This session will show how businesses can use consumer insights and feedback data to create actionable strategies and enhance customer experiences. With expertise in customer service and online reviews, Michael Podulsky will share methods for spotting common complaint patterns, identifying weaknesses in products and services, and finding ways to improve.
Attendees will:
gain practical tips for analyzing consumer insights
learn to recognize red flags for financial stability
find strategies to create personalized, seamless online journeys that match customer expectations.
By the end of the session, the audience will leave with a clear checklist of actions to meet consumer needs and support long-term growth.
Even the most dedicated businesses focused on customer satisfaction occasionally face pushback from customers. This session showcases the hidden potential of negative feedback and how it can fuel business strategies. Michael Podulsky shares insights on why customer feedback is your most valuable asset and how to calculate the true cost of negative reviews.
Attendees will:
learn how to analyze and use data from consumer insights to refine strategies
discover how to improve brand messaging and meet customers' expectations
gain practical insights to build stronger customer relationships and drive impactful results.
The role of customer service in shaping and maintaining a strong brand reputation is more crucial than ever. Michael Podolsky shares techniques on how to choose the right approach when building brand connections and improving customer experience.
Based on real examples, attendees will:
learn to evaluate the impact of customer service on brand perception
discover strategies to optimize response times and resolve issues effectively
find practical hacks to transform customer service into a powerful reputation-building tool.
Customer service mistakes can be costly for your business. How to prevent them and ensure a better customer experience? Through real-world examples, Michael Podolsky will highlight the most frequent mistakes businesses make and their impact on customer trust and loyalty.
Attendees will:
learn about effective ways to identify and avoid the top customer service mistakes
discover steps for creating great customer service experiences
uncover practical strategies to build stronger customer relationships and protect their brand reputation.
Michael Podolsky is a keynote speaker and industry expert who speaks on a wide range of topics such as Consumer Trends and Business Insights for Strategic Decisions, Why Negative Feedback Is a Gift and How to Benefit from It, Customer Service Hacks for Building Brand Reputation, How to Avoid Customer Service Mistakes, Winning Customers Back: Strategic Insights for Improving Brand Reputation and Consumer Advocacy in the Age of AI: Ensuring Transparent and Responsible Technology Adoption. The estimated speaking fee range to book Michael Podolsky for your event is $5,000 - $10,000. Michael Podolsky generally travels from New York, NY, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Jason Young, Alp Mimaroglu, Kirsty Spraggon, Nicole Yeary and Candace Reese Walters. Contact All American Speakers for ratings, reviews, videos and information on scheduling Michael Podolsky for an upcoming live or virtual event.
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