Dale Henry Speaking Topics

• TEAM: The Only Four-letter Word Everyone Should Use!

  Could your organization benefit from a program that would redefine service, leadership, diversity, cultural mergers, communications, and system breakdowns? Does the idea of a presentation that explains the dynamics and mechanics of teaming in a common-sense fashion appeal to you and your coworkers? What if you could have all this in a light and lively program with a healthy mix of laughter and energy? Sound impossible? Too good to be true? Well, it's not! Dr. Dale Henry dismantles the teaming process, enabling your team members to understand how to:

  • Establish continuity through group diversity
  • Construct teams that deliver "Just In Time" Customer Service
  • Build a leadership mentality among all its members
  • Enable the strength of the individual to contribute to the strength of the team
  • Co-ordinate and incorporate new ideas from outside sources
  • Just flat-out understand why we can get along with some and can't get along with others

  Dale's unique presentation style has allowed him to capture the essence of teaming and transfer it to the hearts of individual members. From conference rooms to banquet rooms, Dr. Dale's message of excellence and team coordination hits the target every time!

• The Hootie-Hoo Attitude

  Networking, Processing, Matrixing, Communicating, and Teaming your way through excellence in Customer Service.

  How do we become better team members? How do we become more valuable to our organization? How do we remove ourselves from the box? How do we build high esteem? During this program, Dr. Dale Henry will lead you through the maze of obstacles that constantly slow our journey to becoming the best that we can be. It all depends upon attitude. It's the single most driving force in the universe for getting where we want to go. Everyone wants to be a valuable commodity, and the "Hootie-Hoo" Attitude will supply you with the necessary tools to break down our own self-imposed obstacles, revealing the value within us all.

  Course Description This course is designed to help the participant to more effectively team, communicate, counsel, and serve the customer's needs in times of limited resources.

  • Prioritizing and transforming individuals into team members.
  • Recognizing change and adjusting to its effects.
  • Individualizing our communication processes.
  • Zinging the customer with brilliance.
  • Energizing our work style and becoming service-minded.

  Objectives of the Course Upon the completion of the course, students will achieve the following objectives:

  • Establish a more user-friendly work style.
  • Develop an understanding of team motivators.
  • Demonstrate the ability to lead instead of manage resources.
  • Establish service as a foundation for team building.
  • Understand the importance of where we fit in the organization.
  • Establish a higher level of excellence within the organization through service.

Sailing The Winds of Change on The Seven C's

Centuries ago, when cartographers were rendering maps of the explored world, there was always the unknown. These unexplored lands were always areas of mystery. In the margins of their work, where no one had ever gone, mapmakers would write, "Beyond this lies dragons!" This simple act set into place a negative mindset that was to be duplicated throughout history. Simply put, "Change is bad, known is good." During this program, Dr. Dale Henry will examine the seven obstacles that control our fear of change and the unknown.

This course is designed to aid the participant in moving effectively in an environment of change and transition by:

• Challenging us to explore emerging markets of opportunity.
• Coping with customer diversity.
• Calibrating outdated service delivery systems.
• Creating positive energy in leadership.
• Communicating more effectively.
• Cycling your environment from negative to positive.
• Commissioning and empowering work teams.

The “ER” Factor When Business Is Down, UP YOURS!

The hospitality industry all over the world has found itself scrambling since 9/11. Serving to our full potential will always be an issue for those who excel in tourism. During the sports season, athletes become champions with great performances. However, the season did not make them great—the off-season did. During this session, you will learn how to increase your skill set so that when that winning season comes, your team will be ready!