, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent. -
Who is Michael R. Hoffman’s agent?
AAE Speakers Bureau has successfully booked keynote speakers like Michael R. Hoffman for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Michael R. Hoffman for your next private or corporate function. -
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Michael R. Hoffman is a keynote speaker and industry expert who speaks on a wide range of topics such as Winning in the Age of AI, Empathy & Hyper-Personalization, How Customer Understanding Fuels Employee Purpose, Passion, and Performance, Purpose-Driven Teams, Extraordinary Business Results and Personal Fulfillment and FutureWorth: Leading with Purpose in AI Customer Centric World. The estimated speaking fee range to book Michael R. Hoffman for your event is $20,000 - $30,000. Michael R. Hoffman generally travels from New York, NY, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Dan Gingiss, Nick Webb, Joseph Michelli, Steve Farber and Mark Sanborn. Contact All American Speakers for ratings, reviews, videos and information on scheduling Michael R. Hoffman for an upcoming live or virtual event.
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