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Michael Podolsky

CEO & Co-Founder of PissedConsumer; Customer Service & Brand Reputation Consultant

CEO & Co-Founder of PissedConsumer; Customer Service & Brand Reputation Consultant

Travels From Travels From:
New York, NY, USA
Speaking Fee Speaking Fee:
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Michael Podolsky Biography

Michael Podolsky is a Co-founder and CEO of PissedConsumer, a review platform, and WiserBrand IT consulting and BPO agency. He is an independent entrepreneur with 20 years of experience on Wall Street, a Forbes Business Council influencer, and an expert in brand reputation, customer service, IT consulting, digital marketing, and leadership. Both of his companies ranked on the 2023 Inc.5000 list. In 2023, Podolsky also received an award as one of the "TOP 100 USA entrepreneurs with Ukrainian origins".

Podolsky hosts events inside the Forbes Business community. He spoke at the closed conference for Ungagged and local business events held in New York. In his speeches, Podolsky inspires business owners to improve their online reputation, customer service, sales tactics, and brand awareness.

Michael Podolsky Speaking Topics

  • Customer Service & Satisfaction

    How to Avoid Customer Service Mistakes and Make Customers Happy?

    You want to make your customers happy because they are the ones who impact and drive your business to success. What if your customers are unhappy at some point during their experience with your company? How does your customer service turn a complainant into a brand advocate? This enlightening discussion underscores why service excellence is more than just responding to customers; it's about building trust, fostering loyalty, and ensuring positive brand image. By learning to avoid common service pitfalls, businesses can improve processes that not only resolve issues but also turn casual customers into brand ambassadors.

    Attendee Results:

    • Develop an understanding of what is great customer service and how it impacts business success.
    • Uncover the common mistakes in customer service and strategies to sidestep them.
    • Learn about effective customer interaction and actionable strategies for turning unhappy customers into loyal brand advocates.

  • Brand Awareness, Online Reputation & Review Management

    How Leaders Improve Business Reputation Using Online Reviews

    In an era dominated by the digital world, the voice of the customer is louder than ever. For companies, online reviews can either make or break their reputation. How can you turn customer feedback into strategic tools for reputation enhancement? During this engaging discussion, you will delve into the profound impact of online reviews on a brand's public image. Uncover the value of online reviews, especially the negative ones, the nuances of an effective response, and the practical strategies to improve your business reputation. This talk emphasizes the importance of a two-way dialogue with customers, the necessity of transparency, and the magic of consistent engagement. Understand the critical role that online reviews play in shaping customers perceptions and learn how proactive engagement with customer feedback can improve your business reputation.

    Takeaways:

    • Learn how online reviews influence brand perception in today's digital landscape and why ignorance can be costly mistake.
    • Discover ways to effectively monitor and manage online reviews about business across various platforms.
    • Understand what actionable insights you can get from online reviews to improve business processes.
    • Equip yourself with strategies to boost the brand image and online reputation.

  • Technology Adoption, Customer Service & Artificial Intelligence

    Customer Service Innovations: Reimagining Customer Interactions Using AI

    As more businesses move towards AI, customer service is experiencing an unparalleled transformation. While the use of AI-empowered tools in customer service has real potential to enhance the customer experience, there are important considerations regarding their implementation that cannot be swept aside. Join an insightful discussion to redefine the standard approach to customer service in the age of AI. This talk will provide strategic frameworks for balancing AI and human interactions in customer service settings and then suggest some best practices brands should keep in mind when implementing AI in customer service.

    Takeaways:

    • Learn to find the optimal balance between AI and human agents in customer service.
    • Understand when a customer's problem can be handled by AI and what customer requests you want to hand to human agents.
    • Discover ways to implement strategic AI integration into existing customer service operations for maximizing efficiency.

  • Outsourcing, Customer Service & Employee Training

    How Leaders Outsource: Hiring Professionals to Boost Customer Satisfaction

    With the key role that customer service plays, a serious consideration for businesses is whether to keep the customer service operation in-house or to outsource it. This session aims to showcase what sets in-house and outsourcing customer service apart, weigh up the pros and cons of each option, and learn how to choose the approach per specific business needs. You will dive deep into the strategies adopted by top brands that successfully involved external talent to enhance their customer's journey. It's not only about costs and efficiency, but about fostering collaborations that resonate with the brand goals and improve customer experience.

    Attendee Results:

    • Evaluate all the pros and cons of in-house and outsourcing customer service.
    • Estimate the cost and efficiency of each approach to customer service.
    • Learn how to ensure a seamless collaboration between in-house and outsourced teams.
    • Define the pointers on how to go about picking the most suitable option depending on the type of business.

Michael Podolsky Videos

  • Michael Podolsky CEO
    PissedConsumer.com is a leading review platform that takes an integrated approach to help companies achieve customer satisfaction. Negative reviews...

FAQs on booking Michael Podolsky

  • How do I book Michael Podolsky to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Michael Podolsky for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Michael Podolsky, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Michael Podolsky or any other speaker of your choice.
  • What are the speaker fees for Michael Podolsky

    Speaking fees for Michael Podolsky, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Michael Podolsky are for live events and for virtual events. For the most current speaking fee to hire Michael Podolsky, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Michael Podolsky speak about?

  • Where does Michael Podolsky travel from?

    Michael Podolsky generally travels from New York, NY, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is Michael Podolsky’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Michael Podolsky for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Michael Podolsky for your next private or corporate function.
  • What is a full-service speaker booking agency?

    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Michael Podolsky or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
  • Why is AAE Speakers Bureau different from other booking agencies?

    If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.

Michael Podolsky is a keynote speaker and industry expert who speaks on a wide range of topics such as Customer Service & Satisfaction, Brand Awareness, Online Reputation & Review Management, Technology Adoption, Customer Service & Artificial Intelligence and Outsourcing, Customer Service & Employee Training. The estimated speaking fee range to book Michael Podolsky for your event is $5,000 - $10,000. Michael Podolsky generally travels from New York, NY, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Jason Young, Kirsty Spraggon, Nicole Yeary, Candace Reese and Don Peppers. Contact All American Speakers for ratings, reviews, videos and information on scheduling Michael Podolsky for an upcoming live or virtual event.

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