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Holly Stiel

Leading Customer Service Expert

Leading Customer Service Expert

Travels From Travels From:
San Francisco, CA, USA
Speaking Fee Speaking Fee:
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Holly Stiel Biography

Holly Stiel, M.A. is a pioneer in the field of customer service. Nearly 25 years ago, she walked into the international convention of Les Clefs d’Or in Vienna as the first American woman admitted to the exclusive international concierges’ association.

Stiel single-handedly started the concierge department at San Francisco’s Grand Hyatt, and was the chief concierge for 16 years. Her leadership served as the model throughout the Hyatt corporation.

Stiel’s hands on experience enriches her powerful presentations. This is what sets her apart from other speakers and trainers in the field. It has made Stiel one of America’s foremost authorities on service and hospitality.

Clients include: Nordstrom, Disneyland, Hewlett Packard, Advanced Micro Devices, Motorola, Pebble Beach, Vail Associates, Canadian Airlines, and Bank of America.

Stiel has also been featured as the keynote speaker at many professional organizations, including the Hotel Sales Marketing Association, Meeting Planners International, The California Governor’s Conference on Tourism, Professional Association of Innkeepers International, The Bank Marketing Association , Society of Human Resource Management, and the Association of Homecare Providers.

Stiel is the author of Ultimate Service, The Complete Handbook to the World of the Concierge, considered to be the definitive work on this topic. Stiel’s book Thank You Very Much- A Book For Anyone Who Has Ever Said, “May I Help You” was published by Ten Speed Press. Her latest book is The Neon Signs of Service.

Her Masters Degree is in education. She has taught at the Hospitality School of The University of Nevada, Las Vegas.and the International Concierge Institute, U.S.A. and Canada. In 1999 Holly was awarded the “Distinguished Visiting Professor” award from Johnson & Wales University, Charleston Campus.

Holly Stiel brings experience, credibility, humor, enthusiasm and consummate professionalism to every speech, training session and consultation she delivers.

    Spirit in Service

    Thank You Very Much – The True Bottom Line

    Bring Your Sense of Humor to Work

    Taking Care of Yourself So You Have What It Takes to Take Care of Others

    Thinking Like A Concierge

    Ultimate Service – The Art of the Concierge

Holly Stiel Videos

  • Wet Cement's Fearless Leaders Series: Holly Stiel - YouTube
    As part of our Fearless Leaders series, Wet Cement CEO Jennifer Willey interviews service pioneer Holly Stiel, CEO of Thank You Very Much, ...
  • Holly Stiel Book Launch: The Art and Science of the Hotel Concierge ...

Holly Stiel Books

  • Neon Signs of Service
    Neon Signs of Service
  • Thank You Very Much
    Thank You Very Much
  • Ultimate Service: The Complete Handbook to the World of the Concierge
    Ultimate Service: The Complete Handbook to the World of the Concierge
  • Ultimate Service: The Complete Handbook to the World of the Concierge (Signed Copy)
    Ultimate Service: The Complete Handbook to the World of the Concierge (Signed Copy)

FAQs on booking Holly Stiel

  • How do I book Holly Stiel to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Holly Stiel for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Holly Stiel, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Holly Stiel or any other speaker of your choice.
  • What are the speaker fees for Holly Stiel

    Speaking fees for Holly Stiel, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Holly Stiel are for live events and for virtual events. For the most current speaking fee to hire Holly Stiel, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Holly Stiel speak about?

    Holly Stiel is a keynote speaker and industry expert whose speaking topics include Business, Customer Service, Motivation, Personal Growth, Virtual Speakers.
  • Where does Holly Stiel travel from?

    Holly Stiel generally travels from San Francisco, CA, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is Holly Stiel’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Holly Stiel for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Holly Stiel for your next private or corporate function.
  • What is a full-service speaker booking agency?

    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Holly Stiel or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
  • Why is AAE Speakers Bureau different from other booking agencies?

    If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.

Holly Stiel is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book Holly Stiel for your event is $10,000 - $20,000. Holly Stiel generally travels from San Francisco, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Doug Lipp, Libby Gill, Cathy Sexton, Mary Lucas and Candace Reese. Contact All American Speakers for ratings, reviews, videos and information on scheduling Holly Stiel for an upcoming live or virtual event.

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