Michael Podolsky

Michael Podolsky is the CEO and co-founder of the PissedConsumer.com review platform and WiserBrand.com IT-consulting agency. An award-winning entrepreneur, Podolsky is a Forbes Business Council influencer, Inc. 5000 honoree, and expert in customer service, brand reputation, and digital marketing. With degrees in computer science and finance, Podolsky transitioned from over 20 years on Wall Street to entrepreneurship. He advocates for consumers’ right to free speech and inspires business owners to improve their online reputation, customer service, and brand awareness.

Podolsky’s speaking journey began in 2016 at UnGagged, a tech conference known for bold perspectives and thought-provoking topics. There, he tackled “Freedom of Consumer Speech: Brand, Marketing, and Legal Perspectives.”

As a Member Leader of the Customer Service & Satisfaction group within the Forbes Business Council, Podolsky hosts regular events and masterclasses, inspiring business leaders with insights on CX trends, customer service innovations, and actionable strategies to boost satisfaction through improved internal processes.

Podolsky has delivered keynotes at renowned industry events, including the B2B Marketing Expo, where he explored the value of negative feedback, and Onet Impact Day, where he shared actionable strategies for impactful customer service.

He has also provided expert insights during webinars for prominent organizations such as the Greater New York Chamber of Commerce, and brought his expertise to the SOCAP community, emphasizing innovative approaches to customer service.